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Aparthotel

Heidelberg Haus Apart Hotel

Property class: 3.5

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Living room
In-room dining
Reception
Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • 24/7 front desk

Explore the area

View map
Los Nogales 843, Providencia, Santiago, RM, 7510348
  • Place, Costanera Center
    ‪14 min walk‬
  • Place, Sculpture Park
    ‪16 min walk‬
  • Place, Gran Torre Costanera
    ‪2 min drive‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪25 min drive‬

Room options

View all photos for Room

Room

Room

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room

Room

Room

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

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Room

Executive Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 2 Single Beds

Room

Apartment, 2 Single Beds

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About the area

Santiago

At Heidelberg Haus Apart Hotel you'll be within just a 15-minute stroll of Costanera Center and Vivo Panorámico. Highlights at this aparthotel include free self-parking, and in-room kitchenettes and free WiFi. .Each apartment is soundproofed and features a flat-screen TV with cable channels, along with a dining area, free local calls and a portable fan. In-room dining is easy with a kitchenette that comes equipped with a microwave and a stovetop. A pillowtop bed and a down duvet welcome you to a good night's rest, and other nice touches include free toiletries. A living room, Netflix and a safe are also available. Change of towels is available on request .This business-friendly aparthotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include a microwave in a common area, luggage storage and a front desk safe. Each morning to-go breakfast is served between 9:30 AM and 11:30 AM. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 3.5-property class Providencia aparthotel include Plaza de Armas and Parque Arauco Mall.
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What's nearby

  • Costanera Center - 14 min walk - 1.3 km
  • Sculpture Park - 16 min walk - 1.3 km
  • Municipal Market of Providencia - 18 min walk - 1.5 km
  • Gran Torre Costanera - 2 min drive - 1.7 km
  • Clínica Indisa - 4 min drive - 2.3 km

Getting around

  • Los Leones Station - 12 min walk
  • Santiago Central Station - 23 min drive
  • Santiago (SCL-Arturo Merino Benitez) - 30 min drive

Restaurants

  • ‪Caramagnola Los Leones - ‬2 min walk
  • ‪The Coffee. - ‬8 min walk
  • ‪Nice To Meat - ‬3 min walk
  • ‪Pedro Es Una Pizza - ‬3 min walk
  • ‪Ostras Azocar - ‬6 min walk

About this property

Heidelberg Haus Apart Hotel

Heidelberg Haus Apart Hotel offers its guests concierge services, a front desk safe, and a communal living room. Public spaces have free WiFi. The business-friendly Heidelberg Haus Apart Hotel also features a microwave in a common area and a water dispenser. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Santiago aparthotel is smoke free.

  • 20 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Heidelberg Haus Apart Hotel offers 20 air-conditioned accommodations with laptop-compatible safes and a hairdryer. Pillowtop beds feature down duvets. 32-inch flat-screen televisions come with cable channels and Netflix. Accommodation at this 3.5-star aparthotel has kitchenettes with stovetops, microwaves, separate dining areas and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout curtains. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited on-site self parking
  • Onsite parking options include a carport

Kitchenette

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Hob
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee
  • Toaster
  • Water dispenser

Dining

  • Daily on-the-go breakfast available 9:30 AM to 11:30 AM for a fee: USD 40 per person

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Down comforter
  • Pillowtop mattress

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room
  • Separate dining area

Entertainment

  • 32-inch flat-screen TV with cable channels
  • Netflix
  • Streaming services

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Luggage storage
  • Phone
  • Safe at front desk

Location highlights

  • In a business district
  • Near a metro station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Soundproofing
  • Towels (changed on request)
  • Water dispenser

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 40 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

Property is also known as

Heidelberg Haus Aparthotel
Heidelberg Haus Aparthotel Santiago
Heidelberg Haus Santiago
Heidelberg Haus Apart Hotel Santiago
Heidelberg Haus Apart Santiago
Heidelberg Haus Apart

Frequently asked questions

What is the cancellation policy at Heidelberg Haus Apart Hotel?

Heidelberg Haus Apart Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Heidelberg Haus Apart Hotel?

Yep, Heidelberg Haus Apart Hotel has a free self car park. Onsite parking is limited.

Does Heidelberg Haus Apart Hotel serve breakfast?

Yeah, to-go breakfast is offered daily between 9:30 AM and 11:30 AM.

Is there a free airport shuttle available at Heidelberg Haus Apart Hotel?

No, Heidelberg Haus Apart Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Heidelberg Haus Apart Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Heidelberg Haus Apart Hotel?

No, pets are not allowed.

Heidelberg Haus Apart Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 33 out of 70 reviews
Rating 8 - Good. 24 out of 70 reviews
Rating 6 - Okay. 9 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 2 out of 70 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A week in Santiago.

Hotel is located in a quiet area of Providencia and is gated for security. (This is normal in Santiago.) We stayed at a time when there was much social unrest and the staff were very helpful in advising us of where to go and where and what to avoid. Most of the the other guests were couples like us. Atmosphere is relaxed. The apartments are comfortable. We had a one bedroom apartment with lounge, although oddly, to us at any rate, the tv was in the bedroom. Staff are happy and made us feel welcome. Breakfast is very good. Lots of fruit. Would recommend this hotel.
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Liked: Communication
Disliked: Room comfort
2 very small rooms. The bathrooms is tiny. For 2 people is hard to get around. The place has been remodeled looks like a while ago. It’s all old and smells. There is no AC, no elevator. The place seems to be cleaned, but because it’s old it seems like dirty and musty. It is bay overpriced for what it is. After We stayed in the hotel for $50 and it was such a big difference, much bigger and nicer, cleaner, with the pleasant smell. I am honestly not sure why there is so many good reviews. We booked because of the reviews were good.
Stayed 2 nights in Jan 2023
Verified review

6/10 Okay

Liked: Room comfort
Disliked: Property conditions & facilities

I guess it is cheaper for long stays than a hotel

It is the first time I stayed in an apart hotel. I normally prefer hotels, and sure I will stick to this. This place is very strict with the check-in time, so even if you arrive an hour earlier, you will have to wait. It is located in a quiet neighbourhood. Walking distance to the closest metro in about 15 minutes. The place is spacious and confortable although shower is tiny and the small kitchen a major dissapointment. They should know that if you book an apart hotel is because you would like to prepare your own meals sometimes. This kitchen was unusable: the water boiler (teapot) was rusted inside and pots and pans are in bad state (all wasted). Cooking meals in such condition is a health hazard. Also, please be aware that there is a day care center beside it, so you will hear a lots of kids playing and crying during the day. I'm sad to say that I will not stay here again. Staff was nice (although I had to look around for the cleaning lady to ask her for soap bars).
Stayed 4 nights in Sep 2017
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication

Estacionamiento

Estacionamiento sujeto a disponibilidad
Stayed 1 night in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Bien

Bueno bueno
Stayed 2 nights in Jan 2021
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Recomendado

Excelente atención! 100% recomendado. Limpieza impecable.. 0 detalles!
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Appartement ist gut eingerichtet, das Bett bequem. Abends konnte man noch lange auf der Terrasse sitzen. Das Personal sehr freundlich und hilfsbereit. Das Badezimmer ist sehr klein, bis das warme Wasser aus der Dusche kommt dauert es zu lange. Im Sommer fehlt eine Klimaanlage, bei über 30° und direkter Sonneneinstrahlung heizt sich das Appartement sehr auf. Aber es war trotzdem ein schöner Aufenthalt.
Stayed 4 nights in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Nice area

Relatively comfortable, black out blinds and fan helped to keep the room Cool as no air con. The wifi was okay, many different routers, certain ones would work in the bedroom but not in the sitting room so had to keep switching over. The staff were kind especially the lady at breakfast. The area was good, close to huge shopping mall with restaurants and about a 45 minute walk to the city centre or 10 minute walk to the metro.
Stayed 5 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sugestão

poderia ter mais variedades no café da manha
Stayed 5 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, amenities
Tolle Lage in einer schönen Wohngegend. Schnell an Metro und Stadt. Leider sehr beengt, keine Möglichkeit zum aufhalten, weder im Haus noch in näherer umgebung. Bad sehr klein. Für einige Nächte aber wunderbar
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort

Mayor Transparencia,.. Sin sorpresas

El lugar lo encontré bueno, por su ubicación, tranquilidad necesaria para el momento país que vivimos. Mis reparos son dos : 1.- No debe existir la "letra chica" hoy en día, pues de eso se está cansado...lo digo por el estacionamiento, pues uno de los criterios que usé para elegir lugar, fue precisamente, que tuviera estacionamiento y al llegar allá, resulta que no había capacidad. la persona que nos recibió, hizo mención de la letra chica 2.- En el momento de retirarnos, nos cobran el I.V.A., lo que me parece muy extraño, pues en ninguna parte de las muchas veces que nos hospedamos, nos cobran el i.v.a .por separado y al final de la estadía...
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. But it does have air conditioning.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great breakfast, excellent WiFi, awesome hotel

This is the review for our 3rd stay at Heidelberg Haus in November 2019. Our first time we were so impressed with the well appointed suites, the beautiful neighborhood of Providencia, and Luciano, the courteous and helpful hotel manager. We also remembered the great breakfast, fast and efficient laundry service for 5000 CLP per bag, and excellent WiFi! So we decided to stay here again. Luciano and the team were very helpful to us in storing some of our luggage we didn’t need on our travels through Chile. It felt like a home away from home. We went on to stay at this once again during our month in Chile. I can’t recommend Heidelberg Haus more highly.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Localização perfeita

Super confortável. Preço ótimo. Confortável. atendentes atenciosos. localização perfeita. Da para caminhar ao shopping e restaurantes. Prefira quarto do lado contrário a uma escolinha infantil. Fora isso achei ótimo com cozinha e frigobar. Café da manhã razoável ao custo benefício.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Small but friendly hotel. In the residense community, not too mmuch amenities around.
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aslam Shaharyar President Source Commodities Co.

I liked it like a boutique hotel but it is linked to University Of Heidelberg in Germany and University is linked to this hotel. This hotel is built for the students and professors coming from Germany. very quiet place situated in a very rich and quite neighborhood and very close to the highest building Costanera Center and it is only 7 minutes walk there. I enjoyed my walk to Costanera center. Breakfast is continental which is good. Rooms are two types very small and others are spacious. First they put me in 103 which was very very small then I asked them and they gave me 304 was a very spacious room. Very helping staff as they have no elevator helped me to bring my heavy suitcase down.
Stayed 5 nights in Sep 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airplane size bathroom. Good location, easy walk to main area, but it is a walk.
Stayed 2 nights in Apr 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no elevator but the staff gladly helped with my bags up to the 4 th floor. No A/C. There is a nice crosswind. Check in very rapid and staff friendly. Good breakfast
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean and professionally staffed. It was a wonderful value. We'll be back
Stayed 2 nights in Feb 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Very nice place and super hospitable staff! Would stay here again!
Stayed 1 night in Oct 2018
Verified review

6/10 Okay

OK

BOA LOCALIZACAO CAFE DA MANHA OK NAO POSSUI ELEVADOR MAU CHEIRO NO QUARTO CALEFACAO ESTAVA DESLIGADA
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness
As fotos do site em nada condizem com o hotel. Parece outro lugar. Na verdade, tudo indica que não era hotel, mas sim um local para estudantes de uma universidade próxima. A área de café da manhã não parece com refeitório, mas sim uma garagem, inclusive com indicações de cuidado para não bater com a cabeça, de tão baixo que é o pé direito. Mas gostei da limpeza e da cordialidade dos empregados. Mas não indico o "hotel" para amigos.
Stayed 7 nights in Jul 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia excelente !

Localização excelente com fácil acesso ao metrô, próximo ao Parque San Cristobal e ao shopping Sky Costanera. Ótimo atendimento ( Javier , Angelica, Manuel, Luciano). Apto confortável, cama macia, chuveiro quente, aquecedor, café da manhã satisfatório.
Stayed 5 nights in Jul 2018
Verified review

4/10 Poor

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Não indico

Demoramos exatos 16 minutos para conseguir entrar no local, tocamos diversas vezes o interfone, liguei para o hotel e só depois de muito tempo apareceu alguém. E a outra surpresa é que não tem elevador e ninguém se ofereceu para ajudar a carregar as malas. Eu não indico.
Stayed 1 night in Apr 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom

Hotel de excelente custo benefício! Bem localizado. Recomendo!
Stayed 4 nights in May 2018