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Paradise Village Beach Resort and Spa

4.0 star property
Beach Nuevo Vallarta resort connected to a shopping centre, steps from Paradise Plaza Shopping Center

Photo gallery for Paradise Village Beach Resort and Spa

3 outdoor pools, pool loungers
5 restaurants, breakfast served
2 bars/lounges, 2 beach bars
Waterslide
Marina

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
The current price is NZ$384
includes taxes & fees
18 Nov - 19 Nov

Explore the area

View map
Paseo De Los Cocoteros 001, Nuevo Vallarta, NAY, 63731
  • Place, Vallarta Adventures
    ‪9 min walk‬
  • Place, El Tigre Golf Club
    ‪7 min drive‬
  • Place, Nuevo Vallarta Beach
    ‪7 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Suite, 1 Bedroom

Standard Suite, 1 Bedroom | Garden view

Standard Suite, 1 Bedroom

7.0 out of 10
Good
(35 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
LCD TV
Blackout curtains
Separate bedroom
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Standard Studio Suite

Standard Studio Suite

Standard Studio Suite

7.2 out of 10
Good
(66 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
LCD TV
Blackout curtains
Ceiling fan
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 59 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed

View all photos for Superior Studio Suite

Superior Studio Suite

Superior Studio Suite

7.8 out of 10
Good
(27 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
LCD TV
Blackout curtains
Ceiling fan
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 59 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Superior Suite, 1 Bedroom

7.8 out of 10
Good
(12 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
LCD TV
Blackout curtains
Separate bedroom
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

Superior Suite, 2 Bedrooms

8.6 out of 10
Excellent
(8 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
LCD TV
Blackout curtains
2 bedrooms
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 117 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 2 Bedrooms

Standard Suite, 2 Bedrooms | Private kitchen

Standard Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(32 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
LCD TV
Blackout curtains
2 bedrooms
Air-conditioning
Rollaway/extra beds (free)
Free cots/infant beds
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
  • 118 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Room Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Superior

Air-conditioning
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Hair dryer
Kitchen
  • 59 sq m
  • Sleeps 4

View all photos for 1-Bedroom Apartment Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

1-Bedroom Apartment Superior

Air-conditioning
Blackout drapes/curtains
Ceiling fan
Sofa bed
Eco-friendly toiletries
Hair dryer
  • 72 sq m
  • Sleeps 4

View all photos for 2-Bedroom Apartment Superior

In-room safe, blackout curtains, iron/ironing board, free WiFi

2-Bedroom Apartment Superior

Air-conditioning
Blackout drapes/curtains
Ceiling fan
Sofa bed
Eco-friendly toiletries
Hair dryer
  • 118 sq m
  • Sleeps 6

View all photos for Room Standard

In-room safe, blackout curtains, iron/ironing board, free WiFi

Room Standard

8.4 out of 10
Very good
(6 reviews)
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Eco-friendly toiletries
Hair dryer
Kitchen
  • 59 sq m
  • Sleeps 4

View all photos for 1-Bedroom Apartment

In-room safe, blackout curtains, iron/ironing board, free WiFi

1-Bedroom Apartment

9.0 out of 10
Wonderful
(4 reviews)
Air-conditioning
Blackout drapes/curtains
Ceiling fan
Sofa bed
Eco-friendly toiletries
Hair dryer
  • 72 sq m
  • Sleeps 4

View all photos for 2-Bedroom Apartment

In-room safe, blackout curtains, iron/ironing board, free WiFi

2-Bedroom Apartment

7.2 out of 10
Good
(5 reviews)
Air-conditioning
Washing machine
Blackout drapes/curtains
Ceiling fan
Sofa bed
Eco-friendly toiletries
  • 118 sq m
  • Sleeps 6

About the area

Nuevo Vallarta

You'll be connected to a shopping centre at Paradise Village Beach Resort and Spa, and within a 30-minute stroll of Paradise Plaza Shopping Center and Vallarta Adventures. Highlights at this beachfront resort include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Palenque Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The buffet restaurant, Faro de Tulum Restaurant, is open for breakfast, lunch and dinner. With 2 beach bars and 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and marina. Additionally, you'll find free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning buffet breakfast is served between 7:00 AM and noon. There's also the convenience of free self parking. .With a stay at this 4-property class Nuevo Vallarta resort, you'll be 2.4 km (1.5 mi) from El Tigre Golf Club and 2.8 km (1.7 mi) from Nuevo Vallarta Beach.
View more Resorts in Nuevo VallartaOpens in a new window

What's nearby

  • Paradise Plaza Shopping Center - 2 min walk - 0.2 km
  • Vallarta Adventures - 9 min walk - 0.8 km
  • Nayar Vidanta Golf - 16 min walk - 1.3 km
  • El Tigre Golf Club - 7 min drive - 2.0 km
  • Nuevo Vallarta Beach - 7 min drive - 2.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 18 min drive

Restaurants

  • ‪Kabah Sushi Bar - ‬2 min walk
  • ‪Tulum Restaurant - ‬4 min drive
  • ‪Starbucks - ‬2 min walk
  • ‪Copán Sunset Sky Bar - ‬4 min walk
  • ‪JUDE Bistro & Bar - ‬2 min walk

About this property

Paradise Village Beach Resort and Spa

Beach Nuevo Vallarta resort connected to a shopping centre, steps from Paradise Plaza Shopping Center
Some rates at Paradise Village Beach Resort and Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Paradise Village Beach Resort and Spa, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. Public spaces have free WiFi. This beach resort also offers a children's pool, outdoor tennis courts and a hot tub. Free self parking is available.

This 4-star Nuevo Vallarta resort is smoke free.

  • 300 guestrooms or units
  • 8 levels
  • 5 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
Paradise Village Beach Resort and Spa offers 300 air-conditioned accommodations with a safe and coffee/tea makers. Accommodation at this 4-star resort has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Nuevo Vallarta resort provides complimentary wireless Internet access. 32-inch LCD televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Palenque Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Similar properties

View from property
Villa del Palmar Beach Resort and Spa, Puerto Vallarta
  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
4.1 out of 5, Very good, 1,870 reviews
The price is NZ$283
includes taxes & fees
1 Dec - 2 Dec
Villa del Palmar Beach Resort and Spa, Puerto Vallarta

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 399 for adults and MXN 199 for children
  • 2 bars/lounges
  • 2 beach bars
  • 5 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Faro de Tulum Restaurant
  • Kabah Sushi Bar
  • Mayapan Restaurant
  • Snack Bar Kaybal - Pizzas
  • Snack Bar Kikil - Sushi

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fishing
  • Full-service spa
  • Golf course
  • Golf driving range
  • Gym
  • Hot tub
  • Motor boating
  • Outdoor tennis court
  • Playground
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's club (surcharge)
  • Children's pool
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 2000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 399 for adults and from MXN 199 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Paradise Beach Village
Paradise Beach Village Resort
Paradise Village
Paradise Village Beach
Paradise Village Beach Nuevo Vallarta
Paradise Village Beach Resort
Paradise Village Beach Resort Nuevo Vallarta
Paradise Village Resort
Village Beach Resort
Village Paradise
Paradise Village Beach Hotel
Paradise Village Hotel Nuevo Vallarta
Paradise Village Nuevo Vallarta
Paradise Village Puerto Vallarta
Paradise Village Beach Resort Spa
Paradise Village Beach And Spa
Paradise Village Beach Resort and Spa Resort
Paradise Village Beach Resort and Spa Nuevo Vallarta
Paradise Village Beach Resort and Spa Resort Nuevo Vallarta

Frequently asked questions

What is the cancellation policy at Paradise Village Beach Resort and Spa?

Paradise Village Beach Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paradise Village Beach Resort and Spa?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at Paradise Village Beach Resort and Spa on 18 Nov 2025 start from NZ$383.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paradise Village Beach Resort and Spa?

Yep, Paradise Village Beach Resort and Spa has a free self car park.

Are there any beaches close to Paradise Village Beach Resort and Spa?

The closest beach to Paradise Village Beach Resort and Spa is Nuevo Vallarta Beach (0.2 km).

Is there a spa on site at Paradise Village Beach Resort and Spa?

Yep, Palenque Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Paradise Village Beach Resort and Spa have a pool?

Yep, and guests love it! Paradise Village Beach Resort and Spa has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Paradise Village Beach Resort and Spa have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Paradise Village Beach Resort and Spa?

Paradise Village Beach Resort and Spa features 2 beach bars, 3 outdoor pools and a full-service spa.

Is Paradise Village Beach Resort and Spa family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Paradise Village Beach Resort and Spa is a hit with families.

Does Paradise Village Beach Resort and Spa serve breakfast?

Yeah, buffet brekkie is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Paradise Village Beach Resort and Spa?

No, Paradise Village Beach Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Paradise Village Beach Resort and Spa?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Paradise Village Beach Resort and Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Paradise Village Beach Resort and Spa?

No, pets are not allowed.

Is there a golf course on site at Paradise Village Beach Resort and Spa?

There is a golf course next to Paradise Village Beach Resort and Spa.

Reviews

Paradise Village Beach Resort and Spa Reviews

8.0

Very good

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 450 out of 1005 reviews
Rating 8 - Good. 257 out of 1005 reviews
Rating 6 - Okay. 149 out of 1005 reviews
Rating 4 - Poor. 79 out of 1005 reviews
Rating 2 - Terrible. 70 out of 1005 reviews

Reviews

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel very clean, beach is awesome !
Stayed 1 night in Jul 2025

10/10 Excellent

Anthony

Stayed 5 nights in Jul 2025

8/10 Good

Violet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the fact that the maid service would take our sheets with no explanation (leaving us with just a mattress) and then when we would call the concierge about it they would take hours to send someone up to fix it and give us sheets.
Stayed 6 nights in Jul 2025

8/10 Good

Fidel

Stayed 4 nights in Jul 2025

8/10 Good

Gideon

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is nice. The onsite activities are fun. We really enjoyed the mexican night fiesta. The food was incredible. The pools were very crowded. We disliked the fact that they would not let our children have swimming practice/lessons in the quiet pool because they were children, especially in the morning when the pool was mostly empty. I like fishing on the jetty, but they did not like me fishing on the rocks directly to the south.
Stayed 7 nights in Jun 2025

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great for family is very big and has plenty of food options we had 2 great servers Pedro and Gaspar they are awesome made us feel comfortable and there service was excellent we were there for 7 days my family was very happy ……
Stayed 7 nights in Jul 2025

10/10 Excellent

Biviana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, golf carts for transportation. Friendly staff, overal
Stayed 4 nights in Jul 2025

6/10 Okay

Yazmin

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Updated rooms were spacious and beautiful, office staff was nice, restaurant buffet food was good but staff service in the restaurants were horrible, tips weren’t worth leaving for how ignored we throughout the day, maybe 2 ladies were nice and that was all.
Stayed 4 nights in Jul 2025

8/10 Good

Maria Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 2 nights in Jul 2025

6/10 Okay

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was rude, they want tips for every single item they bring you. Even if it’s just water. And they give a “receipt” every time even tho we had everything included. All inclusive. What’s the point of the receipts
Stayed 3 nights in Jul 2025

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
The personnel are very friendly and attentive, the only problem is parking spaces are very limited in their capacity for the visitors vehicle, this is my second time in this resort and this time we don’t want to drive out side of the property cause we don’t want to get caught with no parking space even though we parked on the side of the road because no parking space was available.
Stayed 4 nights in Jul 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Exactly what we need for our vacation
Stayed 4 nights in Jul 2025

8/10 Good

Julianna

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall good
Stayed 3 nights in Jul 2025

6/10 Okay

Ozzie

Stayed 4 nights in Jul 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2025

6/10 Okay

miguel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The stay was as expected, room was suitable for the family, we purchased the all-inclusive package and it was fair. It needs a major retrofit on their service, i found it to be very poor and ill managed. It was nearly impossible to get poolside , beach side and lobby service as everyone said it was someone elses job and not theirs, as if i was to be guessing what staff was purposed and assigned to. Severs kept giving me the runaround stating that was not their area and instead of guiding me to the right person it was like a circus. Very disappointing since my kids loved their previous visits here. My kids did were not served when they flagged the poolside servers and it was severely disappointing. We might not visit again.
Stayed 2 nights in Jul 2025

8/10 Good

Alek

Stayed 4 nights in Jul 2025

10/10 Excellent

Joel

Stayed 3 nights in Jul 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Octavio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
It was fantastic me and my family. Enjoyed our time. We wish we would of been there longer
Stayed 3 nights in Jul 2025

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The accommodations were very ADA friendly, especially since I was recovering from a back injury. The service staff was friendly—Be careful that a couple of the employees offered their side jobs to my wife (massages) to undercut what the hotel is offering there. I believe one was the supervisor of the employees in the pool bar area. We did not accept any of these offers, of course. If you are one that does not like having services offered to you over the phone or poolside, this place can be concerning.
Stayed 7 nights in Jun 2025

6/10 Okay

Jacqueline

Stayed 4 nights in Jul 2025

4/10 Poor

Guillermo

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is very nice, but the management staff is not there to help unless you pay and pay and pay extra, the 1980 rooms were forced upon you and then when you complained to the management they said sorry, pay double. I couldn't believe the shear attitude the management displayed. I'm a platinum Expedia member and my advice is don't book your vacation here. Whatever response they respond with is a flat lie about working with you right away, we tried, Expedia should discontinue this place. I told them I would leave a bad review and the upper management said I don't care. Well I do and I care about my fellow Expedia members, I mean what else do you have, don't believe their response. Thanks everyone, I love Expedia for telling the truth.
Stayed 1 night in Jul 2025

6/10 Okay

Violet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The beach was beautiful, and the ocean too; no big waves there and shallow enough for my kids to get in the water. The water was nice and warm during my visit (late June). I didn't like the way the meals are structured. I was in the "All Inclusive" plan with my family but you have to be careful because not every meal and/or drink is included in the "All Inclusive" package, otherwise you could end up with extra charges. You have to open and close your tab every time, even if your charges are all covered in your package, which makes it inconvenient and unnecessary in my opinion. There's a lack of entertainment on site, compared to other hotels with all inclusive packages. You are only allowed one specialty restaurant reservation per stay, otherwise you have to pay for it; otherwise you have to visit the buffet every day, but the food is good there.
Stayed 4 nights in Jun 2025