2/10 Terrible
Jim
Travelled with partner
2 Jan 2026
Disliked: Amenities, property conditions & facilities
During my last nights stay here, our fourth night and the city is loud, that was expected, the neighbors playing music and being discourteous was unexpected. There was a thumping bass beat that was more felt than heard. I questioned the management about if it was a local club. They stated no club on this side of the street and there is a noise ordinance at 10:00. They then offered to send up earplugs. Earplugs?!? Really?!? That is as far as your customer service goes? If it continues please let them know. I put on my noise cancelling headphones, but when the battery died 3 hours later, I asked them to step in again. Crickets from management. I finally pounded on the wall. That got them to quiet down some.
Let’s add some other detail to the room…
The balcony, which I was excited to use on New Years Eve, was screwed shut. The slider, that used to be the door, was drafty and made it so we had to set the thermostat much higher than we would ever set it.
The room was old, run down and not on par with a four star hotel.
They gave us a coupon upon arrival for $23.00 and more $10.00 coupons for not having daily room service that we were told could be used on property, but weren’t able to be used at the restaurant. So what good are these?!? The coffee shop would take them, but was out of hot chocolate the entire time we stayed. We left without using most of them.
There are better choices of places to say in Savannah. We won’t be back.
Jim
Stayed 4 nights in Dec 2025