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The Crossways

5.0 star property

Photo gallery for The Crossways

Restaurant
Reception
Restaurant
Deluxe Suite | Private spa tub
Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Business services

Explore the area

View map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU
  • Place, Glastonbury Festival Site
    ‪5 min drive‬
  • Place, Wells Cathedral
    ‪11 min drive‬
  • Place, Cheddar Gorge
    ‪26 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.6 out of 10
Exceptional
(20 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 19 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

10.0 out of 10
Exceptional
(9 reviews)
  • 35 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Sofa Bed and 1 Single Bed

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room

Deluxe Single Room

8.0 out of 10
Very good
(2 reviews)
  • 19 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

About the area

Shepton Mallet

A luxury stay in Shepton Mallet awaits you at The Crossways. You'll be 6.6 km (4.1 mi) from Wells Bishop's Palace and 6.8 km (4.2 mi) from Wells Cathedral. Highlights at this inn include free daily breakfast, a restaurant and free self-parking. .For a drink, you can stop by the inn's own lounge bar. Business amenities include 4 meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning a free English breakfast is served. .Places within a 15-minute drive of this 5-property class Shepton Mallet inn include Kilver Court and Glastonbury Tor.
View more Inns in Shepton MalletOpens in a new window

What's nearby

  • Glastonbury Festival Site - 5 min drive - 2.8 km
  • Wells Cathedral - 11 min drive - 7.1 km
  • Glastonbury Tor - 13 min drive - 11.1 km
  • Wookey Hole Caves - 18 min drive - 11.5 km
  • Cheddar Gorge - 26 min drive - 26.0 km

Getting around

  • Castle Cary Station - 16 min drive
  • Bristol International Airport (BRS) - 56 min drive

Restaurants

  • ‪The George Inn - ‬8 min drive
  • ‪The Sheep & Penguin - ‬10 min drive
  • ‪Fosso Lounge - ‬11 min drive
  • ‪The Crown at Wells - ‬11 min drive
  • ‪Tuckers Fish And Chip Shop - ‬10 min drive

About this property

The Crossways

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. A terrace, barbecue grills, and concierge services are also featured at the luxury The Crossways. Free self parking is available.

This 5-star Shepton Mallet inn is smoke free.

  • 22 guestrooms or units
  • English breakfast (free)
  • Deli
  • Business facilities
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Terrace
  • BBQ grill(s)
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Crossways offers 22 accommodations with a hairdryer and free toiletries. Flat-screen televisions are featured in guestrooms. This Shepton Mallet inn provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Cots/infant beds (complimentary) are also available.

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Wookey Hole Hotel
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room cot
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 20.00 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Crossways
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

Frequently asked questions

What is the cancellation policy at The Crossways?

The Crossways offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Crossways?

Yep, The Crossways has a free self car park.

Is The Crossways family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that The Crossways is a hit with families.

Does The Crossways serve breakfast?

Yeah, our visitors can't get enough of the free English breakfast here! Served daily, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at The Crossways?

No, The Crossways does not offer an airport shuttle service.

Is there a bar or restaurant at The Crossways?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Crossways?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

The Crossways Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 284 out of 505 reviews
Rating 8 - Good. 151 out of 505 reviews
Rating 6 - Okay. 44 out of 505 reviews
Rating 4 - Poor. 15 out of 505 reviews
Rating 2 - Terrible. 11 out of 505 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Second stay at this lovely hotel. Spotless room with everything you could need. Food fabulous, excellent portions and really nice and tasty. Staff kind and helpful 😊 Many thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Jeremy, Berkhamsted

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The Crossways is a lovely, privately owned hotel with attentive staff, good food and great EV car charging
Stayed 1 night in Nov 2025

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, breakfast included and was lovely, room was lovely and cosy
Stayed 1 night in Oct 2025

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic as always. Great food, great room, great service.
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Comfortable breakfast excellent pleasant staff. I would book afain
Stayed 1 night in Oct 2025

8/10 Good

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar had lots of choice. Room overall was clean, although the bin hasn't been emptied.The bed was comfy and the shower Easy and safe parking
Stayed 4 nights in Sep 2025

8/10 Good

Stefan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bar had lots of choices. The room was clean, although the bin hasn't been emptied. Comfy bed and a good working shower and bathroom. Very friendly staff. Breakfast could do with fresh fruit, most is out of tins.
Stayed 1 night in Oct 2025

6/10 Okay

NAssreddine

Stayed 2 nights in Aug 2025

10/10 Excellent

paul

Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect!

A beautiful clean hotel in the middle of nowhere which made it even better! Travelled down for a wedding at Pennard Farm and didnt know what to expect but a really lovely place. Staff were really friendly and welcoming and breakfast was beautiful. A truly pleasant stay.
Stayed 1 night in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Friendly Hotel with excellent staff and great food
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Stayed 6 nights in Jul 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Harrison

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was delicious and the staff went out of their way to meet our needs and make our stay as comfortable as possible. The cleaning staff were very helpful and friendly, as were all the staff. This was our first visit but it certainly won't be our last. Thank you all very much.
Stayed 7 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goid

Just had breakfast, cooked to order, well presented and tasty
Stayed 5 nights in Jul 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good but could be a little better

First, the good: excellent value for a 5* hotel in this area. Room was fine, service was excellent. Breakfast was very good. The service provided at reception (Prashant) and he came and fixed the TV which was, initially, not working. Similarly service at breakfast (Anaiya & Max) was also excellent and friendly. Both groups couldn't do enough to help. Next, the could do better: signposting from car park to reception could be clearer (I walked all round the building dragging my suitcase). Washbasin would not empty, so I left it full each day - although emptied, it was not fixed during my 6 night stay. Would I come again ? YES
Double Bedroom
Ensuite bathroom
Stayed 6 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crossways is a gem of a hotel with wonderful views of Glastonbury Tor and the surrounding countryside. The beds are comfortable and Internet access is very good. Everywhere is very clean and the staff are generally very good. There was just one morning when the staff lost track of who still needed to order their breakfasts. Talking of tracks the road to the hotel from Pilton is single track but it is worth the care needed to get there.
Stayed 6 nights in Jul 2025

8/10 Good

Heather

Stayed 2 nights in Jul 2025

6/10 Okay

Trevor

Stayed 4 nights in Jul 2025

8/10 Good

Andres, Doral

Travelled with group
Liked: Cleanliness, property conditions & facilities
Comfortable and nice place. Food was very average to low quality. Everything else was very nice.
Stayed 1 night in Jun 2025

8/10 Good

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The crossways

An interesting hotel in the middle of the somerset levels. friendly staff and good food
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and food was great
Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great find! Lovely hotel with oversized rooms.
Stayed 1 night in Jun 2025