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DoubleTree by Hilton San Juan

4.0 star property
Art Deco San Juan resort connected to a shopping centre, steps from Calle Loiza

Photo gallery for DoubleTree by Hilton San Juan

Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
2 bars/lounges
Premium bedding, in-room safe, blackout curtains, soundproofing
Sports facility
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Bar
  • Breakfast available
The current price is NZ$370
includes taxes & fees
25 Nov - 26 Nov

Explore the area

View map
105 Avenida de Diego, San Juan, 00914
  • Place, Condado Beach
    ‪4 min drive‬
  • Place, Puerto Rico Convention Center
    ‪4 min drive‬
  • Place, Pan American Pier
    ‪4 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for King Room With Garden View

Premium bedding, in-room safe, blackout curtains, soundproofing

King Room With Garden View

  • Sleeps 2

View all photos for Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Deluxe Room, Multiple Beds, Garden View

Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe Room, Multiple Beds, Garden View

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Room 1 King Bed, Corner

Premium bedding, in-room safe, blackout curtains, soundproofing

Room 1 King Bed, Corner

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed Accessible

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed Accessible

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Queen Room

Premium bedding, in-room safe, blackout curtains, soundproofing

Queen Room

  • Sleeps 3

View all photos for Queen Room With Murphy Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Queen Room With Murphy Bed

  • Sleeps 4

View all photos for Queen Room With Garden View And Murphy Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Queen Room With Garden View And Murphy Bed

  • Sleeps 4

View all photos for Queen Room With Balcony And Murphy Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Queen Room With Balcony And Murphy Bed

  • Sleeps 4

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed, Tower

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony

7.8 out of 10
Good
(6 reviews)

Highlights

Furnished balcony or patio
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Garden View

Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe 1 King Garden View

8.4 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

8.8 out of 10
Excellent
(74 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard 1 Queen Bed

9.0 out of 10
Wonderful
(66 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for 1 King Corner Mobility Accessible Roll In Shower

Premium bedding, in-room safe, blackout curtains, soundproofing

1 King Corner Mobility Accessible Roll In Shower

  • Sleeps 2

View all photos for King Room With Balcony And Pool View

Premium bedding, in-room safe, blackout curtains, soundproofing

King Room With Balcony And Pool View

  • Sleeps 2

View all photos for King Room-High Floor

Premium bedding, in-room safe, blackout curtains, soundproofing

King Room-High Floor

  • Sleeps 2

View all photos for Tower King Room

Premium bedding, in-room safe, blackout curtains, soundproofing

Tower King Room

  • Sleeps 2

View all photos for Corner King Room

Premium bedding, in-room safe, blackout curtains, soundproofing

Corner King Room

  • Sleeps 2

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About the area

San Juan

DoubleTree by Hilton San Juan places you in the centre of San Juan, connected to a shopping centre and within a short 5-minute stroll of Calle Loiza and Museo de Arte de Puerto Rico. Highlights at this family-friendly resort include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the hot springs/mineral springs and mud bath. The restaurant, Cafe Pierre, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a conference centre and a children's swimming pool. Full breakfast is available daily between 6 AM and 11 AM. There's also valet parking, along with the convenience of a free beach shuttle. .With a stay at this 4-property class Santurce resort, you'll be 2.4 km (1.5 mi) from Condado Beach and 3.3 km (2 mi) from Jose Miguel Agrelot Coliseum.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Museo de Arte de Puerto Rico - 4 min walk - 0.4 km
  • Jose Miguel Agrelot Coliseum - 4 min drive - 3.9 km
  • Condado Beach - 4 min drive - 3.7 km
  • Puerto Rico Convention Center - 4 min drive - 3.8 km
  • Pan American Pier - 4 min drive - 3.4 km

Getting around

  • Hato Rey Station - 3 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

Restaurants

  • ‪Bebo's Cafe - ‬2 min walk
  • ‪River China - ‬8 min walk
  • ‪173 - ‬2 min walk
  • ‪Cafe Pierre - ‬1 min walk
  • ‪Lechonera El Rincón De Diego - ‬2 min walk

About this property

DoubleTree by Hilton San Juan

Art Deco San Juan resort connected to a shopping centre, steps from Calle Loiza
DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this resort measures 7000 square feet (650 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco San Juan resort.

  • 1 building
  • 184 guestrooms or units
  • 8 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 7000 sq ft of conference space
  • 650 sq. m of conference space
  • Built in 2008
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include a shower, bathrobes and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Cafe Pierre
  • Silk
  • Starbucks Coffee

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self-parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton San Juan?

DoubleTree by Hilton San Juan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton San Juan?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton San Juan on 25 Nov 2025 start from NZ$282.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton San Juan?

Yep, DoubleTree by Hilton San Juan has a self car park with in/out privileges for USD 25 per day.

Are there any beaches close to DoubleTree by Hilton San Juan?

Yep, DoubleTree by Hilton San Juan is a short 12-minute walk from Playa Ocean Park. Fun beach activities include scuba diving, waterskiing and windsurfing.

Is there a spa on site at DoubleTree by Hilton San Juan?

Yep, there is an onsite spa at DoubleTree by Hilton San Juan. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does DoubleTree by Hilton San Juan have a pool?

DoubleTree by Hilton San Juan has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 24 hours.

What luxury perks are available at DoubleTree by Hilton San Juan?

DoubleTree by Hilton San Juan features a full-service spa, a 24-hour health club and an outdoor pool.

What makes DoubleTree by Hilton San Juan a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at DoubleTree by Hilton San Juan.

Is DoubleTree by Hilton San Juan family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton San Juan is a hit with families.

Does DoubleTree by Hilton San Juan serve breakfast?

Sure does, full brekkie is on offer daily from 6 AM to 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton San Juan?

No, DoubleTree by Hilton San Juan does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton San Juan?

Yep, you can grab a meal at DoubleTree by Hilton San Juan's onsite restaurant that serves international cuisine.

What time are check-in & check-out at DoubleTree by Hilton San Juan?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton San Juan?

No, only service animals are allowed.

DoubleTree by Hilton San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 662 out of 1003 reviews
Rating 8 - Good. 203 out of 1003 reviews
Rating 6 - Okay. 77 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 34 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Lourdes, Miami

Travelled with group
Liked: Cleanliness, staff & service
No option for Continental Breakfast included- that should be an option for the money you pay
Stayed 2 nights in Aug 2025

10/10 Excellent

Abdoulaye

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, clean, convenient located
Stayed 4 nights in Aug 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for everything
Stayed 4 nights in Jul 2025

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Stayed 5 nights in Aug 2025

10/10 Excellent

Carlos M, Oakwood

Stayed 2 nights in Aug 2025

10/10 Excellent

Maria, Miamo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Hotel está bien situado, amabilidad del staff. Playa cerca con servicio de carrito a la playa. hay un supermercado enfrente del hotel
Stayed 4 nights in May 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, we have stayed at several doubletree inns before. The only problem that I had was that i left a bag with some facial care products and a souvenir in my room and it dissappeared while we out for the day. Thats a considerable loss. I reported it, but haven't heard back from anyone yet. The bag had my reciept in it also with my info on it. I'm very upset about that. Can someone please look into that for me? Room 2007 from 8/4 to 8/9.
Stayed 4 nights in Aug 2025

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
food options
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Stayed 5 nights in Jul 2025

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!
Stayed 3 nights in Jul 2025

6/10 Okay

Ramon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was polite
Stayed 2 nights in Aug 2025

10/10 Excellent

Maureen

Stayed 6 nights in Jul 2025

10/10 Excellent

Ivonne

Stayed 2 nights in Aug 2025

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a 24 hour market across the street which was very convenient. Great food within walking distance. But more than anything the hotel staff and property was great!!
Stayed 7 nights in Jul 2025

8/10 Good

Maianna

Liked: Cleanliness, property conditions & facilities
Stay was nice close to every thing the only thing pool area needs to be more attended to
Stayed 3 nights in Jul 2025

8/10 Good

Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how convenient all of the resturants, shopping beach options were. The locals are very friendly and helpful. The only issue I had was the ac in our room would shut off and after notifying the front desk the first time I was given a fan until it could be checked the next day. However after reaching out 2 more times I was told by Valeria at the front desk that someone came and checked the ac and that it is activated by movement which made no sense. Then overhead a conversation on the elevator by another guest stating that they were also having the same issue with the ac in there room. Overall my stay was pretty good just make sure the air conditioning is properly working. Other than that staff was friendly and hotel was beautiful and very clean.
Stayed 3 nights in Jul 2025

10/10 Excellent

Edison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peoperty is well maintained, clean and beautiful. Staff was attentive, friendly and helpful. Great location, highly recommended.
Stayed 7 nights in Jul 2025

8/10 Good

Makenzie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were friendly. Its clean, comfortable, good value, close to beach. The restaurant qas good but room service was a disaster. They need to work on their qr code system. It kept automatically putting me on the beach and charging extra- which I am still waiting for my reimbursement. The no smoking policy that is NOT enforced at all. I had a balcony and my firat & last 2 days I could not enjoy the balcony due to smokers. I reported it, the manager said he would talk to them but he continued to smoke like a chimney. He left day 2 but then another neighbor arrived my last 2 days and was smoking frequently on his balcony. The only reason I would not atay here again would be the smoking issue. I paid extra for a balcony and a non smoking hotel- very annoying.
Stayed 5 nights in Jul 2025

10/10 Excellent

Arisnovelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place staff are super nice 10/10 would stay again
Stayed 6 nights in Jul 2025

10/10 Excellent

Ana M

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 1 night in Jul 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff (Bryan) went over and beyond to make our first visit to PR and celebrating our 20th anniversary. He found us a room where it would have less foot traffic since we our plans were to relax and sleep in. He also assisted in an anniversary surprise for my wife while we were at the beach. We loved PR and will be back; and I will be at staying at this hotel each time. I got a gift for Bryan since he’s never been to Texas.
Stayed 4 nights in Jul 2025

10/10 Excellent

Troy

Liked: Amenities
Great
Stayed 4 nights in Jun 2025

8/10 Good

zeall lenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great choice. Centric location and accessible prices
Stayed 1 night in Jul 2025

10/10 Excellent

Silvany

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room. They greet you with very delicious cookies. Shout out to Diana in the front desk for being so accommodating. There is a supermarket accross and some places to eat/shop. Easy uber ride to san juan main attractions. Breakfast buffet was ok and pricey, but everyone in the restaurant was extremely nice.
Stayed 4 nights in Jul 2025