6/10 Okay
Ariel
14 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay ruined by bad parking experience
The hotel was nice. The location was convenient. The neighbourhood of Saint Roch is an interesting mix of locals, tourists, and homeless. The homeless were fine; never felt threatened, but then I'm used to it working in Toronto. What was the biggest let down and the reason I gave an average score overall and an average score for service was the parking. The Patrick and the woman in virtual support on the phone were great. They were helpful in ensuring that my parking was valid after the email mix up was cleared up. The problem was the damn bar code reader to get into the garage via the "man-door." I thought it was me, but no it is the reader. I planned on leaving early 0600h on Sunday September 14 to drive back to Toronto, but the reader wasn't scanning the bar code on Rue Saint-Dominique. After 1/2 hr I tried standing on the sensor at the front of the garage door on Rue Monseigneur Gauvreau. That didn't work. Instead I asked who lived in the condo next door to let me in. Thankfully they believed my story and maybe because I was also nice to their dog, they let me use the elevator in the condo and I got to my car. I know the bar code was fine and that I know how to use the scanner. That's why I'm home writing this and not still stuck in the garage. Overall it was a great stay sadly marred by the trouble with the scanner on Rue Saint-Dominique.
Ariel
Stayed 3 nights in Sep 2025
