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Hotel Monte Campana Heredia

3.0 star property

Photo gallery for Hotel Monte Campana Heredia

A pool area with a waterfall, palm trees, and a red-roofed building.
A room with a large window, a bathtub, and a wooden ceiling.
A dining table with a plate of food, a fork, and a cup. The table is outdoors with a view of mountains and trees.
A rustic wooden house surrounded by lush tropical vegetation.
A house with a red exterior, surrounded by greenery and a pathway with string lights.

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
The current price is NZ$109
includes taxes & fees
24 July - 25 July

Explore the area

View map
5 km norte de la Iglesia de Barva, Birri de Santa barbara, Jesús, Heredia, 404004
  • Place, Museo de Cultura Popular
    ‪8 min drive‬
  • Place, Cafe Rosa Blanca Organic Coffee Farm
    ‪8 min drive‬
  • Place, Universidad Nacional
    ‪12 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room

A room with two beds, each with an orange bedspread, and a tiled floor.

Standard Room

8.0 out of 10
Very good
(1 review)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Comfort Suite, 1 King Bed, Jetted Tub, Mountain View

A bedroom with a wooden bed, a green wall, and a white door.

Comfort Suite, 1 King Bed, Jetted Tub, Mountain View

  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Tree House

A wooden cabin with a balcony, surrounded by lush greenery.

Tree House

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 79 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed and 2 Double Bunk Beds
  • Free Wi-Fi

View all photos for Basic Double Room

A room with two wooden beds, each with a white bedspread and a rolled towel on the bed. There is a framed picture on the wall and a small shelf with a clock.

Basic Double Room

  • City view
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Panoramic Tree House, 2 Double Beds, Balcony, City View

A rustic wooden house with a red-tiled roof, surrounded by tropical vegetation.

Panoramic Tree House, 2 Double Beds, Balcony, City View

  • City view
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family House, 2 Bedrooms, Kitchen, City View

A building with a stone lion statue, wooden beams, and a tiled roof.

Family House, 2 Bedrooms, Kitchen, City View

  • City view
  • 112 sq m
  • 2 bedrooms
  • Sleeps 8
  • 3 Single Beds and 3 Double Beds
  • Free Wi-Fi

View all photos for Family House, 3 Bedrooms, Kitchen, City View

A house with a dark brown door, a concrete front step, and a garden with various plants and a large potted plant.

Family House, 3 Bedrooms, Kitchen, City View

  • City view
  • 139 sq m
  • 3 bedrooms
  • Sleeps 12
  • 4 Single Beds, 2 Large Single Bunk Beds and 2 Double Beds
  • Free Wi-Fi

View all photos for Family Cabin, Refrigerator, Mountain View

A rustic log cabin surrounded by dense foliage.

Family Cabin, Refrigerator, Mountain View

  • Mountain view
  • 36 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bunk Bed OR 1 Double Bed
  • Free Wi-Fi

View all photos for Family Studio, 1 Bedroom, Jetted Tub, Poolside

View from room

Family Studio, 1 Bedroom, Jetted Tub, Poolside

  • 26 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Bunk Beds
  • Free Wi-Fi

View all photos for Family Studio Suite, 1 Bedroom, Poolside

A bed with an orange bedspread, two white towels, a chair, and a stone wall.

Family Studio Suite, 1 Bedroom, Poolside

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Comfort Suite, 1 King Bed, Refrigerator, Poolside

View from room

Comfort Suite, 1 King Bed, Refrigerator, Poolside

  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Exclusive Chalet

A wooden cabin with a peaked roof, a circular window, and a small balcony.

Exclusive Chalet

  • City view
  • 43 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Studio Suite

A green building with a white picket fence in front.

Deluxe Studio Suite

  • 167 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 2 Single Sofa Beds
  • Free Wi-Fi

View all photos for Exclusive House

A view of a landscaped area with a pond, seating, and a building with a green roof.

Exclusive House

  • 169 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 Double Bed, 1 Double Bunk Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Traditional Room

A building with a flat roof, two windows, and a door.

Traditional Room

  • 36 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Basic Twin Room

A row of single-story buildings with a red-tiled roof, a paved road with a yellow line, and a grassy area with yellow flowers.

Basic Twin Room

  • 13 sq m
  • Sleeps 8
  • 2 Double Bunk Beds
  • Free Wi-Fi

View all photos for Family Cabin, 1 Bedroom, Kitchenette, City View

A rustic log cabin with stone walls and a thatched roof, surrounded by lush greenery and trees.

Family Cabin, 1 Bedroom, Kitchenette, City View

  • City view
  • 38 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 1 Double Bunk Bed
  • Free Wi-Fi

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About the area

Birri

A family-friendly stay in Jesús awaits you at Hotel Monte Campana Heredia. You'll be 17.4 km (10.8 mi) from Sabana Park and 27.1 km (16.8 mi) from Poás Volcano National Park. Highlights at this hotel include 3 outdoor swimming pools, 2 bars/lounges and a free water park. .A pampering day can include deep-tissue massages and hot stone massages. The family restaurant, El Mirador, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 15 hot tubs, gym and karaoke plus access to ecotours. Other amenities include free Wi-Fi in public areas, a conference centre and a children's swimming pool. Each morning local cuisine breakfast is served between 7:30 AM and 10 AM. There's also free self parking, along with the convenience of an area shuttle. .Within a 30-minute drive of this 3-property class Jesús hotel, attractions include National Stadium of Costa Rica and Multiplaza Mall Escazu.

What's nearby

  • Museo de Cultura Popular - 8 min drive - 7.0 km
  • Cafe Rosa Blanca Organic Coffee Farm - 8 min drive - 6.8 km
  • Universidad Nacional - 12 min drive - 10.5 km
  • Cafe Britt Coffee Farm - 12 min drive - 9.1 km
  • Palace of Sports - 14 min drive - 10.9 km

Getting around

  • San Jose Procuradiria Museum Station - 22 min drive
  • San José (SJO-Juan Santamaría Intl.) - 27 min drive

Restaurants

  • ‪Naked Grill Dark Kitchen - ‬4 min drive
  • ‪La Lluna de Valencia - ‬3 min drive
  • ‪Restaurante El Tigre Vestido - ‬4 min drive
  • ‪Taquería Raquel - ‬4 min drive
  • ‪Bar Los Pitufos - ‬6 min drive

About this property

Hotel Monte Campana Heredia

Hotel Monte Campana Heredia offers its guests a complimentary water park, 3 outdoor swimming pools, and 15 hot tubs along with a waterslide and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 3401 square feet (316 square metres) and includes a conference centre. A children's pool, a rooftop terrace, and barbecue grills are also featured at the family-friendly Hotel Monte Campana Heredia. An area shuttle within 6 miles and a shopping centre shuttle are available for a fee. Free self parking is available.

This 3-star Jesús hotel is smoke free.

  • 50 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 bars or lounges
  • 3401 sq ft of conference space
  • 316 sq. m of conference space
  • Built in 1992
  • Karaoke
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Bar by the pool
  • Dining venue
Hotel Monte Campana Heredia offers 50 accommodations with blackout curtains. Beds feature down duvets. This Jesús hotel provides complimentary wireless Internet access. Bathrooms include a bath with a deep soaking bath. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge) up to 6 miles
  • Shopping centre shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:30 AM to 10 AM for a fee: CRC 4,000 to 4,000 for adults and CRC 4,000 to 4,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • El Mirador

Things to do

  • 15 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free water park
  • Gym
  • Hiking/biking trails
  • Karaoke
  • Mountain biking
  • Playground
  • Volleyball
  • Waterslide
  • Ziplining

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (3,401 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Sports massages
  • Swedish massages

Accessibility

  • No lift

More

  • 2 floors
  • 6 buildings
  • Banquet hall
  • Built in 1992
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub
  • Towels provided

Food and drink

  • Limited room service

More

  • Connecting rooms available

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Monte Campana Heredia

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: CRC 20000 per accommodation, per night
  • Cash Breakage deposit: CRC 20000 per night
  • A damage deposit of CRC 20000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately CRC 4000 to 4000 for adults and CRC 4000 to 4000 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Campana
Hotel Monte Campana
Hotel Monte Campana Santa Barbara de Heredia
Monte Campana
Monte Campana Hotel
Monte Campana Santa Barbara de Heredia
Hotel Monte Campana Heredia
Monte Campana Heredia
Monte Campana Heredia Jesus
Hotel Monte Campana Heredia Hotel
Hotel Monte Campana Heredia Jesús
Hotel Monte Campana Heredia Hotel Jesús

Frequently asked questions

What is the cancellation policy at Hotel Monte Campana Heredia?

Hotel Monte Campana Heredia offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Monte Campana Heredia?

As of 4 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Monte Campana Heredia on 24 Jul 2026 start from NZ$109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Monte Campana Heredia?

Yep, Hotel Monte Campana Heredia has a free self car park.

Does Hotel Monte Campana Heredia have a pool?

Hotel Monte Campana Heredia has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Hotel Monte Campana Heredia have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Monte Campana Heredia?

Hotel Monte Campana Heredia features 3 outdoor pools, 15 hot tubs and 2 bars.

What makes Hotel Monte Campana Heredia a romantic place to stay?

Al fresco dining and a bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Hotel Monte Campana Heredia.

Is Hotel Monte Campana Heredia family-friendly?

You bet! With amenities such as a children's pool, children's meals and a playground, it's no surprise that Hotel Monte Campana Heredia is a hit with families.

Are there hot tubs in the rooms at Hotel Monte Campana Heredia?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel Monte Campana Heredia serve breakfast?

Sure does, local cuisine brekkie is offered daily between 7:30 AM and 10 AM.

Is there a free airport shuttle available at Hotel Monte Campana Heredia?

No, Hotel Monte Campana Heredia does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Monte Campana Heredia?

Yep, they've got a poolside bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Monte Campana Heredia?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Monte Campana Heredia?

No, pets and service animals are not allowed.

Hotel Monte Campana Heredia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 91 out of 300 reviews
Rating 8 - Good. 84 out of 300 reviews
Rating 6 - Okay. 58 out of 300 reviews
Rating 4 - Poor. 40 out of 300 reviews
Rating 2 - Terrible. 27 out of 300 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Arsenio

Liked: Staff & service, property conditions & facilities
Great place
Stayed 2 nights in Apr 2025
Verified

4/10 Poor

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Great hardworking staff. I needed to leave 1 day earlier due too death in family. ...they charged me a night i was not there....not fair
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice place with a lot of activities, specially for the children. Staff is very friendly and fast acting. We enjoy the Canopy a lot, thanks guys for the attention and patience during this activity.
Stayed 11 nights in Jul 2025
Verified

6/10 Okay

Shantea

Sure there were a lot of hot tubs but there quite a few that wasn’t working. It seemed like they were in the middle of doing maintenance/ repairs. Do not book the Chalet if you are looking for clean and comfort. The couches were stained, the stairs to the loft is narrow and the walk same walkway was terrifying. You need a wristband to enjoy the “attractions” and you have purchase the breakfast at the reception desk.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an amazing place if one would prefer to feel the joy of nature and man's creation!!
Stayed 10 nights in Feb 2024
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is adorable. Very hippy vibe. The staff were very friendly. We stayed in the treehouse and it was very cool.
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Amelia

Disliked: Cleanliness
Bizarre place. Like someone just let a bunch of artist friends go nuts on the grounds here. Signage was poor and reception staff mediocre at best (a lot of just staring at guests?!). The treehouse was kinda cute but some seriously big cockroaches that might have been better kept out if the door actually fit the door frame. Worth a stroll around the grounds, if only for the stories.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rosemary

Liked: Cleanliness
We chose to stay in the treehouse and had an excellent time. It’s very rustic! The pools and hot tubs are quite worn down and we chose not to use them, but we wanted a treehouse experience and boy did we get it for a very reasonable cost. There is a security guard which makes it feel safer. There is a restaurant on site which made it easy. Food was just ok for us. Still giving a great rating because we had such a fun experience. Beds are like rocks and pillows are huge and sucked but for one night, it was perfect for the authentic experience of a treehouse. They don’t speak English so be prepared to translate.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sifrido

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our first time in Costa Rica and we enjoyed it was a really nice experience Like they say " pura vida “
Stayed 3 nights in Feb 2024
Verified

2/10 Terrible

Leigh

Disliked: Cleanliness, amenities, property conditions & facilities
The staff was helpful and friendly. The rooms are lacking in pretty much every way. They are in great need of updating. No hand towels. No was cloths. No heating or cooling. No quiet either. The walls are paper thin and the muusic and party atmosphere is not conducive to sleep or rest. If you're looking to relax in the quiet of the mountains, this is not the place for that at all.
Stayed 14 nights in Jan 2026
Verified

8/10 Good

Samantha

Liked: Staff & service
Great stay. Which the Jacuzzis actually worked. Its a water park open to the public so be prepared for it to be packed. Other than that we had a great time.
Stayed 4 nights in Sep 2023
Verified

8/10 Good

Johnny

Liked: Cleanliness, staff & service, amenities
It was cozy and affordable. Could use some upgrades.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Staff & service
No
Stayed 1 night in Oct 2025
Verified

8/10 Good

Charles

Very good overall, except food service was very slow and food was not all that good.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Nicer
Verified

6/10 Okay

Jeffrey

Disliked: Property conditions & facilities
Need hot
Stayed 1 night in Aug 2024
Verified

4/10 Poor

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I rented out the tree house and we did not get hot water once for any of our showers for the three days we were there. Very very lame. Also, breakfast said it was included in hotels.com and we were charged for breakfast ($8/head no biggie but annoying) Also asked about doing laundry and they quoted me $5 for a load, and they ended up charging me $41 (what a rip off and I hate being lied to.) I guess expected unexpected things here, cheaper to take an uber and get you food needs and laundry outside of the property.
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Jose

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It was truly disappointing the water temperature because it was barely warm for the bathtub inside the room as well as the hot tubs outside near the pools.
Stayed 2 nights in Nov 2024
Verified

2/10 Terrible

JULIETA

Disliked: Staff & service
Were here outside and nobody answers
Stayed 1 night in May 2024
Verified

2/10 Terrible

Sergio

Disliked: Staff & service, amenities, property conditions & facilities
Room smelled of mold. No hot water. No towels in the room. All three jacuzzi were cold. Refrigerator and microwave inoperable.
Stayed 3 nights in Feb 2025
Verified

2/10 Terrible

noemi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
What breakfast offers does not include, does not include towels, dirty and destroyed furniture, torn sheets, spider webs and spiders in quantity, broken cabinets, floors, dirty windows, and there is cable, no air conditioning and it heats a lot since it is all windows glass, We don't sleep a night, the dog barks night and day.
Stayed 5 nights in Dec 2024
Verified

2/10 Terrible

danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms not very taking care of
Stayed 1 night in Sep 2022
Verified

4/10 Poor

George

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall the property would be nice if they did some major upgrades. The jacuzzi doesn’t work properly and when we asked for help it took them a long time. The rooms are in need of major upgrades the beds were terrible the shower had no warm water and the sink was leaking water.
Stayed 8 nights in Mar 2023
Verified

6/10 Okay

ZULMA D

Disliked: Property conditions & facilities
I stayed there for 5 days. There’s no AC so it’s very hot during the day and you’re freezing at night. The pools are dirty and the jacuzzis even worse. The place needs lots of work. The outside it’s beautiful to walk around, but definitely would not stay here again. The restaurant has decent food, but the staff was not too friendly. There’s no one at the reception after 7pm so if you need anything you’re out of luck until the following day. Towels are only provided if you request them and only one per guest. They were dirty and smelled funny too. If you’re staying here def bring your own towels and extra blankets. The beds were not comfortable and pillows were super hard. I stayed at the tree house. Even though it’s beautiful to look out from the outside, the inside needs lots of work. The hot tub looked filthy.
Stayed 5 nights in Feb 2023
Verified

8/10 Good

Emely

Liked: Staff & service, amenities, property conditions & facilities
Había ropa sucia en el baño de mi habitación, no tenían lo que yo pedí en el restaurante :( los toboganes son pequeños creo que es mucho de perspectiva en las fotos, me gustó el jacuzzi y me metí a las albercas (estaban frías) 6.5/10 solo estuve 2 noches, un día completo la pasé en las albercas el día siguiente estuve fuera solo pagué por dormir, los animales de llanta eran impresionantes y lindos los koi
Stayed 2 nights in Mar 2026