4/10 Poor
Marco
Travelled with family, Travelled with family and small children, Travelled with group
13 Feb 2025
Liked: Amenities
Disliked: Cleanliness
This Property had good pools and my kids really enjoyed the Cocos beach club pools. This was the positive experience at this resort.
We got offered an early check in for an additional 500 pesos, which i paid however the unit we received was dirty and full of Mold. After letting the front desk staff know they told us they would have maintenance clean the air conditioner. They cleaned the mini split however the ceiling and all curtains, windows and bathroom was still excessively stained with mold. We had to spend a night in that unit, i had rented a total of three units, the following morning i asked to speak with the resort manager, who was not and would not be available. The front desk agent ended up changing my unit to a higher floor that was a no visible mold on the room only in the bathroom. Since i had two additional units i had to put up with it. I didnt feel there was any sense of responsibility from the front desk staff especially because i “i had booked though Expedia” the hotel gave priority to the guests who had booked with them directly instead of a booking agency. The Hotel also had zero Wi-Fi in the rooms even-though there was access points in each room. The Wi-Fi was only available in the lobby area however the connection kept getting dropped. The only reliable WiFi was at the beach club coco’s. Im doubtful i will book another vacation though Expedia because the hotel also charged me an extra person.
Marco
Stayed 3 nights in Feb 2025
