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Hotel Sombra del Agua

Property class: 3.5

Photo gallery for Hotel Sombra del Agua

An outdoor dining area with wooden tables and chairs, string lights, and potted plants.
A neatly made bed with white and dark pillows, a wooden headboard, and a small wooden nightstand beside it.
A hallway with stone flooring, white walls, and wooden beams.
A restaurant interior with wooden tables and chairs, hanging lights, and potted plants.
A wooden door with a keyhole, set in a white-walled room with an arched doorway.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Bar
The current price is NZ$167
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪146 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

A hotel room with two beds, a window with curtains, a bedside table with a lamp, and a wooden ceiling.

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Classic Room, 1 King Bed

A bed with a wooden headboard, two bedside lamps, and two pillows with a buttoned design.

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Double Beds

Premium bedding, in-room safe, iron/ironing board, free WiFi

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Classic Room, 2 Double Beds

A hotel room with two wooden beds, each with white bedding and dark pillows with yellow buttons. A small wooden nightstand with a lamp is between the beds.

Classic Room, 2 Double Beds

9.4 out of 10
Exceptional
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Superior Room, 2 Double Beds

A hotel room with two beds, wooden headboards, a bench, and a wall clock.

Superior Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Classic Room, 1 King Bed

A neatly made bed with a wooden headboard, two bedside lamps, and a black throw blanket.

Classic Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A neatly made bed with a wooden headboard, white pillows, and a dark throw blanket. There are two bedside lamps with patterned shades on either side of the bed.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A wooden bed with white bedding, two pillows, a bedside table with a lamp, and a small table with a lamp.

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite, 2 Double Beds

A hotel room with two beds, a wooden bench, a wardrobe, and a shelf with towels.

Deluxe Suite, 2 Double Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Suite, 1 King Bed

A neatly made bed with a wooden headboard, two white pillows, two brown pillows with yellow buttons, and a black throw blanket. There are two bedside lamps with wicker shades on wooden nightstands.

Deluxe Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Family Room

A bedroom with a bed, bedside table, wooden wardrobe, and a bathroom with a towel rack.

Family Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free wired internet

About the area

San Cristóbal de las Casas

Hotel Sombra del Agua puts you in the heart of San Cristóbal de las Casas, within steps of San Cristóbal de las Casas Cathedral and Mesoamerican Museum of Jade. Highlights at this Colonial hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and noon. There's also the convenience of limited parking. .Places within a 5-minute walk of this 3.5-property class Zona Centro hotel include Museo de San Cristóbal and Plaza 31 de Marzo.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.2 km
  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Ex-Convent of Santo Domingo - 5 min walk - 0.5 km
  • Santo Domingo Handicraft Market - 7 min walk - 0.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 73 min drive

Restaurants

  • ‪Café Bar Revolución - ‬1 min walk
  • ‪La Tertulia - ‬2 min walk
  • ‪Tortas Locas Hipocampo - ‬1 min walk
  • ‪El Fogón de Jovel - ‬1 min walk
  • ‪La Salsa Verde - ‬1 min walk

About this property

Hotel Sombra del Agua

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Sombra del Agua. The hotel can provide concierge services and wedding services.

This Colonial San Cristóbal de las Casas hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 3 levels
  • Built in 1907
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Sombra del Agua offers 78 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Smart televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 100 metres
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 450 per night.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel Sombra del Agua?

Hotel Sombra del Agua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Sombra del Agua?

As of 27 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on 28 Sept 2026 start from NZ$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Sombra del Agua?

Onsite parking is limited.

What makes Hotel Sombra del Agua a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Sombra del Agua.

Does Hotel Sombra del Agua serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Sombra del Agua?

No, Hotel Sombra del Agua does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Sombra del Agua?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Sombra del Agua?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Sombra del Agua?

No, only service animals are allowed.

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 787 out of 1002 reviews
Rating 8 - Good. 156 out of 1002 reviews
Rating 6 - Okay. 36 out of 1002 reviews
Rating 4 - Poor. 13 out of 1002 reviews
Rating 2 - Terrible. 10 out of 1002 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, location and even better cuisine! Wonderful stay…
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was absolutely wonderful!
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, comfortable bed/rood, hot water, friendly staff, great location short walk to main square, restaurant food/menu = fabulous, sister spa was great! we would definitely consider staying here again!!!
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly, the location is perfect, cleanliness, everything is great!!!
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing experience to have in San Cristobal! The atmosphere is incredible and it’s smack dap in the middle of down town:)
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, hacienda vibe. Very close to all the major Attractions and downtown área. The staff was vey nice. I would highly recommend staying here.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, great decor and service. Perfectly located and the restaurant is outstanding, amongst the 200 best in Mexico
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, near most major attractions in town, excellent staff.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time in San Cristobal, we couldn't have picked a better hotel with a better location. Great AC and great bedding. It would've helped to have closets and/or fridge but not a deal breaker.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean rooms comfortable environment.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy coming here. Great ambiance and excellent food in the restaurant.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location & beautiful colonial building.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, clean rooms , friendly staff, good food at Tarumba, and perfect location
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was on the small side with only an interior window so it was darkish. The a/c was great. Both the rooms and public areas were nicely decorated. Beautiful old colonial building with high ceilings, centrally located. Great amiable helpful staff
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Always enjoy coming back here.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente hotel!!!
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful boutique hotel. I loved everything about it. Very conveniently located to everything. Very Walkable to all major restaurants cafes and landmarks. The only thing I would suggest is a coffee machine in the rooms for those who love there coffee early in the morning like me.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
lovely hote, great restaurant
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excelente personal y habitacion
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.
Stayed 5 nights in Oct 2025