Hilton Richmond Downtown

4.0 star property
Hotel with 3 restaurants, steps from Greater Richmond Convention Center

Photo gallery for Hilton Richmond Downtown

Courtyard
3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Meeting facility
Lobby
3 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Laundry
The current price is NZ$298
includes taxes & fees
23 Nov - 24 Nov

Explore the area

View map
501 E Broad St, Richmond, VA, 23219
  • Place, Greater Richmond Convention Center
    ‪3 min walk‬
  • Place, Virginia Commonwealth University
    ‪10 min walk‬
  • Place, Altria Theater
    ‪16 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪13 min drive‬

Room options

Standard Room, 1 King Bed

8.0 out of 10
Very good
(29 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed, Accessible (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Roll-in shower)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Premium bedding
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Accessible, Executive Level (Bathtub)

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Executive Level

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed, Executive Level

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Executive Level

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible, Bathtub

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Accessible (Roll-in shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 1 King Bed, Accessible (Hearing Accessible)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(23 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible, Bathtub (w/ Bathtub)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Executive Level

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible, Executive Level (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Executive Level

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Roll-in Shower)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Separate bedroom
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Richmond

Hilton Richmond Downtown puts you in the heart of Richmond, steps from Greater Richmond Convention Center and within a 15-minute stroll of Black History Museum. Highlights at this hotel include 3 restaurants, an indoor swimming pool and a 24-hour gym. .The restaurant, 1885 Cafe & Market, is open for breakfast, lunch and dinner. Gather & Hem is the hotel's own lobby lounge, serving drinks along with lunch and dinner. 15000 square feet (1394 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 4-property class Downtown Richmond hotel include Allianz Amphitheater at Riverfront and Altria Theater.

What's nearby

  • Broad Street - 1 min walk - 0.0 km
  • The National - 2 min walk - 0.2 km
  • Greater Richmond Convention Center - 3 min walk - 0.3 km
  • Virginia Commonwealth University - 10 min walk - 0.8 km
  • Altria Theater - 16 min walk - 1.4 km

Getting around

  • Richmond Main Street Station - 17 min walk
  • Richmond, VA (RIC-Richmond Intl.) - 13 min drive

Restaurants

  • ‪Urban Hang Suite - ‬3 min walk
  • ‪Richmond Marriott Hotel Concierge Lounge - ‬1 min walk
  • ‪Fall Line Kitchen & Bar - ‬2 min walk
  • ‪Penny Lane Pub - ‬3 min walk
  • ‪Secret Sandwich Society - ‬2 min walk

About this property

Hilton Richmond Downtown

Hotel with 3 restaurants, steps from Greater Richmond Convention Center
Hilton Richmond Downtown offers its guests an indoor pool and a 24-hour fitness centre. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 9 meeting rooms are available. Event space at this hotel measures 15000 square feet (1394 square metres) and includes conference space. A vending machine, tour/ticket assistance, and a garden are also featured at the business-friendly Hilton Richmond Downtown. Parking is available for a fee. A complete renovation of Hilton Richmond Downtown was completed in June 2021.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

  • 1 building
  • 250 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2009
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
Hilton Richmond Downtown offers 250 accommodations with MP3 docking stations and a safe. Pillowtop beds feature down duvets and premium bedding. 47-inch LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 51 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 24 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 1885 Cafe & Market
  • Gather & Hem
  • LaGrotta Restaurante

Things to do

  • 24-hour gym
  • Bicycle storage
  • Bicycle tours
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15,000 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Renovated entire property - June 2021
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.00 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 24 per person
  • Valet parking fee: USD 51 per night (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)
  • In-room safe fee: USD 0 per day
  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.
    For guests' safety, the property includes a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 10:00 AM to 10 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Richmond Downtown
Hilton Garden Inn Richmond Downtown
Hilton Garden Inn Richmond Hotel Richmond
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown
Hilton Richmond Downtown Hotel
Hilton Richmond Downtown Richmond
Hilton Richmond Downtown Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hilton Richmond Downtown?

Hilton Richmond Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Richmond Downtown?

As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Hilton Richmond Downtown on 23 Nov 2025 start from NZ$298.17, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Richmond Downtown?

Yep, Hilton Richmond Downtown has valet parking with in/out privileges for USD 51 per night.

Does Hilton Richmond Downtown have a pool?

Hilton Richmond Downtown has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 10 PM.

What makes Hilton Richmond Downtown a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hilton Richmond Downtown.

Is Hilton Richmond Downtown family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as travel cots in the guestrooms, it's no surprise that Hilton Richmond Downtown is a hit with families.

Does Hilton Richmond Downtown serve breakfast?

Sure does, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hilton Richmond Downtown?

No, Hilton Richmond Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Richmond Downtown?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Richmond Downtown?

Check-in begins at 4 PM. Check-out time is 11 AM.

Reviews

Hilton Richmond Downtown Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 569 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 97 out of 1003 reviews
Rating 4 - Poor. 68 out of 1003 reviews
Rating 2 - Terrible. 59 out of 1003 reviews

Reviews

2/10 Terrible

Venkatesan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Felt a bit of attitude by the moment I checked in at the counter, ie staff was unusually delaying the check in while 2 people after me got checked in. Worst part is on the day of check out the Valet staff lost my car key (extremely unusual ) and ended up booking another rental for me. They didn’t seems to care much about this incident and keep saying the staff may be sleeping and laughing. Something fishy with these staff mindset, never seen such Hilton Honers experience before.
Stayed 3 nights in Jul 2025

10/10 Excellent

Brina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful attentive friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

MIN KYUNG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious, clean and the bed was very comfortable.My family and I enjoyed the pool.
Stayed 2 nights in Aug 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great overnight stay

Great location and stay for our daughter’s graduation from VCU.
Stayed 2 nights in May 2025

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice
Stayed 1 night in Jul 2025

8/10 Good

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room service was good food good bed comfor a little soft but ok overall
Stayed 2 nights in Jul 2025

10/10 Excellent

Jabarbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

David

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

bruce

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super nice room, gym great pool area nice outdoor

Food great, customer service 100% great
Stayed 2 nights in Jul 2025

10/10 Excellent

Stephen

Stayed 1 night in Jul 2025

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

Ty

Stayed 1 night in Jul 2025

8/10 Good

Tammy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel amenities were good, however, restaurants food wasn't that good. No microwave in our room made it inconvenient for warming up leftovers from other restaurants.
Stayed 2 nights in Jul 2025

8/10 Good

Ronald

Liked: Room comfort
Good stay
Stayed 2 nights in Jul 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Joel

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Refrigerator

The Hotel Staff was nice and the beds were very comfortable, however the top portion of the freezer was frost bitten and wouldn't close. My sister is diabetic and needed to freeze her medicine. We called the front desk, but nothing happened until she spoke to the manager. Maintenance did come right away. However, because the refrigerator door didn't close the night before, all of the ice melted before hand. Management was willing to switch out the refrigerator.
Stayed 2 nights in Jul 2025

10/10 Excellent

Charles

Stayed 1 night in Jul 2025

8/10 Good

Yaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good experience. The valet attendant, Jodi was very polite, friendly and helpful.
Stayed 1 night in Jul 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason on front desk was very nice and gave us an upgraded room, which was very spacious! And beds were so comfortable!! Only complaint was they charged me for parking, when I didn’t even drive. But front desk fixed and removed from my bill.
Stayed 3 nights in Jul 2025

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was incredible, with a huge shout out to Mickey/Minnie. She was incredible with all our questions and needs.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shenita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025