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Hotel Gran Palace

4.0 star property

Photo gallery for Hotel Gran Palace

Free daily buffet breakfast
Reception
Reception hall
Front of property
Indoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is NZ$173
7 July - 8 July

Explore the area

View map
Huerfanos 1178, Santiago, 8340420
  • Place, Plaza de Armas
    ‪4 min walk‬
  • Place, Santiago Town Square
    ‪6 min walk‬
  • Place, Palacio de la Moneda
    ‪7 min walk‬
  • Airport, Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Minibar, in-room safe, free WiFi, bed sheets

Standard Room

  • City view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

Minibar, in-room safe, free WiFi, bed sheets

Superior Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 6
  • 6 Single Beds OR 1 Queen Bed and 4 Single Beds
  • Free Wi-Fi

View all photos for Classic Room

Minibar, in-room safe, free WiFi, bed sheets

Classic Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Large Single Sofa Bed
  • Free Wi-Fi

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About the area

Santiago

Hotel Gran Palace places you in the centre of Santiago, within just a 5-minute stroll of Plaza de Armas and within 15 minutes of Palacio de la Moneda. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .Enjoy the 24-hour gym and Hot tub. Additionally, you'll find free Wi-Fi in public areas, a conference centre and coffee/tea in a common area. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4-property class Downtown Santiago hotel include Costanera Center and Movistar Arena.

What's nearby

  • Plaza de Armas - 4 min walk - 0.4 km
  • Santiago Town Square - 6 min walk - 0.5 km
  • Palacio de la Moneda - 7 min walk - 0.7 km
  • Mercado Central - 10 min walk - 0.9 km
  • Santa Lucia Hill - 12 min walk - 1.0 km

Getting around

  • Armas Station - 6 min walk
  • Parque Almagro Station - 17 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 17 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪El Rápido - ‬2 min walk
  • ‪Dos y Dos - ‬2 min walk
  • ‪Tarragona - ‬2 min walk

About this property

Hotel Gran Palace

Hotel Gran Palace offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 12917 square feet (1200 square metres) and includes a conference centre. Hotel Gran Palace also features coffee/tea in common area, concierge services, and laundry facilities. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Santiago hotel is smoke free.

  • 107 guestrooms or units
  • 12917 sq ft of conference space
  • 1200 sq. m of conference space
  • Buffet breakfast (free)
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue
Hotel Gran Palace offers 107 air-conditioned accommodations with minibars and a safe. 32-inch flat-screen televisions come with cable channels.

Bathrooms include a bath and hairdryers. This Santiago hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and change of towels can be requested.

Similar properties

Front of property – evening/night
Almacruz Hotel y Centro de Convenciones
Downtown Santiago
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 700 reviews
The price is NZ$191
3 Aug - 4 Aug
Almacruz Hotel y Centro de Convenciones

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of USD 25

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Shopping

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre (12,917 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (100 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities will be closed during December, November, January, February, March and October:
  • Bar/Lounge
  • Business centre
  • Dining venue
  • Fitness facilities
  • Sauna
  • Spa
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 26.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: USD 26.0 per night
  • Hosted evening meal: USD 25

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 1:00 PM to 9:00 PM

Property is also known as

Hotel Gran Palace Santiago
Gran Palace Santiago
Gran Palace
Hotel Gran Palace Hotel
Hotel Gran Palace Santiago
Hotel Gran Palace Hotel Santiago

Frequently asked questions

What is the cancellation policy at Hotel Gran Palace?

Hotel Gran Palace offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Gran Palace?

As of 6 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Gran Palace on 7 Jul 2026 start from NZ$173, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Gran Palace?

Yep, Hotel Gran Palace has a free self car park. Onsite parking is limited.

Does Hotel Gran Palace have a pool?

Hotel Gran Palace has an indoor pool. The pool is open 1:00 PM to 9:00 PM.

Does Hotel Gran Palace serve breakfast?

Yeah, complimentary buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Gran Palace?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Gran Palace?

Yep, you can grab a meal at Hotel Gran Palace's onsite restaurant.

What time are check-in & check-out at Hotel Gran Palace?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Gran Palace?

No, only service animals are allowed.

Hotel Gran Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 186 reviews
Rating 8 - Good. 72 out of 186 reviews
Rating 6 - Okay. 16 out of 186 reviews
Rating 4 - Poor. 13 out of 186 reviews
Rating 2 - Terrible. 8 out of 186 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Timothy Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amazing location!
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Bruce

Good hotel in the Centre of the city.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Feb 2026
Verified

8/10 Good

jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located,,,,,,,,,everything within walking distance pool was nice,,,,,.,staff very friendly,breakfastnice
Stayed 13 nights in Mar 2026
Verified

10/10 Excellent

Diego Axel

Liked: Amenities, property conditions & facilities
Nice stay good place
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. It’s very close to the old town so you can walk everywhere, and parking is close if needed. We had a really nice meal at the hotel restaurant, and there are plenty of other restaurants within walking distance too. It’s the perfect location!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Breakfast was good. Staff was helpful.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ruben Lazaro

Liked: Cleanliness
Very center shop’s nearby
Stayed 6 nights in Mar 2026
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place construction in the rooms next to us was noisy
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities
Very friendly staffs, cleaning lady did excellent job to clean the room in indetails. Swimming pool/Spa is not as well mainteaned.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Tom

Liked: Cleanliness, amenities, property conditions & facilities
All very nice
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Sergio

Disliked: Staff & service, amenities
They had construction/remodeling going on, and it was loud all day; they never mentioned it.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Bruce

Yes.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Edwin

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless , the staff were helpful in finding activities in the area, they helped us with bus connections and subways. We needed to apply for our E-Visa for Brazil and were able to help us with the application. The swimming pool was a nice relax after a busy day. Breakfast in the morning was great, with alot of variety. The location is in the middle of downtown where most tourist attractions are, yet close to the subways and buses to explore further out.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Roxanne

Liked: Cleanliness
Disliked: Amenities
Nice staff, room was clean but showing its age. Vinyl flooring has been installed but they did a terrible job and degraded the room. Bathtub was a plus for this weary traveler.
Stayed 4 nights in Dec 2025
Verified

4/10 Poor

Jay

Disliked: Amenities, property conditions & facilities
Room, particularly bathroom, smelled like a sewer but it was rated high. There was no coat hangers. Small refrigerator wasn't working. Then they moved me to another room next day and it was tad better. Certainly not a 3 star hotel as rated.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Nuno

Liked: Staff & service
Disliked: Room comfort
The hotel is sharing a building with other services, and the common area need refurbishing. The mattress is bad and bent, needs replacement. Same for pillows that are not soft, basically below the standard of 4 stars hotel. There was a kind of fan outside that was too loud during the night. The room is bad sound insulated. The customer service was very good and friendly.
Verified

8/10 Good

Socorro

Liked: Cleanliness, staff & service
Estacionamiento retirado del hotel Acceso a la propiedad confuso ya que el lobby se encuentra en el piso 10
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación siempre estaba limpia el personal muy amable
Stayed 11 nights in Nov 2025
Verified

8/10 Good

beatrice

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel 4etoiles sans le standing attendu. Petite chambre, pas de bouilloire, pas de verre à dents. Dans ce type d hôtel on trouve en général des chaussons de courtoisie et quand celui ci possède une piscine et encore plus un spa en général on a des peignoirs. Le spa avec piscine jaccuzi jets est très appréciable par contre le sauna était éteint, les douches côté femmes n avaient pas d eau chaude ni savon. Et les robinets sont oxydes recouverts de calcaire. Manque d hygiène de ce côté là. Une amélioration à apporter : avoir les boutons de commande sur les bords de la piscine. Actuellement il faut ressortir à chaque fois pour remettre en route. Côté Petit déjeuner. Correct avec des croissants frais et délicieux, fruits frais... Par contre quand on doit partir avant l heure di pdj il nous est fourni un sac avec un sandwich, un fruit et un jus de fruit. Mais pas possible de se faire une boisson chaude. A force d insister on m a demandé d'apporter un récipient afin que l on me donne de l eau chaude. Le matin j'amène une bouteille f eau et découpée pour y mettre cette eau. Mais on me répond que ce plastique est trop fin que l eau durcir le plastique. Heureusement un gentil monsieur est au final aller me chercher une théière avec de la eau chaude. Et la veille j'avais demandé si je ne pouvais pas avoir un bouilloire ce qui aurait plus simple. Refus. Heureusement qu il y a des personnes qui savent prendre des Initiatives ! Voilà les raisons qui expliquent mon mécontentement.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

CARLOS

Hotel, con muy buena ubicación para conocer la zona del centro de Santiago de Chile, caminar hasta el cerro Santa Lucía y facil movilidad en Transporte Pero es importante que los viajeros tengan en cuenta que para recargar la tarjeta BIP deben hacerlo en estaciones modernas de las líneas 3 y 5 donde aceptan pagos con tarjeta de crédito, de lo contrario, deben llevar dinero chileno en efectivo
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Matias

Liked: Cleanliness, property conditions & facilities
Buena disposición del personal
Stayed 2 nights in Feb 2026
Verified

4/10 Poor

Fernando Andres

Disliked: Staff & service, amenities
En general, la experiencia fue bastante negativa. Todo comenzó al informarnos que el estacionamiento del hotel se encuentra a tres cuadras del recinto, lo que resulta poco práctico e incómodo. El proceso de check-in fue excesivamente lento, ya que todo se realiza de forma manual y escrito a lápiz, sin un sistema digital previo de registro. El método de ingreso es completamente obsoleto y genera demoras innecesarias. Respecto a las instalaciones, la piscina indica funcionamiento hasta las 21:00 hrs; sin embargo, a las 20:35 hrs ya se presentó la persona encargada del aseo solicitando que abandonáramos el lugar, lo que demuestra una falta de coordinación y afecta directamente la experiencia del huésped. La habitación es muy anticuada, tanto en mobiliario como en infraestructura. Las camas y colchones requieren un cambio urgente, y los baños también evidencian un evidente desgaste por el paso del tiempo. El desayuno ofrece muy poca variedad y, además, el personal retira constantemente los platos y alimentos mientras uno aún está consumiendo, lo que impide disfrutarlo con tranquilidad. Considerando el valor pagado, $100.000 por noche en mi caso, esperaba un estándar muy superior. En definitiva, fue una estadía incómoda y muy por debajo de las expectativas.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

João Henrique

Liked: Cleanliness, staff & service, amenities
Quarto muito bom, espaçoso, cama confortável. Localização excelente, a poucos metros do Palacio de La Moneda e outros pontos. Equipe atenciosa e café da manhã com bastante variedade e produtos frescos
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

diana

Disliked: Amenities, property conditions & facilities
El hotel es un hotel viejo, de hecho todo el hotel huele a viejo, las habitaciones están descuidadas aunque limpias. Pedimos el box lunch para llevar a nuestro tour y nos dieron todas las manzanas literal podridas. En general no lo recomiendo para nada.
Stayed 2 nights in Jan 2026