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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Children’s activities
Sports facility
Lobby
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
The current price is NZ$410
includes taxes & fees
19 May - 20 May

Explore the area

View map
8000 Tartak Street, Carolina, 00979
  • Place, Isla Verde Beach
    ‪5 min walk‬
  • Place, Carolina Beach
    ‪7 min walk‬
  • Place, Balneario de Carolina
    ‪2 min drive‬
  • Airport, San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 1 King Bed (Top Floor)

View from room

Suite, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(60 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds (Top Floor)

9.0 out of 10
Wonderful
(90 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

View from room

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 42 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(28 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Studio, 2 Double Beds, Non Smoking (Nonsuite)

In-room safe, laptop workspace, blackout curtains, soundproofing

Basic Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.6 out of 10
Excellent
(50 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Studio, 1 King Bed, Non Smoking (Nonsuite)

Basic Studio, 1 King Bed, Non Smoking (Nonsuite)

Basic Studio, 1 King Bed, Non Smoking (Nonsuite)

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(44 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout curtains, soundproofing

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(26 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

9.0 out of 10
Wonderful
(243 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds

Suite, 2 Double Beds

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(179 reviews)
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

About the area

Carolina

A family-friendly stay in Carolina awaits you at Embassy Suites by Hilton San Juan Hotel & Casino. You'll be 0.5 km (0.3 mi) from Isla Verde Beach and 7.4 km (4.6 mi) from Condado Beach. Highlights at this resort include a casino, a restaurant and an outdoor swimming pool. .A day of pampering can include massages and facials. The restaurant, El Patio, is open for lunch and dinner. Coqui Pool Bar is the resort's own bar, serving drinks along with lunch. Enjoy the 24-hour gym, Hot tub, kids' swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Free cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this 3.5-property class Isla Verde resort include Plaza las Americas and Puerto Rico Convention Center.
View more Resorts in San JuanOpens in a new window

What's nearby

  • Isla Verde Beach - 5 min walk - 0.5 km
  • Carolina Beach - 7 min walk - 0.6 km
  • Pine Grove Beach - 16 min walk - 1.4 km
  • Balneario de Carolina - 2 min drive - 2.4 km
  • Port of San Juan - 10 min drive - 10.9 km

Getting around

  • Hato Rey Station - 7 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

Restaurants

  • ‪Mi Casita Restaurant - ‬5 min walk
  • ‪Lifeguards Of The Reef - ‬6 min walk
  • ‪Pizza City - ‬9 min walk
  • ‪La Cueva Del Mar - ‬2 min walk
  • ‪24 MarketPlace - ‬5 min walk

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

Embassy Suites by Hilton San Juan Hotel & Casino offers its guests a kids' pool, an outdoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this resort measures 12000 square feet (1115 square metres) and includes conference space. A casino, spa services, and a terrace are also featured at the family-friendly Embassy Suites by Hilton San Juan Hotel & Casino. Parking is available for a fee.

This 3.5-star Carolina resort is smoke free.

  • 1 building
  • 313 guestrooms or units
  • 8 levels
  • Conference rooms
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 1996
  • Cooked-to-order breakfast (free)
  • Casino
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desk chairs and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials and body treatments.

Similar properties

Lobby lounge
Residence Inn by Marriott San Juan Isla Verde
Isla Verde
  • Pool
  • Breakfast included
  • Pet-friendly
  • Kids’ pool
4.4 out of 5, Excellent, 2,475 reviews
The price is NZ$463
includes taxes & fees
15 June - 16 June
Residence Inn by Marriott San Juan Isla Verde

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 27.88 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square foot of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (74 centimetre high)
  • Handrails in stairways (84 centimetre high)
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (64 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.95 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 27.88 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel & Casino
Embassy Suites Hotel & Casino San Juan
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Embassy Suites Hilton San Juan Hotel & Casino Carolina
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Embassy Suites by Hilton San Juan Hotel & Casino Carolina
Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton San Juan Hotel & Casino?

Embassy Suites by Hilton San Juan Hotel & Casino offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton San Juan Hotel & Casino?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton San Juan Hotel & Casino on 19 May 2026 start from NZ$410, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, Embassy Suites by Hilton San Juan Hotel & Casino has a covered self car park for USD 27.88 per night. A self car park is also available, for a fee.

Are there any beaches close to Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, Embassy Suites by Hilton San Juan Hotel & Casino is a short 6-minute walk from Isla Verde Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find water sports equipment.

Is there a spa on site at Embassy Suites by Hilton San Juan Hotel & Casino?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Embassy Suites by Hilton San Juan Hotel & Casino have a pool?

Yep, and guests love it! Embassy Suites by Hilton San Juan Hotel & Casino has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Embassy Suites by Hilton San Juan Hotel & Casino a romantic place to stay?

1 hot tub and poolside dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Embassy Suites by Hilton San Juan Hotel & Casino.

Is Embassy Suites by Hilton San Juan Hotel & Casino family-friendly?

You bet! With amenities such as a children's pool, a playground and laundry facilities, it's no surprise that Embassy Suites by Hilton San Juan Hotel & Casino is a hit with families.

Does Embassy Suites by Hilton San Juan Hotel & Casino serve breakfast?

You bet, travelers are hooked on the free cooked-to-order breakfast here! Offered on weekdays between 6:30 AM and 9:00 AM and weekends between 7:30 AM and 10:00 AM, this is the place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton San Juan Hotel & Casino?

No, Embassy Suites by Hilton San Juan Hotel & Casino does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton San Juan Hotel & Casino?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Embassy Suites by Hilton San Juan Hotel & Casino?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Embassy Suites by Hilton San Juan Hotel & Casino?

No, only service animals are allowed.

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 3065 out of 4565 reviews
Rating 8 - Good. 893 out of 4565 reviews
Rating 6 - Okay. 323 out of 4565 reviews
Rating 4 - Poor. 142 out of 4565 reviews
Rating 2 - Terrible. 142 out of 4565 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Delita

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with excellent staff!
Stayed 3 nights in Feb 2026

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was spotless and so was the amenities.
Stayed 2 nights in Feb 2026

10/10 Excellent

Jimmy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The amenities were great and the breakfast was wonderful
Stayed 4 nights in Feb 2026

8/10 Good

Tiffany, Townsend

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean up to date room, quiet.
Stayed 3 nights in Feb 2026

10/10 Excellent

Jasper L

Stayed 6 nights in Jan 2026

10/10 Excellent

Thomas G

Travelled with group
Liked: Cleanliness, staff & service, amenities
The entire hotel was clean and comfortable. The pool was good size and family friendly with a kiddie pool in a separate area. Our room was immaculate. Fresh towels, soap, accessories restocked every day. Then entire staff was extremely friendly and helpful. Very decent complimentary breakfast every day and we loved the happy hour. A nice perk to our stay.
Stayed 4 nights in Feb 2026

10/10 Excellent

Naila Rashida

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 6 nights in Feb 2026

8/10 Good

Akash

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was comfortable, but the staff was unhelpful when we arrived. They directed us to different doors, claiming someone would assist us at another door, but no one was there. I had to carry all my bags from the parking lot with my toddlers, which was extremely inconvenient. During our entire stay, the parking entry gate didn’t work with keys. I had to wait in 10-15 minutes to validate my parking ticket every time I left the parking lot, multiple times a day. The staff was aware of the problem but didn’t offer any solution. On the positive side, the housekeeping staff was good.
Stayed 4 nights in Feb 2026

4/10 Poor

Krzysztof

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
Received +500$ claim about smoking inside room. Staff was not willing to discuss this onsite and demanded to make claim by email. Both guests were non-smokers and claim was based to online readinga from detectors.
Stayed 7 nights in Feb 2026

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great vacation
Stayed 4 nights in Feb 2026

10/10 Excellent

Warkiria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great staff!
Stayed 1 night in Jan 2026

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Feb 2026

4/10 Poor

Anand

Travelled with family
Disliked: Amenities
We were not happy with Expedia not making us aware of what is included in our package and what is not. I don’t like surprises. 1. Property has resort fees. Absolutely ridiculous and I was not made aware of this when booking on Expedia.ca. This went beyond my budget. 2. Parking at property - self parking available. So I thought this is included. Expedia should provide clear instructions what’s included and what’s not. Even at check in the staff at Embassy suites didn’t mention anything. Only at check out I got a bill with the parking fees. Again not in my budget. Moreover the property is over rated and expensive. Old building and ok service. Breakfast included but no value as food quality used is poor. Not a good experience. I have been with Expedia for a very long time but not happy with this trip through Expedia.
Stayed 6 nights in Feb 2026

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything. Fabulous hotel
Stayed 1 night in Feb 2026

8/10 Good

AHMAD R

Stayed 1 night in Feb 2026

6/10 Okay

Jannicia

Stayed 5 nights in Feb 2026

10/10 Excellent

Selen

Liked: Cleanliness, amenities, property conditions & facilities
The hotel
Massage room
The Beach
Stayed 4 nights in Feb 2026

10/10 Excellent

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Great overall experience
Stayed 1 night in Feb 2026

8/10 Good

AHMAD R

Liked: Cleanliness, staff & service
The room was very nice. I had a king suite. Only complaint is there isn’t any kind of entertainment at the resort, the gym was very small and they charge you a daily resort fee. Other than that I enjoyed my stay there. Short Uber ride to all the attractions in San Juan.
Stayed 3 nights in Feb 2026

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
The room was stopless ,stay only 1day ,staff was polite and very helpful
Stayed 1 night in Feb 2026

8/10 Good

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Nice facilities.
Stayed 6 nights in Jan 2026

10/10 Excellent

Nicole

Stayed 6 nights in Jan 2026

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities
The facility and pool were fantastic
Stayed 1 night in Feb 2026

2/10 Terrible

Jonathan

Stayed 4 nights in Feb 2026

10/10 Excellent

Maya

Stayed 3 nights in Feb 2026