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4.8 out of 5

"Spacious converted barn with everything supplied for a pleasant stay. Communication via message and email, due to Corona virus social distancing requ ... " More

By a verified traveller on Tue 31 Mar 2020

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Hotel Description

At Willowbrook Country Apartments you'll be within a 15-minute walk of Crown Range and 3.7 km (2.3 mi) from Millbrook Resort Golf Course. Highlights at this property include free self parking and a spa tub.

Each apartment features free WiFi, a private yard, and a portable fan. A microwave and a stovetop make in-room dining convenient. A hair dryer, an iron/ironing board, and free toiletries are also available.

This smoke-free apartment building offers free WiFi in public areas, a terrace, and a garden. Added amenities include an outdoor tennis court, laundry facilities, and ski storage. There's also the convenience of free extended parking.

Attractions within a 15-minute drive of this 4-star Speargrass Flat property include Lake Wakatipu and Gibbston Valley Winery.

Twin Studio Apartment (Self Catering)

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
NZ$152* Per night/room 29 Apr. - 30 Apr.

The Cottage (Self-Catering)

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Hideaway Studio North (Self-Catering)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hideaway Studio South (Self-Catering)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

King Studio Apartment (Self Catering)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Barn (Self Catering)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Willowbrook Country Apartments ratings based on 44 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Willowbrook Country Apartments

Everyone (13) Couples (20) Family (13)
5 out of 5
Spacious converted barn with everything supplied for a pleasant stay. Communication via message and email, due to Corona virus social distancing requirements.

Posted by on 31 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Roy L

Thank you for taking the time to submit a review and for your positive comments. I am so pleased you finally made it home safely. Roy Willowbrook Country Apartments

5 out of 5
The rural aspect of this property but being so close to Arrowtown was wonderful. Enjoyed this very much.

Posted by on 21 Feb. 2020

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Comment from Hotel Management

22 Feb. 2020 by Roy L

Thank you for your positive comments. I am very pleased you enjoyed your stay and do hope we can accommodate you again in the not too distant future.

5 out of 5
Beautiful Surrounding and very co operative Management.

Posted by , from Melbourne on 4 Feb. 2020

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Comment from Hotel Management

4 Feb. 2020 by Roy L

Thank you for your kind comments. Please do visit us again! Roy Willowbrook Country Apartments

5 out of 5
It was such a peaceful stay. Close driving to Arrowtown and Queenstown. Would definitely stay again.

Posted by on 23 Jan. 2020

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Comment from Hotel Management

23 Jan. 2020 by Roy L

Thank you for taking the time to submit your comments. I am very pleased you enjoyed your stay and do hope you will return in the not too distant future.

5 out of 5
It’s so quiet and beautiful! An amazing little spot. Modern facilities and a comfortable room/unit. Close enough to Coronet, Arrowtown and QT but far enough to feel like it’s your own little paradise!

Posted by on 6 Dec. 2019

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Comment from Hotel Management

7 Dec. 2019 by Roy L

Thank you for taking the time to submit a review and for your very kind comments. I am pleased you enjoyed your stay at Willowbrook and do hope we can host you again in the future.

1 out of 5
Bed is lumpy and you will need to ge a massage every day to fix your crooked back. Partner had chronic hip pain owner told us bed was the newest but is 5 years old (matressress start deterriating after 2 years) and said nothing he could do about it never had a complaint. We are young mid to late 20s and we couldn't bare this bed. To the point we had to postpone snowboarding for 2 days due to the pain in our bodies from this bed. Onwer was 2 faced and said he would approve the refund through wotif had 2 hour battle with wotif as he was not playing ball. When we asked to remedy the bed suggestions we came up with all suggestions and owner left a foam mattress in our room and suggest my partner waiting for surgery for chronic hip pain should sleep on the couch bed. Talking to others staying here they were very underwelmed by misleading photos of accommodation they had a spa pictured by there cottage but it was actually communal and not where it was pictured my accommodation was pictured a bath and said had full kitten amenities no bloody oven to cook meals so wasted 100buck on groseries to make meals and most of it required an oven. Overall highly DON'T RECOMMEND. Over promised amenities bad hospitality and poor communication and honesty from owner. Don't make the mistake we did by getting a self contained apartment as this will not meet your expectations and needs and as a customer buying a service of staying at accommodation should atleast have a comfy bed

Posted by on 1 Nov. 2019

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Comment from Hotel Management

7 Nov. 2019 by Roy L

I am more than a little confused by this review. Firstly, because this guest checked-in on July 30th and has only now submitted her comments (more than three months later); secondly because the back problems (pre-existing) her male partner has suffered from for many years by his own admission, are now attributable to one of our beds in which he has spent just one night very recently; thirdly, the bed in the apartment in question is just under three years old and has ‘supported’ over 500 room nights without a single complaint thus far; and last but not least (especially in this case), the lack of an oven - this is a studio apartment with a kitchenette - nowhere in the description does it mention an oven. As for the owner being two-faced and other guests ‘underwelmed’, really? The simple fact is that the content of her review, runs so contrary to the vein of all of our other guest feedback, it is almost laughable. In the middle of a busy ski season, I allowed these guests to shorten their four-night stay to two nights and refunded half of their payment. I did this quite simply because there are guests whose behaviour warrants an approach that a normal cancellation policy does not provide for. As an accommodation provider for over twenty years, who strives to meet each and every requirement of our guests by under-promising and over-delivering, this review is well out of order and I am confident that it will be seen by the Expedia community for what it is – an immature and vindictive attempt to damage a small accommodation business for no other reason than puerile spite. Roy Llewellyn Willowbrook Country Apartments - Owner

5 out of 5
Great set up for a family - could also see how it would be great for get togethers with friends or extended family with each group staying in a cottage. Beautiful location and my family liked the sheep.

Posted by on 18 Jul. 2019

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Comment from Hotel Management

24 Jul. 2019 by Roy L

Thank you for your kind comments. I am very pleased you enjoyed your stay and do hope we have the pleasure of accommodating you again.

5 out of 5
A rural location with quiet setting and beautifully set out accommodation. Owner very friendly and helpful.

Posted by on 25 Mar. 2019

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Comment from Hotel Management

27 Mar. 2019 by Roy L

Thank you for taking the time to submit a review and for your positive comments. I do hope we can accommodate you again in the future.

5 out of 5
Very quiet and beautiful scenery. Highly recommended.

Posted by on 10 Mar. 2019

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Comment from Hotel Management

12 Mar. 2019 by Roy L

Thank you for taking the time to submit a review. Your comments are appreciated.

5 out of 5
Location and size of queens suite. Massive bathroom

Posted by on 10 Feb. 2019

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Comment from Hotel Management

12 Feb. 2019 by Roy L

Thank you for your positive feedback - it is very helpful to us.

About the Willowbrook Country Apartments

Location 760 Malaghans Road, Speargrass Flat, 9371

Property Features

Willowbrook Country Apartments offers its guests an outdoor tennis court and a spa tub. WiFi is free in public spaces. A terrace, barbecue grills, and ski storage are also featured at Willowbrook Country Apartments. Free self parking is available. A complete renovation of Willowbrook Country Apartments was completed in October 2016. This 4-star Speargrass Flat apartment is smoke free.

  • 1 floor
  • 7 guestrooms or units
  • 4 buildings
  • Built in 1914
  • Ski equipment storage
  • Self-service laundry
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (12.6 km / 7.8 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Willowbrook Country Apartments offers 7 accommodations with hair dryers and irons/ironing boards. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and portable fans.

  • Private outdoor space
  • Microwave
  • Stove
  • Kitchenware
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Heating
  • Portable fan
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 AM

Special check-in instructions:

There is no front desk at this property. If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information.

This property does not have a front desk. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 45.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No lifts
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • LGBTQIA friendly
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: NZD 45.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Willowbrook B&B & Cottages
  • Willowbrook B&B & Cottages Arrowtown
  • Willowbrook Cottages Arrowtown
  • Willowbrook Country Apartments Arrowtown
  • Willowbrook Country Arrowtown
  • Willowbrook Country Apartments Apartment Arrowtown
  • Willowbrook Country Apartments Apartment
  • Willowbrook Country Apartments Apartment Speargrass Flat
  • Willowbrook Country Apartments Speargrass Flat
  • Willowbrook B B Cottages
  • Willowbrook s Speargrass Flat
  • Willowbrook Country Apartments Apartment
  • Willowbrook Country Apartments Speargrass Flat
  • Willowbrook Country Apartments Apartment Speargrass Flat

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.