2/10 Terrible
Stephanie
Travelled with family and small children
12 Mar 2025
Disliked: Staff & service
DO NOT STAY HERE — THEY STOLE MY RINGS AND DIDN’T CARE!
I had the absolute worst experience at this resort. On the day of checkout, I took a quick shower and rushed out of my room, accidentally leaving my engagement ring and wedding ring behind. As soon as I realized, I immediately tried to contact the resort, hoping they could help me locate my rings.
Getting in touch with them was a nightmare. They did not have a working toll-free number, and the number listed on their website did not work. I had to email them, and it took them days to respond. I finally had to ask a friend from Panama to call them from a local number, and that’s the only way I was able to get through to them. Even then, their response was cold and dismissive. They claimed my rings were not found and showed zero interest in looking into it or helping me.
It’s clear that someone on their staff stole my rings, and the resort did absolutely nothing to investigate or assist me. No sympathy, no concern, just a flat-out “we don’t have them” attitude.
I am devastated. My priceless, sentimental rings are gone forever, and this resort did not care one bit. If you value your belongings or expect basic human decency, DO NOT STAY HERE. They are unprofessional, unhelpful, and apparently have dishonest staff. Worst experience of my life.
Stephanie
Stayed 1 night in Mar 2025
