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Casa Quetzal

3.5 star property

Photo gallery for Casa Quetzal

Property entrance
Exterior
Exterior
Junior Suite
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Hospicio 34 Col. Centro, San Miguel de Allende, GTO, 37700
  • Place, Church of San Miguel Arcángel
    ‪3 min walk‬
  • Place, Allende Garden
    ‪3 min walk‬
  • Place, San Miguel de Allende Historical Museum
    ‪5 min walk‬

Room options

View all photos for Deluxe Room

In-room safe, iron/ironing board, bed sheets

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.4 out of 10
Very good
(6 reviews)
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Master Suite

Master Suite

Master Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Villa

Family Villa | Living area

Family Villa

  • 35 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the area

San Miguel de Allende

Casa Quetzal places you in the centre of San Miguel de Allende, steps from Plaza de Toros San Miguel de Allende and within a short 5-minute stroll of Church of San Miguel Arcángel. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a terrace, a garden and babysitting services. There's also the convenience of an area shuttle. .Within a 15-minute drive of this 3.5-property class Zona Centro hotel, attractions include Escondido Place and La Gruta Spa.

What's nearby

  • Church of San Miguel Arcángel - 3 min walk - 0.3 km
  • Allende Garden - 3 min walk - 0.3 km
  • Plaza de Toros San Miguel de Allende - 3 min walk - 0.3 km
  • San Miguel de Allende Historical Museum - 5 min walk - 0.5 km
  • El Mirador Viewpoint - 5 min walk - 0.5 km

Getting around

  • Querétaro, Querétaro (QRO-Querétaro Intl.) - 78 min drive

Restaurants

  • ‪San Agustín - ‬3 min walk
  • ‪La Doña - ‬5 min walk
  • ‪El Correo - ‬3 min walk
  • ‪Casa Nostra Restaurant Terrace Rooftop Bar - ‬3 min walk
  • ‪La Única - ‬2 min walk

About this property

Casa Quetzal

Casa Quetzal offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Casa Quetzal also features concierge services and a front desk safe.

This Colonial San Miguel de Allende hotel is smoke free.

  • 1 floor
  • 12 guestrooms or units
  • 2 buildings
  • Childcare (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
Casa Quetzal offers 12 accommodations with a safe and complimentary bottles of water. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Family friendly

  • Babysitting (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • No lift

More

  • 1 floor
  • 2 buildings
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom

Food and drink

  • Coffee grinder
  • Free bottled water

More

  • Iron/ironing board on request
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 10 July 2024 to 30 June 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Casa Quetzal
Casa Quetzal Hotel
Casa Quetzal Hotel San Miguel de Allende
Casa Quetzal San Miguel de Allende
Hotel Casa Quetzal
Casa Quetzal Hotel
Casa Quetzal San Miguel de Allende
Casa Quetzal Hotel San Miguel de Allende

Frequently asked questions

What is the cancellation policy at Casa Quetzal?

Casa Quetzal offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Casa Quetzal?

No, Casa Quetzal does not offer an airport shuttle service.

What time are check-in & check-out at Casa Quetzal?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Quetzal?

No, pets are not allowed.

Casa Quetzal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 576 reviews
Rating 8 - Good. 204 out of 576 reviews
Rating 6 - Okay. 69 out of 576 reviews
Rating 4 - Poor. 18 out of 576 reviews
Rating 2 - Terrible. 15 out of 576 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great place to stay , walking distance to all tourist attractions
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, really quite place and beautiful
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Janett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel! Super friendly staff and very attentive. Will definitely be back!
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind people and beautiful city!
Verified

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Like the scenery.
Stayed 3 nights in Oct 2022
Verified

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very happy with our stay. Parking in the area was a little problem but just a block away. Good location to the Centro.
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Bryan

Wonderful, unique hotel. We stayed at the spacious suite. Staff is there
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the main plaza. Paulina was very helpful with everything, we wanted to recognize her efforts on making our stay memorable. The courtyard is nice and we sat out in the morning while enjoying our morning coffee.
Verified

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Very colonial and traditional
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

Laura

Liked: Staff & service, amenities, property conditions & facilities
Exceptional property
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Elsa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Scenery was great from the rooftop. We had our own little atrium outside our room. Bathroom was big and was able to put all our toiletries next to sink. It had a little fridge which was good too. Bed was comfortable and room clean.
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decorations
Verified

10/10 Excellent

Luz M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay! our suit was cozy with great space. The staff were very nice Sarai and Paulina help us in our race to be in a wedding with faster service even with a box with needle and thread for last minute loose button. The valet option worked out perfectly. Thank you very much was an amazing experience in San Miguel
Stayed 1 night in Oct 2022
Verified

10/10 Excellent

Jazz

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful quiet place!! Our room was gigantic, we had a sitting area with a dining table and a huge bathroom. They keep everything spotless. The hotel is walking distance to beautiful restaurants and the main town church (about three blocks away), yet far enough from all the touristic noise. Wonderful bedding and extremely quiet at night time. I would definitely recommend it <3
Stayed 3 nights in Nov 2022
Verified

4/10 Poor

Ronald

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
dont be fool by the pretty photos many stairs no food service coffee when your lucky
Stayed 7 nights in Jan 2023
Verified

6/10 Okay

Rafael

Location is the main reason to stay there. Some staff was great some was not. Miscommunication am9ng them was an issue. Oh and by the way there is no pool.
Verified

2/10 Terrible

Alexis

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth for the price ! It is clean but the reception and main are is very poor dirty and not as posted online. It is not a 4 star hotel
Stayed 1 night in May 2023
Verified

6/10 Okay

Doug

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The rooms definitely need an update/makeover, particularly the bathrooms. The water in the shower never got above lukewarm.
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Sep 2022
Verified

4/10 Poor

Reita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom was not great. The sink was in bad shape. No tea or coffee in the room. No one spoke in English. Very difficult to access . Lots of stairs. I would not stay here
Stayed 2 nights in Oct 2022
Verified

4/10 Poor

David

Disliked: Staff & service, amenities, property conditions & facilities
nothing like there write ups , priced as a quality establishment and in reality totally sub parwouldnt pay half for this product. Poorly managed , overblown description a total disaster.
Stayed 2 nights in Aug 2022
Verified

2/10 Terrible

DIEGO

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Awful hotel

The location is great; however, it’s a very old hotel with awful maintenance. Having an old building doesn’t mean you don’t care about the condition. We got a room at the entrance, by the street.. we asked to move and that was great because the young lady was very helpful and moved us to a different room. The next day it took 20 minutes to get hot water, the condition of the bathroom awful, everything was not very clean. Anyway I don’t recommend this hotel. To the owner: the only good thing is your personnel
Stayed 1 night in Feb 2024
Verified

8/10 Good

carmen

Liked: Cleanliness, property conditions & facilities
We stayed 2 nights at Casa Quetzal, a quaint property that makes you feel like authentic Mexico with its style and decor. We really liked the property and it was about a 5 minute walk to city center. It was very spacious and the bed comfortable. Cons:wifi didn’t work, asked our car arrive at 12:40 as we had 1:00 reservation. Car didn’t arrive until 1:10. No heater and the room was cold. Our room wasn’t cleaned or bed made. We didn’t mind these cons too much but good things to know.
Verified

6/10 Okay

tomas

Bien ubicado

El lugar está bien ubicado pero esperaba algo mejor... Hacía calor
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar fantástico- el ambiente y los empleados fueron muy amable. Me divertí mucho!
Stayed 3 nights in Mar 2024