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Hotel SANSEbay

3.5 star property

Photo gallery for Hotel SANSEbay

Double Room, Sea View | View from room
Exterior
Reception
Junior Suite SANSEbay | Living area
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$285
includes taxes & fees
29 Mar - 30 Mar

Explore the area

View map
Calle mari 21, San Sebastián, 20003
  • Place, Monte Urgull
    ‪1 min walk‬
  • Place, Plaza de La Constitucion
    ‪3 min walk‬
  • Place, Donostia-San Sebastian Aquarium
    ‪6 min walk‬
  • Airport, San Sebastian (EAS)
    ‪26 min drive‬

Room options

View all photos for Urban familiar terraza

Urban familiar terraza

Urban familiar terraza

8.0 out of 10
Very good
(2 reviews)
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Urban interior patio

Urban interior patio

Urban interior patio

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Familiar vistas laterales bahía

Familiar vistas laterales bahía

Familiar vistas laterales bahía

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 29 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Cozy Apartment

Cozy Apartment | Private kitchen

Cozy Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Smart Apartment

Smart Apartment | Private kitchen

Smart Apartment

  • 52 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 61 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Urban confort terraza

Urban confort terraza

Urban confort terraza

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Premium Room

Premium Room

Premium Room

  • Sea view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Suite SANSEbay

Suite SANSEbay | View from room

Suite SANSEbay

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Basic Double Room

Premium bedding, down duvets, in-room safe, blackout curtains

Basic Double Room

9.6 out of 10
Exceptional
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite SANSEbay

Junior Suite SANSEbay | Living area

Junior Suite SANSEbay

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

About the area

San Sebastián

Hotel SANSEbay puts you in the heart of San Sebastián, steps from Monte Urgull and within a 10-minute stroll of Donostia-San Sebastian Aquarium. Highlights at this beach hotel include in-room free WiFi and Smart TVs. .Bar Urgul is the hotel's own bar. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:30 AM and noon. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3.5-property class Old Town San Sebastián hotel include Concha Beach and Concha Promenade.

What's nearby

  • Monte Urgull - 1 min walk - 0.0 km
  • Basilica of Saint Mary of the Chorus - 2 min walk - 0.2 km
  • Plaza de La Constitucion - 3 min walk - 0.3 km
  • Donostia-San Sebastian Aquarium - 6 min walk - 0.6 km
  • Concha Promenade - 8 min walk - 0.7 km

Getting around

  • Donostia-San Sebastián Station - 17 min walk
  • San Sebastian (EAS) - 24 min drive

Restaurants

  • ‪Atari Gastroteka - ‬2 min walk
  • ‪Gandarias - ‬3 min walk
  • ‪Ganbara - ‬4 min walk
  • ‪Ubarrechena - ‬3 min walk
  • ‪Akerbeltz - ‬2 min walk

About this property

Hotel SANSEbay

There's a coffee shop/cafe on site, as well as a snack bar/deli. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel SANSEbay. Parking is available for a fee.

This 3.5-star San Sebastián hotel is smoke free.

  • 27 guestrooms or units
  • Deli
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hotel SANSEbay offers 27 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. Smart televisions come with premium digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 30 per day)
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: EUR 9.50 to 25 for adults and EUR 9.50 to 25 for children
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Urgul

Things to do

  • Bicycle rentals
  • Books
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • No lift

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 9.50 to 25 for adults and EUR 9.50 to 25 for children
  • Airport shuttle fee: EUR 150.00 per vehicle
  • Self-parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel SANSEbay San Sebastian
SANSEbay San Sebastian
SANSEbay
Hotel SANSEbay Hotel
Hotel SANSEbay San Sebastián
Hotel SANSEbay Hotel San Sebastián

Frequently asked questions

What is the cancellation policy at Hotel SANSEbay?

Hotel SANSEbay offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel SANSEbay?

As of 27 Mar 2026, prices found for a 1-night stay for 2 adults at Hotel SANSEbay on 29 Mar 2026 start from NZ$285, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel SANSEbay?

Yep, Hotel SANSEbay has a self car park for EUR 30 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel SANSEbay?

Yep, Hotel SANSEbay is a short 7-minute walk from Concha Beach. Fun beach activities include surfing, body boarding and kayaking. You can also find motor boats and boat tours.

What makes Hotel SANSEbay a romantic place to stay?

Romance packages, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel SANSEbay.

Does Hotel SANSEbay serve breakfast?

Yep, cooked-to-order brekkie is served daily between 7:30 AM and noon.

Is there a free airport shuttle available at Hotel SANSEbay?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at Hotel SANSEbay?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel SANSEbay?

No, pets are not allowed.

Hotel SANSEbay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 386 out of 481 reviews
Rating 8 - Good. 76 out of 481 reviews
Rating 6 - Okay. 11 out of 481 reviews
Rating 4 - Poor. 2 out of 481 reviews
Rating 2 - Terrible. 6 out of 481 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Estelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay!! Helpful staff. Great location - right in the heart of old town but away from the busy streets, very close to the beach and Urgull One of the best apartment hotels we've stayed at. Apartment is well-equipped, clean, spacious, with very nice view.
Stayed 3 nights in Dec 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, beautiful rooms and great value.
Stayed 3 nights in Dec 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in a great location - right near the old town and beach. The staff were very friendly, room was clean and modern.
Stayed 4 nights in Nov 2025

10/10 Excellent

Zachary

Liked: Cleanliness, amenities, property conditions & facilities
Super helpful and nice team. Room was small but cozy. The hotel is tucked in the back left corner of old town, right under the steps that go up to the castle. Glad we chose this location. Front Desk helped us find great restaurants
Stayed 2 nights in Nov 2025

8/10 Good

Nick

Liked: Cleanliness, staff & service
Location and staff
Stayed 5 nights in Oct 2025

10/10 Excellent

David

Stayed 1 night in Nov 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities
It’s the perfect location for exploring San Sebastián. The bed was really comfy. It was a no frills room which we were fine with but being on the ground floor it was dark and noisy in the night. We would stay again though and enjoyed our stay.
Stayed 3 nights in Nov 2025

10/10 Excellent

Ronald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and efficient. Pre booked parking was easy. The area was great for walking to pintxo bars, restaurants and the beach area.
Stayed 1 night in Nov 2025

10/10 Excellent

AUDREY

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything about this hotel was fabulous!
Stayed 1 night in Nov 2025

10/10 Excellent

Luciano, Miami

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect, from costumer service to the hotel location
Stayed 3 nights in Oct 2025

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Very helpful and kind.
Stayed 2 nights in Oct 2025

10/10 Excellent

Danilo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome! Make sure you reserve the parking spot w hotel prior to arrival.
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were magnificent. The location is also excellent. The only negative is getting to the hotel in car. It’s very difficult. A video is provided but hard to follow. A map would be easier to navigate. But besides that it’s a great property.
Stayed 2 nights in Oct 2025

10/10 Excellent

yolianne

Stayed 2 nights in Oct 2025

8/10 Good

Sylvia, Miami

Stayed 2 nights in Oct 2025

8/10 Good

Robert

Stayed 3 nights in Oct 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and common areas were clean, the location was right in the main area as well. Other listings mentioned noisiness, but we slept with the windows open and weren't bothered, however we live in an apartment and are used to city noise.
Stayed 3 nights in Sep 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic boutique hotel right in the heart of the old town. A little hard to find in the car so the hotel sent a useful video on how to navigate through the narrow streets. Very warm welcome and the room was immaculate and very comfortable. 2 minute walk to the old town for pintxos, or to the seafront and marina or to the start of the climb to the old fort overlooking the bay. Fantastic views!
Stayed 1 night in Sep 2025

8/10 Good

Natalia, Denver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: The service was really nice, helpful with any questions, greets you with a glass of wine at check-in while explaining everything, etc. The location is also amazing, right on the edge of Old Town walkable to all the bars and restaurants, but also right on the edge of the bay next to the water. Despite it looking like it might be a loud location with tons of young people drinking outside the bar next door, our place faced the back alley and was super quiet. The 2-bedroom apartment is a great option when traveling with 2 couples, complete with little kitchenette and living space — this was really the biggest reason I picked this spot. Cons: While the 2-bedroom apartment is quiet because it faces it the back streets, that means it also doesn’t have much of a view and one of the bedrooms is super dark. My hair dryer stopped working after 1 minute, the coffee machine leaks, the internet is very spotty, and the beds and pillows are some of the hardest I’ve slept on.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really beautiful room, really friendly and helpful staff in a great location on the edge of the old town. The main fault i would have is that the facilities available within the hotel itself are quite limited given the price of the hotel, but the plus points make up for this.
Stayed 3 nights in Sep 2025

8/10 Good

Katy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 4 nights in Sep 2025

2/10 Terrible

Charlie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid this hotel / They were dishonest

Our experience at this hotel was appalling. The rooms were extremely uncomfortable, and the noise levels each night were unbearable. Even with earplugs, it was impossible to get any sleep. When we raised this with the hotel, they refused to switch our room. Eventually, we agreed with management that we would move to a different hotel altogether, on the clear understanding that the three-night stay would be refunded. However, once home, the hotel denied that these conversations ever took place. They even misled Expedia with this claim. We have written confirmation from the new hotel, who confirmed these discussions, as well as receipts for our stay there. The service we received was atrocious—dishonest, dismissive, and entirely unprofessional. The rooms were uninhabitable, and the hotel’s conduct afterwards has been completely unacceptable. I would strongly advise against staying here. To date, the hotel has completely ignored me and only partially responded to Expedia. Unfortunately, we are now having to action S75 card protection to obtain our money back. I would advise anybody not to book this hotel.
Stayed 4 nights in Sep 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay, Location and Apartment

We had three people and rented one of the apartments. It was perfect, with two bedrooms and two baths. We had a view of the bay, where we had a perfect view of the Concha boat race. The hotel is in a great location and the apartment is well equipped.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jiseung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel SANSEbay was one of my top favorite parts of the trip in Donostia-San Sebastian. The location was extremely convenient right between the old town downtown area and Urgull mountain for pleasant hiking. It's also only about 10-min walk to the beach entrance. All the staffs were very friendly and informative! Especially, upon check-in, I got a list of the popular pintxo bars and restaurants including their best selling dishes - which was super helpful! Hotel SANSEbay made an outstanding impression of Donostia and is now another reason for me to revisit the city! Definitely, I will look forward to staying at Hotel SANSEbay again for sure!
Stayed 1 night in Sep 2025