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Hotel Puebla Plaza

2.5 star property
Colonial hotel in Puebla with a 24-hour front desk

Photo gallery for Hotel Puebla Plaza

Courtyard
Interior
Courtyard
Triple Room
Reception

Reviews

6.8 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

View map
5 Poniente No 111, Downtown, Puebla, PUE, 72000
  • Puebla Cathedral
    ‪3 min walk‬
  • Zócalo de Puebla
    ‪3 min walk‬
  • Puebla Convention Center
    ‪12 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Quadruple Room

Standard Quadruple Room

Standard Quadruple Room

Highlights

Garden
TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Digital channels
Laptop workspace
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room, 2 Double Beds

Classic Quadruple Room, 2 Double Beds

Classic Quadruple Room, 2 Double Beds

Highlights

Garden
Balcony or patio
TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Digital channels
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 2 Double Beds

Luxury Double Room, 2 Double Beds

Luxury Double Room, 2 Double Beds

Highlights

Garden
Balcony or patio
TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Digital channels
  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

Highlights

Garden
TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Digital channels
Laptop workspace
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Garden
TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Digital channels
Laptop workspace
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

Highlights

Garden
TV
Ceiling fan
Blackout curtains
Premium bedding
Private bathroom
Digital channels
Laptop workspace
  • 19 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Standard

Premium bedding, desk, laptop workspace, blackout curtains

Quadruple Room Standard

  • 30 sq m
  • Sleeps 4

View all photos for Double Room Deluxe with View

Premium bedding, desk, laptop workspace, blackout curtains

Double Room Deluxe with View

  • 20 sq m
  • Sleeps 4

View all photos for Suite Deluxe with Street View

Premium bedding, desk, laptop workspace, blackout curtains

Suite Deluxe with Street View

  • 25 sq m
  • Sleeps 2

View all photos for Double Room Standard

Premium bedding, desk, laptop workspace, blackout curtains

Double Room Standard

  • 25 sq m
  • Sleeps 2

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About the area

Puebla

Hotel Puebla Plaza puts you in the heart of Puebla, within steps of popular attractions like Zócalo de Puebla and Puebla Cathedral. Highlights at this Colonial hotel include free in-room WiFi. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and express check-in. Additionally, you'll find express check-out, tour/ticket assistance and multilingual staff. .Attractions within a 10-minute drive of this Puebla Historic Center hotel include Centro Expositor and Cuauhtemoc Stadium.

What's nearby

  • Puebla Cathedral - 3 min walk - 0.3 km
  • Zócalo de Puebla - 3 min walk - 0.3 km
  • Puebla Convention Center - 12 min walk - 1.0 km
  • Centro Expositor - 6 min drive - 3.0 km
  • Angelopolis Commercial Center - 6 min drive - 5.3 km

Getting around

  • Puebla–Cholula Tourist Train Terminal - 10 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 43 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬1 min walk
  • ‪Comal Cocina de Antojo - ‬1 min walk
  • ‪Attico 303 - ‬1 min walk
  • ‪Tortas Meche - ‬4 min walk
  • ‪El Encanto - ‬1 min walk

About this property

Hotel Puebla Plaza

Colonial hotel in Puebla with a 24-hour front desk
Hotel Puebla Plaza offers its guests multilingual staff, tour/ticket assistance, and 24-hour room service. Public spaces have free WiFi. The business-friendly Hotel Puebla Plaza also features express check-in and express check-out.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
Hotel Puebla Plaza offers 37 accommodations, which are accessible via exterior corridors and feature an iron/ironing board and free toiletries. Beds feature premium bedding. Digital televisions are provided. Bathrooms include a shower.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Similar properties

Front of property – evening/night

Hotel Del Portal, Puebla

  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
4.0 out of 5, Very good, 916 reviews
The price is NZ$83
includes taxes & fees
2 Oct - 3 Oct
Hotel Del Portal, Puebla

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 5 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service

More

  • Access via exterior corridors
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7:00 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before 11:30 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Puebla Plaza

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Puebla Plaza
Puebla Plaza
Hotel Puebla Plaza Hotel
Plaza Hotel Puebla
Hotel Puebla Plaza Puebla
Hotel Puebla Plaza Hotel Puebla

Frequently asked questions

What makes Hotel Puebla Plaza a romantic place to stay?

24-hour room service, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Puebla Plaza.

Is there a free airport shuttle available at Hotel Puebla Plaza?

No, Hotel Puebla Plaza does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Puebla Plaza?

Check-in begins at 2 PM. Check-out time is 11:30 AM.

Are pets allowed at Hotel Puebla Plaza?

No, pets and service animals are not allowed.

Hotel Puebla Plaza Reviews

Reviews

6.8
Rating 10 - Excellent. 50 out of 252 reviews
Rating 8 - Good. 74 out of 252 reviews
Rating 6 - Okay. 70 out of 252 reviews
Rating 4 - Poor. 28 out of 252 reviews
Rating 2 - Terrible. 30 out of 252 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Edgar

Close to the zocalo , nice area.
Stayed 2 nights in Dec 2024

10/10 Excellent

Francisco

Stayed 1 night in Sep 2024

10/10 Excellent

Giovanna

Stayed 1 night in Aug 2024

6/10 Okay

Carlos

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Cheap hotel to stay in downtown…

2/10 Terrible

Montserrat

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doors Closed upon arrival.

We found the hotel Closed upon arrival. Had to booked another one in emergency. Reported immediately to Hotels.com. This case is pending resolution.
Stayed 2 nights in Jul 2023

2/10 Terrible

Javier Antonio

Disliked: Cleanliness, staff & service
I showed up at 4pm to check in and nobody was there to open the door for me. So i went to lunch and came back half an hour later. Leaning lady opened the door and informed me that nobody was working and she didnt know when somebody would be at the desk to check me in. Pretty infuriating!
Stayed 2 nights in Jan 2023

2/10 Terrible

Hannali

Stayed 1 night in Oct 2022

2/10 Terrible

Carlos

Stayed 1 night in Oct 2022

6/10 Okay

Marcus

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Dec 2021

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visit Puebla!

My experience here was great. The gal in the front desk was amazing in providing detailed recommendations on getting around the city and provided sources for day trips.
Stayed 2 nights in Oct 2021

8/10 Good

David

Stayed 1 night in Sep 2021

10/10 Excellent

Elisa

Stayed 2 nights in Jun 2021

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

I stayed here twice and had a good experience both times. The reception and cleaning staff are wonderful and you can't beat the central location.
Stayed 2 nights in Nov 2019

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

The reception and cleaning staff here were really excellent, but speak limited English. The location can't be beat as it is less than a block from the cathedral and walkable to the historic center sites of interest. The only improvements I would make would be to include a bathmat with the daily linens, have a towel rod or hook in the bathroom, and to have a shelf near the bathroom sink for putting toiletries. I will definitely stay here the next time I'm in Puebla!
Stayed 1 night in Nov 2019

10/10 Excellent

Osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puebla Plaza

Great location
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable, clean and central place to stay

We were lucky enough to get a room during a very busy weekend and stayed one night only. The room was big, comfortable, and clean. The water was hot, the hair products good and despite the crowded streets, it was very quiet for us to rest a while. For three friends traveling together, it was a good budget/comfort pick. No elevator, so be mindful of heavy luggage. Nevetheless, the concierge helped with the bags and getting taxis.
Stayed 1 night in Dec 2018

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities

Poor assistance

The service it was nice but in the night I was in need of assistance and nobody respond to my call.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location in downtown Puebla, rooms and beds too small, no wi-fi
Stayed 1 night in Aug 2018

4/10 Poor

Juan Pablo

Over priced poor hotel

Small rooms without phone or facing outside windows. The whole hotel smells to chlorine. No extra sets of sheets, blankets. Reception won't pick up the phone if there is no more vacancy even if you are a guest already
Stayed 1 night in Dec 2017

2/10 Terrible

Adelle, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, we pay for junior suite with double bed and they give us a very small tittle room with only one bed. very small bathroom. we ask for a extra pillow and the answer NO we don't have extra pillows.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice colonial feel, very good location right where you want to be.

6/10 Okay

Friar Luis, Chicopee, MA

Liked: Staff & service, room comfort
Disliked: Cleanliness

Perfect hotel in downtown.

The price is perfect. I think we have what we pay. The place is kid of old, but is part of the architecture.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The personal was always polite

8/10 Good

David, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

April 2016

Overall, very good. The exception was consistent poor WiFi reception.

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort