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4.4 out of 5

"Location was perfect. However the accommodation itself was musty and not well maintained. The shutters were broken and the room smelly. We had to acce ... " More

By a verified traveller on Sun 03 Dec 2023

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Hotel Description

Mantra Aqueous on Port places you steps from Macrossan Street and within a 10-minute stroll of Four Mile Beach. Highlights at this hotel include 4 outdoor swimming pools, free self parking, and a spa tub.

This smoke-free hotel offers free WiFi in public areas, concierge services, and a terrace. Additionally, you'll find laundry facilities, a garden, and barbecue grills. There's also limited parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Port Douglas hotel include Port Village Shopping Centre and Flagstaff Hill.

Spa Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$184* Per night/room 1 Apr. - 2 Apr.

2 Bedroom Swim Out

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

1 Bedroom Swim Out

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

2 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 5 Max

1 Bedroom

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Spa Swim Out Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mantra Aqueous on Port ratings based on 257 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Aqueous on Port

Everyone (118) Couples (114) Family (21)
1 out of 5
Hotel cancelled my stay and won’t give me a refund

Posted by on 27 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Emelia Rockliff- General Manager

Dear Scott,We kindly ask you to remove this review as it is simply not true. All cancelled reservations are receiving a full refund, if you agent is refusing this you will need to contact them as the hotel in light of the devastating damage to the area since the recent weather events has approved FOC cancellations with full refunds to all stays. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

3 out of 5
Location was perfect. However the accommodation itself was musty and not well maintained. The shutters were broken and the room smelly. We had to access our own clean towels although I do believe if we paid extra the rooms would be serviced. Never saw any staff except at reception..these staff were friendly and polite.

Posted by on 3 Dec. 2023

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Comment from Hotel Management

27 Dec. 2023 by Emelia Rockliff- General Manager

Dear Peter,Thank you for your comments regarding your recent stay at Manta Aqueous. Your feedback is important to us so we can continue to strive for excellence in our services. I do apologise that you found the accommodation not well maintained- musty smells can be an issue in our FNQ climate and constant humidity- we do our best to mitigate this. As for the furnishings this is something we are working on with our owners to ensure modernisation of our units. Thank you again for your feedback and it is our hope that we can welcome you back to Mantra Aqueous. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

5 out of 5
We loved our west & would definitely stay again. Pool area looked a little tired.

Posted by on 21 Oct. 2023

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Comment from Hotel Management

23 Oct. 2023 by Emelia Rockliff- General Manager

Dear Michelle, We very much appreciate your comments regarding your recent stay with us here at Mantra Aqueous. It is always so encouraging to hear of our guests positive experiences and I will be sure to share your comments with our team. Please rest assured we have a big pool refurbishment project on the horizon to ensure the upkeep of our resort.Thank you again and we look forward to welcoming you back to sunny Port Douglas!Warm Regards, Emelia RockliffGeneral Manager, Mantra Aqueous

5 out of 5
The ladies on front desk was so nice and so helpful. I will be back. Thank you

Posted by on 22 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Kind regards, Olena Fensom Front Office Manager

Dear Amanda, Thank you so much for the highest mark on your recent stay at Mantra Aqueous! We are very pleased to know that we managed to tick all the boxes for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you to Mantra Aqueous again in the future.

5 out of 5

Posted by on 20 Sep. 2023

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Comment from Hotel Management

25 Sep. 2023 by Olena Fensom Front Office Manager

Dear Susan, Thank you very much for the highest score on your recent stay. We really appreciate your positive feedback, and we are grateful that we had the opportunity to look after you. Kind regards,

4 out of 5
Stayed in the swim out apartment. Great space and utilities , outdated decor but not an issue, clean but there is a smell from chlorine when entering room but again didn’t bother us get used to it and open windows it’s fine , relaxing and quiet peaceful, friendly staff and great location so close to the Main Street , would definitely go back

Posted by on 9 Sep. 2023

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Comment from Hotel Management

29 Sep. 2023 by Emelia Rockliff- General Manager

Dear Anne-Marie,Thank you very much for your kind words regarding your recent stay at Mantra Aqueous. We are so lucky to have such a lovely team here as well as be so conveniently located to all the hot spots in town. Thank you also for your feedback regarding the decor- this is something we are working on. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

5 out of 5
The staff at the front desk were most helpful

Posted by on 28 Aug. 2023

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Comment from Hotel Management

31 Aug. 2023 by Emelia Rockliff General Manager

Dear Lawrence,Thank you very much for your wonderful feedback regarding our front desk team at Mantra Aqueous. We are very lucky to have such an amazing team and I am glad to hear this made a positive impact on your stay. We look forward to welcoming you back. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous

4 out of 5

Posted by , from Frankston South on 17 Jun. 2023

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Comment from Hotel Management

18 Jun. 2023 by Emelia Rockliff

Dear Johanna,Thank you for your feedback regarding your recent stay at Mantra Aqueous. We are glad to hear you had a pleasant stay and look forward to being able to welcome you back when the opportunity arises. Kind regards, Emelia RockliffGeneral manager, mantra Aqueous

5 out of 5
Good location, friendly staff

Posted by on 1 Jun. 2023

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Comment from Hotel Management

7 Jun. 2023 by Emelia Rockliff

Dear Carolyn,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous

4 out of 5
After hours access into the hotel can be tricky

Posted by on 22 May 2023

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Comment from Hotel Management

24 May 2023 by Emelia Rockliff

Dear Troy,Thank you for your comment regarding after-hours access to the resort. We do understand this can sometimes be an inconvenience to our guests and do ofer a 24 hour call service directly to the on-site manager who is able to assist in the event you cannot locate your room or parking. Thank you again for your feedback and we look forward to welcoming you back when time permits. Kind regards, Emelia RockliffGeneral ManagerMantra Aqueous On Port

Property Features

Mantra Aqueous on Port offers its guests 4 outdoor swimming pools and a spa tub. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at Mantra Aqueous on Port. Limited free parking is available on a first-come, first-served basis. This 4-star Port Douglas hotel is smoke free.

  • 59 guestrooms or units
  • Poolside lounge chairs
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 4
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Mantra Aqueous on Port offers 59 air-conditioned accommodations with outdoor private spa tubs and DVD players. Rooms open to balconies. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

  • Private outdoor hot tub
  • Private balcony
  • Flat-screen television
  • Cable channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 4:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 4:00 PM. Front desk staff will greet guests on arrival.

Mantra Aqueous on Port offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 4:00 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. The property is professionally cleaned. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 4:00 PM
  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: AUD 25 per night (rates may vary)
  • Airport shuttle fee: AUD 48.00 per person (one-way)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Aqueous
  • Mantra Aqueous Aparthotel
  • Mantra Aqueous Aparthotel Port
  • Mantra Aqueous Port
  • Mantra Port
  • Mantra Aqueous On Port Hotel Port Douglas
  • Mantra Aqueous Port Aparthotel Port Douglas
  • Mantra Aqueous Port Aparthotel
  • Mantra Aqueous Port Port Douglas
  • Mantra Aqueous on Port Hotel
  • Mantra Aqueous on Port Port Douglas
  • Mantra Aqueous on Port Hotel Port Douglas

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.