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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Outdoor pool, pool umbrellas, pool loungers
Property video
Lobby
Restaurant
Mountain view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$244
includes taxes & fees
23 May - 24 May

Explore the area

View map
Francisco J. Orlich Road, Alajuela, Alajuela
  • Place, City Mall
    ‪1 min walk‬
  • Place, Juan Santamaría Park
    ‪17 min walk‬
  • Place, Alajuela Cathedral
    ‪4 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪16 min walk‬

Room options

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

9.2 out of 10
Wonderful
(34 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | Mountain view

Room, 2 Double Beds, Mountain View

7.2 out of 10
Good
(9 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Classic Room, 1 Bedroom

Classic Room, 1 Bedroom | Mountain view

Classic Room, 1 Bedroom

7.0 out of 10
Good
(8 reviews)
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

9.0 out of 10
Wonderful
(38 reviews)
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed, Mountain View

Mountain view

Room, 1 Queen Bed, Mountain View

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed (Roll-In Shower)

9.0 out of 10
Wonderful
(25 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed (Roll-In Shower)

Mountain view

Room, 1 King Bed (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

2 Double Beds

  • Sleeps 4
  • Free Wi-Fi

Queen Room with Mountain View

  • Sleeps 2
  • Free Wi-Fi

2 Double Beds Mountain View

  • Sleeps 4
  • Free Wi-Fi

One Bedroom Suite King With Sofabed

  • Sleeps 4
  • Free Wi-Fi

King Room With Roll-in Shower-Mobility Accessible

  • Sleeps 2
  • Free Wi-Fi

King Room With Mountain View And Roll-in Shower-Mobility Accessible

  • Sleeps 2
  • Free Wi-Fi

Queen Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Alajuela

You'll be connected to a shopping centre at Hilton Garden Inn San Jose Airport City Mall, and within a 20-minute stroll of Juan Santamaría Park and Alajuela Cathedral. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym and pool loungers. 2054 square feet (191 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include coworking space. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a corner/local shop. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of a free airport shuttle. .Within a 20-minute drive of this 3.5-property class Alajuela hotel, attractions include Sabana Park and National Stadium of Costa Rica.

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Juan Santamaría Park - 17 min walk - 1.5 km
  • Plaza Real Alajuela - 19 min walk - 1.6 km
  • Alajuela Cathedral - 4 min drive - 2.1 km
  • Estadio Alejandro Morera Soto - 4 min drive - 2.8 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • San José (SJO-Juan Santamaría Intl.) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Chili’s Grill & Bar - ‬1 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Rosti - ‬8 min walk
  • ‪Juan Valdez Café - ‬2 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

6 meeting rooms and coworking spaces are available. Event space at this hotel measures 2054 square feet (191 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 10 levels
  • Conference rooms
  • 2054 sq ft of conference space
  • 191 sq. m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Hampton by Hilton San Jose Airport
Cacique
  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
4.6 out of 5, Wonderful, 2,498 reviews
The price is NZ$265
includes taxes & fees
30 May - 31 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, Apple Pay and PayPal.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn San Jose Airport City Mall?

Hilton Garden Inn San Jose Airport City Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of 16 May 2026, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on 23 May 2026 start from NZ$244, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn San Jose Airport City Mall?

Yep, Hilton Garden Inn San Jose Airport City Mall has a free self car park.

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yep, and guests love it! Hilton Garden Inn San Jose Airport City Mall has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hilton Garden Inn San Jose Airport City Mall a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hilton Garden Inn San Jose Airport City Mall.

Does Hilton Garden Inn San Jose Airport City Mall serve breakfast?

You bet, visitors highly rate the buffet brekkie here! Offered daily between 6:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hilton Garden Inn San Jose Airport City Mall?

Yep, there's a free airport shuttle that runs from 4:00 AM - 1:00 AM at scheduled times.

Is there a bar or restaurant at Hilton Garden Inn San Jose Airport City Mall?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn San Jose Airport City Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Garden Inn San Jose Airport City Mall?

Furry friends are welcome at Hilton Garden Inn San Jose Airport City Mall, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 35 kg per pet.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1239 out of 1793 reviews
Rating 8 - Good. 295 out of 1793 reviews
Rating 6 - Okay. 129 out of 1793 reviews
Rating 4 - Poor. 71 out of 1793 reviews
Rating 2 - Terrible. 59 out of 1793 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Steve

Stayed 1 night in Feb 2026

4/10 Poor

Tracey

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Won't be returning. Loud room (hotel staff said during previous visit that a quiet studio room existed and to ask for it, I did, and now staff says all studio rooms face the loud traffic on the street). Messaged a day before arrival and requested shuttle time. No response to that specific question (they answered the other question in the same email) so I assumed we were scheduled. Get there and I'm told there's no room at that shuttle. They later let us know there was a cancellation and they could accommodate, however... not a good welcoming. Next morning-- not a drop of hair conditioner. The bottle was huge so this was obviously not checked for many days. This also happened on our last visit. For $430 a nite, we were not impressed. Lesson learned. Finding another hotel even though we had given this one a try at least 5 times.
Stayed 1 night in Feb 2026

8/10 Good

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Every was nice except our $50 buffet breakfast. It was not worth it.
Stayed 1 night in Feb 2026

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff was very helpful and changed the date of our stay when we realized we were one night off from the date we needed the room. Great hotel for before and after flights!
Stayed 1 night in Feb 2026

10/10 Excellent

Shirley

Liked: Cleanliness, property conditions & facilities
Clean, easy check in, great staff
Stayed 1 night in Feb 2026

10/10 Excellent

Jason, Framingham

Stayed 1 night in Feb 2026

8/10 Good

Garth

Liked: Cleanliness, property conditions & facilities
The room was spacious and comfortable.
Stayed 1 night in Feb 2026

10/10 Excellent

Dara

Stayed 2 nights in Jan 2026

6/10 Okay

Alec

Travelled with partner
Location is great, staff in some respect was nice and others were not. The drinks at the bar and the food in the hotel are VERY COSTLY- typical Costa Rica. The pool is EXTREMELY windy and almost un-enjoyable to be at, with very limited seating. Also, unless you plan to be a mall rat, there is not much to do in this area. We’ve stayed here twice now, and I will choose something different if we ever return. Thanks
Stayed 3 nights in Jan 2026

2/10 Terrible

Jenny

Business traveller, Travelled with partner
Disliked: Cleanliness
Dirty room, did not clean room and gym dirty
Stayed 2 nights in Feb 2026

10/10 Excellent

Shirley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Wonderful! Such a great stay. Safe. Great food! Staff is very hospitable and friendly!
Stayed 1 night in Feb 2026

10/10 Excellent

Kevin, OLIVE BRANCH

Stayed 1 night in Jan 2026

10/10 Excellent

Samantha

Stayed 1 night in Jan 2026

10/10 Excellent

Carole

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Very clean rooms, it all looked brand-new. Elevators were secured. Breakfast was above expectations.
Stayed 1 night in Feb 2026

10/10 Excellent

Tony

Travelled with group
Liked: Cleanliness, staff & service, amenities
Best Hilton experience. I think the Garden Inn is brand new very clean and professionally operated. Easy convenient walkable connection to City Mall. What made it the Best, Pura Vida folks who run the hotel. Warm and professionals
Stayed 1 night in Jan 2026

8/10 Good

Richard

Stayed 2 nights in Jan 2026

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean and modern and all the staff wer extremely helpful
Stayed 1 night in Jan 2026

8/10 Good

Daniel

Stayed 1 night in Jan 2026

10/10 Excellent

Jean

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great breakfast. Clean and quiet rooms.
Stayed 1 night in Jan 2026

10/10 Excellent

Kellie

Stayed 1 night in Jan 2026

10/10 Excellent

Joan

Stayed 1 night in Jan 2026

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff were great shuttle to get to hotel from airport never showed up but leaving the hotel to get to airport was fine.
Stayed 1 night in Jan 2026

8/10 Good

laurel

Liked: Cleanliness, staff & service, amenities
Room was spotless. Staff was excellent! Accessible room needs a way to keep the door open while you push a wheelchair in or out.
Stayed 1 night in Jan 2026

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities
ROOM WAS PERFECT!
Stayed 1 night in Jan 2026

2/10 Terrible

Joshua

Stayed 1 night in Jan 2026