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Hipotels Hipocampo Palace & Spa

Photo gallery for Hipotels Hipocampo Palace & Spa

A golf course with bunkers, trees, and a view of the sea and mountains.
A hotel room with a bed, a TV, a ceiling fan, a window with curtains, and a view of the outdoors.
A hotel room with a bed, two pillows, a ceiling fan, a TV, and a balcony with chairs.
Unclassified image, 4 of 81, button
A modern living room with a sofa, armchairs, a coffee table, and a chandelier.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$471
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
Carrer S'estanyol, 13, Cala Millor, Sant Llorenc des Cardassar, Mallorca, 7560
  • Place, Punta de N'Amer
    ‪3 min walk‬
  • Place, Cala Millor Beach
    ‪3 min walk‬
  • Place, Fantasy Park
    ‪10 min walk‬

Room options

View all photos for Double Room Single Use, Balcony

A hotel room with a bed, a desk, a chair, a mirror, and a television.

Double Room Single Use, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Balcony

Hypo-allergenic bedding, minibar, in-room safe, desk

Double Room, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Suite, Balcony

A living room with a sofa, two armchairs, a floor lamp, and a framed landscape painting on the wall.

Suite, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, Balcony (2 adults + 1 child)

A neatly arranged hotel room with a bed, a bedside table, and a wall-mounted light fixture.

Suite, Balcony (2 adults + 1 child)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, Balcony (3 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Suite, Balcony (3 adults)

8.0 out of 10
Very good
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Double Room, Balcony (1 adult + 1 child)

A hotel room with a bed, a desk, a chair, and a balcony with curtains.

Double Room, Balcony (1 adult + 1 child)

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Swim-Up Suite

A modern living room with a flat-screen TV, a sofa, a coffee table, and a view of an outdoor pool.

Swim-Up Suite

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Swim-Up Suite (2 adults + 1 child)

A hotel room with a bed, a ceiling fan, a TV, and a door leading to a bathroom.

Swim-Up Suite (2 adults + 1 child)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Swim-Up Suite (3 adults)

A hotel room with a bed, a ceiling fan, a TV, and a door leading to a bathroom.

Swim-Up Suite (3 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Single Use Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Single Use Suite

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Single-use Swim-Up Suite

A hotel room with a bed, a ceiling fan, a TV, and a door leading to a bathroom.

Single-use Swim-Up Suite

  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Serenity Suite (2 adults)

20-inch TV with satellite channels

Serenity Suite (2 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Serenity Suite (2 adults + 1 child)

A hotel room with a bed, a TV, a ceiling fan, a window with curtains, and a view of the outdoors.

Serenity Suite (2 adults + 1 child)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Serenity Suite (3 adults)

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Serenity Suite (3 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Serenity Suite (Single Use)

A modern hotel room with a sofa, armchair, and a flat-screen TV mounted on the wall.

Serenity Suite (Single Use)

  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Serenity Suite Swim-Up (2 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite Swim-Up (2 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Serenity Suite Swim-Up (2 adults + 1 child)

A hotel room with a bed, bedside table, lamp, and a view of the outdoors.

Serenity Suite Swim-Up (2 adults + 1 child)

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Serenity Suite Swim-Up (3 adults)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite Swim-Up (3 adults)

  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Double Sofa Bed

View all photos for Serenity Suite Swim-Up (Single Use)

Hypo-allergenic bedding, minibar, in-room safe, desk

Serenity Suite Swim-Up (Single Use)

  • 52 sq m
  • 1 bedroom
  • Sleeps 1
  • 2 Single Beds and 1 Double Sofa Bed

Room

  • Sleeps 10

Room

  • Sleeps 4

Room

  • Sleeps 4

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About the area

Cala Millor

A luxury stay in Sant Llorenc des Cardassar awaits you at Hipotels Hipocampo Palace & Spa. Within a short 5-minute stroll, you'll find Punta de N'Amer and Cala Millor Beach. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at MySenses Spa can include massages, aromatherapy and Ayurvedic treatments along with access to the mud bath and sauna. Snack Pool Bar is open for lunch. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 6 outdoor tennis courts, indoor swimming pool and outdoor swimming pool plus access to bike hire. Business amenities include meeting rooms, conference space, and a business centre. Other amenities include a nightclub, free Wi-Fi in public areas and a gym. Buffet breakfast is available daily between 8 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle. .In proximity to this 5-property class Sant Llorenc des Cardassar hotel you'll find Cala Agulla Beach.

What's nearby

  • Punta de N'Amer - 3 min walk - 0.3 km
  • Cala Millor Beach - 3 min walk - 0.3 km
  • Fantasy Park - 10 min walk - 0.8 km
  • Playa de Sa Coma - 5 min drive - 2.2 km
  • Strandpromenade - 5 min drive - 2.2 km

Getting around

  • Manacor Station - 21 min drive
  • Palma de Mallorca (PMI) - 63 min drive

Restaurants

  • ‪Tomeu Caldentey Cuiner - ‬16 min walk
  • ‪Cristòbal - ‬3 min walk
  • ‪Cafe del Sol - ‬8 min walk
  • ‪Restaurante Bar Amapola - ‬3 min walk
  • ‪McDonald's - ‬9 min walk

About this property

Hipotels Hipocampo Palace & Spa

Hipotels Hipocampo Palace & Spa offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. An outdoor pool, a children's pool, and a nightclub are also featured at the luxury Hipotels Hipocampo Palace & Spa. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Sant Llorenc des Cardassar hotel.

  • 203 guestrooms or units
  • 5 levels
  • 2 buildings
  • 2 bars or lounges
  • Conference rooms
  • Built in 1997
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hipotels Hipocampo Palace & Spa offers 203 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. Satellite televisions are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

MySenses Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a mud bath, a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Uncovered parking on site (EUR 5 per day)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Snack Pool Bar

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Built in 1997
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurant. Shorts are not permitted at dinner for guests age 17 and older.

Renovations and closures

The property is closed between 12 November and 1 February.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 for adults and from EUR 9 for children
  • Uncovered self-parking fee: EUR 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for golf tee times and massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hipocampo Palace Hotel
Hipocampo Palace Hotel Sant Llorenc des Cardassar
Hipocampo Palace Sant Llorenc des Cardassar
Hipocampo Palace
Hipotels Hipocampo Palace Hotel Sant Llorenc des Cardassar
Hipotels Hipocampo Palace Sant Llorenc des Cardassar
Hipotels Hipocampo t Llorenc
Hipotels Hipocampo & Spa
Hipotels Hipocampo Palace & Spa Hotel
Hipotels Hipocampo Palace & Spa Sant Llorenc des Cardassar
Hipotels Hipocampo Palace & Spa Hotel Sant Llorenc des Cardassar

Frequently asked questions

What is the cancellation policy at Hipotels Hipocampo Palace & Spa?

Hipotels Hipocampo Palace & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hipotels Hipocampo Palace & Spa?

As of 28 Sept 2026, prices found for a 1-night stay for 2 adults at Hipotels Hipocampo Palace & Spa on 1 Oct 2026 start from NZ$471, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hipotels Hipocampo Palace & Spa?

Yep, Hipotels Hipocampo Palace & Spa has an uncovered self car park for EUR 5 per day. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Hipotels Hipocampo Palace & Spa?

Yep, Hipotels Hipocampo Palace & Spa is a short 4-minute walk from Cala Millor Beach. Fun beach activities include jet skiing, scuba diving and waterskiing. You can also find motor boats and boat tours.

Is there a spa on site at Hipotels Hipocampo Palace & Spa?

Yep, MySenses Spa is available for guests. It has a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hipotels Hipocampo Palace & Spa have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hipotels Hipocampo Palace & Spa?

Hipotels Hipocampo Palace & Spa features a full-service spa, a nightclub and an outdoor pool.

What makes Hipotels Hipocampo Palace & Spa a romantic place to stay?

Poolside dining, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hipotels Hipocampo Palace & Spa.

Is Hipotels Hipocampo Palace & Spa family-friendly?

You bet! With amenities such as a children's pool and a playground, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Hipotels Hipocampo Palace & Spa is a hit with families.

Does Hipotels Hipocampo Palace & Spa serve breakfast?

You bet, buffet breakfast is served daily from 8 AM to 11:00 AM.

Is there a free airport shuttle available at Hipotels Hipocampo Palace & Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hipotels Hipocampo Palace & Spa?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hipotels Hipocampo Palace & Spa?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hipotels Hipocampo Palace & Spa?

No, pets are not allowed.

Is there a golf course on site at Hipotels Hipocampo Palace & Spa?

There is a golf course next to Hipotels Hipocampo Palace & Spa.

Hipotels Hipocampo Palace & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 286 out of 415 reviews
Rating 8 - Good. 94 out of 415 reviews
Rating 6 - Okay. 22 out of 415 reviews
Rating 4 - Poor. 7 out of 415 reviews
Rating 2 - Terrible. 6 out of 415 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service needs to be improved, they don’t check if they don’t check if you run out of shampoo or soap, very slow and careless service in the restaurant, basically no Ambiente in the evening lounge zone.
Stayed 12 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, kind staff, just perfect
Stayed 7 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and so friendly
Stayed 5 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Perfect stay for our honeymoon!
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic couples long weekend away. Great service from reception (even before we arrived), the restaurant and pool service. The massage in the spa was one of the best my wife has had. The food was fantastic, the pool was brilliant a fantastic place to relax... we are definitely coming back and next time we will bring the children.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday at this fantastic hotel. Good food, staff and facilities. Highly recommended.
Stayed 11 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained gardens and quality feel to receptions , bar area , rooms etc. Excellent choice for evening meal buffet and breakfast
Stayed 3 nights in Mar 2024
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not 5*, rooms could do with a renovation.

The rooms have seen better days and desperately in need of renevation. Hotel is clean, and communal areas are nice. Doesn't live up to a 5* hotel.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near the beach, as well as various supermarkets. Entertainment was excellent during the week. Food was of a good quality, from breakfast, lunch and dinner
Stayed 6 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars hotel in Cala Milor

A satisfactory 5 Stars hotel in the area, in terms of breakfast, cleanliness and staff. Staffs are always helpful. Good to stay again.
Stayed 4 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and with a good bed. Like it.
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location one street back from beach in a residential area. Excellent staff and breakfast. Fitness room a little limited; some dumbbells would be useful.
Stayed 2 nights in Apr 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in peaceful setting

Lovely quiet location. We were upgraded to a suite which was lovely but not so good having to walk across the road to the main hotel for food, indoor pool, entertainment etc Fantastic breakfast and tables not squashed together but didn't manage to eat dinner as it was fully booked both times we tried. Lovely large pool but too cold for us in early April. Ask for a room that gets sun as we had none on ours.
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
More then what we expected!
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
X
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Booked at short notice for 3 nights. Lovely hotel we were upgraded to a suite. Staff were very helpful and nothing was too much trouble. We only booked bed and breakfast. Breakfast was very good with lots of choice. Hotel grounds were in good condition. Despite being fully booked we had no trouble getting sun beds by the pool. Absolutely perfect short break and we will come back.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Very clean anywhere.Staffs were friendly.Just to add about restaurant hostess service some not too welcoming to their guests and not observing etiquet when bringing water bottle and should pour it to the glass.
Stayed 7 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and even better service

A three night stay at this hotel and their service truly blew me away. Pro-active and extremely considerate. As an example, I arrived late on Thursday evening and even though I had missed dinner they offered to bring to my room some food. It consisted of a large and delicious salad, a charcuterie plate with cheese, bread rolls and fruit. Then on the day of my departure, as I was leaving very early they offered me an early breakfast. Their attention to service was impeccable. As for the room the bed was very comfortable and the cleanliness was 10 out of 10. Would highly recommend it.
Stayed 3 nights in Jul 2024
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked through Expedia for myself and my 17 year old daughter. Expedia require you to state child's age and yet hotel charged me nearly 300 euros extra. Both companies then continued to blame each other rather than recognise the inconvenience and extreme cost to a customer. Will not book through Expedia again or this hotel chain. Bad communication and I'm greatly out of pocket.
Stayed 3 nights in Aug 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful but feels old-fashioned and sparsely furnished, giving it an empty and ghostly atmosphere. Despite its quietness, you were consistently awakened at 8am by pool bar cleaning or noise from ping-pong players near your room. The hotel's location is set back from the beach and town center, situated on a busy route with traffic noise. It's also far from a suitable part of the beach for swimming. The pool is large but shallow, more like a giant paddling pool. Water cleanliness is an issue, as debris accumulates throughout the day. Entertainment is lacking, with minimal adult and child activity slots, and the activity leader isn't proficient. The "mini disco" is disappointing, lacking choreography. While the food is decent, there isn't much variety, especially for non-meat options, and the poolside food is subpar. Considering the price, including a high child supplement of €100 per night per child, the value for money is low. An incident with children's entertainment reveals poor service: painting on Hipocampo t-shirts resulted in an unexpected €10 charge per t-shirt, not clearly communicated beforehand. This lack of transparency and staff inflexibility are unsatisfactory for a supposedly 5-star hotel.
Stayed 7 nights in Aug 2023
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities
I would like to share some aspects of my and my husband's stay throughout our stay . When we arrived in front of the building, we were pleasantly surprised. A new building, beautiful on the outside as well as on the inside, with quite a few facilities. The reception served us with a glass of cold lemonade, which I found to be a very nice gesture. They handed us the keys, and we were eager to see the room. When we opened the door, a strong unpleasant smell was noticeable. We didn't pay much attention to this. It was something minor for us. The room seemed very spacious, with a rather beautiful view of the pool. However, I was unpleasantly surprised when I saw a lot of hair in the bathroom, both in the corners and on the towel, as well as a cockroach near the round drain in the bathroom. We didn't want to ruin our vacation, thinking that this could happen to anyone. We called the reception a few hours later because we needed an iron. They said they would send someone from housekeeping to bring it to us. I believe we waited about 40 minutes for someone to come and bring us what we needed. We wanted to take a shower, but the water pressure was very low, and the water was very hot. When we tried to adjust it to a normal temperature for showering, it either became too cold or too hot. We called the reception to tell them that it was impossible for us to take a shower, but unfortunately, nothing was resolved, leaving us to decide whether to take a shower or not with that water.
Stayed 5 nights in Aug 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Das Hotel machte auf den ersten Blick einen sehr guten Eindruck. Die Zimmer waren sauber, das Badezimmer modern und gepflegt. Bei genauerem Hinsehen fielen jedoch zahlreiche Verarbeitungsmängel auf, die nicht dem entsprechen, was wir von einem 5-Sterne-Hotel erwarten. An vielen Stellen waren Kanten unsauber verarbeitet, Schalter schief montiert oder Details wenig hochwertig ausgeführt. In einem 3- oder 4-Sterne-Hotel wäre das für uns kein Problem gewesen, hier jedoch schon. Auch der Spa-Bereich wirkte zunächst ansprechend, zeigte bei genauerem Hinsehen aber einige Mängel. Im Whirlpool trieb zeitweise eine Lampe lose herum, ein Poolhandlauf war locker und beim Kaltwasserbecken fiel der Filter wiederholt heraus. Zudem war die Sauna für unser Empfinden zu niedrig temperiert. Das Hotel schien insgesamt noch nicht vollständig fertiggestellt zu sein. Hier hätten wir uns eine transparente Kommunikation vor der Buchung gewünscht. Das Speisenangebot war vielfältig und grundsätzlich gut. Die Umsetzung konnte uns jedoch nicht immer überzeugen. An der Grillstation war das Fleisch häufig zäh, unabhängig von der Garstufe. Medium bestellter Thunfisch wurde meist deutlich stärker gegart serviert. Zudem war der Reis oft nicht vollständig gegart, während die Nudeln häufig überkocht waren. Das Essen war keineswegs schlecht, ließ jedoch die Liebe zum Detail und die Qualität erwarten, die wir mit einem 5-Sterne-Hotel verbinden . Das Personal und der Service waren hier TOP !
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre, petit déjeuner, personnel, décors, espace piscine très bien. En revanche dommage que certaines installations telles que SPA, espace massage, salle de fitness, jardin n’étaient pas totalement voire pas du tout opérationnelles car encore en travaux et cela n’avait pas été mentionné sur le site internet de l’hôtel. Dommage pour ce manque de transparence ! Les services et prestations proposées sont souvent des critères pour le choix de l’hôtel par le client ! 🙁
Stayed 10 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expérience à renouveler
Stayed 7 nights in Jun 2025