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Gran Karmel Hotel

3.0 star property

Photo gallery for Gran Karmel Hotel

2 outdoor pools
A hotel lobby with a cobblestone floor, a reception desk, and a staircase leading to an upper level.
A spacious lobby with a seating area, a reception desk, and a large aquarium.
A hotel room with two beds, a small desk, a TV, and a window with curtains.
A spacious indoor dining area with round tables, chairs, and a central chandelier.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Housekeeping
The current price is NZ$211
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
Km. 181.5 Canton Asintal, Santa Cruz Mulua, Retalhuleu, 11003
  • Place, Xetulul Theme Park
    ‪14 min walk‬
  • Place, Xocomil Waterpark
    ‪15 min walk‬
  • Place, Dino Park
    ‪5 min drive‬
  • Airport, Quetzaltenango (AAZ-Los Altos)
    ‪109 min drive‬

Room options

View all photos for Standard Double Room, Garden View

A hotel room with two beds, a small desk, a TV, and a window with curtains.

Standard Double Room, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Santa Cruz Mulua

At Gran Karmel Hotel you'll be within just a 15-minute stroll of Xetulul Theme Park and Parque de Aventura Xejuyup. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and free self-parking. .This hotel offers free WiFi in public areas, a 24-hour front desk and a garden. Plus you'll find coffee/tea in a common area. Local cuisine breakfast is available daily between 7:00 AM and 11:00 AM. .In proximity to this 3-property class Santa Cruz Mulua hotel you'll find Quetzaltenango Central Park.

What's nearby

  • Xetulul Theme Park - 14 min walk - 1.3 km
  • Xocomil Waterpark - 15 min walk - 1.3 km
  • Parque de Aventura Xejuyup - 19 min walk - 1.6 km
  • Dino Park - 5 min drive - 2.5 km
  • San Antonio de Padua Church - 33 min drive - 16.0 km

Getting around

  • Retalhuleu (RER) - 25 min drive

Restaurants

  • ‪Papa John’s - ‬12 min drive
  • ‪Carnitas Rosy Retalhuleu - ‬13 min drive
  • ‪Burguer King Retalhuleu - ‬4 min drive
  • ‪Parrillada Donde Maco - ‬12 min drive
  • ‪Restaurante El Comendador - ‬6 min walk

About this property

Gran Karmel Hotel

There's a restaurant on site. Public spaces have free WiFi. Gran Karmel Hotel offers its guests 2 outdoor swimming pools. Gran Karmel Hotel also features a garden and coffee/tea in common area. Free self parking is available.
  • 38 guestrooms or units
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Garden
  • Dining venue
Gran Karmel Hotel offers 38 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. 43-inch LED televisions come with cable channels. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Outdoor pool, open 8:00 AM to 10:00 PM, pool loungers
Zafra Hotel
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  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 111 reviews
The price is NZ$133
includes taxes & fees
3 Aug - 4 Aug
Zafra Hotel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 to 12 per person
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 2 outdoor pools

Family friendly

  • 2 outdoor pools

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Garden

Accessibility

  • No lift

More

  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 114 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately USD 8 to 12 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

Property is also known as

Gran Karmel Hotel Hotel
Gran Karmel Hotel Santa Cruz Mulua
Gran Karmel Hotel Hotel Santa Cruz Mulua

Frequently asked questions

What is the cancellation policy at Gran Karmel Hotel?

Gran Karmel Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Karmel Hotel?

As of 2 Aug 2026, prices found for a 1-night stay for 2 adults at Gran Karmel Hotel on 24 Aug 2026 start from NZ$211, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Karmel Hotel?

Yep, Gran Karmel Hotel has a free self car park.

Does Gran Karmel Hotel have a pool?

Gran Karmel Hotel has 2 outdoor swimming pools.

Does Gran Karmel Hotel have a waterslide?

No, there is no waterslide at Gran Karmel Hotel, but Xocomil Waterpark is a short 13-minute walk away.

What makes Gran Karmel Hotel a romantic place to stay?

Couples dining and a champagne service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Gran Karmel Hotel.

Does Gran Karmel Hotel serve breakfast?

You bet, local cuisine breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Gran Karmel Hotel?

No, Gran Karmel Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Karmel Hotel?

Yep, you can grab a meal at Gran Karmel Hotel's onsite restaurant.

What time are check-in & check-out at Gran Karmel Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Karmel Hotel?

No, pets are not allowed.

Gran Karmel Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 25 out of 32 reviews
Rating 8 - Good. 3 out of 32 reviews
Rating 6 - Okay. 1 out of 32 reviews
Rating 4 - Poor. 2 out of 32 reviews
Rating 2 - Terrible. 1 out of 32 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Juan Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente hotel
Stayed 7 nights in Mar 2025
Verified review

10/10 Excellent

Ruth Betzabe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the place
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The property was clean and safe. Very close to all the attractions in Irthra. Would come back again.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was Excellent
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charge me double after I call Expedia and also very bad bad service about person
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención de todo el personal.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Pablo

Liked: Cleanliness, amenities
Buen servicio
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Dacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito especialmente si viajan con niños , porque el tobogán y la piscina están bastante bonitos , el desayuno muy rico también y el personal amable .
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje familia

Hotel limpio, con buen espacio en la habitación. Comida sabrosa sobre todo el jugo de naranja.
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

VICTOR

Liked: Staff & service
Disliked: Property conditions & facilities
No puedes cobrar 200 $ x este tipo de habitaciones es un robo !
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Edgar

Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Mariorené

Liked: Cleanliness
Stayed 1 night in Mar 2026
Verified review

4/10 Poor

Oscar

Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Miguel

Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

Carlos

Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ricardo

Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Fulvia

Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Carlos

Stayed 1 night in May 2025
Verified review

10/10 Excellent

Leynner

Stayed 1 night in May 2025
Verified review

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Oliver

Stayed 1 night in Mar 2025