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El Capitan Hotel

2.0 star property

Photo gallery for El Capitan Hotel

Lobby sitting area
Breakfast area
In-room safe, iron/ironing board, free WiFi
Front of property
Laundry room

Reviews

4.6 out of 10

Popular amenities

  • Free Wi-Fi
  • Laundry room
  • 24/7 front desk

Explore the area

View map
2361 Mission St, San Francisco, CA, 94110
  • Place, Mission Dolores Park
    ‪8 min walk‬
  • Place, Castro Street
    ‪19 min walk‬
  • Place, Van Ness Avenue
    ‪19 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Shared Bathroom

Standard Room, 1 Double Bed, Shared Bathroom

Standard Room, 1 Double Bed, Shared Bathroom

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed, Private Bathroom

In-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Private Bathroom

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Private Bathroom

Deluxe Room, 2 Double Beds, Private Bathroom | View from room

Deluxe Room, 2 Double Beds, Private Bathroom

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 2 Double Beds, Shared Bathroom

Standard Room, 2 Double Beds, Shared Bathroom

Standard Room, 2 Double Beds, Shared Bathroom

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Queen Bed, Private Bathroom

In-room safe, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed, Private Bathroom

  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

San Francisco

El Capitan Hotel puts you in the centre of San Francisco, 3.6 km (2.2 mi) from Chase Center and 3.7 km (2.3 mi) from Moscone Convention Center. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers a nightclub and free WiFi in public areas, and has a 24-hour front desk. Additionally, you'll find laundry facilities, tour/ticket assistance and luggage storage. There's also the convenience of airport drop-off service. .With a stay at this Mission District hotel, you'll be 3.8 km (2.4 mi) from Golden Gate Park and 4.1 km (2.5 mi) from Oracle Park.

What's nearby

  • Mission Dolores Park - 8 min walk - 0.7 km
  • San Francisco Public Library - 10 min walk - 0.9 km
  • Castro Street - 19 min walk - 1.7 km
  • Van Ness Avenue - 19 min walk - 1.7 km
  • Bill Graham Civic Auditorium - 3 min drive - 2.5 km

Getting around

  • San Francisco Station - 4 min drive
  • 16th Street Mission Station - 8 min walk
  • San Francisco International Airport (SFO) - 26 min drive

Restaurants

  • ‪Taqueria Cancún - ‬2 min walk
  • ‪Casements - ‬1 min walk
  • ‪Teeth - ‬1 min walk
  • ‪Bender's Bar & Grill - ‬3 min walk
  • ‪Tadaima - ‬1 min walk

About this property

El Capitan Hotel

El Capitan Hotel offers its guests a nightclub, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. A shuttle from the hotel to the airport (available 24 hours) is available for a fee.

This San Francisco hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 2 levels
  • Nightclub
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • No smoking on site
El Capitan Hotel offers 89 accommodations with a safe and coffee/tea makers. This San Francisco hotel provides complimentary wireless Internet access.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport drop-off shuttle (surcharge)

Things to do

  • Nightclub

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
An adult age 18 or older must assume all liability for the booking.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and Discover. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Capitan Hotel
El Capitan Hotel
El Capitan Hotel San Francisco
El Capitan San Francisco
El Capitan Hotel Hotel
El Capitan Hotel San Francisco
El Capitan Hotel Hotel San Francisco

Frequently asked questions

What is the cancellation policy at El Capitan Hotel?

El Capitan Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to El Capitan Hotel?

The closest beach to El Capitan Hotel is Ocean Beach (8.1 km).

Is El Capitan Hotel family-friendly?

No, El Capitan Hotel is an adults-only property.

Is there a free airport shuttle available at El Capitan Hotel?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day for a fee.

What time are check-in & check-out at El Capitan Hotel?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at El Capitan Hotel?

No, pets are not allowed.

El Capitan Hotel Reviews

Reviews

4.6
Rating 10 - Excellent. 48 out of 826 reviews
Rating 8 - Good. 109 out of 826 reviews
Rating 6 - Okay. 167 out of 826 reviews
Rating 4 - Poor. 159 out of 826 reviews
Rating 2 - Terrible. 343 out of 826 reviews

4.8/10

Cleanliness

5.2/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

Doug

Disliked: Cleanliness, amenities, property conditions & facilities
Mission district is amazing for food and nightlife. Stayed here because of that. Made a mistake roaches and bugs in the room. Crackheads in parking lot break on to your car (no security)
Stayed 2 nights in Jul 2022
Verified

6/10 Okay

Naomi

Liked: Staff & service
All of the bathrooms on level 2 were very unclean.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

yael

Disliked: Room comfort

Restless night

I stayed here back in 3019 and I rated this place 10 back then . However, this place time Je placed in a room where the mattress was “springy “ , noisy and lopsided The quality of mattress is so important.I don’t think I will come back. Sorry 😣
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort

Keep your standards low and it's not so bad

It was an adequately clean room in perhaps one of the worst parts of San Francisco so I expected worse but it wasnt great either. Better than expected but wouldn't choose to stay there again. $250 deposit was ridiculous
Stayed 1 night in Oct 2022
Verified

6/10 Okay

Steven

Liked: Cleanliness, staff & service
This hotel is not for the picky traveler. I was in one of the rooms that has the private bathrooms and I found it basically to be what I needed. Bathroom was clean. The towels smell like Clorox. The bed was comfortable. The area was not the best but there was plenty of little restaurants and bars and stores to meet my needs. This is a hotel and also is a residential building. It was near the BART and walking distance to many places I needed to get to. If you are laid-back and not picky this hotel may meet your needs. Just get the room that has the bathroom in it.
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

DiAaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional and dirty
Stayed 1 night in Jul 2022
Verified

2/10 Terrible

Maureen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horror hotel

Did not understand the concept of a service dog. The lady working there was very rude about everything especially the service dog concept. The stairs going up were totally wet and our service dog slipped and rolled down about 5 steps and management did not show any concern. Small room with no television and someone was yelling off the balcony at all times of the night right next to us. Had to pay $250 dollar deductible fee besides room cost. Horrible place.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Jose C

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't stay in property.The property was completely misleading. Expedia shows only pictures of beds and top 2 stories of building. I don't care about graffiti or homeless but there gangs in area a and am sure they would have broken into my rental. When I examined property I was buzzed upstairs like in a prison cell. This property is shameful for Expedia to support. Had the pictures shown on site no one, not just me, no one would stay there. I have pictures to prove.
Stayed 4 nights in Jun 2022
Verified

6/10 Okay

karl

Disliked: Cleanliness, amenities
VERY Affordable. One day it was in 90s. No AC. Had to switch fans. Next day in 70s. No AC needed. Loved the area. Diverse. Lots of mass transit available and easy to use. La Gaza is a great spot to eat. But only open to 2pm. :(. Overall good value, but for sure no Hilton.
Stayed 1 night in Jun 2022
Verified

2/10 Terrible

Shelby S

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel several times before the pandemic. Before it was fantastic and the staff were very polite. Under this new management it was like pulling teeth just to get a new roll of toilet paper. The hallways consistently smelled of urine, children were running around after hours in the staff never paid attention. I found several cockroaches in my bathroom and I've never seen that before in the 10 years I have been to this hotel. I would like a little bit of compensation.
Stayed 4 nights in Jun 2022
Verified

2/10 Terrible

Ricardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was terrible. For sure my car would have gotten broken into there. Room did not have toilet or shower and place was disgusting
Stayed 1 night in Jun 2022
Verified

2/10 Terrible

Rafael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en ruinas
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Historic building, among the finest SROs

I was avoiding homelessness by staying here and my purpose was so served.
Stayed 3 nights in May 2022
Verified

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service

Totally fine for what it is

I wasn't expecting much out of this hotel and it vastly exceeded my expectations. I'd come to San Francisco for a family gathering and my Airbnb host had to cancel at the last minute, so it was a mad scramble to find a hotel I could afford that wasn't in an awful location and which had a private bathroom. There was one private-bathroom room left at El Capitan and I booked it even with the awful reviews of it, and I figured worst case I'd have to scramble to find something else and file a dispute with my credit card. And I'm happy to say I needed to do none of that. The room was clean, with no signs of bedbugs (even with the most thorough check I've done in my life) or cockroaches. Sure, the decor was dated and there were some things that were falling apart. And okay the TV didn't work and the wifi sucked, and I had to sleep with earplugs because my room was facing Mission Street and the single-pane windows didn't block any sound. But the room was safe and clean and I had somewhere to sleep for a week, and it only cost me $80/night, which is an absolute steal most places and unheard of in San Francisco, currently the most expensive city in the entire country. Would it have been nice if the sink didn't drip? Sure. Would it have been lovely if there were an elevator for my mobility-impaired ass? Absolutely. I hope I’m never in a situation where I need to stay here ever again, but it was a perfectly fine room for an amazing price and it served its purpose for me.
Stayed 5 nights in May 2022
Verified

2/10 Terrible

Evencio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely worst hotel I have stayed at
Stayed 1 night in Apr 2022
Verified

2/10 Terrible

Fernando

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, it is the worst experience I had in my life. The staff didn't know how to operate the reservation system, the magnetic card key to open the door never worked so after the 1st day I left the hotel. And I have been overcharged; I will complain to Expedia about it. I want my money to be fully refunded.
Stayed 2 nights in Apr 2022
Verified

2/10 Terrible

Joshua

Disliked: Cleanliness, property conditions & facilities, room comfort

Yikes

It doesn’t have private bathroom and was very dirty in general
Stayed 2 nights in Apr 2022
Verified

6/10 Okay

Verified traveller

Good for what it is

The bedroom was good for the price, I was overall happy with the experience. The shared bathrooms were dirty, but doable. The price and location is right, just know what you're getting into. $250 deposit on credit card upon check-in.
Stayed 1 night in Mar 2022
Verified

2/10 Terrible

Zahid

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sucks
Stayed 1 night in Jan 2022
Verified

2/10 Terrible

Kaolin

Disliked: Amenities, property conditions & facilities
No in-unit bathroom or shower. It's public and you need to walk through the hall with your towel.
Stayed 1 night in Dec 2021
Verified

6/10 Okay

Ramon

Disliked: Cleanliness, staff & service, room comfort

Expensive deposit

To much deposit amount , for that place and area
Stayed 1 night in Oct 2021
Verified

2/10 Terrible

Roberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel in the WORLD

I have been in more than a few trip all throughout my life. I have never ever seen a place and have the worst experience in my life by stating at this place. The pics are deceiving, because the real product is horrible. I just can even start to explain myself about this hotel. Cero cleanliness. Cero safety. Cero customer service
Stayed 4 nights in Sep 2021
Verified

2/10 Terrible

Emily L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty outside also the walk in place to the hotel. No key u always gOtta buzz in. It sucks
Stayed 1 night in Sep 2021
Verified

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best. No complaint.
Stayed 3 nights in Sep 2021
Verified

4/10 Poor

Yesenia

Disliked: Cleanliness, property conditions & facilities
Esta muy descuidado
Stayed 1 night in Aug 2021