Shoshi beach resort & accommodations

The rooms were spacious and the balcony overlooked the pool with a partial ocean view. We stayed six nights and the bed was changed once only after I had asked housekeeping when I ran into them in the corridor. Room service is non existent. Breakfast buffet was ok and the kids loved the pool area. We had to stay a few extra nights due to a typhoon and they kept rates very reasonable which was appreciated.

The breakfast was terrible, it was very low quality. The worst breakfast buffet I’ve ever had in a resort. Everything tasted old and poor quality. The salmon looked like it was dyed with orange food coloring. It was not real salmon. There were no options whatsoever. There are no good quality restaurants in the resort. It bothered me that the Italian restaurant was closed in summer. This truly sucks for European people who come to visit. Who closes an Italian restaurant in summer time?? So disappointing. There are no options for European people. The beach also had no service in the sense you cannot order food and drinks on the beach. You have to go to a food truck to buy food and drinks which is low quality. The bar by the pool, nobody understands English and they don’t even know what a Pina Colada is. We asked for white wine by the pool and they don’t have white wine. Even if it was written in the menu. This is so disappointing and ridiculous. It’s also ridiculous how clients can’t go to the terrace club for a drink at the bar just because we are not part of the terrace club. This is so ridiculous after how much money we pay to stay in this resort. I’m glad next door to the resort we have the Ritz Carlton and Halekualani which are way better resorts than Busena Terrace. The beach also only had a little section that we could use that sucks when there is a whole bay in front of the resort. This resort was a very disappointing experience and the quality of everything sucked.

Agato was a great host and so accommodating. We came at a time where there was a typhoon, and he was very helpful and made sure we had everything we needed. The place is so clean and beautiful, I absolutely loved the pool and the view, the shower and bed were amazingly comfortable. I would come here again and recommend it to anyone.