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Hotel Cielo y Selva, San Cristobal de las Casas

Property class: 3

Photo gallery for Hotel Cielo y Selva, San Cristobal de las Casas

A wall with the text "Cielo & Selva" and the tagline "Feel, Eat, and Dream".
A staircase with a brick wall, metal railing, and potted plants.
A bedroom with a wooden bed, a brick-patterned headboard, a wooden dresser, and a TV mounted on the wall.
A hotel corridor with a dining area, potted plants, and a staircase leading to the entrance.
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Room service
  • Housekeeping
  • 24/7 front desk
The current price is NZ$86
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
Francisco I Madero #94, Barrio de Guadalupe, San Cristóbal de las Casas, CHIS, 29230
  • Place, Na Bolom Cultural Museum
    ‪7 min walk‬
  • Place, Guadalupe Church
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪10 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪155 min drive‬

Room options

View all photos for Standard Room

A bedroom with a bed, bedside tables, a hanging macrame decoration, a bedside lamp, and a bathroom with a shower and sink.

Standard Room

  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Ensuite

A bedroom with a bed, a nightstand, a hanging lamp, and a view of a green building outside.

Standard Room, 1 King Bed, Ensuite

10.0 out of 10
Exceptional
(2 reviews)
  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

A bedroom with two beds, a brick-patterned headboard, wooden beams, and a blue accent wall.

Double Room, 2 Queen Beds

  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Room

A bedroom with a wooden ceiling, a bed with white and colorful pillows, a wooden dresser, and a TV mounted on the wall.

Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

About the area

San Cristóbal de las Casas

Hotel Cielo y Selva, San Cristobal de las Casas puts you in the heart of San Cristóbal de las Casas, within just a 10-minute stroll of Na Bolom Cultural Museum and Guadalupe Church. Highlights at this hotel include free continental breakfast. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Additionally, you'll find luggage storage and a banquet hall. Each morning free breakfast is served. There's also free parking nearby, along with the convenience of an airport shuttle. .Places within a 15-minute walk of this 3-property class Barrio de Guadalupe hotel include Foro Cultural Kinoki and Plaza 31 de Marzo.

What's nearby

  • Na Bolom Cultural Museum - 7 min walk - 0.6 km
  • Guadalupe Church - 8 min walk - 0.7 km
  • San Cristóbal de las Casas Cathedral - 10 min walk - 0.9 km
  • Plaza 31 de Marzo - 10 min walk - 0.9 km
  • Santo Domingo Handicraft Market - 10 min walk - 0.9 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 77 min drive

Restaurants

  • ‪Mar Y Chela - ‬4 min walk
  • ‪Libre Cafe - ‬4 min walk
  • ‪Jardín La Reserva - ‬4 min walk
  • ‪La Casa De Willy - ‬2 min walk
  • ‪Restaruante Galeria Las Casas - ‬2 min walk

About this property

Hotel Cielo y Selva, San Cristobal de las Casas

Free breakfast is served daily. Public spaces have free WiFi. Hotel Cielo y Selva, San Cristobal de las Casas also features tour/ticket assistance and room service (during limited hours).

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 21 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
Hotel Cielo y Selva, San Cristobal de las Casas offers 21 accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels.

Bathrooms include a shower. This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • No lift
  • Well-lit path to entrance

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 4 children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Los Altos Hotel Spa San Cristobal de las Casas
Los Altos Hotel San Cristobal de las Casas
Los Altos San Cristobal de las Casas
Hotel Los Altos Hotel San Cristobal de las Casas
San Cristobal de las Casas Los Altos Hotel Hotel
Los Altos Hotel Spa
Los Altos
Hotel Los Altos Hotel
Los Altos Cristobal Las Casas
Los Altos Hotel
Hotel Cielo y Selva San Cristobal de las Casas
Hotel Cielo y Selva, San Cristobal de las Casas Hotel

Frequently asked questions

Does Hotel Cielo y Selva, San Cristobal de las Casas serve breakfast?

You bet, free continental breakfast is offered daily between 7:30 AM and 10:00 AM.

How much does it cost to stay at Hotel Cielo y Selva, San Cristobal de las Casas?

As of 15 Nov 2026, prices found for a 1-night stay for 2 adults at Hotel Cielo y Selva, San Cristobal de las Casas on 16 Nov 2026 start from NZ$86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Hotel Cielo y Selva, San Cristobal de las Casas?

No, but there's an airport shuttle for a fee.

What time are check-in & check-out at Hotel Cielo y Selva, San Cristobal de las Casas?

Check-in begins at 3 PM. Check-out time is noon.

Hotel Cielo y Selva, San Cristobal de las Casas Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 79 out of 152 reviews
Rating 8 - Good. 43 out of 152 reviews
Rating 6 - Okay. 20 out of 152 reviews
Rating 4 - Poor. 6 out of 152 reviews
Rating 2 - Terrible. 4 out of 152 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a great place to stay
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly and helpful all the time!
Stayed 8 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is super close to the Andaderas and Downtown, but unfortunately the rooms a super tiny, not well designed. Extremely small and no AC, only a tiny window. Good place to just go to sleep and nothing else. If you can, get the king side bed, you will have a little more space, but not much. Continental breakfast is limited to coffee, fruit, cereal and waffles.
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service,
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness
A
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time on it and I love the place!
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

Disliked: Property conditions & facilities
The staff was very attentive. We could check in at 10am, instead of 3pm. The room was clean but mouldy, especially the bathroom and the ceiling above the bed. Cold.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities
Leak in the room from the shower, thin doors that let in sound, only one night stand, low quality breakfast, noisy pipes.
Stayed 7 nights in Nov 2025
Verified review

4/10 Poor

For me is really bad place so many things I did like it super small 3by 5 meters Luke lock room smell like drainage so much noice from the water pump and people and kids no respect so much noice What u can spect for the price
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
.
Stayed 3 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very helpful, we needed some ibuprofen, and the front desk representative, ordered it on his phone, and brought it to us. The bed is super comfortable, we loved the pillows and the sheets so much, that we took pictures of the labels. LOL. Brakfast included is njce, fresh fruit is good, coffee too. The only thing we wish was better, is the bathroom. My husband is 6 foot 2. He had a very tough time in the smallest bathroom we have ever seen. Without a single window, it becomes a sauna after a shower, which creates mold. Theres a really big concrete closet across the room, turn it into a nice bathroom! We loved everything else about this hotel. We will be back, the energy is beautiful.
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención del personal administrativo. No me gustó que no te asean al 100% la habitación, hay q pedir papel sanitario, muy pequeñas e incómodas las habitaciones matrimoniales, la calidad del servicio es diferente en las habitaciones matrimoniales, dobles y king size. Es una pena pero deben de mejorar, ampliar o bajar el precio a la cama matrimonial y poner cama individual
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Acerca de la limpieza no fue muy buena. Dure 1 semana ahi y mis sabanas nunca fueron cambiadas
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel pequeño y funcional, muy buen servicio del personal en recepción... Agua calientita, la cama muy comfortable y un desayuno llenador.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones son muy pequeñas, pero por el precio esta bien. El personal si fue amable y la recepción muy linda
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó sea PET friendly
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno y cerca del centro
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
La habitación tenía un olor peculiar, no describen en las fotos de manera adecuada la habitación, literalmente un espacio de 2x3 metros.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodo, espacio grande y buen servicio
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy atento el personal y habitaciones agradables
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tiene estacionamiento El desayuno es continental ligero pero muy rico
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
buena ubicacion y buen trato
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable. Aunque las habitaciones son ruidosas, se escucha mucho la bomba de agua y las voces de afuera de otros huéspedes.
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Disliked: Amenities
La habitación con mucho ruido de tinaco y bomba de agua no deja dormir, cuartos muy fríos, regadera muuuuy pequeña
Stayed 3 nights in Feb 2026