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Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

4.0 star property
All-inclusive property with 2 restaurants and 10 outdoor pools

Photo gallery for Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
2 restaurants, lunch served
Superior Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)
10 outdoor pools, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
The current price is NZ$428
includes taxes & fees
14 July - 15 July

Explore the area

Map
Carr. La Cruz a Punta Mita km 0.2, La Cruz de Huanacaxtle, NAY, 63734
  • Playa Bucerías
    ‪3 min drive‬
  • Marina Riviera Nayarit at La Cruz
    ‪5 min drive‬
  • El Tigre Golf at Paradise Village
    ‪9 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

View from property

Superior Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

7.2 out of 10
Good
(9 reviews)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
  • 54 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony, Mountain View (All-Inclusive)

Suite, 1 Bedroom, Balcony, Mountain View (All-Inclusive)

Suite, 1 Bedroom, Balcony, Mountain View (All-Inclusive)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 76 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Balcony, Mountain View (All-Inclusive)

View from property

Superior Room, 1 King Bed with Sofa bed, Balcony, Mountain View (All-Inclusive)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
  • 54 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Balcony (All-Inclusive)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Multiple Beds, Balcony (All-Inclusive)

9.0 out of 10
Wonderful
(139 reviews)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 38.5 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony (All-Inclusive)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Balcony (All-Inclusive)

9.2 out of 10
Wonderful
(59 reviews)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • 39.1 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mountain View (Master, All-Inclusive, Torre Zafiro)

Suite, 1 King Bed with Sofa bed, Mountain View (Master, All-Inclusive, Torre Zafiro)

Suite, 1 King Bed with Sofa bed, Mountain View (Master, All-Inclusive, Torre Zafiro)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Hairdryer
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View (All-Inclusive)

Premium bedding, free minibar, in-room safe, individually decorated

Standard Room, 1 King Bed, Balcony, Mountain View (All-Inclusive)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

Standard Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

Standard Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony, Bay View (All-Inclusive)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed with Sofa bed, Balcony, Bay View (All-Inclusive)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, Multiple Beds, Balcony, Mountain View (All-Inclusive)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, Multiple Beds, Balcony, Mountain View (All-Inclusive)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Mountain view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Balcony, Mountain View (Corner, All-Inclusive)

Junior Suite, 1 King Bed with Sofa bed, Balcony, Mountain View (Corner, All-Inclusive)

Junior Suite, 1 King Bed with Sofa bed, Balcony, Mountain View (Corner, All-Inclusive)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Mountain view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

Premium bedding, free minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Balcony, Mountain View (All-Inclusive)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

About the area

La Cruz de Huanacaxtle

An all-inclusive stay in La Cruz de Huanacaxtle awaits you at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort . You'll be 2.9 km (1.8 mi) from Playa Bucerías and 12.5 km (7.8 mi) from Nuevo Vallarta Beach. Highlights at this family-friendly property include 2 restaurants, 10 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and reflexology. Media Luna Pool & Snack is open for lunch. Xaman Bar is the property's own bar. Enjoy access to 5 hot tubs along with a free water park and a 24-hour gym. 950 square feet (88 square metres) of event facilities include meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a lazy river and a children's swimming pool. There's also free valet parking, along with the convenience of a free beach shuttle. .Sights within a 20-minute drive of this 4-property class La Cruz de Huanacaxtle property include Nayar Vidanta Golf and Vallarta Adventures.

What's nearby

  • Playa Bucerías - 3 min drive - 2.3 km
  • Marina Riviera Nayarit at La Cruz - 5 min drive - 3.5 km
  • La Cruz Square - 5 min drive - 3.5 km
  • El Tigre Golf at Paradise Village - 9 min drive - 6.5 km
  • Nuevo Vallarta Beach - 15 min drive - 11.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 33 min drive

Restaurants

  • ‪Huichol - ‬2 min walk
  • ‪Cevicheria la Cruz - ‬4 min drive
  • ‪Tacos on the Street - ‬5 min drive
  • ‪Columba - ‬5 min drive
  • ‪La Ballena Blanca - ‬5 min drive

About this property

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort

All-inclusive property with 2 restaurants and 10 outdoor pools
Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort offers its guests a full-service spa, a complimentary water park, 10 outdoor swimming pools, and 5 hot tubs. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Event space at this property measures 950 square feet (88 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and multilingual staff are also featured at the family-friendly Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort . You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4-star La Cruz de Huanacaxtle property is smoke free.

  • 212 guestrooms or units
  • 3 buildings
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 950 sq ft of conference space
  • 88 sq. m of conference space
  • Built in 2021
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Garden
  • Computer for guest use
  • Lift
  • No smoking on site
  • Bar by the pool
Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort offers 212 air-conditioned accommodations with free minibar items and laptop-compatible safes. Each accommodation is individually decorated. Beds feature premium bedding. 40-inch LCD televisions come with satellite channels, pay-per-view films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This La Cruz de Huanacaxtle property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 10 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Huichol Cocina Artesanal
  • Lobby Bar
  • Media Luna Pool & Snack
  • Restaurante Komorebi
  • Xaman Bar

Things to do

  • 10 outdoor pools
  • 24-hour gym
  • 5 hot tubs
  • Children's pool
  • Free water park
  • Full-service spa
  • Lazy river
  • Outdoor pool (guest access)
  • Waterslide

Family friendly

  • 10 outdoor pools
  • Children's pool
  • Free water park access
  • Lazy river
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service

Business services

  • 950 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 10 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Smooth flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • Built in 2021
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 387 per pet, per day
  • Maximum 2 (weight limit: 44 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 387 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Delta Hotels Marriott Riviera Nayarit An All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort on 14 Jul 2025 start from NZ$428.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Yep, Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

The closest beach to Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort is Playa Bucerías (5.1 km).

Is there a spa on site at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Yep, there is an onsite spa at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort . It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort have a pool?

Yep, and guests love it! Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort has 10 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort features 10 outdoor pools, 5 hot tubs and 2 restaurants. All guestrooms come with premium bedding and free minibar items.

What makes Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort .

Is Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort family-friendly?

You bet! With amenities such as a children's pool, free water park access and a lazy river, it's no surprise that Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort is a hit with families.

Is there a free airport shuttle available at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

No, Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort ?

Check-in begins at 3:00 PM. Check-out time is noon.

Delta Hotels by Marriott Riviera Nayarit, An All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 766 out of 1449 reviews
Rating 8 - Good. 380 out of 1449 reviews
Rating 6 - Okay. 183 out of 1449 reviews
Rating 4 - Poor. 67 out of 1449 reviews
Rating 2 - Terrible. 53 out of 1449 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jonathan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Overall was a decent experience, but there was a lot of issues we had during our stay. The biggest one was that our room after checking in had a horrible smell to it and it took way too long for them to take care of the issue and ultimately get us a new room.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jessica Eve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some age showing to the property/rooms, but o we all a great resort. Great staff! Loved the multiple pools to swim in. Very family friendly/oriented.
Stayed 7 nights in Mar 2025

8/10 Good

Karen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time with our kids! Lots of fun pools to explore and even one that is fresh spring water. It was great for a 1.5 yr old with a sloped access so he could wade in and play. Lots of shade. Taco truck during the day is amazing. Fun activities for kids. Great beach club with cabanas.
Stayed 7 nights in Mar 2025

10/10 Excellent

Norman

Liked: Cleanliness, amenities, property conditions & facilities
Many pools
Stayed 8 nights in Mar 2025

10/10 Excellent

Cesar, Guadalajara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful experience, we enjoyed a lot our stay. It's a paradise, the dry-rainforest around is full of wildlife and super exhuberant. Just be advised some activities they said are for everyone but in reality are only for kids and you'll waste time waiting in line.
Stayed 4 nights in Feb 2025

10/10 Excellent

Taryn Eva

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property! So gorgeous!! Food and dining was very limited but everything else was amazing! Love the staff too.. very friendly and helpful!
Stayed 7 nights in Feb 2025

8/10 Good

Leanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surroundings were beautiful. My kids loved all the different pools they had including the lazy river! Loved how they had the food truck with freshly made tortillas right in front of you for tacos. We were in tower 6 and the bathroom had a frosted glass wall so it didn’t feel very private. The light stayed on all night on the balcony and sadly the curtains didn’t close all the way so there was some light that was able to get in. They only had one hook on the bathroom so with a family of 4 it was hard to hang up all of our towels. In the grand scheme of things those are very minor and overall this was a great place to stay and the staff there was wonderful and very helpful.
Stayed 4 nights in Mar 2025

10/10 Excellent

Emil Nedelchev

Stayed 5 nights in Mar 2025

8/10 Good

Mary Anne, Calgary

Liked: Staff & service, property conditions & facilities
Love the many swimming pools. Food was just average.
Stayed 7 nights in Feb 2025

10/10 Excellent

Fabianny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience… there’s nothing I would change about this place, food was great, the staff was outstanding.. 10/10
Stayed 5 nights in Mar 2025

2/10 Terrible

Marcela

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I am reaching out as a Marriott Bonvoy member and Platinum status holder on Expedia, through which we booked our stay from March 16 to March 22, 2025. We travel over 80 nights a year, and unfortunately, this has been the worst hotel experience we have ever had. From the moment we arrived, the experience was extremely poor: • Despite the official check-in time being 3:00 p.m., we were not given a room until 4:30 p.m. • To make matters worse, the first room assigned to us was already occupied, leading to an incredibly uncomfortable and awkward situation when we walked in on another guest. • We were then relocated to another room that had an unfinished ceiling and, despite being two adults, were placed directly in front of the children’s area, where constant noise made our stay unpleasant. • The minibar was empty, and the room was clearly not properly prepared for guests. • Finally, we requested another change and were assigned room 2102, which was a better option but still had issues: • The AC unit made a loud rattling noise after running for a few hours. • The hot water in the shower was inconsistent, making it difficult to use. The situation did not improve with the hotel’s dining experience. Our first breakfast at the new Zafiro tower was a major disappointment; the buffet felt improvised and in very poor condition. Later, we visited the Tonati Beach Club, which was an even worse experience: • The shuttle was in terrible condition, with a dirty, burned ceiling, an
Stayed 7 nights in Mar 2025

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good, enjoyed my stay.
Stayed 4 nights in Feb 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Pros-clean, safe and staff are friendly. Rooms are nice and comfortable. Not overcrowded. Plenty of room at the pools. Cons- need to Uber everywhere since it’s far. Bars close early, need to make reservations for dinner in advance, and they have limited music for entertainment.
Stayed 3 nights in Jan 2025

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Philippe M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym facility with Matrix new equipment. Could have maybe a 2nd restaurant to mix it up. Overall very happy with this resort great for young family and Jungle Mountain vibes. I would add a small pool at the beachclub would be perfect for little ones who cant go in the ocean easily.
Stayed 7 nights in Mar 2025

10/10 Excellent

LAURA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff - Guadalupe , Omar , Ulysses, Hugo were great !!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort, staff were very friendly and helpful. Loved the pools and that it was tropical looking.
Stayed 7 nights in Feb 2025

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would go again

Gorgeous surroundings. Great for families or to unplugs. Taco food and ceviche truck amazing. Good service, fun activities. Beach ok.
Stayed 5 nights in Mar 2025

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed for our anniversary for 5 days and absolutely loved our time here! We have talked about going back and bringing the kids next time. The property is beautiful, private, quiet and large without feeling so big and spread out like some huge resorts. It’s amazing for a couples vacation but also seems like a great option for families as well. There is a whole section of a kids water park a little off the main pools area, nightly kids movies, great snack options and space for them to run and play. We loved the number of pools, some more like hot tubs and specifically labeled as private for adults only, some tucked away in the trees and even a natural spring pool that was refreshing and beautiful! The restaurants were very good and the buffet was fresh with lots of great options. I loved our room, spacious but still comfortable and cozy feeling. Access to the beach by their shuttle was super easy and convenient and the little town was charming with some great restaurant options too! The staff were all lovely and so friendly and helpful. Really feel we lucked out with this spot and hope to return before too long!
Stayed 4 nights in Jan 2025

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our first All Inclusive experience here! So many pools that it never felt crowded. The food was great - so many options! We loved the buffet and the menued options. The staff were so friendly and helpful! They also seemed to genuinely get along with other and like their jobs, which is important to me. The beach club and shuttle was a great way to get to see the ocean. The only thing that knocked it down a star was the stress of getting to the resort. Without a resort shuttle, we had to fight for a very expensive taxi ride! It was stressful after a long day of air travel. But overall, it was a good experience. Lots of sun, swim, food and drinks!
Stayed 5 nights in Mar 2025

10/10 Excellent

Lei

Stayed 4 nights in Mar 2025

10/10 Excellent

SANDRA HOLLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wasn’t sure how I was going to like the beach being so far away but it works ! It is very well run and the staff were awesome . I had an accident on my 2 nd day and it was nite time . They called the hospital and I went in a cab . I had broken fingers and didn’t want to go home . I had them bandaged and splinted so I could enjoy the 6 days I had left . The resort stepped up and offered if I needed anything just let them know . They brought me room service and buckets of ice for my hand . Everytime I seen anyone they were asking how I was , it was comforting because I was by myself . The resort doctors were both awesome and the staff were very helpful in helping me get the money I was overcharged back from the hospital . I felt very grateful to be there . I like to walk so I walked around the resort instead of taking the golf carts whenever possible . They was lots of stuff for kids to do . I didn’t check out the water slides but heard from adults that they enjoyed it . Manuel and the manager went that extra bit to insure I was doing good and are very good at their jobs and customer service . I caught the shuttle everyday and went to the beach and looked for shells . They serve food and drinks that are included . Great staff at the beach club . The one thing I would say is I wish there was more than the 3 restaurants . I m a fussy eater and mostly ate dinner at the Japanese restaurant . I would go there again with my husband , too bad the kids are grown up it would be fun .
Stayed 8 nights in Feb 2025

10/10 Excellent

Robyn

Travelled with family
Liked: Amenities
Excellent stay
Stayed 7 nights in Mar 2025