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HOTEL NEUSCHLOSS OTARU

Property class: 4

Photo gallery for HOTEL NEUSCHLOSS OTARU

A coastal building with a circular tower, situated on a hillside overlooking the sea.
A wooden interior with a sauna area, including benches and a glass-enclosed hot tub.
A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.
A dining area with a table set for two, large windows, a sofa, and a television in a modern living space.
A hot spring area with a wooden ceiling, stone walls, and a view of the ocean.

Reviews

4.0 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is NZ$548
18 Aug - 19 Aug

Explore the area

View map
3-282,syukutsu, Otaru, hokkaido, 0470047
  • Place, Otaru Shukutsu Panorama Observation Deck
    ‪3 min walk‬
  • Place, Otaru Aquarium
    ‪9 min walk‬
  • Place, Otaru Kihinkan
    ‪15 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪68 min drive‬

Room options

View all photos for Ocean View Double Room

A hotel room with a large bed, a television, a desk with a chair, and a view of the outdoors through the window.

Ocean View Double Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Room

A hotel room with a bed, a desk, a chair, a small table, a mirror, and a view of the outdoors.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Room

A hotel room with two beds, a television, a desk, and a lamp.

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Superior Twin Room, Sea View

A hotel room with two beds, a large window with a view, and a television on a dresser.

Superior Twin Room, Sea View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View

Standard Twin Room, Bay View

  • Bay view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Comfort Quadruple Room

A wheelchair in a hotel lobby with a patterned carpet, a wooden chair, and a lamp.

Comfort Quadruple Room

  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Panoramic Suite

A spacious room with a view of the sea, a dining area with a table and chairs, and two plush armchairs.

Panoramic Suite

  • Sea view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Panoramic Suite

A modern living room with a curved ceiling, a large sofa, a dining area, and a view of the sea.

Panoramic Suite

  • Harbour view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Quadruple Room

A hotel room with a sofa, two beds, a table, and a lamp.

Superior Quadruple Room

  • Sea view
  • 52 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons
  • Free Wi-Fi

View all photos for Superior Double Room

A hotel room with a large bed, a sofa, a TV, and a window with curtains.

Superior Double Room

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Suite

A room with a dining area, a sofa set, and a view of the sea.

Luxury Suite

  • Bay view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Otaru

HOTEL NEUSCHLOSS OTARU puts you in the heart of Otaru, within steps of Niseko-Shakotan-Otarukaigan Quasi-National Park and Otaru Shukutsu Panorama Observation Deck. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A day of pampering can include access to the sauna and hot tub. バーラウンジ「ペルレ」 is the hotel's own bar. Other amenities include free Wi-Fi in public areas and microwave in a common area. Cooked-to-order breakfast is available daily between 7:30 AM and 9:30 AM. .Near this 4-property class Otaru hotel, you'll find Otaru Canal.

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.3 km
  • Shukutsu Marine Land - 9 min walk - 0.8 km
  • Otaru Aquarium - 9 min walk - 0.8 km
  • Nishin Goten - 15 min walk - 1.3 km
  • Otaru Kihinkan - 15 min walk - 1.3 km

Getting around

  • Otaru Station - 18 min drive
  • Inaho Station - 26 min drive
  • Sapporo (OKD-Okadama) - 62 min drive

Restaurants

  • ‪ルタオ - ‬7 min drive
  • ‪Coffee House CHAFF - ‬7 min drive
  • ‪魚屋直営食堂 うろこ亭 - ‬7 min drive
  • 北海あぶりやき 運河倉庫
  • ‪青塚食堂 - ‬12 min walk

About this property

HOTEL NEUSCHLOSS OTARU

HOTEL NEUSCHLOSS OTARU offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

HOTEL NEUSCHLOSS OTARU also features a vending machine, concierge services, and a microwave in a common area. Free self parking is available.

This 4-star Otaru hotel is smoke free.

  • 58 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
HOTEL NEUSCHLOSS OTARU offers 58 accommodations with a safe and complimentary slippers. Beds feature down duvets. 42-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Similar properties

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Hotel Sonia Otaru
Otaru
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$153
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request) (for a fee)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 2530 for adults and from JPY 990 for children
  • Cleaning/housekeeping/linen fee: JPY 1100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Diners Club, JCB International, Union Pay and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

Is parking available at HOTEL NEUSCHLOSS OTARU?

Yep, HOTEL NEUSCHLOSS OTARU has a free self car park.

How much does it cost to stay at HOTEL NEUSCHLOSS OTARU?

As of 14 Aug 2026, prices found for a 1-night stay for 2 adults at HOTEL NEUSCHLOSS OTARU on 18 Aug 2026 start from NZ$548, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to HOTEL NEUSCHLOSS OTARU?

The closest beach to HOTEL NEUSCHLOSS OTARU is Zenibako Beach (16.6 km).

Is there a spa on site at HOTEL NEUSCHLOSS OTARU?

Yep, there is an onsite spa at HOTEL NEUSCHLOSS OTARU. It has a hot tub and a sauna.

Does HOTEL NEUSCHLOSS OTARU serve breakfast?

Yep, cooked-to-order breakfast is served daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at HOTEL NEUSCHLOSS OTARU?

No, HOTEL NEUSCHLOSS OTARU does not offer an airport shuttle service.

Is there a bar or restaurant at HOTEL NEUSCHLOSS OTARU?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at HOTEL NEUSCHLOSS OTARU?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at HOTEL NEUSCHLOSS OTARU?

No, pets are not allowed.

HOTEL NEUSCHLOSS OTARU Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 2 reviews
Rating 8 - Good. 0 out of 2 reviews
Rating 6 - Okay. 1 out of 2 reviews
Rating 4 - Poor. 0 out of 2 reviews
Rating 2 - Terrible. 1 out of 2 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025
Verified review

2/10 Terrible

Yan Kuen

Stayed 1 night in May 2026