"Location was perfect. However the accommodation itself was musty and not well maintained. The shutters were broken and the room smelly. We had to acce ... " More
This smoke-free hotel offers free WiFi in public areas, concierge services, and a terrace. Additionally, you'll find laundry facilities, a garden, and barbecue grills. There's also limited parking, along with the convenience of an airport shuttle.
Sights within a 10-minute walk of this 4-star Port Douglas hotel include Port Village Shopping Centre and Flagstaff Hill.
1 Jan. 2024 by Emelia Rockliff- General Manager
Dear Scott,We kindly ask you to remove this review as it is simply not true. All cancelled reservations are receiving a full refund, if you agent is refusing this you will need to contact them as the hotel in light of the devastating damage to the area since the recent weather events has approved FOC cancellations with full refunds to all stays. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous
27 Dec. 2023 by Emelia Rockliff- General Manager
Dear Peter,Thank you for your comments regarding your recent stay at Manta Aqueous. Your feedback is important to us so we can continue to strive for excellence in our services. I do apologise that you found the accommodation not well maintained- musty smells can be an issue in our FNQ climate and constant humidity- we do our best to mitigate this. As for the furnishings this is something we are working on with our owners to ensure modernisation of our units. Thank you again for your feedback and it is our hope that we can welcome you back to Mantra Aqueous. Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous
23 Oct. 2023 by Emelia Rockliff- General Manager
Dear Michelle, We very much appreciate your comments regarding your recent stay with us here at Mantra Aqueous. It is always so encouraging to hear of our guests positive experiences and I will be sure to share your comments with our team. Please rest assured we have a big pool refurbishment project on the horizon to ensure the upkeep of our resort.Thank you again and we look forward to welcoming you back to sunny Port Douglas!Warm Regards, Emelia RockliffGeneral Manager, Mantra Aqueous
25 Sep. 2023 by Kind regards, Olena Fensom Front Office Manager
Dear Amanda, Thank you so much for the highest mark on your recent stay at Mantra Aqueous! We are very pleased to know that we managed to tick all the boxes for you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you once again for sharing your experience. We look forward to welcoming you to Mantra Aqueous again in the future.
25 Sep. 2023 by Olena Fensom Front Office Manager
Dear Susan, Thank you very much for the highest score on your recent stay. We really appreciate your positive feedback, and we are grateful that we had the opportunity to look after you. Kind regards,
29 Sep. 2023 by Emelia Rockliff- General Manager
Dear Anne-Marie,Thank you very much for your kind words regarding your recent stay at Mantra Aqueous. We are so lucky to have such a lovely team here as well as be so conveniently located to all the hot spots in town. Thank you also for your feedback regarding the decor- this is something we are working on. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous
31 Aug. 2023 by Emelia Rockliff General Manager
Dear Lawrence,Thank you very much for your wonderful feedback regarding our front desk team at Mantra Aqueous. We are very lucky to have such an amazing team and I am glad to hear this made a positive impact on your stay. We look forward to welcoming you back. Kind regards, Emelia RockliffGeneral Manager, Mantra Aqueous
18 Jun. 2023 by Emelia Rockliff
Dear Johanna,Thank you for your feedback regarding your recent stay at Mantra Aqueous. We are glad to hear you had a pleasant stay and look forward to being able to welcome you back when the opportunity arises. Kind regards, Emelia RockliffGeneral manager, mantra Aqueous
7 Jun. 2023 by Emelia Rockliff
Dear Carolyn,We very much appreciate your comments regarding your stay at Mantra Aqueous Port Douglas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Emelia RockliffGeneral Manager, Mantra Aqueous
24 May 2023 by Emelia Rockliff
Dear Troy,Thank you for your comment regarding after-hours access to the resort. We do understand this can sometimes be an inconvenience to our guests and do ofer a 24 hour call service directly to the on-site manager who is able to assist in the event you cannot locate your room or parking. Thank you again for your feedback and we look forward to welcoming you back when time permits. Kind regards, Emelia RockliffGeneral ManagerMantra Aqueous On Port
Mantra Aqueous on Port offers its guests 4 outdoor swimming pools and a spa tub. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at Mantra Aqueous on Port. Limited free parking is available on a first-come, first-served basis. This 4-star Port Douglas hotel is smoke free.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Mantra Aqueous on Port offers 59 air-conditioned accommodations with outdoor private spa tubs and DVD players. Rooms open to balconies. Flat-screen televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include safes and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 4:00 PM. Front desk staff will greet guests on arrival.
Mantra Aqueous on Port offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 4:00 PM.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. The property is professionally cleaned. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.