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Hotel Portonovo Plaza Malecón

3.0 star property

Photo gallery for Hotel Portonovo Plaza Malecón

32-inch LCD TV with cable channels, TV
Standard Doble
Interior entrance
Free daily continental breakfast
Terrace/patio

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Room service
  • Housekeeping
The current price is NZ$146
includes taxes & fees
26 May - 27 May

Explore the area

View map
Av. Mexico # 1125, Colonia 5 de Diciembre, Puerto Vallarta, JAL, 48350
  • Place, Teatro Vallarta
    ‪1 min walk‬
  • Place, Camarones Beach
    ‪2 min walk‬
  • Place, Malecon
    ‪7 min walk‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪13 min drive‬

Room options

View all photos for Basic Room

Basic Room

Basic Room

8.6 out of 10
Excellent
(42 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard

Standard

Standard

7.4 out of 10
Good
(34 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Doble

Standard Doble

Standard Doble

8.0 out of 10
Very good
(32 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Puerto Vallarta

Hotel Portonovo Plaza Malecón puts you in the heart of Puerto Vallarta, steps from Bay of Banderas and within a 10-minute stroll of Malecon. Highlights at this hotel include free continental breakfast and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Other amenities include a 24-hour front desk, multilingual staff and luggage storage. Each morning free breakfast is served. .Attractions within a 10-minute drive of this 3-property class Downtown Puerto Vallarta hotel include Cruise Ship Terminal and Playa de los Muertos.

What's nearby

  • Teatro Vallarta - 1 min walk - 0.0 km
  • Camarones Beach - 2 min walk - 0.2 km
  • Malecon - 7 min walk - 0.6 km
  • Uno - 9 min walk - 0.8 km
  • Playa Las Glorias - 10 min walk - 0.9 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 22 min drive

Restaurants

  • ‪Café La Ventana - ‬2 min walk
  • ‪Rico Mac Taco - ‬1 min walk
  • ‪Pozole Doña Clemen - ‬1 min walk
  • ‪Mangos Beach Club - ‬1 min walk
  • ‪The Tasting Room - ‬2 min walk

About this property

Hotel Portonovo Plaza Malecón

A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is available daily. Event space at this hotel measures 205 square feet (19 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Hotel Portonovo Plaza Malecón.

This 3-star Puerto Vallarta hotel is smoke free.

  • 1 building
  • 45 guestrooms or units
  • 4 levels
  • 205 sq ft of conference space
  • 19 sq. m of conference space
  • Built in 2009
  • Continental breakfast (free)
  • Business centre (24 hours)
  • Conference space
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Lift
  • No smoking on site
Hotel Portonovo Plaza Malecón offers 45 accommodations with a safe and a hairdryer. 32-inch LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

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Loft Hotel Malecon Vallarta
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  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.4 out of 5, Excellent, 1,003 reviews
The price is NZ$139
includes taxes & fees
13 June - 14 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • TV in common areas

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 205 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Wednesday, Thursday, Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Portonovo Plaza Malecón

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 9 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Children aged 9 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Portonovo
Hotel Portonovo Plaza
Hotel Portonovo Plaza Puerto Vallarta
Portonovo
Portonovo Hotel
Portonovo Plaza
Portonovo Plaza Puerto Vallarta
Hotel Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón Puerto Vallarta
Portonovo Plaza Malecón
Portonovo Plaza Malecon
Hotel Portonovo Plaza Malecón Hotel
Hotel Portonovo Plaza Malecón Puerto Vallarta
Hotel Portonovo Plaza Malecón Hotel Puerto Vallarta

Frequently asked questions

What is the cancellation policy at Hotel Portonovo Plaza Malecón?

Hotel Portonovo Plaza Malecón offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Portonovo Plaza Malecón?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hotel Portonovo Plaza Malecón on 26 May 2026 start from NZ$146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Portonovo Plaza Malecón?

Yep, Hotel Portonovo Plaza Malecón is a short 1-minute walk from Camarones Beach.

Does Hotel Portonovo Plaza Malecón serve breakfast?

Yeah, visitors love the free continental brekkie here! Served daily between 8:00 AM and 11:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hotel Portonovo Plaza Malecón?

No, Hotel Portonovo Plaza Malecón does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Portonovo Plaza Malecón?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Portonovo Plaza Malecón?

No, pets and service animals are not allowed.

Hotel Portonovo Plaza Malecón Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 425 out of 1002 reviews
Rating 8 - Good. 292 out of 1002 reviews
Rating 6 - Okay. 149 out of 1002 reviews
Rating 4 - Poor. 70 out of 1002 reviews
Rating 2 - Terrible. 66 out of 1002 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Scott

Liked: Staff & service
Disliked: Amenities
1. The room was in terrible shape. We had awful water pressure in the shower with almost no hot water. The shower leaked badly...all over the bathroom floor. 2. The room safe was broken so we were unable to secure our valuables in the room. 3. The selection of food in the breakfast buffet should have been better. You should add scrambled eggs, toast, home fries, sausage or bacon, a selection of pastries, fresh fruit, and a selection of cereal. The selection of food in the buffet was geared more toward Mexican guests and not toward American or Canadian guests. 4. The air conditioning unit should have adjustable vents so it wouldn't be blowing cold air on guests when they are in bed trying to sleep. 5. The ceiling fan did not work. We would have turned off the AC and used the fan overnight if it had. 6. The only good things we can say about the room is that the bed was comfortable and we liked the location. Unfortunately, because of all the negative things listed above, we will not be returning to the Hotel Portonovo.
Stayed 1 night in Feb 2026

8/10 Good

Juan maldonado

Stayed 5 nights in Feb 2026

10/10 Excellent

Ismael

Liked: Cleanliness, property conditions & facilities
Buen servicio todo muy bien 😁😁
Stayed 5 nights in Feb 2026

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities
We had a renovated room, the check in was easy, staff were friendly and the room and hotel were super clean. The continental breakfast was also very good We will definitely stay again.
Stayed 1 night in Feb 2026

4/10 Poor

Mary Edith, Stony Plain

Liked: Cleanliness
Disliked: Amenities
The pool and the rooftop mezzanine were closed. Black mold in the shower, I had a room with no outside windows and no closet. The elevator didn't work the majority of the time, not ideal for travelers in their 70s.
Stayed 14 nights in Jan 2026

10/10 Excellent

Marina

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and good stuff
Stayed 3 nights in Feb 2026

8/10 Good

IRVING

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was clean and quite. The beds were comfortable and the location was good. The staff were friendly and helpful. We were very satisfied with our one night visit.
Stayed 1 night in Feb 2026

8/10 Good

Shelly

Liked: Cleanliness, property conditions & facilities
Room was beautifully designed and updated. The breakfast was great every morning. Great location in old town…walkable & steps to the beachfront.
Stayed 3 nights in Feb 2026

6/10 Okay

James

Liked: Staff & service
Our room 103 was in poor shape and did not have enough towels, and no face cloths. Shower floor was in poor conition and nshower head not in a good position. There should be a drop off and pickup spot at the front and back of the hotel. Parking would be a bonus.
Stayed 2 nights in Feb 2026

10/10 Excellent

Ismael

Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien todo el personal muy amables claro que regresare 😊😊
Stayed 4 nights in Feb 2026

6/10 Okay

Marion

Liked: Cleanliness, property conditions & facilities
I was on 3rd floor. Totally renovated, nicely done. No balconey rail so was not allowed on balconey. No hot water in my room the entire 4 days i stayed! I had to shower in a first floor room! Breakfast is very good. Once renos r done, i believe it will be very nice. But get the hot water up to third floor!!!
Stayed 4 nights in Feb 2026

6/10 Okay

Marco

Liked: Cleanliness, property conditions & facilities
Room was clean, staff was good. However for us the room was way too small. We felt like we were in a closet. Continental breakfast was just ok. Would I book this again, probably not for the price we could have had a larger room. By the way once we confirmed booking we were advised that the pool was not available. Not good for after the fact.
Stayed 1 night in Feb 2026

6/10 Okay

Susanne

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was tiny, everything looked pretty shabby, not like the pictures online. Staff were ok but didn't seem to care that we arrived, price was ok but I've received way more welcoming service and better room amenities, with a breakfast elsewhere.
Stayed 1 night in Feb 2026

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities
Great service.
Stayed 2 nights in Feb 2026

4/10 Poor

Kyle

Stayed 1 night in Jan 2026

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities
Great service nice room. Small rooms.
Stayed 1 night in Feb 2026

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the beds were comfortable. The only concern I had is there was only one sheet on each bed and it was a little chilly.
Stayed 1 night in Jan 2026

6/10 Okay

Richard

Liked: Cleanliness
Our first few days we were in a very small room. Asked for an upgrade, and was given a much better room at no extra cost. Everyone at the Hotel was very polite and friendly. Thank you Portonovo
Stayed 5 nights in Jan 2026

2/10 Terrible

Marie

Liked: Cleanliness, staff & service
Disliked: Amenities
Like where do I begin??? First of all when I booked this place I was not told there would be Reno's going on from 9 am until 10:30 PM daily with jack hammers and drilling banging etc. Secondly one of the reasons why I booked this Hotel was because it had a pool. I have a total of 4 knee replacements 3 on left knee and 1 on right knee. I needed the pool to keep my knees exercised. The 3rd and 4 th floor was completely closed off. The first room I was in was so dark and like a dungeon and the card key would not work half the time and had to keep going down to the desk and having it re activated between 2 -4 times a day. They kept accusing me that it was my Cell phone. I did not even have my Cell phone with me on this trip. Plus there was a lot of mold in the shower and on the ceilings and walls. I had to go buy bleach to kill some of the mold. After a week of dealing with it. I demanded I be moved to a different room. So the second room was better but still mold on the ceilings and in the shower. Plus the Patio Door which I was on the first Floor did not have a lock on it and would not close properly. I was very nervous that someone could jump up onto my patio and get into my room. I was told by the Receptionist that the Hotel had sent out Letter to all the booking Companies stating that there would be Reno's going on so I feel Hotels.com did not inform me on this matter otherwise I could have booked elsewhere. Very disappointed and totally wrecked my whole 4 wk. holiday.
Stayed 21 nights in Jan 2026

8/10 Good

Terry

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel was somewhat run down but they are working very hard to improve it! The staff were all wonderful they did everything in their power to make sure that we were comfortable! We were very disappointed that the pool was closed, as that was on3 of the main reasons for booking there. The location made up for it, it was exactly the location we needed to suit us! Mucho gracias!
Stayed 14 nights in Jan 2026

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness
Friendly helpful staff, clean room and great location
Stayed 1 night in Jan 2026

8/10 Good

Natividad

Stayed 27 nights in Jan 2026

4/10 Poor

Odessa

Stayed 4 nights in Jan 2026

4/10 Poor

Danielle Odessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities
When I first checked in, they put me in a room that was absolutely awful and told the pool was out of order. I called in to request a hotel change and was told that wasnt an option but was given an upgrade. The new room was nice but had just had renovations completed. I had to put batteries in the safe and the remotes. The floor was still under construction and there was noise all day and well into the night. Also, the elevator only worked half the time and there were no handrails to walk down 3 flights of stairs. The breakfast is decent but the breakfast room is under construction so enjoy trying to find a spot in their 6 tables off the lobby and sitting in folding chairs. This could all be forgiven except for the absolute lack of any decent customer service. The front desk staff is actively unpleasant, none of the porters speak even one word of english nor know how to smile, yet stand there looking for a tip and the vibe at this place is not one of welcome. I spilled a bright colored drink and used a towel to clean it and they charged me for a towel, Which was understandable until they charged me 400 Pesos for a crappy white towel and held my room key hostage until I paid. After spending the week at a similarily priced hotel 2 blocks away I know that this isn’t the standard. I will NEVER consider this hotel again and will actively not recommend. Not sure how they got such a good rating to start with because they sure didnt earn it from me.
Original room full of black mold
Original room view
Original room towel over TV to prevent damage from AC
New room
Stayed 1 night in Jan 2026

6/10 Okay

Mario

Stayed 4 nights in Nov 2025