6/10 Okay
Rayza, Van Nuys
Travelled with family
16 May 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Overall would not stay here again. Decent hotel but definitely not 4 star as listed.
Pros
- Oxxo convenience store next door and another small shop across street for snacks and drinks
- Good coffee shops surrounding area and easy access for Uber pick ups and dropoffs
- Daily housekeeping
- Good shower water pressure
- Tour services available through ChileTour which we utilized for Valparaiso/Vina Del Mar tour. Reasonable rate of around $38 USD per person with pick up and drop off at hotel. This company appeared to be in other hotels as well based on people that joined our tour.
Cons
- Early check in was offered but there was a fee, which is understandable. However, we ended up paying about 90% of our nightly rate we paid through Expedia which we thought was unreasonable and were asked to pay in USD (local currency was not offered but we failed to ask too, could be cheaper so recommend asking). We checked in about 4 hours before regular check in which in other places we have even done it for free or much earlier than that.
- This is listed as a 4 star hotel but felt more like a decent 2-3 star hotel. Although clean, towels were rough and old. Basic amenities were not offered in bathroom nor bottled water. This is also listed as a VIP hotel in Expedia but no VIP benefits were offered or provided.
- Not all personnel at hotel were welcoming and friendly.
Rayza
Stayed 4 nights in May 2025