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Hotel Portal Colonial

3.0 star property

Photo gallery for Hotel Portal Colonial

Outdoor pool
Comfort Room, 1 King Bed, Private Bathroom
Comfort Suite, 1 King Bed, Private Bathroom, Corner
Lobby sitting area
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Business services
  • Bar
  • Laundry room

Explore the area

View map
200 Oeste y 200 Sur de Rostipollos, San Rafael, San José
  • Place, Escazú Village
    ‪17 min walk‬
  • Place, Sabana Park
    ‪4 min drive‬
  • Place, Avenida Escazú Shopping Center
    ‪5 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪24 min drive‬

Room options

View all photos for Exclusive Suite, 1 King Bed, Poolside

In-room safe, desk, iron/ironing board, free WiFi

Exclusive Suite, 1 King Bed, Poolside

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Private Bathroom

Standard Room, 1 Queen Bed, Private Bathroom

Standard Room, 1 Queen Bed, Private Bathroom

8.4 out of 10
Very good
(7 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 King Bed, Private Bathroom

In-room safe, desk, iron/ironing board, free WiFi

Comfort Room, 1 King Bed, Private Bathroom

10.0 out of 10
Exceptional
(1 review)
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Single Room, 1 Single Bed, Private Bathroom

Standard Single Room, 1 Single Bed, Private Bathroom

Standard Single Room, 1 Single Bed, Private Bathroom

8.0 out of 10
Very good
(1 review)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Comfort Suite, 1 King Bed, Private Bathroom, Corner

Comfort Suite, 1 King Bed, Private Bathroom, Corner

Comfort Suite, 1 King Bed, Private Bathroom, Corner

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 Bedroom

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 Bedroom

  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the area

San Rafael

At Hotel Portal Colonial you'll be within a 20-minute walk of Escazú Village and 2.6 km (1.6 mi) from U.S. Embassy San José. Highlights at this hotel include an outdoor swimming pool, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Additionally, you'll find laundry facilities, a microwave in a common area and a fridge in a common area. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 3-property class San Rafael hotel include Sabana Park and National Stadium of Costa Rica.

What's nearby

  • Escazú Village - 17 min walk - 1.5 km
  • Sabana Park - 4 min drive - 3.6 km
  • La Salle Natural Science Museum - 4 min drive - 3.6 km
  • Avenida Escazú Shopping Center - 5 min drive - 2.9 km
  • U.S. Embassy San José - 5 min drive - 3.2 km

Getting around

  • Jacks Station - 5 min drive
  • San José (SYQ-Tobías Bolaños Intl.) - 12 min drive

Restaurants

  • ‪ChuBBs Bar - ‬12 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪La Cascada - ‬13 min walk
  • ‪Taco Bell - ‬11 min walk
  • ‪SURA Restaurante Coreano - ‬14 min walk

About this property

Hotel Portal Colonial

As a guest of Hotel Portal Colonial, you'll find an outdoor pool, a terrace, and multilingual staff. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. An airport shuttle (available 24 hours) is available for a fee. The business-friendly Hotel Portal Colonial also features tour/ticket assistance, a garden, and laundry facilities. Self parking is free.

This 3-star San Rafael hotel is smoke free.

  • 15 guestrooms or units
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Computer for guest use
  • No smoking on site
  • Microwave in a common area
  • Fridge in a common area
  • Bar or lounge
Hotel Portal Colonial offers 15 accommodations with a safe and an iron/ironing board. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This San Rafael hotel provides complimentary wired and wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

More

  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 6 January 2026 to 31 December 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40.00 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Hotel Colonial en Escazú Escazu
Colonial en Escazú Escazu
Colonial en Escazú
Hotel Portal Colonial Escazu
Portal Colonial Escazu
Hotel Colonial en Escazú
Hotel Portal Colonial Hotel
Hotel Portal Colonial San Rafael
Hotel Portal Colonial Hotel San Rafael

Frequently asked questions

What is the cancellation policy at Hotel Portal Colonial?

Hotel Portal Colonial offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Portal Colonial?

Yep, Hotel Portal Colonial has a free self car park.

Does Hotel Portal Colonial have a pool?

Hotel Portal Colonial has an outdoor pool.

Is there a free airport shuttle available at Hotel Portal Colonial?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Portal Colonial?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Portal Colonial?

No, pets are not allowed.

Hotel Portal Colonial Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 31 out of 49 reviews
Rating 8 - Good. 11 out of 49 reviews
Rating 6 - Okay. 2 out of 49 reviews
Rating 4 - Poor. 3 out of 49 reviews
Rating 2 - Terrible. 2 out of 49 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robert

Stayed 1 night in Dec 2025

2/10 Terrible

Jacob

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We never stayed here, it felt too unsafe and suspicious. It was too creepy.
Stayed 1 night in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone here seemed quite friendly and helpful. This was quiet and felt safe and there was an included breakfast. One hope would be that coffee be offered at or before 7:00 a.m. as I'm an early waker. The only possible coffee option is McDonald's a walk away. this was the only issue, but not a big one at all. Thanks Hotel Portal.
Stayed 3 nights in Oct 2025

8/10 Good

alisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great,the stay and cleanliness.There was no air conditioning.
Stayed 8 nights in Aug 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

The hotel portal colonial is a very nice, family run hotel. The rooms are spacious with air conditioning and a free breakfast. The property is safe, secure and quiet with a pool. It is walking distance to many stores and restaurants. It is a great place to stay.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

It is a nice, clean, family- run hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Fabian

Travelled with partner
Liked: Amenities
Muy bonito
Stayed 1 night in Feb 2025

4/10 Poor

David

Travelled with group
Disliked: Room comfort

Wouldn’t recommend

There was no air conditioning. The jalousie windows wouldn’t close, so there was always outside noise. The TV didn’t have many channels and no instructions. I had to buy my own soap, shampoo and conditioner.
Stayed 3 nights in Jan 2025

4/10 Poor

Madison

Stayed 1 night in Jan 2025

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, accommodated us when we came in on a late flight. Convenient location in a nice neighborhood
Stayed 1 night in Feb 2023

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is family run and simple clean quiet place. They are friendly and helpful. For the price I’d be there again!
Stayed 3 nights in Jan 2023

8/10 Good

Dean

10/10 Excellent

Emilia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

james

Liked: Staff & service, amenities, property conditions & facilities
Clean , safe , friendly staff , Highly recommend hotel close to shopping
Stayed 3 nights in Jul 2022

10/10 Excellent

Peter

Stayed 3 nights in May 2022

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great staff and excellent breakfast my only complaint was the toilet seat had a broken pin that held the seat together and they claimed i broke it even though i didn't and they charged me 20 us dollars to have it fixed but never fixed it..so it stayed broken for the rest of my stay.
Stayed 17 nights in Mar 2022

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2022

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great budget place to stay

Great budget hotel in a really good location, easy walking distance to Avenida Escazu mall. The owner is lovely, and The free breakfast in the morning was great. Coffee, orange juice, fruit, and a choice of eggs or pancakes. The pancakes were excellent. Great shower. Bed comfy but slightly firmer than I like. The only negative was that the AC was a bit noisy. When I’m back in San Jose, I would definitely stay here again.
Stayed 1 night in Oct 2021

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest host
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is absolutely incredible! Close to everything. The staff is very friendly & kind! There is great breakfast. Perfect place! Small Hotel ... not huge & overwhelming! 5 stars!! Will definitely be going back to this Hotel! 👌
Stayed 14 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Hotel portal colonial Is an excellent B&B at a reasonable price. It is very clean and in an excellent neighborhood. It is only a few blocks from fast food restaurants and some reasonably nice restaurants. Just in case you forgot anything with your trip it’s only a few blocks from Walmart and a nice mall. Lucrecia and her staff are extremely helpful with Anything you need, from getting you day trips around the area to Getting your laundry done or most anything else you need. They are always smiling and happy. You couldn’t ask for a better place or better people.
Stayed 6 nights in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Good value for the price - not fancy.

Staff was very helpful and the room and common areas are clean. Curtains could be replaced with blackouts and ceiling could replace the floor fan which much too powerful for the size of this small room. No protector on the mattress or on the pillow.
Stayed 2 nights in Jan 2021

10/10 Excellent

Friedrich

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and accommodating. All shopping and restaurants when walking distance
Stayed 5 nights in Jan 2021