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Santo Refugio Heritage Hotel

3.5 star property

Photo gallery for Santo Refugio Heritage Hotel

Lobby sitting area
Design Room
Front of property
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available

Explore the area

View map
Santiago Momoxpan, San Andrés Cholula, PUE, 72775
  • Place, Explanada Shopping Center
    ‪17 min walk‬
  • Place, University of the Americas Puebla
    ‪5 min drive‬
  • Place, Ice Arena Puebla
    ‪6 min drive‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 1 King Bed

  • Sleeps 4
  • Free Wi-Fi

View all photos for Design Room

Design Room

Design Room

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Design Double Room

Design Double Room

Design Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

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About the area

San Andrés Cholula

At Santo Refugio Heritage Hotel, you'll be 3.2 km (2 mi) from Great Pyramid of Cholula and 6.2 km (3.9 mi) from FINSA. Highlights at this hotel include a restaurant, an indoor swimming pool and free self-parking. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the kids' swimming pool and pool loungers. 1292 square feet (120 square metres) of event facilities include 2 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a microwave in a common area and a fridge in a common area. Cooked-to-order breakfast is available daily between 8:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of RV/bus/truck parking. .Places within a 15-minute drive of this 3.5-property class Cholula hotel include Triangulo Las Animas Shopping Center and Angelopolis Commercial Center.

What's nearby

  • Explanada Shopping Center - 17 min walk - 1.5 km
  • University of the Americas Puebla - 5 min drive - 3.0 km
  • Ice Arena Puebla - 6 min drive - 1.9 km
  • Church of Our Lady of Remedies - 9 min drive - 1.5 km
  • Great Pyramid of Cholula - 11 min drive - 5.6 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 26 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 27 min drive

Restaurants

  • ‪The Italian Coffee - ‬17 min walk
  • ‪Pizzeria Mila's La Gran Trattoria - ‬7 min walk
  • ‪Juguería Conchita - ‬7 min drive
  • ‪La Coronela - ‬6 min walk
  • ‪La Casita Amarilla - ‬5 min drive

About this property

Santo Refugio Heritage Hotel

Santo Refugio Heritage Hotel offers its guests an indoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and a garden are also featured at the business-friendly Santo Refugio Heritage Hotel. You'll have access to the indoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star San Andrés Cholula hotel.

  • 4 guestrooms or units
  • Conference rooms
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
  • Locker space
  • Bar or lounge
  • Dining venue
Santo Refugio Heritage Hotel offers 4 accommodations with minibars and laptop-compatible safes. This individually decorated and furnished accommodation includes desks. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

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  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • RV/bus/lorry parking (surcharge) on site
  • Limited number of on-site self parking spaces per unit
  • Onsite parking options include a garage and a carport

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: MXN 195 to 390 for adults and MXN 95 to 225 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Children's pool
  • Indoor pool
  • Indoor pool (guest access)
  • Library

Family friendly

  • Art supplies
  • Changing table
  • Children's books
  • Children's pool
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Banquet hall
  • Communal living room
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: MXN 350
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 350
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 590 per pet, per day, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 195 to 390 for adults and MXN 95 to 225 for children
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 590 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: MXN 350 (subject to availability)
  • Late check-out fee: MXN 350 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:30 AM to 9:30 PM
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Santo Refugio Heritage
Santo Refugio Heritage Hotel Hotel
Santo Refugio Heritage Hotel San Andrés Cholula
Santo Refugio Heritage Hotel Hotel San Andrés Cholula

Frequently asked questions

What is the cancellation policy at Santo Refugio Heritage Hotel?

Santo Refugio Heritage Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Santo Refugio Heritage Hotel?

Yep, Santo Refugio Heritage Hotel has a free self car park. Onsite parking is limited (max 10 spaces per unit).

Does Santo Refugio Heritage Hotel have a pool?

Santo Refugio Heritage Hotel has an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:30 AM to 9:30 PM.

What makes Santo Refugio Heritage Hotel a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Santo Refugio Heritage Hotel.

Is Santo Refugio Heritage Hotel family-friendly?

You bet! With amenities such as a children's pool, as well as changing tables and children's books in the guestrooms, it's no surprise that Santo Refugio Heritage Hotel is a hit with families.

Does Santo Refugio Heritage Hotel serve breakfast?

You bet, cooked-to-order brekkie is available daily between 8:00 AM and noon.

Is there a free airport shuttle available at Santo Refugio Heritage Hotel?

No, Santo Refugio Heritage Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Santo Refugio Heritage Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Santo Refugio Heritage Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Santo Refugio Heritage Hotel?

Cats and dogs are welcome at Santo Refugio Heritage Hotel, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

Santo Refugio Heritage Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 51 out of 71 reviews
Rating 8 - Good. 15 out of 71 reviews
Rating 6 - Okay. 3 out of 71 reviews
Rating 4 - Poor. 2 out of 71 reviews
Rating 2 - Terrible. 0 out of 71 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Service
Stayed 1 night in May 2025
Verified

10/10 Excellent

lasse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic little boutique hotel

Fantastic little boutique hotel with really good installations. From the moment you arrive at this little gem of a hotel, you can feel that this place is the epitome of Boutique. The house, garden, swimming pool and restaurant are all extremely pleasant, and the place's family style high level service is really top notch. Will recommend this place any day.
Stayed 1 night in Nov 2022
Verified

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Family run hotel with great attention to detail and extremely friendly and welcoming staff. Huge gardens with gym and swimming pool. Foods delicious and it's extremely relaxing with a view of the volcano. Highly recommend 10/10.
Stayed 3 nights in Sep 2022
Verified

8/10 Good

maria christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice house with a beautiful garden, the dining room very nice decorated, however the room a little bit weird with chandelier lamps and dark blue velvert bed.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a lovely oasis, but what makes the place stand out is the staff. We were treated extremely well—like invited guests. Ana is marvellous, as is the rest of the staff. I can’t rave about them enough.
Verified

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, amenities
First of all, the best thing about this hotel is the wonderful hostess at the desk. She made me feel at home there, even though I didn't speak much spanish at all. We had a nice slow conversation when I first got there, not just about the hotel, but about music. I felt so at home from the minute I arrived! There was a wedding going on while I was there which made me feel so happy. I was there alone and enjoyed the sounds of joy so much. The beds were top notch comfy and the room was very clean and spacious. I slept so well! The terrace overlooked a beautiful garden area, and it was so peaceful. If you're looking for somewhere super nice and comfortable and spacious, this is the one. The people there are warm and welcoming, and the room was superb. I'm very glad I stayed there. I even stayed a night longer than I planned because I loved it so much.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, a warm welcome by the staff and pets ( a dog and a cat), the room was very spacious, and the decor was lovely. It made me feel I was like I was in my own house.
Stayed 1 night in Aug 2022
Verified

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 2nd time we have stayed here. The staff are great and rooms are large and comfortable with king size beds. The hotel is pet friendly, but wanted 950 pesos for our dog for a one night stay which was more than the cost of the room. We had the charge reduced, but if we had known before how much the cost would be, we would not have stayed there. Last time , a year ago, the charge was much less.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Great pool but cleaning and service needs work

It was a nice stay over all. The pool was very important to us and it was very good. It's not a heated pool, so in the winter months I wouldn't be able to swim in it. Property is nice and well taken care of. We came to lawn mover working for 2 hours by our door. Check in was fast and easy and we were the only guests in the hotel, which brings me to few problems: We wanted to use a pool. Went to the pool and realized that there were no towels. We went back and asked for towels. 20 minutes later my husband went back and asked again and they finally give him towels. In the morning we asked for coffee and tea and they said they going to make it now ( there is no complimentary coffee in the room) 15 min later we decided to go to the pool( remembering yesterday'stowel service) we figured they just forgot. As soon as we got into the pool they brought coffee and hot cup of water and left it outside on the table. We were wet. It was cold outside, so we just continued to finish morning swim. We drank cold coffee and the tea didn't even steep in cold water. That is not a good service, especially if you are charging money for it and we are only guests on the property. The floor in the toom is very!!! dirty. Our feet were all black, you can see it on the mat by the bathroom. The sink didn't drain. Hot water ends before you able to wash all soap off. The cleaning of the room should be better. The synthetic bed sheets-not a good choice. Tiny TV very far from the bed is not a great choice.
Stayed 1 night in Sep 2023
Verified

4/10 Poor

Guillermo

Disliked: Amenities, property conditions & facilities
El personal muy atento y serviciales pero no es un hotel es una casa que la están adaptando para hotel y falta experiencia en los temas de lo indispensable en la habitación no dejaron papel higiénico pusieron las toallas mojadas a que se secaran en la cama no entendí como hicieron la habitación
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Gaby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hermoso lugar y excelente atención y servicio.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio e instalaciones

Un lugar muy tranquilo y agradable, el personal muy amable, las instalaciones muy cómodas y limpias
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Gryssel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó hospedarme aquí fue como estar en casa el personal es muy amable, el lugar es hermoso y todo está muy limpio
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo limpio y perfecto
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La estancia, la atención y servicio insuperable, muchas gracias al personal, Felicidades.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Mario Alberto Galindo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opcion, cerca de la plaza galerías… Gracias!!!
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muchas gracias por su calidez con nosotros
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Beatriz Yuriria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvimos muy contentos! La atención del staff es muy personalizada, están pendientes de las necesidades de los huéspedes. La comida muy rica. Habitaciones con salida directa al jardín para las mascotas. Muchas gracias! Excelente proyecto!
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Juan Ramon

Cocina regular/mala
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Carlos Torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No incluía agua para beber de cortesía. Es más una casa que un hotel, muy bien atendido y la habitación en buenas condiciones.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El colchon, las almohadas y sabanas super bien!!!
Stayed 2 nights in May 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nos quedaba muy cerca del lugar al que íbamos, buena atención, cómodo y tranquilo
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

José Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, así como también los alimentos del restaurante, un lugar tranquilo para conocer más de la gastronomía española
Stayed 1 night in Dec 2023