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Grand Park Royal Puerto Vallarta - All Inclusive

4.0 star property

Photo gallery for Grand Park Royal Puerto Vallarta - All Inclusive

Body treatments, hot stone massages, deep-tissue massages
Property video
Indoor pool, 2 outdoor pools, pool umbrellas, pool loungers
Premier Ocean Front Double Room | View from room
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$493
includes taxes & fees
7 June - 8 June

Explore the area

View map
Carretera Barra de Navidad KM 8.5, Zona, Hotelera Sur. Puerto Vallarta-South, Puerto Vallarta, JAL, 48390
  • Place, Playa Esmerelda
    ‪7 min walk‬
  • Place, Garza Blanca Beach
    ‪14 min walk‬
  • Place, Playa Gemelas
    ‪1 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room -6 guests- with Sea View

Premium bedding, minibar, in-room safe, individually decorated

Family Room -6 guests- with Sea View

  • Sea view
  • 60 sq m
  • Sleeps 6

View all photos for Double Room Deluxe

Premium bedding, minibar, in-room safe, individually decorated

Double Room Deluxe

  • 40 sq m
  • Sleeps 4

View all photos for Room Premium with Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Room Premium with Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 2

View all photos for Suite Luxury with Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Suite Luxury with Ocean View

  • Ocean view
  • 80 sq m
  • Sleeps 4

View all photos for Family Suite Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Family Suite Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room

8.8 out of 10
Excellent
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

8.0 out of 10
Very good
(15 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Family Suite

Premium bedding, minibar, in-room safe, individually decorated

Family Suite

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Single Sofa Beds

View all photos for Deluxe Ocean Front

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Ocean Front

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Ocean Front King Room

Premium bedding, minibar, in-room safe, individually decorated

Premier Ocean Front King Room

9.6 out of 10
Exceptional
(12 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Ocean Front Double Room

Premium bedding, minibar, in-room safe, individually decorated

Premier Ocean Front Double Room

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe King

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room Deluxe with Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Quadruple Room Deluxe with Ocean View

  • Ocean view
  • 40 sq m
  • Sleeps 4

View all photos for Suite Junior with Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Suite Junior with Ocean View

  • Ocean view
  • 60 sq m
  • Sleeps 6

View all photos for Family Suite -6 guests- Standard with Ocean View

Premium bedding, minibar, in-room safe, individually decorated

Family Suite -6 guests- Standard with Ocean View

  • Ocean view
  • 60 sq m
  • Sleeps 6

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About the area

Puerto Vallarta

An all-inclusive stay in Puerto Vallarta awaits you at Grand Park Royal Puerto Vallarta - All Inclusive. Within a 5-minute stroll you'll find Bay of Banderas and Garza Blanca Beach within a 15-minute walk. Highlights at this beachfront resort include 4 restaurants, 2 outdoor swimming pools and a private beach. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps. The buffet restaurant, Veranda, serves international cuisine and is open for breakfast, lunch and dinner. Cheers is the resort's own sports bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site indoor swimming pool and free kids' club. 3175 square feet (295 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a children's swimming pool. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class South Zone resort include Vallarta Zoo and Malecon.
View more Resorts in Puerto VallartaOpens in a new window

What's nearby

  • Playa Esmerelda - 7 min walk - 0.6 km
  • Garza Blanca Beach - 14 min walk - 1.2 km
  • Playa Gemelas - 1 min drive - 0.0 km
  • Playa Palmares - 2 min drive - 2.7 km
  • Malecon - 13 min drive - 11.5 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 42 min drive

Restaurants

  • ‪Dao - ‬19 min walk
  • ‪Amixtli - ‬20 min walk
  • ‪La Fuente - ‬4 min drive
  • ‪BocaDos stk - ‬16 min walk
  • ‪The Rooftop at Hotel Mousai - ‬19 min walk

About this property

Grand Park Royal Puerto Vallarta - All Inclusive

Grand Park Royal Puerto Vallarta - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Grand Park Royal Puerto Vallarta - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club and a children's pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a swim-up bar. WiFi is free in public spaces. This all-inclusive resort also offers a fitness centre, a garden and a terrace. Free self parking is available.

This 4-star Puerto Vallarta resort is smoke free.

  • 177 guestrooms or units
  • 12 levels
  • 2 buildings
  • 4 dining venues
  • 5 bars or lounges
  • 3175 sq ft of conference space
  • 295 sq. m of conference space
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Grand Park Royal Puerto Vallarta - All Inclusive offers 177 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Puerto Vallarta resort provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

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The price is NZ$452
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Andiamo
  • Cheers
  • El Pescador
  • Frida
  • Veranda

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Gym
  • Indoor pool
  • Karaoke
  • Shopping
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,175 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a private beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Park Royal Puerto Vallarta - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Laundry fee: MXN 1000 per day
  • Spa fee: MXN 2000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses wind energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive

Grand Park Royal Luxury Puerto Vallarta

Park Royal Puerto Vallarta

Grand Park Royal Luxury Resort Puerto Vallarta

Hotel Grand Park Royal Luxury Resort Puerto Vallarta

Grand Park Royal Luxury Resort Puerto Vallarta Puerto Vallarta

Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive

Grand Park Royal Luxury

Park Royal Puerto Vallarta

Grand Park Royal Puerto Vallarta - All Inclusive Hotel

Grand Park Royal Luxury Resort Puerto Vallarta All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Park Royal Puerto Vallarta - All Inclusive?

Grand Park Royal Puerto Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Park Royal Puerto Vallarta - All Inclusive?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Grand Park Royal Puerto Vallarta - All Inclusive on 7 Jun 2026 start from NZ$493, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, Grand Park Royal Puerto Vallarta - All Inclusive has a free self car park.

Are there any beaches close to Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, Grand Park Royal Puerto Vallarta - All Inclusive is on Playa Gemelas. Fun beach activities include volleyball.

Is there a spa on site at Grand Park Royal Puerto Vallarta - All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as Thai massages.

Does Grand Park Royal Puerto Vallarta - All Inclusive have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Park Royal Puerto Vallarta - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Park Royal Puerto Vallarta - All Inclusive?

Grand Park Royal Puerto Vallarta - All Inclusive features a private beach, 2 outdoor pools and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Grand Park Royal Puerto Vallarta - All Inclusive a romantic place to stay?

Ocean-view dining and a private beach, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Park Royal Puerto Vallarta - All Inclusive.

Is Grand Park Royal Puerto Vallarta - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Grand Park Royal Puerto Vallarta - All Inclusive is a hit with families.

Is there a free airport shuttle available at Grand Park Royal Puerto Vallarta - All Inclusive?

No, Grand Park Royal Puerto Vallarta - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Park Royal Puerto Vallarta - All Inclusive?

Yep, you can grab a meal at Grand Park Royal Puerto Vallarta - All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Grand Park Royal Puerto Vallarta - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Park Royal Puerto Vallarta - All Inclusive?

No, pets and service animals are not allowed.

Grand Park Royal Puerto Vallarta - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 388 out of 1002 reviews
Rating 8 - Good. 243 out of 1002 reviews
Rating 6 - Okay. 183 out of 1002 reviews
Rating 4 - Poor. 96 out of 1002 reviews
Rating 2 - Terrible. 92 out of 1002 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2026

8/10 Good

Richelle Lee

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is the star of the stay at this resort - Brianda, Chew, Adrian, Jamie, Vanessa, Alfonso - outstanding! Equinox bar and pool - well worth the extra, if not for this area and the staff I don't know if we would return. Definitely need at least one other food option for evening meals - fine if your only staying a week, anything over that we were looking for other options!
Stayed 12 nights in Jan 2026

2/10 Terrible

Megan

Travelled with family and small children
Liked: Cleanliness, amenities
broke My foot slipping on their floor. They offered no assistance with a wheel chair or extending my stay to help me heal a bit before going home.
Stayed 7 nights in Jan 2026

6/10 Okay

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
The room didn't work because on the 3rd and 4th floors no Wfi. I reported a leak in my bathroom Thur still leaking when I check out. When i check in i was not giving any itinerary so i couldn't organize myself, and the bracelet i was given i was told went anywhere untill i tried to go to the roof. I never had a massage.
Stayed 5 nights in Feb 2026

4/10 Poor

Crystal

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They never changed the bed sheets , ac didnt work. The resort doesnt get sun till late afternoon. They didnt give enough towels .
Stayed 14 nights in Jan 2026

8/10 Good

Rosa Del Carmen

Stayed 3 nights in Feb 2026

10/10 Excellent

Amandeep

Liked: Cleanliness, amenities, property conditions & facilities
That was my best experience i love everything here the room service and the stafff was so polite everything was just perfect i will give 10/10 for this hotel . Just love it .
Stayed 3 nights in Feb 2026

10/10 Excellent

Lia Mae Jackie, Lethbridge

Staff was amazing!
Stayed 7 nights in Jan 2026

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
The room was nice and always clean. Good mattress’s and pillows. Staff bent over backwards to please us. Curtious, happy and VERY FRIENDLY. There are negatives. Very small property. No where to walk. Only around the pools. Sun doesn’t get to the only side you sit at until one or two in the afternoon. By that time it’s really hot. So that was bad. Not enough restaurant choices fir food better than the buffet. We ate in the Italian restaurant lots of times. It was the best good. A good place for families. Not sun lovers.
Stayed 14 nights in Jan 2026

10/10 Excellent

Bohdan, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was truly the best vacation we have ever had. Everything exceeded our expectations. The food was absolutely unreal — a huge variety, outstanding quality, and every meal felt special. A big thank you to the head chef and to everyone working in the restaurants and bars — your work made this experience unforgettable. The location is simply perfect. One of the most beautiful bays in Puerto Vallarta, with stunning views and a very peaceful atmosphere. The rooms were incredible — spacious, modern, extremely comfortable, and spotless. Everything was designed for relaxation and comfort. This place has it all: amazing food, exceptional service, breathtaking views, and unforgettable vibes. We will absolutely come back here again without a doubt. Highly recommended.
Stayed 7 nights in Jan 2026

10/10 Excellent

Zachary

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms were clean, staff was wonderful and friendly, views were AMAZING! Lots of whale watching from our balcony. Drinks were great! Bartender Adrian at the pool bar was a drink artist. Food was ok. Not much seasoning used, so it was pretty bland. Italian resturant was the best place for dinner, but we did end up having some wonderful food at a restaurant in the city center.
Stayed 6 nights in Jan 2026

6/10 Okay

Carmen

Liked: Property conditions & facilities
Staff
Stayed 3 nights in Jan 2026

10/10 Excellent

Richelle

Stayed 7 nights in Jan 2026

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff
Stayed 7 nights in Jan 2026

10/10 Excellent

KEN

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 14 nights in Jan 2026

8/10 Good

Ti

Stayed 5 nights in Jan 2026

8/10 Good

Terrie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Staff was extraordinary! Especially Smith the entertainment person and Donovan the bartender(the best drink mixer ever!)The hotel is very clean the restaurant/buffet servers good as well! We stayed 8 days and it was very enjoyable
Stayed 8 nights in Jan 2026

6/10 Okay

Janet, Helena

Information regarding things was hard to get. Like meals etc. like what was going on.
Stayed 4 nights in Jan 2026

8/10 Good

Leonardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff were polite and the room kept clean. The food at the buffet was good but the restaurants not as good. The resort could be an excellent one if they use cones to restrict deep coat swimming and at night to use lights for the beach for night swimming (weather permitting) and beach shows.
Stayed 4 nights in Jan 2026

8/10 Good

Heather

Liked: Cleanliness, staff & service
Clean hotel- great ocean views - adults only terrace & pool so relaxing.
Stayed 1 night in Jan 2026

10/10 Excellent

Felipe

Stayed 3 nights in Jan 2026

10/10 Excellent

John G, Somerset

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and the staff courteous.
Stayed 14 nights in Dec 2025

2/10 Terrible

Yevey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This resort was horrible… Food was terrible and all staff were neglecting all the requests. Our room didn’t comeout hot water until checked out. I heard another room was same problem too. They didn’t fix and didn’t changed room. Beers tasted bad… anayway never go
Stayed 4 nights in Jan 2026

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort is 4-5 star. Very good food and service. I'm rating 3 stars because on out last day, while checking out, one elevator broke down with an overcrowded hotel. I had to carry my suitcase up 2 flights of stairs to the lobby. Checking out was chaotic with the check in/check out desks mixed up with people being rude and cutting in front and most of the staff not speaking english or seeming to care abouy the lack of elevator service and us having to carry our suitcases up the stairs. Also the resort staff attempted multiple times to persuade us to sign up for a tour/presentation which we declined more than once. Also we had to ask daily for more hand towel, face towels and soap to be topped up. Otherwise the stay was pleasant.
Stayed 6 nights in Jan 2026

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Balcolny overlooking ocean. Meal and drink was great.
Stayed 6 nights in Dec 2025