6/10 Okay
Danielle
Travelled with partner
19 May 2025
Liked: Cleanliness
By March 2025, we had been going to the Hotel Portsmouth once a month since March or April, 2022. It was quaint and affordable and the staff was always kind and welcoming. After the renovations in 2024, there was a distinct decrease in service as almost all the original staff (at least the ones with whom we interacted) left or were replaced. Too many times we stood at reception waiting for someone to answer the phone and come check us in. (The elevator never worked well; that didn't change although the new staff thought it was a new problem soon to be repaired. We always took the stairs.) The breakfast room is now overcrowded with rather uncomfortable although attractive chairs and tables and the breakfast always seems to run out (it never did before the renovation). The beds are too soft for us now (might be good for others). The bathrooms were not renovated and there always seemed to be something slightly broken (dripping shower, one button of two on toilet, etc.) The reason, however, that March was our last visit although we continue to go to Portsmouth once a month is because twice in the last six months I had issues with being overcharged (three times if we count the two extra charges in March), and this last time, I could not get reimbursed the difference between what I agreed to on Expedia, and what the property charged. It wasn’t a large sum - but that is not the point. I would suggest always paying in advance in order to not have to deal with an unresponsive staff.
Danielle
Stayed 1 night in Mar 2025