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Hard Rock Hotel Riviera Maya - All Inclusive

Property class: 4.5

Photo gallery for Hard Rock Hotel Riviera Maya - All Inclusive

A resort with multiple swimming pools, a beach area, and a view of the ocean.
Creator video - submitted by Jet Set with Sarita
A wooden deck with a view of the ocean and rocky shoreline.
A bar area with a pool table, bar stools, and a view of the ocean.
An aerial view of a beach with clear turquoise water and white sand.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • All-inclusive
  • Pet-friendly
The current price is NZ$754
includes taxes & fees
28 Oct - 29 Oct

Explore the area

View map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
  • Place, Kantenah Lagoon
    ‪8 min walk‬
  • Place, Blu Riviera Maya
    ‪5 min drive‬
  • Place, Puerto Aventuras Marina
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

A modern hotel room with a large bed, a bathtub, a dining area, and a TV.

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Gold Deluxe King Room

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Gold Deluxe King Room

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Diamond)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Room, 1 King Bed (Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (Rock Royalty)

A hotel room with two beds, a desk, a TV, and a view of the outdoors.

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

A hotel room with two beds, a view of the ocean, a stone wall, and a bathtub.

Deluxe Room, 2 Double Beds (Gold)

8.0 out of 10
Very good
(24 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

A hotel room with a large bed, a separate sofa bed, a desk with chairs, a TV, and a view of the ocean.

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

A hotel room with two beds, a view of the ocean, a stone wall, and a bathtub.

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

A modern hotel room with a large bed, a desk, a laptop, and a view of the outdoor area.

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

A modern hotel room with a large bed, a sitting area with a glass table, a bathtub, and a view of greenery outside.

Deluxe Room, 1 King Bed (Heaven, Gold)

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

A modern hotel room with a large bed, a desk, a laptop, and a view of the outdoor area.

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

A hotel room with two beds, a large window, a bathtub, and a table with a magazine.

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

A modern hotel room with a large bed, a TV, a dining table, and a balcony with a view.

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

A hotel room with a large bed, a small table, two chairs, a nightstand, and a view of the ocean.

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 480 sq m
  • Sleeps 4
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 240 sq m
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

A hotel room with a bed, bedside table, bench, and a dining table.

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Deluxe Family Room

  • Garden view
  • 90 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

A modern hotel room with a large bed, a desk, and a staircase leading to an upper level.

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

7.0 out of 10
Good
(11 reviews)
  • Partial ocean view
  • 179 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 480 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 240 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

A modern hotel room with a large bed, a sitting area with a glass table, a bathtub, and a view of greenery outside.

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of a playground.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a tablet, and a balcony with a view of the city.

Deluxe Room, 2 Double Beds

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven)

A modern bathroom with a large mirror, two sinks, and shelves holding rolled towels.

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

A modern hotel room with a large bed, a desk, and a TV. There is a view of greenery outside the window.

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Aventuras

A luxury stay in Puerto Aventuras awaits you at Hard Rock Hotel Riviera Maya - All Inclusive. You'll be 2.9 km (1.8 mi) from Puerto Aventuras Marina and 4.8 km (3 mi) from Chac Mol Cenote. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and hydrotherapy. The buffet restaurant, The Market, serves international cuisine and is open for breakfast and dinner. Spend the day at the private beach where you'll find umbrellas, and enjoy the 6 outdoor swimming pools and 2 outdoor tennis courts. Other amenities include 9 restaurants, 2 coffee shops/cafes and a nightclub. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle.
View more Resorts in Puerto AventurasOpens in a new window

What's nearby

  • Kantenah Lagoon - 8 min walk - 0.7 km
  • Blu Riviera Maya - 5 min drive - 2.2 km
  • Puerto Aventuras Marina - 6 min drive - 3.9 km
  • Dolphin Discovery - 7 min drive - 3.2 km
  • Oasis Beach - 7 min drive - 3.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 81 min drive

Restaurants

  • ‪El Abuelo - ‬10 min drive
  • ‪Las Brisas - ‬11 min drive
  • ‪El Mercado - ‬11 min drive
  • ‪Bamboleo Snack & Grill - ‬11 min drive
  • ‪Tequilla Bar - ‬11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 9 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 1264 guestrooms or units
  • 3 levels
  • 9 buildings
  • 9 dining venues
  • 3 bars by the pool
  • 9 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 71957 sq ft of conference space
  • 6685 sq. m of conference space
  • Built in 1988
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has 48 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

A resort with multiple buildings, a swimming pool, and a beach area.
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Spa pool
  • Breakfast included
4.1 out of 5, Very good, 587 reviews
The price is NZ$791
includes taxes & fees
28 Oct - 29 Oct
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Property amenities

Restaurants on site

  • Frida
  • Pizzeto
  • The Market
  • Zen

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on 28 Oct 2026 start from NZ$754, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Riviera Maya - All Inclusive?

Yep, Hard Rock Hotel Riviera Maya - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hard Rock Hotel Riviera Maya - All Inclusive?

The closest beach to Hard Rock Hotel Riviera Maya - All Inclusive is Akumal Beach (16.3 km).

Is there a spa on site at Hard Rock Hotel Riviera Maya - All Inclusive?

Yep, there is an onsite spa at Hard Rock Hotel Riviera Maya - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Hard Rock Hotel Riviera Maya - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars.

Does Hard Rock Hotel Riviera Maya - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Riviera Maya - All Inclusive?

Hard Rock Hotel Riviera Maya - All Inclusive features a private beach, 3 poolside bars and 6 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Hard Rock Hotel Riviera Maya - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Riviera Maya - All Inclusive.

Is Hard Rock Hotel Riviera Maya - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free extra beds in the guestrooms, it's no surprise that Hard Rock Hotel Riviera Maya - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Hard Rock Hotel Riviera Maya - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hard Rock Hotel Riviera Maya - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hard Rock Hotel Riviera Maya - All Inclusive?

Relax with a coldie at the 3 poolside bars or 9 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Riviera Maya - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Is there a golf course on site at Hard Rock Hotel Riviera Maya - All Inclusive?

There is a golf course next to Hard Rock Hotel Riviera Maya - All Inclusive.

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 519 out of 1002 reviews
Rating 8 - Good. 206 out of 1002 reviews
Rating 6 - Okay. 126 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 70 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, food is great.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. The staff is super friendly
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for large family traveling with kids. Amenities and food options were good and the beach area was safe and clean.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family and I loved it! Will be gping back one day!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great staff food room pool .. they should play more hip hop music in the club
Stayed 5 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Room was outdated had a very nasty sewer smell coming from the toilet. Staff were very nice
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, lots of food options. Hotel staff were all amazing. We will definitely be back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, specially server in umo restaurant
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great service, great place to stay!
Stayed 5 nights in Feb 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ty
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Some parts of the hotel are not as good as they look in the photos.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place- loved it!!! Service and amenities were 5 star ⭐️
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff amazing. The resort needs some renovation. Ac on my unit was really bad. Food overall good. Water park good. Kim from guest services amazing.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i went for a wedding and the check in was very slow, but very nice and clean room, excellent staff!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, hotel was very nice and clean.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto from the concierge desk was extremely helpful and super friendly. The staff in general always greets you and is willing to assist with your needs. My group agreed that the food options were fantastic when it came to the sit down restaurants. Our party was able to enjoy the adults only restaurants which were all fabulous and delicious.
Stayed 7 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
The food was terrible so plan accordingly
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Elevators were out in our building the entire 5 night stay.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large resort with lots of options for everyone. Excellent food and service. The rooms were clean and comfortable. The room with the upper balcony is the best
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was not as I expected but the staff switch the room and everything worked out excellent
Stayed 6 nights in Jun 2026