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Hilton Garden Inn San Jose Airport City Mall

3.5 star property
Pet-friendly hotel connected to a shopping centre in Alajuela with free parking

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Bar (on property)
Lobby
Restaurant
Exterior
Room, 2 Double Beds, Mountain View

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
The current price is NZ$241
includes taxes & fees
3 June - 4 June

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    ‪1 min walk‬
  • Juan Santamaría Park
    ‪16 min walk‬
  • Alajuela Cathedral
    ‪18 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, View (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Rainfall showerhead
  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
  • Mountain view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • City view
  • 33.1 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
  • Mountain view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Rainfall showerhead
  • City view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
  • City view
  • 32 sq m
  • Sleeps 2

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includes taxes & fees
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About the area

Alajuela

You'll be connected to a shopping centre at Hilton Garden Inn San Jose Airport City Mall, and within a 20-minute stroll of Juan Santamaría Park and Alajuela Cathedral. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the 24-hour gym and pool loungers. 2054 square feet (191 square metres) of event facilities include 6 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a 24-hour front desk and a corner/local shop. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also the convenience of a free airport shuttle. .Within a 20-minute drive of this 3.5-property class Alajuela hotel, attractions include Sabana Park and National Stadium of Costa Rica.

What's nearby

  • City Mall - 1 min walk - 0.1 km
  • Juan Santamaría Park - 16 min walk - 1.4 km
  • Alajuela Cathedral - 18 min walk - 1.6 km
  • Ojo de Agua Spa Park - 7 min drive - 5.1 km
  • Parque Viva - 12 min drive - 7.6 km

Getting around

  • San Antonio de Belen Station - 21 min drive
  • San José (SJO-Juan Santamaría Intl.) - 10 min drive

Restaurants

  • ‪Spoon - ‬2 min walk
  • ‪Burger King - ‬3 min walk
  • ‪Tacontento - ‬11 min walk
  • ‪Juan Valdez Café - ‬2 min walk
  • ‪El Novillo Alegre - ‬12 min walk

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel connected to a shopping centre in Alajuela with free parking
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 6 meeting rooms, and coworking spaces. Event space at this hotel measures 2054 square feet (191 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 10 levels
  • Conference rooms
  • 2054 sq ft of conference space
  • 191 sq. m of conference space
  • Built in 2023
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

Languages

English, Portuguese, Spanish

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Hampton by Hilton San Jose Airport

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  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
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The price is NZ$237
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 4:00 AM to 1:00 AM at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 20 to 25 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • Conference centre (2,054 square foot of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Area rugs in public areas
  • Braille/raised signage
  • Doorbell and phone notification
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (150 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Built in 2023
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lb per pet)
  • Food and water bowls and an off-lead area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash, mobile payments, Apple Pay and PayPal.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn San Jose Airport City Mall?

Hilton Garden Inn San Jose Airport City Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn San Jose Airport City Mall?

As of 16 May 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn San Jose Airport City Mall on 3 Jun 2025 start from NZ$241.23, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn San Jose Airport City Mall?

Yep, Hilton Garden Inn San Jose Airport City Mall has a free self car park.

Does Hilton Garden Inn San Jose Airport City Mall have a pool?

Yep, and guests love it! Hilton Garden Inn San Jose Airport City Mall has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Hilton Garden Inn San Jose Airport City Mall a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hilton Garden Inn San Jose Airport City Mall.

Does Hilton Garden Inn San Jose Airport City Mall serve breakfast?

You bet, visitors highly rate the buffet brekkie here! Offered daily between 6:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hilton Garden Inn San Jose Airport City Mall?

Yep, there's a free airport shuttle that runs from 4:00 AM - 1:00 AM at scheduled times.

Is there a bar or restaurant at Hilton Garden Inn San Jose Airport City Mall?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hilton Garden Inn San Jose Airport City Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Garden Inn San Jose Airport City Mall?

Furry friends are welcome at Hilton Garden Inn San Jose Airport City Mall, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 35 kg per pet.

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 776 out of 1142 reviews
Rating 8 - Good. 180 out of 1142 reviews
Rating 6 - Okay. 96 out of 1142 reviews
Rating 4 - Poor. 49 out of 1142 reviews
Rating 2 - Terrible. 41 out of 1142 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Stayed 1 night in Feb 2025

10/10 Excellent

Mike

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location attached to the City Mall, with lots to see and do in the mall. Beautiful and modern hotel. Rooms were clean, bright and spacious. Airport shuttle was great
Stayed 1 night in Feb 2025

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Wanita O.

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My only recommendation is to pay through Expedia and not when you arrive If you pay at hotel then you will have to pay exchange We are from Canada and I was charged in USD which was more than my confirmed rate in CND
Stayed 1 night in Feb 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to be when near the airport since you can walk around City Center to pass the time before an early flight.
Stayed 1 night in Feb 2025

10/10 Excellent

Joel

Excellent property
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect overnight stay

We just stayed the night to be close to the airport for a flight out the next morning. It was perfect for what we needed, super clean, friendly service, and was attached to the mall so we had lots of food choices and were able to waste some time there. The bed was extremeley comfortable and the room was very nice. We needed a shuttle early the next morning and our driver was there waiting at 3:45 am for us.
Stayed 1 night in Feb 2025

10/10 Excellent

Kristina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Hilton Garden Inn San Jose Airport City Mall for a night before an early flight back to Los Angeles, and it was a great experience. The hotel was very clean and comfortable, making for a relaxing stay. Its location is incredibly convenient—being close to the mall gave me an easy way to pass some time and grab a bite to eat. One of the best perks was the free airport shuttle, which made getting to my flight stress-free. If you have an early departure or a late arrival, I’d definitely recommend this hotel for a smooth and comfortable stay!
Stayed 1 night in Feb 2025

8/10 Good

sherwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place very clean good breafast close to airport
Stayed 1 night in Feb 2025

8/10 Good

faye

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to rest
Stayed 1 night in Nov 2024

10/10 Excellent

Christine

Stayed 1 night in Jan 2025

8/10 Good

Leena, tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is good, clean and close to the airport. Your view is of a mall.
Stayed 1 night in Jan 2025

4/10 Poor

JENNIFER

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very noisy all night long! Also majority of the Hotel staff seemed rather annoyed to be asked for help.
Stayed 1 night in Feb 2025

10/10 Excellent

deirdre

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Christine

Travelled with partner
Nice that it is connected to mall but walls are paper thin and you hear your neighbors all around.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first time here and we should have booked here sooner. Was a nice hotel, amazing room. Large bed and clean bathroom. Free shuttle to the airport from 4am-1am. This will be our next hotel when coming to San Jose landing. The evenings and for early flight out of SJ.
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Lynn

Stayed 1 night in Dec 2024

10/10 Excellent

Autumn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, great hotel stay in all ways! 5 minute shuttle to the airport, clean comfortable room, beautiful warm outdoor pool on the 4th floor, helpful staff, good restaurant. I will stay again.
Stayed 1 night in Jan 2025

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

todd

Travelled with partner
Disliked: Staff & service
Not a very friendly and welcoming staff which points to a lack of basic training . Rooms are ok. Below typical Hilton standards.
Stayed 1 night in Jan 2025

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, lots of things to do Closer to airport and included transportation to airport.
Stayed 1 night in Jan 2025

10/10 Excellent

Lichen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ania

Stayed 1 night in Jan 2025