6/10 Okay
Olivia
Travelled with family
2 Jul 2025
Upon check in, took about 20 minutes to be checked in and was made aware that the breakfast kitchen was under construction, and thus there would only be a pre packaged grab and go breakfast, with no hot offerings like currently advertised on the website. Room was very unclean with dirt on the floors and around all of electrical sockets. Further two of the lights did not work and bathroom has black mold on the ceiling. When we requested to change rooms in the morning to a king size room, as the double bed was very uncomfortable and room was unclean, I was met with yelling and hostile questioning about why I had not come and asked to switch sooner. It was very late when we checked in and august explained this. The general manager instructed me to get my stuff out of the room and then she would re-ass to “see what she could do”. We went back to the room and were met outside by an employee with our new room information. Not what was communicated to us and was a very confusing and unpleasant experience. The room we were moved to was like the photos online and much nicer. Pillows were very flat and only a thin sheet on the bed, loud AC and dirty shower curtain. Very nice pool and great area with parking right outside our room. Very large bathroom sink and good storage.
Olivia
Stayed 3 nights in Jun 2025
