"Pleasant for business trip lay over for one night. " More

By a verified traveller on Mon 03 Sep 2018

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Hotel Description

Four Canoes Hotel puts you in the center of Rotorua, 1.2 km (0.7 mi) from Tamaki Maori Village and 1.3 km (0.8 mi) from Polynesian Spa. Highlights at this motel include 3 outdoor swimming pools, free self parking, and a spa tub.

All 50 rooms feature free WiFi, patios, and flat-screen TVs. Fridges, premium bedding, and coffee/tea makers are also available.

This smoke-free motel offers free WiFi in public areas, barbecues, and express check-out. Other amenities include laundry facilities, tour/ticket assistance, and luggage storage. Each morning continental breakfast is served between 6:30 AM and 10 AM. There's also the convenience of free RV/bus/truck parking.

Within a 15-minute drive of this 3-star Fenton Street motel, attractions include Skyline Rotorua and Lake Rotorua.

Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$110 per night

Queen Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Four Canoes Hotel ratings based on 68 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Four Canoes Hotel

Everyone (62) Couples (1) Students (1) Family (4)
2 out of 5
The only positive was the beds were comfortable. The room was dirty with holes in the wall and scuff marks. Curtains didn't fully cover the windows. The shower was dirty. Very dodgy looking guests/ family members outside ground units and not very professional reception with young child playing behind the desk and eating food. Definitely not worth $179 for 1 night. Would not stay again and definitely wouldn't recommend.

Posted by on 10 Feb. 2019

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Comment from Hotel Management

11 Feb. 2019 by Ryan

Dear Guest, Thank you for your valuable feedback. We are happy to know that the beds were comfortable and hoping you got to have a good rest. We would like to know a little more about your stay as all our rooms have a ranch slider and no windows in particular. We are having the bathrooms renovated soon and is on our priority list. Our units across the reception are long terms accommodation. We are indeed sad to hear that you were not happy with the service at the reception as our staff are always highly spoken about. We do hope you enjoyed the rest of your time in Rotorua.

2 out of 5
wifi was not good, soap holder had never been cleaned, hot water kept getting hot and cold, whole place needs a good clean and paint job.

Posted by on 5 Feb. 2019

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Comment from Hotel Management

6 Feb. 2019 by Four Canoes Reservations Team

Thank you for your feedback. We did have issues with the wifi for a few days while we waited for the new router to arrive. However, we did mention this to each guest on arrival. The stain you see on the soap holder is only from the sulphur mark as the property is sitting on a geothermal location and there is alot of sulphur in the air. We do hope you enjoyed the rest of the city and had a good time.

1 out of 5
There was dirt and stains in the bed and no parking

Posted by on 4 Feb. 2019

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Comment from Hotel Management

8 Feb. 2019 by ryan

Thank you for the feedback. We would like to know more about the dirt stains on the bed. Would it be the linen or on the actual bed. We do offer free parking on the property. Only on full house days there can be some trouble if you arrive late in the night. We hope you enjoyed the rest of your time in Rotorua.

1 out of 5
Dirty, shabby, unkept. More of a backpacks than a hotel. Looked fine from the road, but in the carpark were overflowing bins and bottles lying around. Manager refused a refund because it was less than 24 hours before checkin. Despite being charged the full rate, we left and stayed elsewhere. Suggest Wotif reevaluate marketing for this property.

Posted by on 4 Feb. 2019

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Comment from Hotel Management

8 Feb. 2019 by Four Canoes Reservations Team

Sorry for inconvenience but we did try to resolve this with you. As you have mentioned when you had spoken to the Manager your main concern was the room facing the road (Seddon Street) and that the paint on the electrical switch board was not hygienic. The team did arrange to upgrade your room and both guests were happy with the new room only to find out that the key was dropped a few minutes later at the reception without any communication. We hope you did find a place to your liking and enjoyed rest of your stay in Rotorua.

4 out of 5
good stay, liked the cold pool, friendly staff, fan worked well

Posted by on 30 Jan. 2019

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Comment from Hotel Management

30 Jan. 2019 by Four Canoes Reservations Team

Thank you for your feedback. We hope to see you again.

4 out of 5
Central location and friendly staff. Can walk to town from here

Posted by on 12 Jan. 2019

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Comment from Hotel Management

13 Jan. 2019 by Ryan

Thank you for the valuable feedback. We look forward to seeing you again.

4 out of 5

Posted by on 10 Dec. 2018

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Comment from Hotel Management

10 Dec. 2018 by Four Canoes Reservations Team

Dear Guest, Thank you for your feedback. We are pleased you enjoyed your stay with us. Safe travels, Kind Regards, Four Canoes Team

2 out of 5
Someone left the geothernal heater on so the room was hot (no air con) and took ages to cool down once I turned it off. Property is a bit tired but OK for one night.

Posted by on 2 Dec. 2018

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Comment from Hotel Management

13 Dec. 2018 by Four Canoes Reservations Team

Dear Guest, Thank you for your feedback. We are very sorry about the heating situation as we had a few in house guests that requested to have the geothermal heating put in as they felt a little cold. Please feel free to contact us to discuss any further details. Safe travels, Kind Regards, Four Canoes Team

3 out of 5

Posted by on 23 Oct. 2018

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Comment from Hotel Management

25 Oct. 2018 by Four Canoes Reservations Team

Dear Guest, Thank you for your feedback. Safe travels, Kind Regards, Four Canoes Team

5 out of 5
Good value. Close to town, Helpful, friendly staff.

Posted by on 12 Sep. 2018

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Comment from Hotel Management

14 Sep. 2018 by Four Canoes Reservations Team

Dear Guest, Thanks for your feedback, Safe Travel, Regards, Four Canoes Team

Property Features

Four Canoes Hotel offers its guests 3 the outdoor swimming pools and a spa tub. Public spaces have free WiFi. Event space at this motel measures 1076 square feet (100 square metres) and includes conference rooms. Tour or ticket assistance, a BBQ, and vending machine are also featured at Four Canoes Hotel. Free self parking is available. This 3-star Rotorua motel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 2 buildings
  • 1076 sq ft of conference space
  • 100 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Pool or billiards table
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Number of outdoor pools - 3
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.4 km / 5.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Four Canoes Hotel offers 50 forms of accommodation with coffee/tea makers and shared/communal kitchens. Rooms open to patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Communal kitchen
  • Private patio
  • Flat-screen television
  • Fridge
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 6:30 AM to 10 AM.

Spa Services

  • Outdoor public bath (no mineral springs)

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 10 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 7 AM until 10 PM
If you are planning to arrive after 10 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 7 AM - 10 PM
Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 12.00 and NZD 16.00 for adults, and NZD 10.00 and NZD 12.00 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Four Canoes Hostel Rotorua
  • Four Canoes Hostel
  • Four Canoes Rotorua
  • Four Canoes
  • 4 Canoes Hotel
  • Four Canoes Hotel Rotorua

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Four Canoes Hotel.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Motel property has been rated 3 stars.

Official New Zealand Rating provided by Qualmark®