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Felicity Hotel Shenzhen

Property class: 4

Photo gallery for Felicity Hotel Shenzhen

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Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$112
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
1085 Heping Road, Shenzhen, Guangdong, 518010
  • Place, Luohu Commercial City
    ‪2 min walk‬
  • Place, Luohu Port
    ‪8 min walk‬
  • Place, The MixC Shopping Mall
    ‪10 min walk‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room 1 King Bed, City View

Deluxe Room 1 King Bed, City View

Deluxe Room 1 King Bed, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room 2 Twin Beds, City View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room 2 Twin Beds, City View

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Room 1 King Bed, River View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room 1 King Bed, River View

  • River view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room 2 Twin Beds, River View

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Room 2 Twin Beds, River View

  • River view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Executive Deluxe Room 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Executive Deluxe Room 1 King Bed

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Suite

Premium bedding, in-room safe, desk, blackout curtains

Deluxe Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Deluxe Suite

A hotel room with a bed, a TV, a desk, a lamp, and a window with curtains.

Executive Deluxe Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the area

Shenzhen

Felicity Hotel Shenzhen puts you in the heart of Shenzhen, connected to a shopping centre and within a 20-minute stroll of Luohu Commercial City and Luohu Port. Highlights at this hotel include 2 restaurants, a full-service spa and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Business amenities include 6 meeting rooms and a conference centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 10:30 AM. .Sights within a 10-minute drive of this 4-property class Luohu hotel include Dongmen Pedestrian Street and Shenzhen Convention and Exhibition Center.

What's nearby

  • Luohu Commercial City - 2 min walk - 0.2 km
  • Luohu Port - 8 min walk - 0.7 km
  • The MixC Shopping Mall - 10 min walk - 0.8 km
  • Dongmen Pedestrian Street - 2 min drive - 2.1 km
  • Shenzhen Museum - 2 min drive - 2.4 km

Getting around

  • Shenzhen Station - 1 min walk
  • Luohu Station - 16 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 42 min drive

Restaurants

  • ‪Shang Palace - ‬16 min walk
  • ‪Landport Restaurant - ‬5 min walk
  • ‪Fairwood - ‬3 min walk
  • ‪合悦真牛潮汕牛肉火锅(大中华茂业天地店) - ‬15 min walk
  • ‪彩蝶轩 Choi Dip Hin Restaurant - ‬9 min walk

About this property

Felicity Hotel Shenzhen

Felicity Hotel Shenzhen offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

There are 6 meeting rooms available. The business-friendly Felicity Hotel Shenzhen also features laundry facilities, dry cleaning/laundry services, and a corner/local shop. Free self parking is available. A complete renovation of Felicity Hotel Shenzhen was completed in January 2018.

This 4-star Shenzhen hotel is smoke free.

  • 250 guestrooms or units
  • 25 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1990
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Felicity Hotel Shenzhen offers 250 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: CNY 68 for adults and CNY 68 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • Babysitting
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Conference centre

Outdoors

  • In a regional park

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 25 floors
  • Banquet hall
  • Built in 1990
  • Renovated entire property - January 2018
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Pay films
  • TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 2:00 PM and midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 July 2026 to 30 November 2026 (completion date subject to change). The following areas are affected:
  • Selected guestrooms
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Felicity Hotel Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 180 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 68 for adults and from CNY 68 for children
  • Late check-in fee for check-in between 2:00 PM and midnight
  • Rollaway bed fee: CNY 180 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property class

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Felicity Hotel Shenzhen
Felicity Shenzhen
Hotel Felicity Shenzhen
Felicity Hotel Shenzhen Hotel
Felicity Hotel Shenzhen Shenzhen
Felicity Hotel Shenzhen Hotel Shenzhen
Best Western Premier Shenzhen Felicity Hotel

Frequently asked questions

Is parking available at Felicity Hotel Shenzhen?

Yep, Felicity Hotel Shenzhen has a free self car park.

How much does it cost to stay at Felicity Hotel Shenzhen?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Felicity Hotel Shenzhen on 25 Oct 2026 start from NZ$112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Felicity Hotel Shenzhen?

Yep, there is an onsite spa at Felicity Hotel Shenzhen. You'll enjoy services like massages.

What makes Felicity Hotel Shenzhen a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Felicity Hotel Shenzhen.

Is Felicity Hotel Shenzhen family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Felicity Hotel Shenzhen is a hit with families.

Does Felicity Hotel Shenzhen serve breakfast?

Yeah, buffet brekkie is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Felicity Hotel Shenzhen?

No, Felicity Hotel Shenzhen does not offer an airport shuttle service.

Is there a bar or restaurant at Felicity Hotel Shenzhen?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Felicity Hotel Shenzhen?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Felicity Hotel Shenzhen?

No, pets and service animals are not allowed.

Felicity Hotel Shenzhen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 227 out of 1001 reviews
Rating 8 - Good. 488 out of 1001 reviews
Rating 6 - Okay. 184 out of 1001 reviews
Rating 4 - Poor. 66 out of 1001 reviews
Rating 2 - Terrible. 36 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Shenzhen Visit

Excellent breakfast and location (from port of entry).
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Return visitor

Have stayed at this property before and since 1st visit property has improved great location
Stayed 4 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Been staying there for years. Great rooms, view of the River, super beds, massage services on 8th floor ($16/per hour) and expansive morning buffet.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

Great location, good service , good value
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
It is still an amazing hotel after so many years, although amenities are a bit old, still comfortable to use and clean, no odor.
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and beds, beautiful river views. The massage center on the 8th floor is superior and very reasonable. Major shopping malls in walking distance and good service for all staff.
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and nice clean
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Friendly staff. Great service.Clean place.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Hotel room nice, service excellent. Only thing is walking distance is not a convenient.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Spacious room.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This one is okay for us
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Luohu Part, can get a taxi to different parts of Shenzhen conveniently. 5-10 walk to subway
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locale , not so easy to find. Good stay

Very convenient location. Exit LuoWu immigration building and go to far left to take long escalator up. Follow signs for Fulin hotel (Chinese name). Almost missed it looking for Best Western. Take escalator up and then take escalator ahead down and keep heading in direction of Fulin Hotel. There are some steps. Another few hundred feet when you reach street level. Easy walk.
Stayed 2 nights in Nov 2023
Verified review

6/10 Okay

English talking is very limited. Most of Facility looks old and it needs renovation.
Stayed 1 night in Nov 2023
Verified review

6/10 Okay

Liked: Staff & service

Room condition

The room and bath towel has bad odour. The toilet flush is choked though the recovery was ok
Stayed 3 nights in Aug 2023
Verified review

6/10 Okay

Dated

The room was absolutely insane. Dated, like the rest of the hotel. Genuinely looks like it hasn't been renovated in at least 40 years, if not more. It is a very very convenient location, about 5-8 minute walk to the train station, and it has a 7 eleven inside, but that's about it. Would return if I had an early train as I did on this occasion, but by god if I was staying in Suzhou for any length of time for purposes other than getting a 6:30 train, I'd give this hotel a miss. Creepy.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very old hotel. WiFi doesn’t work. No room service. No taxis. You have to ask hotel desk and they will rob you and call their select driver to drive you for 4 times the price. It was a real bad experience staying here. No WiFi, no room service, no taxis???
Stayed 4 nights in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
羅湖口岸很近、交通便利.一樓有素食自助餐吃到飽49元、試營運中一位优惠39元丶房間尚可丶唯有早餐較簡單。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Il personale è stato estremamente cortese, aiutando a risolvere un problema impellente. Lamstruttura è ben posizionata, anche se oggetto di lavori di manutenzione.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
整潔度ok.員工可以.近商業
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
空間寬敞，還可以泡澡以解除風塵僕僕深夜抵達的疲勞，交通也很便利，距離離高鐵站不到10分鐘的步行路程，隔日前往市區辦事，轉地鐵也非常的方便，且周邊皆是美味小吃
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
在火車站西出口，現在有大型工程進行中，很多路口都封閉了，餐廳選擇較小。
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities
房間內的裝修非常舊，保養差
Stayed 1 night in Jan 2025