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Secrets Vallarta Bay Puerto Vallarta - All Inclusive

4.5 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Exterior
On the beach, sun-loungers, beach umbrellas, beach towels
Lobby sitting area
Couples treatment room(s), sauna, steam room, Turkish bath/hammam
View from room

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service
  • 24/7 front desk
The current price is NZ$915
includes taxes & fees
21 Oct - 22 Oct

Explore the area

View map
Puerto Vallarta
  • Place, Malecon
    ‪3 min drive‬
  • Place, Cruise Ship Terminal
    ‪4 min drive‬
  • Place, Playa de los Muertos
    ‪5 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪6 min drive‬

Room options

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

8.8 out of 10
Excellent
(31 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swimout King

1 bedroom, premium bedding, free minibar, in-room safe

Junior Suite Swimout King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

1 bedroom, premium bedding, free minibar, in-room safe

Preferred Club Junior Suite Garden View King

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

1 bedroom, premium bedding, free minibar, in-room safe

Preferred Club Junior Suite Ocean View King

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout King

1 bedroom, premium bedding, free minibar, in-room safe

Preferred Club Junior Suite Swimout King

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Swimout Garden View

View from room

Preferred Club Master Suite Swimout Garden View

Highlights

Balcony
Separate dining area
Private pool
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
  • 114 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Master Suite Ocean Front

1 bedroom, premium bedding, free minibar, in-room safe

Preferred Club Master Suite Ocean Front

Highlights

Balcony
Separate dining area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
  • 112 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Master Suite Partial Ocean View

1 bedroom, premium bedding, free minibar, in-room safe

Preferred Club Master Suite Partial Ocean View

Highlights

Balcony
Separate dining area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free minibar items
LCD TV
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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On the beach, beach umbrellas, beach towels, beach yoga

Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

South Zone
  • Pool
  • All-inclusive
  • Spa
  • Parking included
4.4 out of 5, Excellent, 1,098 reviews
The price is NZ$691
includes taxes & fees
7 Oct - 8 Oct
Hilton Vallarta Riviera All-Inclusive Resort, Puerto Vallarta

About the area

Puerto Vallarta

Secrets Vallarta Bay Puerto Vallarta - All Inclusive puts you in the heart of Puerto Vallarta, connected to the convention centre and within just a 10-minute stroll of Playa Las Glorias and Hotel Zone Beach. Highlights at this luxury property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The buffet restaurant, Market Cafe, serves international cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. 8000 square feet (720 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a coffee shop/cafe. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Hotel Zone property, you'll be 2.9 km (1.8 mi) from Malecon and 3.3 km (2 mi) from Cruise Ship Terminal.

What's nearby

  • Playa Las Glorias - 3 min walk - 0.3 km
  • Camarones Beach - 17 min walk - 1.5 km
  • Malecon - 3 min drive - 2.7 km
  • Cruise Ship Terminal - 4 min drive - 3.1 km
  • Playa de los Muertos - 5 min drive - 4.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 16 min drive

Restaurants

  • ‪Organic Café - ‬2 min walk
  • ‪Castaways - ‬6 min walk
  • ‪Tsunami - ‬2 min walk
  • ‪Tamarindo - ‬2 min walk
  • ‪Himitsu - ‬2 min walk

About this property

Secrets Vallarta Bay Puerto Vallarta - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Secrets Vallarta Bay Puerto Vallarta - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Secrets Vallarta Bay Puerto Vallarta - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This Art Deco property also offers outdoor tennis courts, a fitness centre and a garden. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Puerto Vallarta property.

  • 271 guestrooms or units
  • 15 levels
  • 2 buildings
  • 7 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 8000 sq ft of conference space
  • 720 sq. m of conference space
  • Built in 2012
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Secrets Vallarta Bay Puerto Vallarta - All Inclusive offers 271 accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Vallarta property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

3 outdoor pools, pool umbrellas

Dreams Vallarta Bay Resort & Spa - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.1 out of 5, Very good, 1,006 reviews
The price is NZ$691
includes taxes & fees
28 Oct - 29 Oct
Dreams Vallarta Bay Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bordeaux
  • Capers
  • Himitsu
  • Market Cafe
  • Oceana

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Evening entertainment
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Shopping centre
  • Tennis lessons

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (8,000 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Tile flooring in room
  • Wheelchair accessibility

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2012
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 8 2025 to September 7 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Secrets
Secrets Vallarta Puerto Valla
Secrets Vallarta Bay Puerto Vallarta
Secrets Vallarta Bay Puerto Vallarta All Inclusive

Frequently asked questions

What is the cancellation policy at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Secrets Vallarta Bay Puerto Vallarta - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

As of 1 Oct 2025, prices found for a 1-night stay for 2 adults at Secrets Vallarta Bay Puerto Vallarta - All Inclusive on 21 Oct 2025 start from NZ$914.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Yep, Secrets Vallarta Bay Puerto Vallarta - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Yep, Secrets Vallarta Bay Puerto Vallarta - All Inclusive is a short 5-minute walk from Hotel Zone Beach. Fun beach activities include volleyball, windsurfing and kayaking.

Is there a spa on site at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Yep, there is an onsite spa at Secrets Vallarta Bay Puerto Vallarta - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Secrets Vallarta Bay Puerto Vallarta - All Inclusive have a pool?

Secrets Vallarta Bay Puerto Vallarta - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. One of the swimming pools will be unavailable from August 8 2025 to September 7 2025 (dates subject to change).

What luxury perks are available at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Secrets Vallarta Bay Puerto Vallarta - All Inclusive features 2 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with Hot tubs, deep soaking tubs and premium bedding.

What makes Secrets Vallarta Bay Puerto Vallarta - All Inclusive a romantic place to stay?

Couples spa treatments and ocean-view dining, as well as Hot tubs and deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Secrets Vallarta Bay Puerto Vallarta - All Inclusive.

Is Secrets Vallarta Bay Puerto Vallarta - All Inclusive family-friendly?

No, Secrets Vallarta Bay Puerto Vallarta - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

No, Secrets Vallarta Bay Puerto Vallarta - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Yep, they've got a poolside bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Secrets Vallarta Bay Puerto Vallarta - All Inclusive?

No, pets are not allowed.

Reviews

Secrets Vallarta Bay Puerto Vallarta - All Inclusive Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 601 out of 1025 reviews
Rating 8 - Good. 250 out of 1025 reviews
Rating 6 - Okay. 90 out of 1025 reviews
Rating 4 - Poor. 42 out of 1025 reviews
Rating 2 - Terrible. 42 out of 1025 reviews

Reviews

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
100x better than golden
Stayed 1 night in Jul 2025

8/10 Good

kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were real friendly, very helpful. The only drawback that I would say is there are hard selling to try to get you part of the property timeshare or whatever they were trying to sell they did that with me and my wife and my sister and her husband, that was a little annoying, but other than that, it was a great place to stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

Sohrab

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property, day classes with Armando and Victoria was great . Everyone at all restaurants were wonderful. I strongly suggest this hotel.
Beautiful sunset every day.
Stayed 7 nights in Jun 2025

10/10 Excellent

Eric

Stayed 3 nights in Jun 2025

8/10 Good

Jermaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Jovita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was excellent. Service was excellent. Overall experience was very pleasant... I can't wait to go again.
Stayed 3 nights in Jun 2025

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful
Stayed 4 nights in Jun 2025

4/10 Poor

Kyra

Travelled with partner
This property is so noisy! They're right on the beach so you can hear everything. Music blasting after 10pm when you have to be up at 6am for excursions. Hard to find food when you want it becsuse they close restaurants at weird times. Workers will tell you a place is open when it's not. Also finding the Asian and Mexican restaurant is hard. The preferred lounge seemed cool, but the food was the same every day and not very good. They even closed the adults onlt buffet one night just for a wedding. Seems like this resort is just for weddings and partying. Not relaxing at all. Also bugs in the room and lizards inside. I expected better for a "5 star resort"
Stayed 4 nights in Jun 2025

10/10 Excellent

Stephen A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Estella O

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly
Stayed 3 nights in Jun 2025

8/10 Good

Troy Dean, Sanford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, great views The food was just ok, noisy lobby at night.
Stayed 6 nights in May 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful service
Stayed 5 nights in May 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a great vacation. What we did not like was being hounded to sit through a timeshare talk and not taking no for an answer
Stayed 4 nights in May 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and well maintained. The staff was friendly and very helpful.
Stayed 9 nights in Apr 2025

8/10 Good

Alexa

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Food was ok , not great for vegetarians but I made it work. The afternoons seem to be more focused on partying rather than relaxing in the pool areas which I could've done without. Overall I was happy with my stay
Stayed 4 nights in Apr 2025

2/10 Terrible

Marsha R

Stayed 4 nights in Jan 2025

8/10 Good

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there are what makes this place worth returning to. What I didn't like was even though we booked a VIP room, it didn't feel like the service was at that level.
Stayed 4 nights in Feb 2025

10/10 Excellent

Ajia

Liked: Staff & service, property conditions & facilities
Thank you for a lovely time
Stayed 1 night in Apr 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was excellent. Food was good usually except for a couple of restaurants that missed the mark. The fish at Oceana was overcooked and dry. Tepenyaki restaurant was good, but the chef cooking the food started out with a very sharp long tined fork flying across the grill at a man seated beside it. The chef picked the fork up off the floor and did not clean it before using it. The flames were very hot and close to we who were seated around the grill. I was not comfortable with that. Our room 1814 had a very leaky shower that caused water to seep out all over the floor and to run a long way toward the bed. There was noise from a construction area behind our room that started every evening around 11 - 12 pm. It was loud beeping and crashing noises. Beach vendors were annoying with their constant approaches toward us to sell their goods as we sat under umbrellas by the pool. Entertainment was sparse in the evenings. For the price paid to stay here, I expected better entertainment in the evenings.
Stayed 7 nights in Apr 2025

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. We stayed a couple nights here looking for a relaxing place to workout, play tennis, sit/drink by the pool, enjoy some good food - and this checked all the boxes. The people and staff here are so kind and wonderful - impressively most are bilingual and english accommodated. We loved the various dining options across both Secrets & Dreams sides - incuding the cafes that serve yummy snacks and drinks. The pools are plenty, clean, beautiful, great places to chill - and the swim up bar is so fun. Through Expedia we got a free upgrade and we couldn't be more grateful for the ocean view & waking up to the sounds of soft waves crashing. The gym is AMAZING - the tennis court was quite fun (interesting texture, immitated clay we think). Thank you for a wonderful stay, relaxing and refreshing. Beautiful luxurious property - Secrets side is calming and spa-like. We are so grateful to your kind staff for treating us so wonderfully!
Stayed 2 nights in Mar 2025

2/10 Terrible

Leonardo

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I do not usually do reviews but this property only care about upselling ,we did upgrade to presidential suit ,first two days was great customer service after that it looks like everyone wanted to take advantage of us . When it was time to check out one of the manager disrespect me after spending 10k in this property. Only person that was great and upstanding was Jose Becerra 10/10 for him .
Stayed 4 nights in Mar 2025

8/10 Good

David, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Feb 2025

10/10 Excellent

Shannon Michelle

Stayed 5 nights in Feb 2025

10/10 Excellent

Luz

Stayed 3 nights in Feb 2025