See all properties
Save

Paradise Village Beach Resort and Spa

4.0 star property

Photo gallery for Paradise Village Beach Resort and Spa

Waterslide
Lobby
3 outdoor pools, pool loungers
Front of property – evening/night
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is NZ$357
includes taxes & fees
14 May - 15 May

Explore the area

View map
Paseo De Los Cocoteros 001, Nuevo Nayarit, NAY, 63731
  • Place, Playa Vidanta Nuevo Vallarta
    ‪1 min drive‬
  • Place, Marina Nuevo Vallarta
    ‪1 min drive‬
  • Place, Vallarta Adventures
    ‪2 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Suite, 1 Bedroom

Standard Suite, 1 Bedroom | Garden view

Standard Suite, 1 Bedroom

7.0 out of 10
Good
(42 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Studio Suite

Standard Studio Suite

Standard Studio Suite

7.4 out of 10
Good
(79 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Superior Studio Suite

Superior Studio Suite

Superior Studio Suite

8.0 out of 10
Very good
(29 reviews)
  • Resort view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

8.0 out of 10
Very good
(15 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

8.6 out of 10
Excellent
(8 reviews)
  • 117 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Bedrooms

Standard Suite, 2 Bedrooms | Private kitchen

Standard Suite, 2 Bedrooms

9.4 out of 10
Exceptional
(36 reviews)
  • 118 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Superior Studio Suite Coba

Superior Studio Suite Coba

Superior Studio Suite Coba

9.4 out of 10
Exceptional
(3 reviews)
  • Resort view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for 2 Bedroom Superior Suite Coba

2 Bedroom Superior Suite Coba | Living area

2 Bedroom Superior Suite Coba

10.0 out of 10
Exceptional
(2 reviews)
  • 118 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Room Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior

  • 59 sq m
  • Sleeps 4

View all photos for 1-Bedroom Apartment Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

1-Bedroom Apartment Superior

  • 72 sq m
  • Sleeps 4

View all photos for 2-Bedroom Apartment Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

2-Bedroom Apartment Superior

  • 118 sq m
  • Sleeps 6

View all photos for Room Standard

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Standard

8.4 out of 10
Very good
(6 reviews)
  • 59 sq m
  • Sleeps 4

View all photos for 1-Bedroom Apartment

In-room safe, blackout curtains, iron/ironing board, free WiFi

1-Bedroom Apartment

9.0 out of 10
Wonderful
(4 reviews)
  • 72 sq m
  • Sleeps 4

View all photos for 2-Bedroom Apartment

In-room safe, blackout curtains, iron/ironing board, free WiFi

2-Bedroom Apartment

7.2 out of 10
Good
(5 reviews)
  • 118 sq m
  • Sleeps 6

About the area

Nuevo Nayarit

You'll be connected to a shopping centre at Paradise Village Beach Resort and Spa, and within a 30-minute stroll of Paradise Plaza Shopping Center and Vallarta Adventures. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Palenque Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, Faro de Tulum Restaurant, is open for breakfast, lunch and dinner. With 2 beach bars and 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and marina. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning buffet breakfast is served between 7:00 AM and noon. There's also the convenience of free self parking. .With a stay at this 4-property class Nuevo Nayarit resort, you'll be 2.5 km (1.5 mi) from El Tigre Golf Club and 3 km (1.8 mi) from Nuevo Vallarta Beach.
View more Resorts in Nuevo NayaritOpens in a new window

What's nearby

  • Playa Vidanta Nuevo Vallarta - 1 min drive - 0.2 km
  • Marina Nuevo Vallarta - 1 min drive - 0.4 km
  • Vallarta Adventures - 2 min drive - 0.8 km
  • SkyDream Parks Gondola - 3 min drive - 1.2 km
  • Paradise Plaza Shopping Center - 4 min drive - 0.4 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 25 min drive

Restaurants

  • ‪Starbucks - ‬4 min walk
  • ‪Copán Sunset Sky Bar - ‬5 min drive
  • ‪Eddie's Place Nopal Beach - ‬4 min drive
  • ‪Tulum Restaurant - ‬5 min drive
  • ‪JUDE Bistro & Bar - ‬6 min walk

About this property

Paradise Village Beach Resort and Spa

Some rates at Paradise Village Beach Resort and Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Paradise Village Beach Resort and Spa, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. Public spaces have free WiFi. This beach resort also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

This 4-star Nuevo Nayarit resort is smoke free.

  • 300 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Coffee shop
Paradise Village Beach Resort and Spa offers 300 air-conditioned accommodations with a safe and coffee/tea makers. Accommodation at this 4-star resort has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Nuevo Nayarit resort provides complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Palenque Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

4 outdoor pools, pool umbrellas, pool loungers
Hotel Riu Flamingos - All Inclusive
Nuevo Nayarit
  • Pool
  • Breakfast included
  • All-inclusive
  • Kids’ pool
4.1 out of 5, Very good, 1,591 reviews
Hotel Riu Flamingos - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 429 for adults and MXN 215 for children
  • 2 bars/lounges
  • 2 beach bars
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Faro de Tulum Restaurant
  • Kabah Sushi Bar
  • Mayapan Restaurant
  • Snack Bar Kaybal - Pizzas
  • Snack Bar Kikil - Sushi

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fishing
  • Full-service spa
  • Golf course
  • Golf driving range
  • Gym
  • Hot tub
  • Motor boating
  • Outdoor tennis court
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • No lift

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Early check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 16 August 2026 to 12 September 2026 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Selected guestrooms
During renovations, the resort will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 429 for adults and from MXN 215 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Paradise Beach Village

Paradise Beach Village Resort

Paradise Village

Paradise Village Beach

Paradise Village Beach Nuevo Vallarta

Paradise Village Beach Resort

Paradise Village Beach Resort Nuevo Vallarta

Paradise Village Resort

Village Beach Resort

Village Paradise

Paradise Village Beach Hotel

Paradise Village Hotel Nuevo Vallarta

Paradise Village Nuevo Vallarta

Paradise Village Puerto Vallarta

Paradise Village Beach Resort Spa

Paradise Village Beach And Spa

Paradise Village Beach Resort and Spa Resort

Paradise Village Beach Resort and Spa Nuevo Vallarta

Paradise Village Beach Resort and Spa Resort Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Paradise Village Beach Resort and Spa?

Paradise Village Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradise Village Beach Resort and Spa?

As of 13 May 2026, prices found for a 1-night stay for 2 adults at Paradise Village Beach Resort and Spa on 14 May 2026 start from NZ$357, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradise Village Beach Resort and Spa?

Yep, Paradise Village Beach Resort and Spa has a free self car park.

Are there any beaches close to Paradise Village Beach Resort and Spa?

The closest beach to Paradise Village Beach Resort and Spa is Nuevo Vallarta Beach (0.2 km).

Is there a spa on site at Paradise Village Beach Resort and Spa?

Yep, Palenque Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Paradise Village Beach Resort and Spa have a pool?

Yep, and guests love it! Paradise Village Beach Resort and Spa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The property will be renovating one of the swimming pools from August 16 2026 until September 12 2026 (completion date subject to change).

Does Paradise Village Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradise Village Beach Resort and Spa?

Paradise Village Beach Resort and Spa features 2 beach bars, 3 outdoor pools and a full-service spa.

Is Paradise Village Beach Resort and Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Paradise Village Beach Resort and Spa is a hit with families.

Does Paradise Village Beach Resort and Spa serve breakfast?

Yeah, buffet brekkie is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Paradise Village Beach Resort and Spa?

No, Paradise Village Beach Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Paradise Village Beach Resort and Spa?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Paradise Village Beach Resort and Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Paradise Village Beach Resort and Spa?

No, pets are not allowed.

Is there a golf course on site at Paradise Village Beach Resort and Spa?

There is a golf course next to Paradise Village Beach Resort and Spa.

Paradise Village Beach Resort and Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 489 out of 1002 reviews
Rating 8 - Good. 245 out of 1002 reviews
Rating 6 - Okay. 136 out of 1002 reviews
Rating 4 - Poor. 73 out of 1002 reviews
Rating 2 - Terrible. 59 out of 1002 reviews

9.0/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Gerry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean but one of the older ones that had not been renovated. Bathroom very small. Sofa very uncomfortable
Stayed 7 nights in Jan 2026

8/10 Good

Gina

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
No, the Sofa bed was old disgusting filthy dirty! The sheets in the bed had pee stains and were gross!! Room service came and gave us two mattress pads and clean sheets and a clean blanket. The sofa bed it self should be thrown in the garbage mattress is also extremely gross!!!!!! The rest of the resort was top notch very happy!!!!
Stayed 4 nights in Jan 2026

8/10 Good

Delores

Travelled with family
Liked: Amenities, property conditions & facilities
First room was unacceptable but we were move to a nice room 2 days later. Staff were very pleasant.
Stayed 7 nights in Feb 2026

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Our stay was fantastic and went by way too quickly. The staff were beyond amazing. The best thing about paradise village is the beach. So close to the rooms! Food was great and reasonable. Had an issue with room service our first night but overall it was a great trip.
Stayed 5 nights in Jan 2026

6/10 Okay

Holly, Saanichton

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Staff were rude when not given a tip. Room was mediocre, horrible toilet paper, soap and shampoo. Sheets were pilled and uncomfortable. Would not return!
Stayed 14 nights in Jan 2026

10/10 Excellent

Kayden

Stayed 7 nights in Dec 2025

10/10 Excellent

Charles, South Pasadena

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel, great service, top location
Stayed 3 nights in Jan 2026

10/10 Excellent

Pauline Victoria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and all the staff helpful.
Stayed 14 nights in Jan 2026

10/10 Excellent

Mia

Stayed 5 nights in Jan 2026

10/10 Excellent

Sonja, Phoenix

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
If you have a room looking out at the water it’s one of the nicest hotels ever! And I’ve been all over the world. Full kitchen is so helpful
Stayed 1 night in Jan 2026

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good.
Stayed 14 nights in Jan 2026

2/10 Terrible

Carmen

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was run down, dirty, had gnats, door didn’t close, it smelled like sewer and very neglected. I’ve stayed at this property for 10 years always through an owner (timeshare). This time booked directly and couldn’t be more disappointed. No way would I ever consider becoming an owner. So disappointing to see how you treat guests. The housekeeping even was unacceptable. We had to ask for towels, room to be serviced and various items that should be standard (like hand towels). This is a fail on this property bc they are so much better than this. But apparently not to non-owners.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jacqueline, Edmonton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There is nothing negative to say about this resort. Super clean. Friendly staff. Beautiful beach. Comfy beds. Great food.
Stayed 14 nights in Jan 2026

6/10 Okay

Leesa

Travelled with group
Liked: Cleanliness
Disliked: Amenities
Basic nice rooms with nice kitchen area. Staff was friendly and nice. Problem with getting keys when checking in as system was down for a few hours. Nice beach
Stayed 4 nights in Jan 2026

8/10 Good

Laura Jean

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Cleaning ladies were very kind and brought us bigger coffee cups, much appreciated. Front staff could offer more options to upgrade. Pools were beautiful and great activity coordinators. Showers had black mold due to maintenance older building… apparently being the done next year. Love the free night time shows. Great overall experience!!!
Stayed 14 nights in Jan 2026

10/10 Excellent

Barbara, Blind Bay

Stayed 7 nights in Jan 2026

4/10 Poor

Ioana Cristina

Disliked: Cleanliness
Room was very bad Staff is ok Check out process terrible and time consuming
Stayed 2 nights in Jan 2026

8/10 Good

WALTER Calvin, hamilton

Liked: Cleanliness, amenities, property conditions & facilities
Very beautiful and clean place. The food is way overpriced for what they offer you
Stayed 6 nights in Jan 2026

6/10 Okay

Pushkar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is not friendly to expedia bookings. They put us in a far off building with a broken elevator and far from all the restaurants and pools. Every time we got out, we had a 10m walk to anything. We didn't mind it cos we like to get our steps in. We did a tour of the resort and got a chance to view some of the rooms in the newer buildings. I realized we got a really raw deal on that as well. The room we got also had a really loud AC and our 4y old kept waking up whenever it started through out the night. I checked with Expedia to help change it, I also checked with the reception for a change nothing worked. The food options are average. I've been to similar resorts in other locations in Mexico like Cancun and Cabo and options are very minimal. The food tastes good though. If you don't like salty food, then 60% of the buffet might not be for you. Pools are great. My kid had a lotta fun. Beach access and towel options are great.
Stayed 7 nights in Jan 2026

10/10 Excellent

Shirley

Stayed 8 nights in Jan 2026

4/10 Poor

Jon

Travelled with partner
Disliked: Amenities, property conditions & facilities
Had to walk over a quarter mile to a complex that appears to be an after thought on this property. The smell inside the unit was foul which made us leave the door open for several hours to send the funk outdoors. No bellhop service when we checked out. They placed a "hold" on my credit card for incidentals and damages. It's six days later and it hasn't been refunded. Won't use this crooked location again.
Stayed 1 night in Jan 2026

10/10 Excellent

Hilda

Liked: Cleanliness, amenities, property conditions & facilities
Lovely resort with good amenities. Our room was basic but clean.
Stayed 14 nights in Jan 2026

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was kept very clean and nice. The staff are almost all very kind and friendly. The ones who helped with our luggage and getting a taxi were exceptional. The food for dinner in the buffet could be better. The watermelon and apples were soggy. The meat is overcooked and hard to chew. Breakfast is very good. The wine was not good. The reserved meals were very good. We had a great time and enjoyed the food on the beach. Thank you!
Stayed 8 nights in Jan 2026

2/10 Terrible

Rena

Disliked: Cleanliness, amenities, property conditions & facilities
Support staff repeteadly charged my card after denying changing my flight. 6 charges to my card that haven't been refunded. Increments of $175, despite not changing my flight.
Stayed 6 nights in Jan 2026

4/10 Poor

Kara

Travelled with family
Liked: Cleanliness
Resort was too big for us. Kitchen in our one bedroom suite did not have some things that would have been handy for cooking for people who were travelling.
Stayed 1 night in Jan 2026