Grand Palladium Vallarta Resort & Spa - All Inclusive

4.0 star property
Family-friendly property on the beach, with 2 outdoor pools

Photo gallery for Grand Palladium Vallarta Resort & Spa - All Inclusive

Exterior
2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Restaurant
Lobby
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
The current price is NZ$518
includes taxes & fees
3 July - 4 July

Explore the area

Map
Carretera Punta de Mita Km 11.5, Bahia de Bandearas, Punta de Mita, NAY, 63734
  • Punta de Mita Beach
    ‪3 min drive‬
  • El Anclote Beach
    ‪5 min drive‬
  • Destiladeras Beach
    ‪5 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪39 min drive‬

Room options

Deluxe Triple Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Room, Oceanfront (View)

7.6 out of 10
Good
(16 reviews)

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Triple Garden View

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

Family Selection Junior Suite Garden View

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
LCD TV
Pillow menu
  • 31 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Deluxe Garden View

8.2 out of 10
Very good
(45 reviews)

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Panoramic Ocean View

8.0 out of 10
Very good
(22 reviews)

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Triple Oceanfront View

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Beach view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite Garden View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Blackout curtains
Sofa bed
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Deluxe Triple Room, Ocean View (Panoramic)

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Deluxe Ocean View

7.0 out of 10
Good
(27 reviews)

Highlights

Balcony
Individually furnished
Private indoor hot tub
Air conditioning
Free minibar items
LCD TV
Memory foam bed
Blackout curtains
  • 31 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 3
  • 2 Double Beds

Suite Superior with Garden View

  • Sleeps 3
  • 2 Double Beds

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Superior with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite Superior with Garden View

  • Sleeps 3
  • 2 Double Beds

Room Deluxe with Garden View

  • Sleeps 1
  • 1 King Bed

Room Deluxe with Sea View

  • Sea view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Room Deluxe with Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 3
  • 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Suite Superior with Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe with Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

Room Deluxe with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Superior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Panoramic View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

Room Deluxe with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Suite Superior with Garden View

  • Sleeps 4
  • 2 Double Beds

Room Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

Room Deluxe with Sea View

  • Sea view
  • Sleeps 3
  • 2 Double Beds

Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

About the area

Punta de Mita

An all-inclusive stay in Punta de Mita awaits you at Grand Palladium Vallarta Resort & Spa - All Inclusive. You'll be 1.6 km (1 mi) from Punta de Mita Beach and 4.9 km (3 mi) from El Anclote Beach. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .With 2 poolside bars and 5 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 4-property class Punta de Mita property include Destiladeras Beach and Litibu Golf Course.

What's nearby

  • Punta de Mita Beach - 3 min drive - 3.1 km
  • El Anclote Beach - 5 min drive - 5.4 km
  • Destiladeras Beach - 5 min drive - 5.4 km
  • Litibu Golf Course - 7 min drive - 5.4 km
  • Punta Mita Golf Club - 7 min drive - 6.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 39 min drive

Restaurants

  • ‪Coco Cafe at Secrets/Dreams Bahia Mita - ‬3 min drive
  • ‪Manatees Pool Lounge - ‬3 min drive
  • ‪Bluewater Grill - ‬3 min drive
  • ‪Árbol - ‬7 min drive
  • ‪Seaside Grill Dreams Bahia Mita - ‬5 min drive

About this property

Grand Palladium Vallarta Resort & Spa - All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Grand Palladium Vallarta Resort & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Punta de Mita property.

  • 517 guestrooms or units
  • 3 levels
  • 3 buildings
  • 5 dining venues
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Built in 1999
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar
Grand Palladium Vallarta Resort & Spa - All Inclusive offers 517 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature down duvets. 42-inch LCD televisions come with satellite channels. Bathrooms include baths or showers with in-room jetted baths, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 poolside bars
  • 5 bars/lounges
  • 5 restaurants
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Shopping
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Built in 1999
  • Colonial architecture
  • Designated smoking areas
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Vallarta Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Vallarta Punta Mita
Grand Palladium Vallarta Resort All Inclusive Punta Mita
Grand Palladium Vallarta
Grand Palladium Vallarta Resort All Inclusive Punta de Mita
Grand Palladium Vallarta All Inclusive Punta de Mita
Pallaum Vallarta Inclusive Pu
Grand Palladium Vallarta Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Grand Palladium Vallarta Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Vallarta Resort & Spa - All Inclusive?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Vallarta Resort & Spa - All Inclusive on 3 Jul 2025 start from NZ$518.38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, Grand Palladium Vallarta Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, Grand Palladium Vallarta Resort & Spa - All Inclusive is a short 20-minute walk from Punta de Mita Beach. Fun beach activities include volleyball, surfing and snorkelling. You can also find water sports equipment and boat tours.

Is there a spa on site at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Grand Palladium Vallarta Resort & Spa - All Inclusive. You'll enjoy services like beachside massages.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a pool?

Yep, and guests love it! Grand Palladium Vallarta Resort & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 8:00 PM.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Grand Palladium Vallarta Resort & Spa - All Inclusive features 2 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and memory foam beds.

Is Grand Palladium Vallarta Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Grand Palladium Vallarta Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium Vallarta Resort & Spa - All Inclusive serve breakfast?

Sure does, free buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, Grand Palladium Vallarta Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at Grand Palladium Vallarta Resort & Spa - All Inclusive's 5 restaurants.

What time are check-in & check-out at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 432 out of 1005 reviews
Rating 8 - Good. 276 out of 1005 reviews
Rating 6 - Okay. 148 out of 1005 reviews
Rating 4 - Poor. 70 out of 1005 reviews
Rating 2 - Terrible. 79 out of 1005 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Renay

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, beautiful resort.
Stayed 7 nights in Mar 2025

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
I chose to come to this resort on a surgically repaired broken leg 6 weeks prior to arriving. It was a bad break. I received help from Cecilia, the concierge, well in advance in booking this trip, to arrange an electric scooter. She was prompt and followed me throughout the entire stay. I did drive said scooter off an embankment into a forest. At which time my daughter revoked my electric scooter license. Lol. . I lwas the slant of the path that started it, it was 0900 ish and cominf from the gym. But maybe the pathway was very slanted, there was no saving this also. The bell man, Carlos, Bravo
Stayed 7 nights in Mar 2025

10/10 Excellent

Paris

Stayed 1 night in Mar 2025

10/10 Excellent

Sally

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and we will be back!
Stayed 5 nights in Mar 2025

2/10 Terrible

Jordan

Although Expedia and the Palladuim resort staff acknowledged I have valid proof Expedia promised me $600 USD (per room, per stay) "Included amenities All-Inclusive $600 resort credit per room, per stay" as clearly defined on my vacation package itinerary, the resort staff acknowledged I have resort credit but then refused to actually honour. Upon assessing the overall situation, I believe the resort staff could be pocketing the resort credit.
Stayed 7 nights in Dec 2024

8/10 Good

JUAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and service are really good

10/10 Excellent

Jeffrey Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional place to vacation. A short taxi ride to a nearby town for shopping and local cowrie. Buffet is amazing with plenty of options. Staff is friendly and helpful.
Stayed 5 nights in Mar 2025

10/10 Excellent

JESSE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience at Grand Palladium! Would go again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Chiemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice small property in a sheltered area that had everything what we were looking for. We’ll definitely go back again!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jessica

Liked: Staff & service
Stayed 3 nights in Feb 2025

6/10 Okay

Heather M

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Limited on-site activity
Stayed 5 nights in Mar 2025

4/10 Poor

Jill

Travelled with partner
Disliked: Cleanliness, staff & service
The staff was good and the view and the pool were great. The biggest problem was the food at the buffet. Everything I put on my plate was cold and dry. I mean COLD. We had two breakfasts, two lunches and a dinner there. The only thing that was good was the desserts. The second night we were there they played extremely loud music right below our room until 11:00 PM. There was water coming from the ceiling, we think it was the air conditioner. One night when going back to our room, an entire corridor had the lights out so we could barely see our way. I do realize that we are in Mexico, but since the majority of guests staying there spoke English, I would think the television would be in English. They had American movies in Spanish (no sub-titles.) Cecilia Contreras was a great help, but was unable to get us a refund that we requested for the last night we did not stay due to the above issues.
Stayed 3 nights in Mar 2025

10/10 Excellent

Deidre Rae Helen, tumbler ridge

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed the jungle landscape that enrobed the resort.
Stayed 6 nights in Mar 2025

10/10 Excellent

Marissa Marcella Josephine, Prince George

Stayed 12 nights in Mar 2025

8/10 Good

Kimberly

Stayed 5 nights in Mar 2025

10/10 Excellent

juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

4/10 Poor

TAM

Travelled with family and small children
Liked: Staff & service, amenities
The food options were limited if you dont make reso at the restaurants which are hard to make, one night we had a case of food poisoning
Stayed 7 nights in Mar 2025

8/10 Good

Paul

Travelled with family and small children
Liked: Staff & service
The Drain in our tub shower was backing up and didn't drain properly
Stayed 4 nights in Mar 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent secluded resort and beach
Stayed 5 nights in Mar 2025

10/10 Excellent

Alexandra Madison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great bang for your buck. Beach and pools were lovely, but you need to be up early to get a spot. Food was good, lots of walking around the resort, not suitable for anyone with mobility issues! Overall we would stay again!
Stayed 7 nights in Mar 2025

10/10 Excellent

Ryan

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely perfect for our group of 13 (5 of which being kids of an age range of 3-11).
Stayed 7 nights in Mar 2025

8/10 Good

LISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely well maintained and clean. The property size was ideal and the grounds were beautiful. The staff was friendly and responsive. The food was inconsistent. We found the breakfasts at the buffet very good. The international restaurant and Mexican restaurant had excellent food quality. The Asian restaurant was good. We did not find the food at the Italian restaurant to be of the same overall quality. The buffet at dinner was lacking variety and we preferred many of the items served at lunch over what was there for dinner.
Stayed 7 nights in Mar 2025

8/10 Good

Kristopher James

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach area and food. Lots of stairs tho
Stayed 7 nights in Mar 2025

6/10 Okay

Chi

Stayed 7 nights in Mar 2025