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Excellence Coral Playa Mujeres - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with 6 outdoor pools

Photo gallery for Excellence Coral Playa Mujeres - Adults Only All Inclusive

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool
Property video
Rooftop terrace
Beach/ocean view
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
The current price is NZ$1,100
includes taxes & fees
20 July - 21 July

Explore the area

Map
Prol. Bonampak S/N Mz. 1 Lt.10 Sm 3, Condominio Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪8 min walk‬
  • Isla Mujeres Ferry Terminal
    ‪48 min drive‬
  • North Beach
    ‪49 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite Pool View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Junior Suite Pool View

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
  • 75 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Excellence Club Honeymoon Suite With Private Pool

View from room

Excellence Club Honeymoon Suite With Private Pool

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Suite With Private Pool

Beach/ocean view

Imperial Suite With Private Pool

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Swim-Up Suite Pool View

Garden view

Junior Swim-Up Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool

Excellence Club Beachfront Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Terrace Suite With Plunge Pool Ocean View

Balcony view

Excellence Club Terrace Suite With Plunge Pool Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Bathrobes
  • 88 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Imperial Suite Two-Story Rooftop Terrace Suite W/ Private Pool

Garden view

Imperial Suite Two-Story Rooftop Terrace Suite W/ Private Pool

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Honeymoon Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Honeymoon Suite Ocean View

View from room

Excellence Club Honeymoon Suite Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Beachfront Honeymoon Suite With Private Pool

Excellence Club Beachfront Honeymoon Suite With Private Pool

Excellence Club Beachfront Honeymoon Suite With Private Pool

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story Rooftop Terrace Suite With Private Pool

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Two-Story Rooftop Terrace Suite With Private Pool

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Rainfall showerhead
  • 149 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite W/ Private Pool

Excellence Club Junior Swim Up Suite W/ Private Pool | View from room

Excellence Club Junior Swim Up Suite W/ Private Pool

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Garden view

Excellence Club Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
Rainfall showerhead
Bidet
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Bathrobes
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Terrace Suite With Plunge Pool

Balcony view

Excellence Club Terrace Suite With Plunge Pool

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
Bathrobes
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite With Private Pool

Garden view

Excellence Club Junior Suite With Private Pool

Highlights

Private pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
Blackout curtains
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Partial Ocean View

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Excellence Club Two-Story Rooftop Terrace Suite W/ Private Pool Partial Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Bathrobes
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Excellence Coral Playa Mujeres - Adults Only All Inclusive. You'll be 0.6 km (0.3 mi) from Playa Mujeres Golf Club and 10.9 km (6.8 mi) from Ultramar Ferry Puerto Juárez. Highlights at this all-inclusive property include 16 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering at Miilé Spa can include beachside massages, body scrubs and facials along with hydrotherapy and mani/pedis. The restaurant, Raices, serves Mexican cuisine. With 3 poolside bars and 16 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the on-site 24-hour gym. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. There's also the convenience of free self parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Cancun Mall and Langosta Beach.

What's nearby

  • Playa Mujeres Golf Club - 8 min walk - 0.7 km
  • Mujeres Beach - 11 min walk - 1.0 km
  • Ultramar Ferry Puerto Juárez - 11 min drive - 9.6 km
  • Isla Mujeres Ferry Terminal - 48 min drive - 10.8 km
  • North Beach - 49 min drive - 11.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive

Restaurants

  • ‪Isla Blanca - ‬13 min walk
  • ‪Xtra Time - ‬16 min walk
  • ‪World Café - ‬7 min walk
  • ‪Don Fernando Lobby Bar - ‬11 min walk
  • ‪El Suspiro - ‬11 min walk

About this property

Excellence Coral Playa Mujeres - Adults Only All Inclusive

Adults-only beachfront property with 6 outdoor pools
Excellence Coral Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Excellence Coral Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 16 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 16 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a 24-hour fitness centre, a rooftop terrace and a garden. Free self parking is available.

This 5-star Punta Sam property is smoke free.

  • 503 guestrooms or units
  • 16 dining venues
  • 3 bars by the pool
  • 16 bars or lounges
  • Conference rooms
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Business centre (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Coral Playa Mujeres - Adults Only All Inclusive offers 503 air-conditioned accommodations with free minibar items and laptop-compatible safes. LED televisions are featured in guestrooms.

Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Miilé Spa has 15 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Languages

English, Spanish

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.6 out of 5, Wonderful, 1,134 reviews
The price is NZ$1,002
includes taxes & fees
10 July - 11 July
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 16 bars/lounges
  • 16 restaurants
  • 3 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar

Restaurants on site

  • Chez Isabelle
  • Kanpai
  • Raices
  • The Lubster House
  • Zenith

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Library
  • Sailing
  • Scuba diving
  • Snorkelling
  • Tennis
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 15 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Coral Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Excellence Coral Playa Mujeres
Excellence Coral Playa Mujeres Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Excellence Coral Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

As of 24 Jun 2025, prices found for a 1-night stay for 2 adults at Excellence Coral Playa Mujeres - Adults Only All Inclusive on 20 Jul 2025 start from NZ$1,100.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Coral Playa Mujeres - Adults Only All Inclusive has a free self car park.

Are there any beaches close to Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Coral Playa Mujeres - Adults Only All Inclusive is a short 11-minute walk from Mujeres Beach. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Yep, Miilé Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Excellence Coral Playa Mujeres - Adults Only All Inclusive have a pool?

Excellence Coral Playa Mujeres - Adults Only All Inclusive has 6 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Excellence Coral Playa Mujeres - Adults Only All Inclusive features a private beach, 3 poolside bars and 6 outdoor pools. All guestrooms come with 24-hour room service and free minibar items.

What makes Excellence Coral Playa Mujeres - Adults Only All Inclusive a romantic place to stay?

Couples spa treatments and a private beach, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Excellence Coral Playa Mujeres - Adults Only All Inclusive.

Is Excellence Coral Playa Mujeres - Adults Only All Inclusive family-friendly?

No, Excellence Coral Playa Mujeres - Adults Only All Inclusive is an adults-only property.

Is there a free airport shuttle available at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

No, Excellence Coral Playa Mujeres - Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Relax with a coldie at the 3 poolside bars or 16 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Coral Playa Mujeres - Adults Only All Inclusive?

There isn't one on site, but Playa Mujeres Golf Club is a short 7-minute walk away.

Excellence Coral Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 66 out of 89 reviews
Rating 8 - Good. 12 out of 89 reviews
Rating 6 - Okay. 5 out of 89 reviews
Rating 4 - Poor. 4 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

4/10 Poor

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely gorgeous. However there was not alot of the people because its fairly new
Stayed 7 nights in Mar 2025

4/10 Poor

Marcos, Sao Paulo

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Exclusivity needs to train its staff heavily, and not just in this new one, but in all of them, I'll start by talking about the lack of attention to the information in the system, When you check in, you're asked if you have any allergies, but even if you make it clear that you don't, in all of the restaurants they ask you this several times. It's really tiring. People work like robots, and sometimes they ask you the same question two, three, and one day four times at the same lunch. There are waiters who don't let you eat, asking questions about the food. There was a waiter at the Asian restaurant who I had to ask to let me eat in peace, because he asked me 8 times if the food was good, Another outrage was charging for a transfer because I booked through Expedia. If you do it through their website, the transfer is free. Now the most intriguing thing is that if you say you're going to leave a bad review, they buy you a free day on your next stay. This has happened to me before with them, but when I went to use They didn't accept it at the Montego Bay hotel and they never gave me back the money I paid, this time the general manager came to talk to me about these problems, and I said, I won't accept your courtesy, I'll show the next guests what they'll find here
Stayed 3 nights in Mar 2025

8/10 Good

Jennifer, Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice beach area. Well developed property for access to restaurants, etc.
Stayed 7 nights in Mar 2025

10/10 Excellent

Leslie Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was hard to find something wrong .Rooms were clean and spacious ,excellent dining options and the staff was amazing . I would come back in a heart beat. It was easy to navigate around the resort . The availability of seating under the umbrellas were awesome . Planning ro be back next year .
Stayed 5 nights in Mar 2025

10/10 Excellent

Christopher

Stayed 6 nights in Mar 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2025

10/10 Excellent

Daniel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar service. Claudia at the front desk was very helpful and kind. Lucia, Pedro, Francisco, and the entire group at the bar provided excelent customer service.
Stayed 7 nights in Mar 2025

8/10 Good

Rey

Stayed 6 nights in Feb 2025

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence coral exceeded our expectations!! The decor, ambiance, dining choices and service is top notch. We were pampered by the courteous staff, who went above and beyond to make our stay memorable. Kuddos to Betsy and Vargas for being incredibly attentive, their drink recommendations were spot on. The Excellence team has hit a home run with their new property. Looking forward to our next holiday.
Stayed 5 nights in Feb 2025

10/10 Excellent

Wessam

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch service and beautiful property.
Stayed 7 nights in Feb 2025

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

One And Only Trip to an Excellence Resort

We booked our room in Sept 2024 only to arrive in Feb 2025 & find out the room we booked had been overbooked, therefore the room we wanted & paid for was not an option for us. They offered us a downgrade but no refund in the difference due to us booking thru Hotels.com. I began a chat session with Hotels.com & the representative was very nice & helpful was able to find us a room nearby at Secrets along with a nice refund for the difference in cost. As we were leaving we requested the bell person to contact us a cab to take us to Secrets, which was only 1/2 mile down the road, he ask for our check out ticket, I told him we never even checked in therefore we didn’t have a checkout ticket. Waited for over 20 min,I honestly don’t think he called for a taxi because one never did show up. I contacted an Uber driver, I let him know to cancel the taxi & was informed they don’t allow Uber drivers on to the property. So I then ask him to at least take us by golf cart to the gate so we could be picked up by the Uber driver. He did do that but literally dropped us off on the curb at 8:30 at night. We normally stay at a Secrets Resort or Sandals but had heard such amazing things about the Excellence Brand. This was presumably a 5 star resort but from my experience I’d rate it a 2-3 just because of the way they handled the situation. A phone call in advance to let me know the room situation would’ve been nice. I work too hard for my money to not get exactly what I paid for.
Stayed 3 nights in Feb 2025

8/10 Good

Carlos

Stayed 3 nights in Mar 2025