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Santo Refugio Heritage Hotel

3.5 star property
Comfortable hotel near Great Pyramid of Cholula

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Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Outdoor banquet area
Front of property
Superior Room, 1 King Bed
Outdoor banquet area
Reviews
9.4

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available

Your area essentials

Map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
  • Popular LocationGreat Pyramid of Cholula8 min drive
  • Popular LocationAngelopolis Commercial Center12 min drive
  • Popular LocationMetropolitan Auditorium12 min drive
  • AirportPuebla, Puebla (PBC-Hermanos Serdan Intl.)27 min drive

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
LCD TV
Pillow menu
Blackout curtains
Down duvet
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Design Double Room

Premium bedding, down duvets, minibar, in-room safe

Design Double Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Day bed
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Design Room

Design Room

Design Room

Highlights

Individually furnished
Individually decorated
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Day bed
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

San Andrés Cholula

At Santo Refugio Heritage Hotel, you'll be 2.9 km (1.8 mi) from Great Pyramid of Cholula and 6.2 km (3.9 mi) from FINSA. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the kids' swimming pool and pool loungers. 1292 square feet (120 square metres) of event facilities include 2 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a microwave in a common area and a fridge in a common area. Cooked-to-order breakfast is available daily between 8:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of RV/bus/truck parking. .Places within a 15-minute drive of this 3.5-property class Cholula hotel include Triangulo Las Animas Shopping Center and Angelopolis Commercial Center.

What's nearby

  • University of the Americas Puebla - 6 min drive
  • Great Pyramid of Cholula - 8 min drive
  • Triangulo Las Animas Shopping Center - 11 min drive
  • Angelopolis Commercial Center - 12 min drive
  • Metropolitan Auditorium - 12 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 26 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 27 min drive

Restaurants

  • The Italian Coffee Company - 17 min walk
  • Super Tortas Puebla - 14 min walk
  • Humo Gris Boutique - 12 min walk
  • Hot dogs y Hamburguesas Carcaña - 5 min walk
  • Pozolería "Flor de María - 7 min walk

About this property

Santo Refugio Heritage Hotel

Comfortable hotel near Great Pyramid of Cholula
Santo Refugio Heritage Hotel offers its guests an indoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and a garden are also featured at the business-friendly Santo Refugio Heritage Hotel. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star San Andrés Cholula hotel.

  • 4 guestrooms or units
  • Conference rooms
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Locker space
  • Bar or lounge
  • Dining venue
Santo Refugio Heritage Hotel offers 4 accommodations with iPod docking stations and MP3 docking stations. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels. Coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 195 to 390 for adults and from MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

We should mention

  • Pool access available from 8:30 AM to 9:30 PM
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

What is the cancellation policy at Santo Refugio Heritage Hotel?

Santo Refugio Heritage Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Santo Refugio Heritage Hotel?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Santo Refugio Heritage Hotel on 29 May 2024 start from NZ$154.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Santo Refugio Heritage Hotel?

Yep, Santo Refugio Heritage Hotel has a free self car park. Onsite parking is limited (max 10 spaces per unit).

Does Santo Refugio Heritage Hotel have a pool?

Take your pick from a pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:30 AM to 9:30 PM.

What makes Santo Refugio Heritage Hotel a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Santo Refugio Heritage Hotel.

Is Santo Refugio Heritage Hotel family-friendly?

You bet! With amenities such as a children's pool, as well as changing tables and children's books in the guestrooms, it's no surprise that Santo Refugio Heritage Hotel is a hit with families.

Does Santo Refugio Heritage Hotel serve breakfast?

You bet, cooked-to-order brekkie is available daily between 8:00 AM and noon.

Is there a free airport shuttle available at Santo Refugio Heritage Hotel?

No, Santo Refugio Heritage Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Santo Refugio Heritage Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Santo Refugio Heritage Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Santo Refugio Heritage Hotel?

Cats and dogs are welcome at Santo Refugio Heritage Hotel, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 30 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 1 out of 42 reviews" "
Rating 4 - Poor. 1 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alfredo

Stayed 2 nights in Feb 2023

10/10 Excellent

Anna, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.

10/10 Excellent

Adam

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022

10/10 Excellent

Beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked the accommodation same day of arrival and the manager was extremely helpful. On arrival we were so warmly greeted and made to feel so welcome with our three large dogs who are traveling with us. The hotel is spotless with a large garden where the pups were permitted to roam freely. Dinner was simply delicious with friendly service. We have truly been able to relax after many days on the road.
Stayed 1 night in Jun 2022

10/10 Excellent

Said

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

José Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, así como también los alimentos del restaurante, un lugar tranquilo para conocer más de la gastronomía española
Stayed 1 night in Dec 2023

8/10 Good

Ernesto

Stayed 1 night in Dec 2023

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un paraíso en Cholula
El lugar es un paraíso. El personal tiene una actitud positiva que se transmite al entorno.
Stayed 2 nights in Dec 2023

8/10 Good

Jaime Jr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien en gral peeero…
El personal del hotel es muy cordial y las instalaciones son bonitas. En nuestro caso no cumplió con las expectativas ya que mis hijos buscaban un lugar con alberca climatizada y resultó estar bastante fría. Además buscábamos un lugar petfriendly y aunque si lo es, no puedes dejar tu perro en la habitación mientras haces alguna otra actividad, lo que nos limitó bastante.
Stayed 1 night in Dec 2023