Pompano Beach Casino Hotels

The staff is extremely friendly and the outside pool area, bar, restaurant felt new and vibrant. The rooms themselves are simple/clean/a little outdated. The breakfast is a boxed breakfast not continental.

My mom died so I booked the room for my Dad. A week before arrival his dad died so we called the desk and they said manager Carol will cancel since your within cancellation period and I just needed to call hotels.com. When they called she denied approval and refused to cancel or call me back after calling multiple times until Friday at 4pm before arrival. One time a receptionist even checked her office to let me know she was there and I was still sent to voicemail. I decided to make the trip instead of loosing out all the money and I'm glad I didn't send my Dad. Questionable cleanliness and management for SURE. Lots of dirt in the corners and black hairs all over the bathroom (I have blonde hair). The sink was falling apart and the staff didn't clean the soap scum off the bottles on the wall. Not what I expected after booking such an expensive oceanfront room at a resort but should have guessed considering the manager.... yikes !

The Room had a bad odor and I mention this to the staff and it still wasn't resolved. Tv went out on the 2nd day and never came back on. Changes will need to be made before i stay here again! Never use the pool area or laundry.