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Hilton Richmond Hotel & Spa/Short Pump

Property class: 4

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

A large hotel with a prominent "Hilton" sign, a covered walkway with railings, and a sign reading "Towne Center West".
The entrance to Shulas Steak House with a dark wood facade, two large planters with greenery, and a bar area visible to the right.
An outdoor patio area with seating, a fire feature, and a spa & salon sign.
A bar area with dark wood cabinetry, a television mounted above the bar, and a variety of liquor bottles displayed on shelves.
A modern hotel lobby with a reception desk, curved ceiling design, and a glass entrance.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$317
includes taxes & fees
1 Nov - 2 Nov

Explore the area

View map
12042 West Broad Street, Richmond, VA, 23233
  • Place, Short Pump Town Center
    ‪6 min walk‬
  • Place, Short Pump Village
    ‪3 min drive‬
  • Place, Greater Richmond Convention Center
    ‪27 min drive‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪42 min drive‬

Room options

View all photos for Room

A hotel room with a desk, a brown leather sofa, a blue armchair, a coffee table, and a patterned carpet.

Room

  • 65 sq m
  • Sleeps 2
  • 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Room, 2 Queen Beds, Accessible (Roll-In Shower)

8.0 out of 10
Very good
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Hearing Accessible (Hearing Accessible)

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Room, 1 King Bed, Hearing Accessible (Hearing Accessible)

9.6 out of 10
Exceptional
(4 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility and Hearing)

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Room, 2 Queen Beds, Accessible (Mobility and Hearing)

8.6 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed

A hotel room with a flat-screen TV, a wooden desk with drawers, a chair, and a bed.

Junior Suite, 1 King Bed with Sofa bed

  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed

A hotel room with a sectional sofa, armchairs, a dining table with chairs, a TV, a lamp, and large windows with curtains.

Executive Suite, 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(24 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Hearing Accessible (Hearing Accessible)

A hotel room with a large bed, a sofa, a desk with a TV, and a chair.

Superior Room, 1 King Bed with Sofa bed, Hearing Accessible (Hearing Accessible)

10.0 out of 10
Exceptional
(3 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Bathtub

A hotel room with a large bed, two armchairs, a desk, and a view of the outdoors.

Room, 1 King Bed, Bathtub

9.2 out of 10
Wonderful
(68 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Bathtub

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Room, 2 Queen Beds, Bathtub

9.0 out of 10
Wonderful
(23 reviews)
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Richmond

At Hilton Richmond Hotel & Spa/Short Pump you'll be within a 10-minute walk of Short Pump Town Center and 1.9 km (1.2 mi) from Short Pump Village. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering at Aura Spa can include deep-tissue massages, body wraps and mani/pedis. The café, Aroma Cafe, is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym and Hot tub. 21937 square feet (2038 square metres) of event facilities include 11 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and microwave in a common area. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Within a 20-minute drive of this 4-property class Short Pump hotel, attractions include University of Richmond and Virginia Commonwealth University.

What's nearby

  • Short Pump Town Center - 6 min walk - 0.6 km
  • Short Pump Village - 3 min drive - 1.8 km
  • Virginia Commonwealth University - 25 min drive - 26.0 km
  • Greater Richmond Convention Center - 27 min drive - 28.3 km
  • Kings Dominion - 32 min drive - 42.1 km

Getting around

  • Richmond Main Street Station - 19 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 29 min drive

Restaurants

  • ‪The Cheesecake Factory - ‬12 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪Casa Del Barco - ‬10 min walk
  • ‪Chick-fil-A - ‬10 min walk
  • ‪Capital One Café - ‬12 min walk

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hilton Richmond Hotel & Spa/Short Pump offers its guests a full-service spa, an indoor pool, and a hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 11 meeting rooms. Event space at this hotel measures 21937 square feet (2038 square metres) and includes conference space. A 24-hour fitness centre, spa services, and a terrace are also featured at the business-friendly Hilton Richmond Hotel & Spa/Short Pump. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Richmond hotel.

  • 1 building
  • 254 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • 21937 sq ft of conference space
  • 2038 sq. m of conference space
  • Built in 2009
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop
Hilton Richmond Hotel & Spa/Short Pump offers 254 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 65-inch flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Aura Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is open selected days.

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  • Pool
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The price is NZ$235
includes taxes & fees
8 Nov - 9 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 10 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 9 to 18 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Aroma Cafe
  • Shula's Steakhouse

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Wedding services

Business services

  • 11 meeting rooms
  • 21,937 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium cable/satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Hilton Honors mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 9.00 to 18.00 per person
  • Covered self-parking fee: USD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Frequently asked questions

What is the cancellation policy at Hilton Richmond Hotel & Spa/Short Pump?

Hilton Richmond Hotel & Spa/Short Pump offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Richmond Hotel & Spa/Short Pump?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Hilton Richmond Hotel & Spa/Short Pump on 1 Nov 2026 start from NZ$317, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Richmond Hotel & Spa/Short Pump?

Yep, Hilton Richmond Hotel & Spa/Short Pump has a covered self car park for USD 10.00 per day. A self car park is also available, for a fee.

Is there a spa on site at Hilton Richmond Hotel & Spa/Short Pump?

Yep, Aura Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Hilton Richmond Hotel & Spa/Short Pump have a pool?

Hilton Richmond Hotel & Spa/Short Pump has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Richmond Hotel & Spa/Short Pump?

Hilton Richmond Hotel & Spa/Short Pump features a full-service spa, an indoor pool and 2 restaurants.

What makes Hilton Richmond Hotel & Spa/Short Pump a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Richmond Hotel & Spa/Short Pump.

Is Hilton Richmond Hotel & Spa/Short Pump family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Hilton Richmond Hotel & Spa/Short Pump is a hit with families.

Does Hilton Richmond Hotel & Spa/Short Pump serve breakfast?

Sure does, cooked-to-order brekkie is on offer on weekdays from 6:30 AM to 11:00 AM and weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hilton Richmond Hotel & Spa/Short Pump?

No, Hilton Richmond Hotel & Spa/Short Pump does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Richmond Hotel & Spa/Short Pump?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Richmond Hotel & Spa/Short Pump?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hilton Richmond Hotel & Spa/Short Pump?

No, only service animals are allowed.

Hilton Richmond Hotel & Spa/Short Pump Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 703 out of 1007 reviews
Rating 8 - Good. 168 out of 1007 reviews
Rating 6 - Okay. 70 out of 1007 reviews
Rating 4 - Poor. 36 out of 1007 reviews
Rating 2 - Terrible. 30 out of 1007 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel in a great location!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the hotel lobby was nice with Starbucks and bar.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay! We were in the area for our wedding cake tasting and the front desk staff was simply wonderful! Nice clean and quiet hotel with great amenities.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional amenities and wonderful helpful staff
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The property was in close vicinity to everything - shops, dining and easily accessible. The room and dining were beautiful and the staff was very accommodating.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar/restaurant downstairs is just as amazing at the rooms.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby, friendly and helpful staff
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travel to Richmond once a month for a chemo treatment so we frequently stay in the area. We enjoy everything about this resort!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and the amenities great. Nice Starbucks in the lobby!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff friendly, and overall great atmosphere and great place to stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, friendly staff. Bar is open late and very friendly. Will stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near many activities. Clean room and nice pool and hot tub.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location Perfect staff Excellent staff
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, property was quiet, and staff was friendly and helpful
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had a great stay for an extended weekend getaway. The spa is fantastic and I love the location.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay! We had 4 rooms for a family girls getaway and really enjoyed the hotel! Perfect location and very helpful staff overall!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and property was super clean
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was exceptional
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great night! Great accommodations.
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and Spa is in a lovely area of Richmond. The staff was very helpful, the room was comfortable and clean. Shula’s steakhouse is in the lobby, so a good meal is always waiting. We will stay here every year on our travels from Florida to New York.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the staff was very nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean rooms, spacious hotel, staff was very helpful and the spa was a nice treat.
Stayed 2 nights in Feb 2026