2/10 Terrible
lourdes
31 Jan 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very outdated. No visitors allowed, not even in the lobby, nor to use the bathroom. The host was rude about it and told my daughter and son in law to leave. They came in to assist me and my husband. He is visually impaired and I am disabled. We had to pay extra for the to be allowed to help us, so we told them to stay because they changed our room to a double beds and we were told they can. When we arrived in the room, the toilet was not flushed (#2) and was not functioning and dirty. When I called the front desk, and told them of the situation I was informed that they will do an investigation and relocate us if it was verified. (REALLY!) They relocated us, truly a hassle. The mini refrigerator was locatefon the floor the TV was very small maybe a 36 inch. Not a nice room. The pool was not clean it had alot of bugs and the jacuzzi didn't have a steppin/sitting area inside of it, so it was deep making it difficult to get in and out of it. There were no safety rails, and you had to sit in the bottom of it, the jets weren't working, no bubbles here. It was not relaxing, more like stressful. I will not recommend any one. Don't waste your money here!
lourdes
Stayed 1 night in Jan 2024