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Lopesan Villa del Conde Resort & Thalasso

5.0 star property
Stylish beach retreat with 6 outdoor pools

Photo gallery for Lopesan Villa del Conde Resort & Thalasso

Lobby
Property preview
6 outdoor pools, pool umbrellas, pool loungers
Front of property
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Gym
The current price is NZ$724
includes taxes & fees
12 Dec - 13 Dec

Explore the area

View map
Mar Mediterraneo 7, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Place, Maspalomas Lighthouse
    ‪7 min walk‬
  • Place, Maspalomas Beach
    ‪8 min walk‬
  • Place, Meloneras Beach
    ‪10 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪30 min drive‬

Room options

View all photos for Standard Double Room, Terrace, Garden View

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room, Terrace, Garden View

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Terrace (Unique)

Junior Suite, Terrace (Unique) | Living room

Junior Suite, Terrace (Unique)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Pillow menu
Down duvet
Premium bedding
  • 80 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Senior Suite, Terrace (Unique)

Senior Suite, Terrace (Unique)

Senior Suite, Terrace (Unique)

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Free cots/infant beds
TV
Pillow menu
Down duvet
Premium bedding
  • 96 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Standard Double Room, Terrace

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room, Terrace

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room, Terrace, Garden View

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room, Terrace, Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room (Unique)

Deluxe Double Room (Unique)

Deluxe Double Room (Unique)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • 51 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room, Terrace

1 bedroom, premium bedding, down duvets, minibar

Standard Double Room, Terrace

9.2 out of 10
Wonderful
(67 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
TV
Pillow menu
Down duvet
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the area

San Bartolomé de Tirajana

A luxury stay in San Bartolomé de Tirajana awaits you at Lopesan Villa del Conde Resort & Thalasso. Within just a 15-minute stroll, you'll find popular places like Maspalomas Lighthouse and Meloneras Beach. Highlights at this beach hotel include 6 outdoor swimming pools, 2 poolside bars and a full-service spa. .A day of pampering at Corallium Thalasso Villa del Conde can include Swedish massages, prenatal massages and body wraps along with aromatherapy and hydrotherapy. The buffet restaurant, La Plaza, serves international cuisine and is open for breakfast and dinner. With 5 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the free kids' club, gym, outdoor tennis court and Turkish bath/hammam. 1615 square feet (150 square metres) of event facilities include 8 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Buffet breakfast is available daily between 8:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Maspalomas hotel include Maspalomas Dunes and Yumbo Shopping Center.

What's nearby

  • Maspalomas Lighthouse - 7 min walk - 0.6 km
  • Maspalomas Beach - 8 min walk - 0.7 km
  • La Charca Lagoon - 8 min walk - 0.8 km
  • Meloneras Beach - 10 min walk - 0.9 km
  • Maspalomas Golf Course - 4 min drive - 1.9 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 33 min drive

Restaurants

  • ‪Sa-Wa-Dee Thai Restaurant & Bar - ‬4 min walk
  • ‪Las Dunas - ‬6 min walk
  • ‪Marula Lopesan Baobab - ‬3 min walk
  • ‪Terraza La Sirena - ‬3 min walk
  • ‪Restaurante Baobab - ‬3 min walk

About this property

Lopesan Villa del Conde Resort & Thalasso

Stylish beach retreat with 6 outdoor pools
Lopesan Villa del Conde Resort & Thalasso offers its guests a full-service spa, 6 outdoor swimming pools, an outdoor tennis court, and a health club. Along with a restaurant, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 5 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 1615 square feet (150 square metres) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Lopesan Villa del Conde Resort & Thalasso. Limited free parking is available on a first-come, first-served basis.

This 5-star San Bartolomé de Tirajana hotel is smoke free.

  • 561 guestrooms or units
  • 6 levels
  • 2 bars by the pool
  • 5 bars or lounges
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue
Lopesan Villa del Conde Resort & Thalasso offers 561 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with satellite channels and Netflix. Bathrooms include a separate bath and shower with a rainfall showerhead, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is provided on a daily basis.

Corallium Thalasso Villa del Conde has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include Swedish massages, facials, body wraps and body scrubs. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

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  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, 1,001 reviews
The price is NZ$752
includes taxes & fees
10 Dec - 11 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 13 for adults and EUR 6.50 for children
  • 2 poolside bars
  • 5 bars/lounges
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Alpendre
  • La casa vieja
  • La Plaza
  • Ovo

Things to do

  • 27-hole adjacent golf course
  • 6 outdoor pools
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Health club
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Steam room
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 1,615 square feet of conference space
  • 8 meeting rooms

Outdoors

  • Garden
  • On the bay
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 6 floors
  • Banquet hall
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch TV with cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 13 for adults and from EUR 6.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

LOPESAN Villa Conde Resort & Thalasso
LOPESAN Villa Conde Resort & Thalasso San Bartolome de Tirajana
Lopesan Villa Conde Resort Thalasso San Bartolome de Tirajana
LOPESAN Villa Conde Thalasso San Bartolome de Tirajana
Lopesan Villa Conde Thalasso San Bartolome de Tirajana
Hotel Lopesan Villa del Conde Resort & Thalasso
LOPESAN Villa del Conde Resort Thalasso
Lopesan Villa Conde Thalasso
Lopesan Villa Conde Resort Thalasso
Lopesan Del Conde & Thalasso
Lopesan Del Conde & Thalasso
Lopesan Villa del Conde Resort Thalasso
Lopesan Villa del Conde Resort & Thalasso Hotel

Frequently asked questions

What is the cancellation policy at Lopesan Villa del Conde Resort & Thalasso?

Lopesan Villa del Conde Resort & Thalasso offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lopesan Villa del Conde Resort & Thalasso?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at Lopesan Villa del Conde Resort & Thalasso on 12 Dec 2025 start from NZ$723.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lopesan Villa del Conde Resort & Thalasso?

Yep, Lopesan Villa del Conde Resort & Thalasso has a free self car park. Onsite parking is limited.

Are there any beaches close to Lopesan Villa del Conde Resort & Thalasso?

Yep, Lopesan Villa del Conde Resort & Thalasso is a short 11-minute walk from Meloneras Beach. Fun beach activities include jet skiing, surfing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at Lopesan Villa del Conde Resort & Thalasso?

Yep, Corallium Thalasso Villa del Conde is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Lopesan Villa del Conde Resort & Thalasso have a pool?

Lopesan Villa del Conde Resort & Thalasso has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Lopesan Villa del Conde Resort & Thalasso?

Lopesan Villa del Conde Resort & Thalasso features 2 poolside bars, 6 outdoor pools and a full-service spa.

What makes Lopesan Villa del Conde Resort & Thalasso a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Lopesan Villa del Conde Resort & Thalasso.

Is Lopesan Villa del Conde Resort & Thalasso family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Lopesan Villa del Conde Resort & Thalasso is a hit with families.

Does Lopesan Villa del Conde Resort & Thalasso serve breakfast?

Sure does, buffet brekkie is available daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Lopesan Villa del Conde Resort & Thalasso?

No, Lopesan Villa del Conde Resort & Thalasso does not offer an airport shuttle service.

Is there a bar or restaurant at Lopesan Villa del Conde Resort & Thalasso?

Relax with a coldie at the 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Lopesan Villa del Conde Resort & Thalasso?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Lopesan Villa del Conde Resort & Thalasso?

No, only service animals are allowed.

Is there a golf course on site at Lopesan Villa del Conde Resort & Thalasso?

There is a golf course next to Lopesan Villa del Conde Resort & Thalasso.

Reviews

Lopesan Villa del Conde Resort & Thalasso Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 661 out of 994 reviews
Rating 8 - Good. 244 out of 994 reviews
Rating 6 - Okay. 64 out of 994 reviews
Rating 4 - Poor. 17 out of 994 reviews
Rating 2 - Terrible. 8 out of 994 reviews

Reviews

10/10 Excellent

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great for relaxation!
Stayed 6 nights in Jul 2025

10/10 Excellent

Letitia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a fantastic stay. Lots of space, great food and amenities. Couldn’t fault anything.
Stayed 1 night in Jul 2025

6/10 Okay

andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Do not book if you want dinner it’s terrible

We had to complain constantly about the poor food at the evening buffet no al carte available We enddd up using sister hotels for dinner totally different experience This is not a 5 star property a 4 apart from the F&B that’s 2 star quality. Last night we were tired and went one last time no salad bar, pasta again mixed with meat, I had broccoli my daughter Chips !!!! Shocking
Stayed 7 nights in Jul 2025

10/10 Excellent

Sergey, Saint Petersburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am 2nd time in this hotel with conference. All very nice, Good conditions, many different food in hotel’ restaurants, large pools and garden. Hotel is close to all activity of Maspalomas,
Stayed 4 nights in Jul 2025

6/10 Okay

Anthony

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Staff don’t speak English. Made us purchase a full adult meal for a child at lunch instead of a small portion.
Stayed 7 nights in Jul 2025

10/10 Excellent

ellie

Liked: Staff & service, property conditions & facilities, room comfort

Thank you Thomas for the service

This hotel is a bit unique.... it does not look like a hotel but like a church. Very interesting! Spoil in food choices..... a blessing and a curse... But, the most I loved was the balcony view to the sea, sun, moon. I appreciate the apology because it take humility to do it. I loved the feel... Having a bathtub ... was all the magic + night view to the MOON....I was looking for Thank you!
Stayed 5 nights in Jul 2025

8/10 Good

Gillian Ruth

Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel with excellent food and service in the half board buffet. Luxury spacious hotel room with a great selection of pools and extremely clean in all areas of the hotel. Situated by the coastal path to Melanores and Maspalomas The main downside of this beautiful hotel is some of its reception staff. On both check in and check out I found the attitude and support poor for a 5 star hotel and certainly not that you receive in the rest of the hotel. At check in you are given a map of the hotel, which is a resort so on many levels, and told to find your room. Unless of course as I did I requested to be shown and helped with my luggage. On check out, I was given an extension to my room stay free of charge. But on actual checking out the balance of my account had been taken from my credit card deposit without my prior checking the charge and then without offering me the opportunity to pay cash as I wanted to. It took another member of staff to credit my account and accept the cash. There are other instances when my enquiries at reception where met with members of staff stood in a huddle talking and ignoring my presence. Ive stayed at other Lopesan hotels in the area and the reception have always been extremely helpful. I also met another young couple checking out who experienced the check in and check out unhelpful service. If the got this area sorted it would be a 5 star excellent hotel!
Plaza area
View as the sun sets from the Plaza bar
View from the coastal path
Stayed 7 nights in Jun 2025

10/10 Excellent

Emily Jade

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been absolutely wonderful. The staff are lovely and the property is very clean. The food has been really good every night and a lot of options. The spa is also amazing.
Stayed 5 nights in Jun 2025

10/10 Excellent

Jessica Fay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel making for a most excellent break in a great part of GRAN CANARIA.
Stayed 5 nights in Jun 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an amazing stay.OVO restaurant was a real gem. Would 100% go again
Stayed 3 nights in May 2025

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were amazing and the property was beautiful with 3 pools to choose from as well as a separate pool for kids and another pool for UNIQUE guests. The resort was beautiful however it is easy to get lost trying to find your room. I wouldn't say this is 5 star by many people's standard though it is more a 4 star. The only let downs were breakfast which was cold with uncooked baked beans, runny scrambled eggs, soggy cold hash browns, croissants from a packet that were dry and tasteless and hard cold eggs Benedict and fried eggs. The only part of breakfast that was hot were the freshly made omelettes. The other key down were the toiletries. They were all in squeeze bottles attached to the wall which is not what I would expect from a 5 star resort. There was no conditioner by the bath so to get the conditioner you walk to get out of the bath and walk over to the shower and squeeze the conditioner as hard as you could as it was almost impossible to get anything out of it and take it back into the bath. The shampoo, conditioner and soap all fixed to the wall were of very poor quality and it left your hair feeling like rope. The other things that were annoying were only two free bottles of water on day one and the fridge is half the depth of a normal one so you have to be careful of what you buy to make sure you will fit it in. The staff everywhere other than reception and Azatea bar were miserable and rude and yes the breakfast staff are militant.
Stayed 3 nights in May 2025

10/10 Excellent

Prerna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was gorgeous. Lots of pools and the space on the property was great.
Stayed 4 nights in May 2025

10/10 Excellent

anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2025

8/10 Good

Sara

Liked: Cleanliness
Nuestra habitación nunca fue limpiada adecuadamente. El primer día: una habitación no estaba limpia. El segundo día: no cambiaban las toallas. Todos los días: no reponían refrescos. No había café en la habitación. Cuando preguntamos en recepción, nos dijeron que no nos darían café porque no habíamos pagado la suite junior/habitación más grande adicional. Cuando les expliqué que no había té en la habitación y que si podíamos darnos una bolsita, nos dijeron que era demasiado tarde para dárnoslo, a menos que pagáramos 5 €. El personal del desayuno y el personal de mantenimiento han sido encantadores. Kersti y Maria, del personal de recepción, fueron increíblemente serviciales y Yankiel, del área de desayuno, fue increíblemente amable, servicial y agradable. Otros miembros de la recepción fueron increíblemente groseros, especialmente con la solicitud de refrescos. Las tazas no se limpiaron y se dejaron sucias junto a la tetera en la habitación. No repusieron refrescos durante nuestra estancia. Tuvimos que pedir toallas limpias en más de una ocasión.
Stayed 4 nights in Apr 2025

10/10 Excellent

alan richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous in every way. Perfect for families. Wonderful staff, great dining options.
Stayed 10 nights in Apr 2025

10/10 Excellent

Jorge, Homeasted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in island
Stayed 4 nights in Apr 2025

10/10 Excellent

Catherine

Stayed 7 nights in Apr 2025

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Tania

Travelled with family
Perfect
Stayed 5 nights in Mar 2025

10/10 Excellent

Hang Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

8/10 Good

Trystan Wynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities and pools, good food at buffet restaurant good variety of foods. Poor evening entertainment.
Stayed 8 nights in Mar 2025

8/10 Good

RAHUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Carole Ann

Stayed 6 nights in Feb 2025

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Serviceless hotel

Hotel very clean however if you are looking for service don’t go here…management not interested in the customer…buffet restaurant is like going for school meals…not what you would expect of a five star hotel…or what they rate themselves…I would give it three
Stayed 7 nights in Feb 2025