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Hotel Hacienda Los Volcanes

3.5 star property

Photo gallery for Hotel Hacienda Los Volcanes

Pool
Interior
Front of property
Exterior
Lobby sitting area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Business services
  • Laundry room

Explore the area

View map
Car. de San Lucas a Barcenas Granja 37, Villa Nueva
  • Place, Mercado Municipal San Lucas Sacatepéquez
    ‪17 min drive‬
  • Place, Casa Santo Domingo Museum
    ‪39 min drive‬
  • Place, Antigua Guatemala Cathedral
    ‪42 min drive‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Mountain View

Shower, hair dryer, towels, soap

Deluxe Double Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Shower, hair dryer, towels, soap

Deluxe Double Room, 2 Queen Beds, Garden View

  • Garden view
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

About the area

Villa Nueva

At Hotel Hacienda Los Volcanes, you'll be 11.1 km (6.9 mi) from Casa Santo Domingo Museum and 11.8 km (7.3 mi) from Central Park. Highlights at this hotel include free breakfast (local cuisine), a restaurant and free self-parking. .The restaurant, Hacienda Los Volcanes, serves local and international cuisine and is open for breakfast, lunch and dinner. 2863 square feet (266 square metres) of event facilities include 300 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning free breakfast is served. There's also the convenience of airport pick-up service. .Sights within a 20-minute drive of this 3.5-property class Villa Nueva hotel include Antigua Guatemala Cathedral and Santa Catalina Arch.

What's nearby

  • Mercado Municipal San Lucas Sacatepéquez - 17 min drive - 9.9 km
  • Universidad del San Carlos de Guatemala - 26 min drive - 18.0 km
  • Casa Santo Domingo Museum - 39 min drive - 17.4 km
  • Antigua Guatemala Cathedral - 42 min drive - 18.1 km
  • Central Park - 42 min drive - 18.1 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 58 min drive

Restaurants

  • ‪Burger King - ‬8 min drive
  • ‪Antigua’s Ceviche - ‬6 min drive
  • ‪Hacienda Los Volcanes - ‬1 min walk
  • ‪San Martin, San Lucas - ‬7 min drive
  • ‪McDonald's - ‬7 min drive

About this property

Hotel Hacienda Los Volcanes

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A business centre and 300 meeting rooms are available. Event space at this hotel measures 2863 square feet (266 square metres) and includes a conference centre. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Hacienda Los Volcanes. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Villa Nueva hotel.

  • 12 guestrooms or units
  • 2863 sq ft of conference space
  • 266 sq. m of conference space
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Smoking in designated areas
  • Coffee shop
  • Dining venue
Hotel Hacienda Los Volcanes offers 12 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. 36-inch flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

This Villa Nueva hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM to 11:00 AM
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hacienda Los Volcanes

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room cot
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 300 meeting rooms
  • Business centre
  • Conference centre (2,863 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas (fines apply)
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per person
  • Airport shuttle fee per child: USD 10 (up to 12 years old)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HOTEL HACIENDA LOS VOLCANES Hotel San Mateo Milpas Altas
HOTEL HACIENDA LOS VOLCANES Hotel
HOTEL HACIENDA LOS VOLCANES San Mateo Milpas Altas
Hacienda Los Volcanes
Hacienda Los Volcanes Nueva
Hotel Hacienda Los Volcanes Hotel
Hotel Hacienda Los Volcanes Villa Nueva
Hotel Hacienda Los Volcanes Hotel Villa Nueva

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Los Volcanes?

Hotel Hacienda Los Volcanes offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Hacienda Los Volcanes?

Yep, Hotel Hacienda Los Volcanes has a free self car park.

Is Hotel Hacienda Los Volcanes family-friendly?

You bet! With amenities such as a playground and a deli, as well as free infant beds in the guestrooms, it's no surprise that Hotel Hacienda Los Volcanes is a hit with families.

Does Hotel Hacienda Los Volcanes serve breakfast?

Yep, complimentary local cuisine breakfast is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Hacienda Los Volcanes?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Hacienda Los Volcanes?

Yep, you can grab a meal at Hotel Hacienda Los Volcanes's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Hotel Hacienda Los Volcanes?

Check-in begins at 3:00 PM. Check-out time is 1:00 PM.

Are pets allowed at Hotel Hacienda Los Volcanes?

No, pets are not allowed.

Hotel Hacienda Los Volcanes Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gem of a place in the country. Comfy beds, animals for the kids to look at, and delicious food at the restaurant. Will be returning when we are in the area again!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities
Best place
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Hannah

Disliked: Cleanliness, staff & service, amenities
It was okay.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is nice, but the service and the restaurant is so bad. I got Check in it was supposed to be at three not at 4 PM The customer service of the Manager itself. It was really bad. He promised a bottle of wine for the inconvenience and he gave me his two glasses by the way I didn’t accept it.
Stayed 2 nights in Oct 2024
Verified

6/10 Okay

Odilia

Disliked: Staff & service, property conditions & facilities

Mala experiencia

Al final muy mal porque Al hacer check out nos salieron con que había una sábana manchada y que había que pagar el equivalente a US 45, y como no hacen la revisión en el momento, era su palabra contra la nuestra y si no pagábamos no nos dejaban salir , al final mejor pagamos lo que consideramos una extorsion
Stayed 1 night in Aug 2024
Verified

8/10 Good

Priscila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, la comida muy rica, pero no me gustó que solo ponen 2 toallas por habitacion y un rollo de papel en el baño
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

OSCAR LEONEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente me notificaron que mi reserva no la podría honrar porque hubo otro pasajero Y aparte la aplicación de hoteles.com no me permitió comunicarme con el hotel
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Peacefull clean secured and good breakfast!!!
Stayed 1 night in Apr 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome. Good service. The weather was nice and the room with the terrace just simply stole my heart.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Angela

Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Emely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

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