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Condado Vanderbilt Hotel

5.0 star property
Luxury hotel on the beach, with 4 outdoor pools

Photo gallery for Condado Vanderbilt Hotel

On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
Suite, 1 Bedroom, Ocean View (Biltmore) | View from room
Front of property - evening/night
Couples treatment room(s), steam room, Turkish bath/hammam

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
The current price is NZ$899
includes taxes & fees
1 June - 2 June

Explore the area

Map
1055 Ashford Avenue, San Juan, 00907
  • Casino del Mar at La Concha Resort
    ā€Ŗ7 min walkā€¬
  • Condado Beach
    ā€Ŗ8 min walkā€¬
  • Puerto Rico Convention Center
    ā€Ŗ4 min driveā€¬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ā€Ŗ21 min driveā€¬

Room options

View all photos for Room, 2 Queen Beds, Ocean View, Tower

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Queen Beds, Ocean View, Tower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Oceanfront (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed with Sofa bed, Oceanfront (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, City View, Tower

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, City View, Tower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Heritage)

Room, 2 Queen Beds (Heritage)

Room, 2 Queen Beds (Heritage)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Bedroom, Terrace, Oceanfront

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Bedroom, Terrace, Oceanfront

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, City View (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms, Oceanfront (Vanderbilt)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 3 Bedrooms, Oceanfront (Vanderbilt)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 271 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Room, 1 King Bed (Heritage)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed (Heritage)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Bedrooms, Terrace, Oceanfront (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Bedrooms, Terrace, Oceanfront (Commodore)

Highlights

Terrace
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 118 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Vanderbilt)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 2 Bedrooms, Oceanfront (Vanderbilt)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 241 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 2 Bedrooms, City View (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Bedrooms, City View (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 118 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Ocean View, Tower

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Ocean View, Tower

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, Multiple Beds, Oceanfront (Commodore)

Premium bedding, pillow-top beds, minibar, in-room safe

Room, Multiple Beds, Oceanfront (Commodore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 118 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed (Heritage)

Room, 1 Queen Bed (Heritage)

Room, 1 Queen Bed (Heritage)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Ocean View (Biltmore)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 Bedroom, Ocean View (Biltmore)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, Oceanfront

Premium bedding, pillow-top beds, minibar, in-room safe

Penthouse, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 152 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 76 sq m
  • Ocean view
  • Sleeps 2
  • 1 Single Bed

About the area

San Juan

A luxury stay in the heart of San Juan awaits you at Condado Vanderbilt Hotel. Within just a 10-minute stroll, you'll find popular attractions like Condado Beach and Casino del Mar at La Concha Resort. Highlights at this beachfront hotel include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, 1919 Restaurant, serves Mediterranean cuisine and is open for dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site 24-hour gym and Turkish bath/hammam. Meeting rooms, a conference centre, and a 24-hour business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a hot tub and a sauna. Cooked-to-order breakfast is available daily between 6 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 30-minute walk of this 5-property class Condado hotel include Pan American Pier and Puerto Rico Convention Center.

What's nearby

  • Casino del Mar at La Concha Resort - 7 min walk - 0.6 km
  • Condado Beach - 8 min walk - 0.7 km
  • Distrito T-Mobile - 4 min drive - 2.5 km
  • Pan American Pier - 4 min drive - 2.5 km
  • Puerto Rico Convention Center - 4 min drive - 2.8 km

Getting around

  • Domenech Station - 6 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 21 min drive

Restaurants

  • ā€ŖStk - ā€¬2 min walk
  • ā€ŖSerafina Restaurant - ā€¬3 min walk
  • ā€ŖTacos & Tequila - ā€¬3 min walk
  • ā€ŖSemilla Kitchen and Bar - ā€¬3 min walk
  • ā€ŖLa VergĆ¼enza Condado - ā€¬4 min walk

About this property

Condado Vanderbilt Hotel

Luxury hotel on the beach, with 4 outdoor pools
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Condado Vanderbilt Hotel, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a 24-hour fitness centre and a hot tub. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star San Juan hotel.

  • 316 guestrooms or units
  • 12 levels
  • 3 buildings
  • 3 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 1919
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
Condado Vanderbilt Hotel offers 316 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This San Juan hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Spanish

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4.5 out of 5, Wonderful, 1,213 reviews
The price is NZ$679
includes taxes & fees
1 June - 2 June
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and transport

  • Valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 11 AM for a fee: USD 35 to 50 for adults and USD 25 to 35 for children
  • 3 restaurants
  • 4 bars/lounges
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • 1919 Restaurant
  • Ola Ocean Front Bistro
  • Patron Tacos & Tequila

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Built in 1919
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 20 per cent of room rate
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 35 to 50 for adults and USD 25 to 35 for children
  • Valet parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 2-device limit.

Property is also known as

Condado Vanderbilt Hotel San Juan
Condado Vanderbilt Hotel
Condado Vanderbilt San Juan
Condado Vanderbilt
Condado Vanderbilt Hotel Hotel
Condado Vanderbilt Hotel San Juan
Condado Vanderbilt Hotel Hotel San Juan

Frequently asked questions

What is the cancellation policy at Condado Vanderbilt Hotel?

Condado Vanderbilt Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Condado Vanderbilt Hotel?

As of 12 May 2025, prices found for a 1-night stay for 2 adults at Condado Vanderbilt Hotel on 1 Jun 2025 start from NZ$749.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Condado Vanderbilt Hotel?

Yep, Condado Vanderbilt Hotel has valet parking with in/out privileges for USD 30 per day.

Are there any beaches close to Condado Vanderbilt Hotel?

Yep, Condado Vanderbilt Hotel is a short 8-minute walk from Condado Beach. Fun beach activities include scuba diving, body boarding and parasailing. You can also find boat tours.

Is there a spa on site at Condado Vanderbilt Hotel?

Yep, there is an onsite spa at Condado Vanderbilt Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Condado Vanderbilt Hotel have a pool?

Condado Vanderbilt Hotel has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Condado Vanderbilt Hotel?

Condado Vanderbilt Hotel features 4 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Condado Vanderbilt Hotel a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Condado Vanderbilt Hotel.

Is Condado Vanderbilt Hotel family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that Condado Vanderbilt Hotel is a hit with families.

Does Condado Vanderbilt Hotel serve breakfast?

Yep, cooked-to-order brekkie is served daily from 6 AM to 11 AM.

Is there a free airport shuttle available at Condado Vanderbilt Hotel?

No, Condado Vanderbilt Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Condado Vanderbilt Hotel?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Condado Vanderbilt Hotel?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Condado Vanderbilt Hotel?

Dogs are welcome at Condado Vanderbilt Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 11 kg per pet.

Condado Vanderbilt Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1118 out of 1502 reviews
Rating 8 - Good. 201 out of 1502 reviews
Rating 6 - Okay. 101 out of 1502 reviews
Rating 4 - Poor. 46 out of 1502 reviews
Rating 2 - Terrible. 36 out of 1502 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Heather A

Travelled with family and small children
Liked: Cleanliness, amenities
Ok
Stayed 4 nights in Feb 2025

6/10 Okay

Kristin, Wellington

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We really wanted to like this hotel. However our first night there our TV wouldn't work, the following day they fixed it but someone else's room and name appeared on the screen which to me is a violation of the person - in room 350 - privacy. If you want a resort with beach access do not choose this resort. There is no beach access. The portion of beach that you may use is not clean and is not inviting or private at all. If you are looking for a resort where you can relax by the pool - do not choose this resort. The photos of the infinity pool are strategically taken. So you believe it to be an actual infinity pool. Rather it is a kiddee sized pool adjacent to the kids pool. During our stay there were so many people in the pool we didn't want to sit in it. Additionally, the building blocks the sun anytime after noon so that you're only choice if you want to lay in the sun and relax is to sit amongst the kids/families by the kiddee pool- which is also very small for the size of this resort. The rooms were clean and the resort was staffed with lovely people but it is not a relaxing beach resort. As I said we wanted to like the resort and the folks who work there are kind and helpful. But for the price- they should be more transparent about their beach and pool areas.
Stayed 3 nights in Feb 2025

10/10 Excellent

Adam

Stayed 2 nights in Jan 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Asked Lenna at front desk for a different room than the one assigned a check in, and was quickly given another, and then an upgrade. Property is lovely, well spread out so feels much more private than one would expect. Good choice of restaurants and bars too.
Stayed 5 nights in Jan 2025

10/10 Excellent

Anna, Falmouth

Liked: Cleanliness
Stayed 6 nights in Jan 2025

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staying at a 5 star hotel I expect certain things. Shower head was busted spraying water all over the ceiling. Blackout shade was missing from one of our windows. Popcorn crumbs outside our door for the 4 days we were there that were never vacuumed. (Not our crumbs). Hotel was quick to address but annoying nonetheless. Service at the pool was so slow. Never got the food I ordered. Took 45 minutes to get the coffee I ordered at breakfast. Food and drink insanely expensive. $25 for a pina colada?? Staff was very friendly so I feel bad complaining but not what I expected from top hotel. Location is amazing! Would I go back? Probably not, may check out LaConcha.
Stayed 4 nights in Jan 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stunning view of the ocean as you walk into the doors of the hotel were breathtaking.
Stayed 7 nights in Jan 2025

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and the property itself were absolutely beautiful with plenty of dining options. Rooms were nice but nothing special, the bathroom stood out as it was spacious and had full tub, large shower and enclosed room for the toilet. the rooms were cleaned twice daily which was nice and there was complimentary coffee in the lobby and by breakfast bar. The spa was expensive, but the treatment menu was unique and the facilities were beautiful. The area was close to old San Juan by uber. overall, the beauty of the hotel and the old luxury vibe is what stood out the most.
Stayed 6 nights in Jan 2025

8/10 Good

Steven

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
If not for Veronica at the front desk, we would have rated our stay much lower. We had issues from the moment we checked in to housekeeping problems to a dropped reservation and an overcharge at one of the restaurants.. Veronica addressed each issue with a smile finding solutions which is so rare these days.
Stayed 4 nights in Dec 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Lin

Travelled with family
Disliked: Cleanliness, staff & service
Hotel is in the nice location with the beautiful view, the staffs are very polite,very convenient to most of things. I reserved multiple rooms, but the rooms have different issues, such as dusty , smell, temperature can not be controled, house keeper is forgetable and the front desk has no action when we report some of this issues. No sand beach though this hotel is on the beach. It does not deserveing such high price rate.
Stayed 5 nights in Jan 2025

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. The staff is very friendly and professional . There are many dining options that are in walking distance. I would definitely recommend and plan to return !!
Stayed 7 nights in Jan 2025

10/10 Excellent

Cory

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy recommendation

Beautiful hotel! Will definitely recommend and repeat.
Stayed 3 nights in Jan 2025

10/10 Excellent

Angel

Stayed 1 night in Jan 2025

10/10 Excellent

Gabriel, Hialeah

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful resort
Stayed 3 nights in Jan 2025

2/10 Terrible

Michael

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Felt very dated and the room felt very worn out.
Stayed 3 nights in Jan 2025

10/10 Excellent

Elsie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Have to walk a little to get to beachfront which is shared with neighboring hotels.
Stayed 4 nights in Jan 2025

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed to be very expensive compared to other similar properties in the area
Stayed 5 nights in Jan 2025

10/10 Excellent

James, New Canaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

6/10 Okay

Albert

Travelled with family
No swimming pool to speak of. Unable to use hot tub. No adequate temperature.
Stayed 5 nights in Jan 2025

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, immaculate service! Turndown in the evening, great bar service indoor and out. Worth every penny!
Stayed 2 nights in Jan 2025