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Atelier Playa Mujeres - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools

Photo gallery for Atelier Playa Mujeres - Adults Only - All Inclusive

4 outdoor pools, a heated pool, free pool cabanas, pool umbrellas
Aerial view
Inspira Junior Suite Ocean Front | Beach/ocean view
12 bars/lounges, 2 swim-up bars, 2 poolside bars
Aerial view

Reviews

9.4 out of 10
Exceptional

Popular amenities

The current price is NZ$1,064
includes taxes & fees
3 June - 4 June

Explore the area

Map
Playa Mujeres Condo Complex, SM-3 M-1 L-13 RTH-4, Col. Playa Mujeres, Punta Sam, QROO, 77400
  • Playa Mujeres Golf Club
    ‪17 min walk‬
  • North Beach
    ‪88 min drive‬
  • Dolphin Discovery
    ‪88 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Inspira Rooftop Suite

View from room

Inspira Rooftop Suite

Highlights

Balcony
Private rooftop hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Sofa bed - double
Down duvet
  • 75 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite - King

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite - King

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed - double
Down duvet
Premium bedding
Ceiling fan
  • 59 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double

Inspira Terrace Suite - 2 Double

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Premium bedding
Ceiling fan
Blackout curtains
  • 90 sq m
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View - 2 Double

View from room

Junior Suite Ocean View - 2 Double

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed - single
Down duvet
Premium bedding
Ceiling fan
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View - King

View from room

Junior Suite Ocean View - King

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed - double
Down duvet
Premium bedding
Ceiling fan
  • 59 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Business Suite

Inspira Business Suite

Inspira Business Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
  • 144 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - King

Inspira Corner Suite - King

Inspira Corner Suite - King

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Blackout curtains
  • 90 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite - 2 Double

Separate bathtub and shower, deep-soaking bathtub, rainfall showerhead

Junior Suite - 2 Double

Highlights

Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed - single
Down duvet
Premium bedding
Ceiling fan
  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Inspira Junior Suite Ocean Front

Inspira Junior Suite Ocean Front | Beach/ocean view

Inspira Junior Suite Ocean Front

Highlights

Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
Sofa bed - double
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out - King

View from room

Inspira Junior Suite Swim Out - King

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 63 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Junior Suite Swim Out -2 Double

View from room

Inspira Junior Suite Swim Out -2 Double

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 63 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Inspira Master Suite Ocean Front

Inspira Master Suite Ocean Front | Private spa tub

Inspira Master Suite Ocean Front

Highlights

Balcony
Separate dining area
Separate sitting area
Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
  • 181 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Inspira Junior Suite Swim Out Ocean View King

Beach/ocean view

Inspira Junior Suite Swim Out Ocean View King

Highlights

Private pool
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Blackout curtains
Premium bedding
  • 63 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Inspira Corner Suite - 2 Double

Premium bedding, down duvets, free minibar, in-room safe

Inspira Corner Suite - 2 Double

Highlights

Private outdoor hot tub
Air conditioning
Free minibar items
Smart TV
Pillow menu
Down duvet
Premium bedding
Ceiling fan
  • 90 sq m
  • Golf view
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Wheelchair Accessible Junior Suite

Premium bedding, down duvets, free minibar, in-room safe

Wheelchair Accessible Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Sofa bed - single
Down duvet
Premium bedding
  • 59 sq m
  • Sleeps 3
  • 2 Queen Beds and 1 Single Sofa Bed

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Atelier Playa Mujeres - Adults Only - All Inclusive. You'll be 1.4 km (0.9 mi) from Playa Mujeres Golf Club and 9.8 km (6.1 mi) from Gran Puerto Pier. Highlights at this all-inclusive property include 13 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at NUUP SPA can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The buffet restaurant, Mercado 19, serves Mexican cuisine and is open for breakfast and dinner. With 2 poolside bars and 12 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site gym and steam room. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. Free buffet breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 5-property class Playa Mujeres property include Plaza 28 and Cancun Convention Center.

What's nearby

  • Mujeres Beach - 15 min walk - 1.3 km
  • Playa Mujeres Golf Club - 17 min walk - 1.5 km
  • Isla Mujeres Ferry Terminal - 82 min drive - 11.3 km
  • North Beach - 88 min drive - 11.5 km
  • Dolphin Discovery - 88 min drive - 16.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪World Café - ‬18 min walk
  • ‪Don Fernando Lobby Bar - ‬1 min walk
  • ‪El Suspiro - ‬15 min walk
  • ‪Hideaway Bar At Dreams Playa Mujeres - ‬4 min drive
  • ‪The Sand Bar - ‬4 min drive

About this property

Atelier Playa Mujeres - Adults Only - All Inclusive

Adults-only beachfront property with 4 outdoor pools
Atelier Playa Mujeres - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atelier Playa Mujeres - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 13 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 12 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a health club, a steam room and a garden. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 593 guestrooms or units
  • 5 levels
  • 3 buildings
  • 13 dining venues
  • 2 bars by the pool
  • 2 swim-up bars
  • 12 bars or lounges
  • 2 coffee shops
  • 21115 sq ft of conference space
  • 1962 sq. m of conference space
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
Atelier Playa Mujeres - Adults Only - All Inclusive offers 593 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with premium satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Punta Sam property provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is provided on a daily basis.

NUUP SPA has 18 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Exterior

Excellence Playa Mujeres - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, 1,064 reviews
The price is NZ$1,010
includes taxes & fees
27 May - 28 May
Excellence Playa Mujeres - Adults Only All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast
  • 12 bars/lounges
  • 13 restaurants
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 2 swim-up bars
  • Snack bar/deli

Restaurants on site

  • Cilento
  • El Suspiro
  • Limón y sal
  • Mercado 19
  • Takeshi

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Art gallery
  • Evening entertainment
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Heated pool
  • Shopping
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (21,115 square foot of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hand-held showerhead
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk chair
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number AVH161104JQ0

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Atelier Playa Mujeres All Inclusive All-inclusive property
Atelier All Inclusive All-inclusive property
Atelier Playa Mujeres All Inclusive
Atelier All Inclusive
Atelier Inclusive inclusive p

Frequently asked questions

What is the cancellation policy at Atelier Playa Mujeres - Adults Only - All Inclusive?

Atelier Playa Mujeres - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Atelier Playa Mujeres - Adults Only - All Inclusive?

As of 6 May 2025, prices found for a 1-night stay for 2 adults at Atelier Playa Mujeres - Adults Only - All Inclusive on 3 Jun 2025 start from NZ$1,064.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Atelier Playa Mujeres - Adults Only - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, Atelier Playa Mujeres - Adults Only - All Inclusive is a short 15-minute walk from Mujeres Beach.

Is there a spa on site at Atelier Playa Mujeres - Adults Only - All Inclusive?

Yep, NUUP SPA is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Atelier Playa Mujeres - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Atelier Playa Mujeres - Adults Only - All Inclusive has 4 outdoor swimming pools and a heated pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Atelier Playa Mujeres - Adults Only - All Inclusive?

Atelier Playa Mujeres - Adults Only - All Inclusive features 2 poolside bars, 4 outdoor pools and a heated pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Atelier Playa Mujeres - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Atelier Playa Mujeres - Adults Only - All Inclusive.

Is Atelier Playa Mujeres - Adults Only - All Inclusive family-friendly?

No, Atelier Playa Mujeres - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Atelier Playa Mujeres - Adults Only - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is served at Atelier Playa Mujeres - Adults Only - All Inclusive.

Is there a free airport shuttle available at Atelier Playa Mujeres - Adults Only - All Inclusive?

No, Atelier Playa Mujeres - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Atelier Playa Mujeres - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 12 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Atelier Playa Mujeres - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Atelier Playa Mujeres - Adults Only - All Inclusive?

Dogs are welcome at Atelier Playa Mujeres - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Is there a golf course on site at Atelier Playa Mujeres - Adults Only - All Inclusive?

There is a golf course next to Atelier Playa Mujeres - Adults Only - All Inclusive.

Atelier Playa Mujeres - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 900 out of 1129 reviews
Rating 8 - Good. 123 out of 1129 reviews
Rating 6 - Okay. 54 out of 1129 reviews
Rating 4 - Poor. 24 out of 1129 reviews
Rating 2 - Terrible. 28 out of 1129 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Beach and pool area were fantastic as was the service. The rooms are beautiful and well appointed. The VIP service we received through Expedia was awesome, Top floor room with amazing ocean view. The food was very good, one of the best we have had at all inclusive resort. We will definitely return!
Stayed 4 nights in Jan 2025

10/10 Excellent

Karen

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Ondrea

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 3 nights in Jan 2025

8/10 Good

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great dining options, the property was really nice, the rooms especially. One downside was there was only 1 hot tub on the property and the two pools were on the opposite sides. I would have preferred if they had more hot tubs/pools.
Stayed 4 nights in Jan 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Jennifer, Fishers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was upscale and beautiful. Loved the rooms and the food was wonderful. Everything was new and kept up. Beach was gorgeous. Only complaint was how spread out the property was.
Stayed 1 night in Jan 2025

10/10 Excellent

William Moura

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property!
Stayed 4 nights in Dec 2024

8/10 Good

Lejla

Stayed 3 nights in Nov 2024

2/10 Terrible

Brandon

Travelled with group
This resort was okay. I expected more out of it for the price we paid but some of the staff made it better. The only restaurants we seemed to enjoy was Kopai, Cilento (for lunch, El Susprio (for lunch) and the taco cart stand. The drinks were great at most of the bars and the bartenders were great. The beach isn’t anything spectacular, just a regular beach with no excitement. It was disheartening that a day prior into leaving, my money was taking out of my wallet by one of the staff members cleaning my room and when I went to the concierge to report it, Melissa stated that she could assure me, that none of the staff member’s at their resort would ever do that. So an investigation is being done now and my 400 Euro is gone but you would think being at a 5 Star Resort, that you wouldn’t have this problem. I won’t be returning to this resort any more. That put a terrible taste in my mouth and for someone to literally go in my wallet and take my money is a complete shame.
Stayed 7 nights in Jan 2025

8/10 Good

clark e, delafield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mixologist Bar staff/ great pool staff towel guy was amazing along with the wait staff ! Would like more entertainment around pool & poor evening entertainment-Shows
Stayed 7 nights in Jan 2025

8/10 Good

Goldie, Schaumburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was really great in the resort! However, the spa was a disappointment. Nothing was explained about the services surrounding our massage.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rhennetta Jo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Got a swim out room and it was stunning and so relaxing. Food was fantastic. Overall there are so many pools and things to do that nothing was overly crowded. Even had a sports bar to watch the playoff football games out. Will be going back!
Stayed 4 nights in Jan 2025

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , and friendly staff . The steak was good but the lobster can use some TLC. I would visit here again .
Stayed 2 nights in Dec 2024

10/10 Excellent

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the food options. Loved Maria Dolores. Took our waiters reccomendations and the food was excellent (My husband is a retired Chef) It is a must! We also opted for a chef's dinner at Cilento, we purchased wine and the chef created a special menu for us. Amazing. Thank you Artoro, Chef Israel, Andreas and Octevi! We opted for an Inspira room a swim out. Our butlers Leyner and Carlos looked after us daily. We enjoyed the relaxing pool and our time in a cabana at the beach. The water is swimable. Our favorite waiter was Alberto who always remembered our orders. The relaxing pool was quiet except for one day where they booked a private party - thankfully we planned that as one of our beach days. The concierge helped us get into our room one evening when we both forgot our bracelets. La Consentida was our place for breakfast. The waiters were excellent and even the hostess remembered our name. Food was excellent. Lots of variety as well. My husband, a cyclist, joined in a morning of cycling. The tour was informative. We'll take his cycling gear next time. The resort is very walkable and there are golf carts that will transport those with mobility issues. Can't wait to return next year!
Stayed 9 nights in Jan 2025

10/10 Excellent

Kina

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Trip was amazing will be back
Stayed 3 nights in Jan 2025

8/10 Good

Samuel

Stayed 3 nights in Jan 2025

10/10 Excellent

Karl Jude

Stayed 4 nights in Jan 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Janine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that you could not make dining reservations until after you got room key. We were there for 5 hours before the room was ready and by that time NO a restaurant reservations before 9:30 pm- This is unacceptable and a huge detriment to a stay
Stayed 3 nights in Jan 2025

4/10 Poor

David

Travelled with partner
Liked: Cleanliness
1. Our toilet broke three times. Each time a person would come fix it, it would break again. I had to remind the front desk to send someone after they said they would, and they occasionally did not. 2. The thermostat broke twice. Two nights were too warm as a result. My wife is pregnant and this was not convenient at all. Again, I would have to remind the front desk to send someone after telling me they would. Sometimes, the issue would need to wait until the next day. 3. Bees swarmed the exterior door, stinging me three times when trying to enter the room. I’m very lucky that I am not allergic to bees. Nonetheless, this was incredibly painful. We don’t keep food out, so this was unrelated to what was on the inside of the door. 4. The concierge / front desk staff did not seem interested in making any of this right despite superficial words of sympathy. They initially offered to send a sole bottle of sparkling to the room (FOR MY PREGNANT WIFE), at an all-inclusive where the alcohol is … already paid for. Thanks Atelier! 5. They insisted on only discussed further measures at check out when they knew I’d be in a rush to leave. In the end, their final offer to make it right was to pay for our visit to the spa one morning. This is not enough. The week was stressful due to the constant issues and required chasing / follow ups for both maintenance and information. 6. Per the above, they sent a clear message that client satisfaction is not a priority. I am so disappointed.
Stayed 7 nights in Jan 2025

10/10 Excellent

Seyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im writing this review as i’m waiting for my ride to pick me up to the airport. As a single male seeking a luxury all inclusive adult only with amazing beach, this place was truly paradise. In fact, this was my 2nd visit followed by 2023. The whole staff was very well mannered and most of the staff knew my name and always had alot of energy and made sure the guest were having great time The room amenities were very well equipped and the room service was top notch. I had a small issue with the room, but it was rectified almost immediately. If i have to say one thing that was not amazing, was the food. I would say it was good which i was happy, but it wasn’t amazing. I stayed 7 nights and 8 days. I highly recommend
Stayed 7 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atelier is an exceptional, luxurious, beautiful resort. It is absolutely the best place I have ever stayed. The level of service my sister and I received during our stay recently was above and beyond anything Ive ever experienced. We had a butler for the first time ever. Alexis went out of his way to be helpful and kind and provide the best service possible. The spa is like a visit to heaven including hydro therapy, facials, massages, pedicures. The food is excellent, whether it be room service or one of the restaurants. The pools are gorgeous. Every employee at Atelier is friendly, kind and extremely helpful. I cant say enough good things about Atelier. It is exquisite. I cant imagine any resort being any better.
Stayed 11 nights in Jan 2025

10/10 Excellent

Arianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd visit to Atelier and each time we leave loving it even more! My husband and I look forward to our getaway every year - filled with incredible food (seafood lovers will be in paradise!), top-notch service, delicious drinks, and a beautiful resort from the rooms to the beaches. This is the perfect resort for a couple’s getaway or even with a few close friends! I will surely be back several more times! Thank you Atelier for a wonderful stay as always!
Stayed 7 nights in Dec 2024

10/10 Excellent

Jeff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and the resort was spotless. Everyone greeted us with a “welcome home”. The food rivaled any fine dining experience! By far my favorite vacation!
Stayed 6 nights in Jan 2025