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HOTEL NEUSCHLOSS OTARU

4.0 star property

Photo gallery for HOTEL NEUSCHLOSS OTARU

Exterior
Panoramic Suite
Sauna, hot tub
Sauna, hot tub
Superior Twin Room, Sea View

Reviews

6.0 out of 10

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is NZ$595
18 Apr - 19 Apr

Explore the area

View map
3-282,syukutsu, Otaru, hokkaido, 0470047
  • Place, Otaru Shukutsu Panorama Observation Deck
    ‪3 min walk‬
  • Place, Otaru Aquarium
    ‪6 min walk‬
  • Place, Otaru Kihinkan
    ‪11 min walk‬
  • Airport, Sapporo (OKD-Okadama)
    ‪46 min drive‬

Room options

View all photos for Superior Twin Room, Sea View

Superior Twin Room, Sea View

Superior Twin Room, Sea View

  • Sea view
  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Twin Room, Bay View

Standard Twin Room, Bay View

Standard Twin Room, Bay View

  • Bay view
  • 34 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Comfort Quadruple Room

Comfort Quadruple Room

Comfort Quadruple Room

  • Sea view
  • 52 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • Sea view
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

  • Harbour view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Superior Quadruple Room

Superior Quadruple Room

Superior Quadruple Room

  • Sea view
  • 52 sq m
  • Sleeps 4
  • 2 Large Single Beds and 2 Single Futons

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sea view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite

Luxury Suite

  • Bay view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Exterior

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The price is NZ$145
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About the area

Otaru

HOTEL NEUSCHLOSS OTARU puts you in the heart of Otaru, steps from Otaru Shukutsu Panorama Observation Deck and within a 10-minute stroll of Shukutsu Marine Land. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .A day of pampering can include access to the sauna and hot tub. バーラウンジ「ペルレ」 is the hotel's own bar. Other amenities include free Wi-Fi in public areas and microwave in a common area. Cooked-to-order breakfast is available daily between 7:30 AM and 9:30 AM. .With a stay at this 4-property class Otaru hotel, you'll be 4.4 km (2.8 mi) from Otaru Canal.

What's nearby

  • Otaru Shukutsu Panorama Observation Deck - 3 min walk - 0.3 km
  • Shukutsu Marine Land - 6 min walk - 0.5 km
  • Otaru Aquarium - 6 min walk - 0.6 km
  • Otaru Kihinkan - 11 min walk - 1.0 km
  • Nishin Goten - 12 min walk - 1.0 km

Getting around

  • Otaru Station - 18 min drive
  • Inaho Station - 26 min drive
  • Sapporo (OKD-Okadama) - 62 min drive

Restaurants

  • ‪ルタオ - ‬7 min drive
  • ‪コメダ珈琲店 小樽運河通り店 - ‬7 min drive
  • ‪に志づか - ‬4 min drive
  • ‪OTARU TAP ROOM CRAFT BEER & HOSTEL - ‬6 min drive
  • ‪中華食堂 龍鳳 - ‬6 min drive

About this property

HOTEL NEUSCHLOSS OTARU

HOTEL NEUSCHLOSS OTARU offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

HOTEL NEUSCHLOSS OTARU also features a vending machine, concierge services, and a microwave in a common area. Free self parking is available.

This 4-star Otaru hotel is smoke free.

  • 58 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Dining venue
HOTEL NEUSCHLOSS OTARU offers 58 accommodations with a safe and complimentary slippers. Beds feature down duvets. 42-inch LCD televisions come with cable channels.

Bathrooms include a combined bath/shower unit, toilets with an electronic bidet, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a hot tub. The spa is open daily.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,530 for adults and JPY 990 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • バーラウンジ「ペルレ」
  • レストラン「ブラウキュステ」

Things to do

  • Full-service spa

Conveniences

  • 24-hour front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request) (for a fee)

Business services

  • Meeting rooms

Outdoors

  • In a national park

Full-service spa

  • Hot tub
  • Sauna
  • Spa open daily

Accessibility

  • No lift
  • Thin carpet in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 2530 for adults and from JPY 990 for children
  • Cleaning/housekeeping/linen fee: JPY 1100 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Diners Club, JCB International, Union Pay and cash.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

HOTEL NEUSCHLOSS OTARU Hotel
HOTEL NEUSCHLOSS OTARU otaru
HOTEL NEUSCHLOSS OTARU Hotel otaru

Frequently asked questions

Is parking available at HOTEL NEUSCHLOSS OTARU?

Yep, HOTEL NEUSCHLOSS OTARU has a free self car park.

Are there any beaches close to HOTEL NEUSCHLOSS OTARU?

The closest beach to HOTEL NEUSCHLOSS OTARU is Zenibako Beach (16.6 km).

Is there a spa on site at HOTEL NEUSCHLOSS OTARU?

Yep, there is an onsite spa at HOTEL NEUSCHLOSS OTARU. It has a hot tub and a sauna.

Does HOTEL NEUSCHLOSS OTARU serve breakfast?

Yep, cooked-to-order breakfast is served daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at HOTEL NEUSCHLOSS OTARU?

No, HOTEL NEUSCHLOSS OTARU does not offer an airport shuttle service.

Is there a bar or restaurant at HOTEL NEUSCHLOSS OTARU?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at HOTEL NEUSCHLOSS OTARU?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at HOTEL NEUSCHLOSS OTARU?

No, pets are not allowed.

HOTEL NEUSCHLOSS OTARU Reviews

Reviews

6.0
Rating 10 - Excellent. 0 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 1 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

6.0/10

Cleanliness

8.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

6/10 Okay

Jui-Min

Liked: Staff & service
スーペリア ツインルーム シービューを予約しました。 彼女が客室内の浴槽を楽しみにしていましたが、虫（蛾とキノコバエみたい虫）がいっぱいて落胆でした。 浴槽の中にも何匹の虫の死骸が浮かんでいました。
Stayed 1 night in Jul 2025