4/10 Poor
Danielle
6 Feb 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing like it was advertised
The interior is nothing like the Hotels.com photos. You can see hints of how beautiful it must have once been but the interior has been renovated down to a small area with walls and doors in odd places. There is no huge elegant lobby as pictured. The staff did not speak English or French as stated in the listing, and they were rude to my French Canadian husband because of his novice Spanish. The wifi was not free and easy we had to ask for it 3 times and eventually someone came to our room and helped us log in. There were no black out drapes, no free water, and I booked a double bed thinking we would get the lovely spacious room shown with tall wooden window frames, but got put in the "quadruple family room" with metal windows and peeling plastic coatings. The window in the bathroom was partly in the shower and broken, and the interior of the hotel was mostly dark as the lights were on motion sensors, inside! For $45 USD it was awful, not clean with many hairs on the bathroom floor and someone else's towels hanging on the bar on the shower door. VERY disappointing, along with the noise, and prostitutes on the street corner outside. Not a nice area of town, and even our taxi driver was shocked at how much they charged us to stay there one night. Thankfully the rest of our entire trip was wonderful and the Ecuadorian's were welcoming and friendly.
Please update this Hotel's information so people are not shocked and scammed!
Danielle
Stayed 1 night in Jan 2024