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3.5 out of 5

"Location, staff and value for money. Could supply bottled water for the stay not just first day " More

By a verified traveller on Tue 31 Oct 2023

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Hotel Description

At Axel Hotel San Sebastián - Adults Only you'll be within just a 10-minute stroll of popular attractions like Concha Beach and Bay of Biscay. Highlights at this hotel include a full-service spa, a 24-hour gym, and a bar/lounge.

A day of pampering can include deep-tissue massages, hot stone massages, and body scrubs. Enjoy the gym, Turkish bath/hammam, sauna, and seasonal outdoor swimming pool. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Near this 4-star San Sebastián Centro hotel, you'll find Donostia-San Sebastian Aquarium.

Axel City

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$131* Per night/room 1 Apr. - 2 Apr.

Axel Premium

Bed Count 1 King Bed Maximum Occupancy 2 Max

Axel Single

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Axel Premium Superior

Bed Count 1 King Bed Maximum Occupancy 2 Max

Axel Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Axel Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Axel Hotel San Sebastián - Adults Only ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Axel Hotel San Sebastián - Adults Only

Everyone (1) Couples (1)
4 out of 5
Location, staff and value for money. Could supply bottled water for the stay not just first day

Posted by on 31 Oct. 2023

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Comment from Hotel Management

3 Nov. 2023 by Helen Ausin - FOM

Dear Rodney, Thank you very much for sharing your opinion with us!We give water just the first day and we offer the minibar everyday refilled. However, we take note of your comment to get better in the future. We will be happy to welcome you again!Best regards,

3 out of 5
Location is a little further from the main attractions than I thought. The rooms are small. Check in is a very slow process and the staff are not friendly or welcoming. I was initially given a room with a single bed, when my booking was for a Queen bed and it was changed, but with no real apology. I have stayed at other Axel Hotels in Madrid and Barcelona and unfortunately this one does not have the same welcoming atmosphere.

Posted by on 15 Jan. 2020

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Comment from Hotel Management

19 Jan. 2020 by Irene Lira - Hotel Manager

Dear Trevor, Thank you very much for sharing your feedback about your recent stay with us. We're sorry to check that your stay with us wasn't completely perfect; We always take note of our guest request, and we`re sorry that we weren't able to fullfil them at you arrival. In Axel Hotels we care about our guests satisfaction and that is why we are very concerned about your feelings at any moment during their stay. We are very sorry if we couldn't match your expectations and the service recieved by our staff wasn't of your liking. We hope we can host you again during your next stay in Donosti and offering you the best Axel Experience. Kind regards, Irene Lira Hotel Manager Axel Hotel San Sebastián

About the Axel Hotel San Sebastián - Adults Only

Location Calle Amara 26, San Sebastián, 20006

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from January 1 to December 31:

  • Bar/Lounge
  • Dining venue(s)
  • Swimming pool

The following facilities are closed on Monday:

  • Full-service spa

Property Features

Axel Hotel San Sebastián - Adults Only offers its guests a full-service spa, a sauna, and a 24-hour fitness center. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A seasonal outdoor pool, spa services, and a terrace are also featured at Axel Hotel San Sebastián - Adults Only. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star San Sebastián hotel is smoke free.

  • 100 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: San Sebastian Amara Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Axel Hotel San Sebastián - Adults Only offers 100 accommodations with safes and hair dryers. This San Sebastián hotel provides complimentary wireless Internet access. Coffee/tea makers and minibars are provided. Bathrooms include showers, bidets, and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • Television
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 11:00 AM.

Nearby Activities

Recreational amenities at the hotel include a sauna, a 24-hour fitness center, and a seasonal outdoor pool.

Spa Services

  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Property Registry Number – HSS00874
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe Tourism Certified (Spain)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of SGS (3rd party expert - Global)
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 per person
  • Self parking fee: EUR 25 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Axel Sebastian Sebastian
  • Axel Hotel San Sebastián Adults Only
  • Axel Hotel San Sebastián - Adults Only Hotel
  • Axel Hotel San Sebastián - Adults Only San Sebastián
  • Axel Hotel San Sebastián - Adults Only Hotel San Sebastián

You should know

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.