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4.7 out of 5

"Enjoyed everything about this hotel. I got a pretty good combined flight &hotel package deal with wotif. The breakfast was exceptional good with many ... " More

By a verified traveller on Sun 25 Feb 2018

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Hotel Description

Palace Residence & Villa Siem Reap puts you in the heart of Siem Reap, connected to the convention center and within just a 10-minute stroll of National Road 6 and Cambodian Cultural Village. Highlights at this luxury hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering at Kainnorasta can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. With 2 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the golf course, 24-hour gym, outdoor tennis court, and sauna. 240 square feet (22 square meters) of event facilities include meeting rooms and a conference center, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a kids' swimming pool, and a coffee shop/cafe. Free buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of a free airport shuttle.

Attractions within a 10-minute drive of this 5-star Siem Reap hotel include Angkor Wat and Pub Street.

Deluxe Room, Pool Facing View - Free airport transfer

Bed Count 1 King Bed Maximum Occupancy 3 Max

Privilege Villa, 2 Bedrooms, Private Pool

Bed Count 1 King Bed Maximum Occupancy 4 Max

Privilege Villa, 1 Bedroom, Private Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Privilege Presidential Villa, 3 Bedrooms, Private Pool

Bed Count 3 Full Beds Maximum Occupancy 6 Max

Studio Villa, One Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Garden View - Free airport transfer

Bed Count 1 King Bed Maximum Occupancy 3 Max

Palace Residence & Villa Siem Reap ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Palace Residence & Villa Siem Reap

Everyone (5) Couples (1)
4 out of 5

Posted by on 18 Nov. 2018

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Comment from Hotel Management

19 Nov. 2018 by Sopheak Jackson

Dear Value Guest Greetings to you from Palace Residence & Villa Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation recently, and taking your time to share your positive score even without comment for our resort. We appreciate it even no comment, but we strongly believe that you had spent holiday at our resort and it has been wonderful. We trust you are well. If you plan to return to Siem Reap, we wish to see you back to visit us, we will look after your accommodation as requirements. Best regards, Sopheak Jackson Sale eCommerce Manager Palace Residence & Villa Siem Reap, Cambodia

5 out of 5

Beautiful resort & spa

Enjoyed everything about this hotel. I got a pretty good combined flight &hotel package deal with wotif. The breakfast was exceptional good with many varieties. Free shuttle bus to night market from 7pm to 11pm. Friendly staff. The only comment is the air conditioner in the room, Instead of the setting defaulted to certain temperature, i wish the temperature can be adjusted to the guest's need.

Posted by , from melbourne on 25 Feb. 2018

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Comment from Hotel Management

7 Mar. 2018 by Sopheak Jackson

Dear Phung Greetings from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for positive review for our resort. We appreciate to hear that you had spent holiday at our resort and it has been wonderful. Your comment is really motivated and it will encourage our colleagues to perform the service even better for our guest We trust you are well staying with us. If you plan to return to Siem Reap, we would be happy to see you back, so that we can look after your accommodation requirements. Best regards, Sopheak Jackson Sale eCommerce Manager Palace Residence & Villa

5 out of 5

Beautiful resort in a great location

Very comfortable and quiet resort in a great location. Close to the airport and only a short tuk tuk ride to downtown Siem Reap. Staff were extremely courteous and helpful and the airport shuttle service was faultless. Beautiful surroundings, great facilities and delicious/ varied buffet breakfast. I will definitely be returning!

Posted by , from melbourne, australia on 13 Sep. 2016

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5 out of 5

nice hotel not far from town

Hotel and staff vey friendly, nice to meet hotel manager

Posted by , from Gold Coast Australia on 15 Jul. 2016

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4 out of 5

Quiet hotel we loved it

Pros: The room the view
Cons: The telephone system
Location: Will of the day market the night markets and having our feet eaten by fish.
We weren't impressed with the view from the first room we were offered, but that was no problem the staff were wonderful and we got moved to room with a full view which is lovely. The fact that the telephone didn't work for the whole four days we were there was an inconvenience.

Posted by on 17 May 2016

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5 out of 5

Five star all the way.

Pros: The service was first rate and the rooms comfortable, clean and luxurious.
Cons: Higher pay for the staff.
Location: Although there was not much nearby it was only a quick (and cheap) tuk tuk ride to pub street for a wide choice of places to eat and drink.
The staff all treated us like honoured guests and the quality of the rooms was fantastic. It was difficult not to indulge in the array of delights offered at the breakfast buffet. Great pool and grounds topped everything off. I would happily stay here again and recommend it to anyone holidaying in Siem Reap.

Posted by , from Canberra, Australia on 13 Oct. 2015

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About the Palace Residence & Villa Siem Reap

Location No. 555 Phum Kruos, Siem Reap,

Property Features

As a guest of Palace Residence & Villa Siem Reap, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces. A 24-hour business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 240 square feet (22 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the luxury Palace Residence & Villa Siem Reap. A roundtrip airport shuttle (available 24 hours) and a theme park shuttle are free. Limited free parking is available on a first-come, first-served basis. This 5-star Siem Reap hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • 240 sq ft of conference space
  • 22 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Deli
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free long-term parking , Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Property shuttles: Free airport shuttle, ferry terminal shuttle, theme park shuttle, and shopping center shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

Palace Residence & Villa Siem Reap offers 29 air-conditioned accommodations with fireplaces and minibars. Rooms open to balconies. These individually decorated accommodations have separate dining areas. Beds feature premium bedding. Cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Fireplace
  • Private balcony
  • Dining room
  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique decor

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM.

Palace Residence & Villa Siem Reap has 3 restaurants on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:30 AM

Special check-in instructions:

This property offers transfers from the airport. To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Palace Residence & Villa Siem Reap offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 85 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Palace Residence & Villa Siem Reap

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

  • Children stay free
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 1
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Day (1 January) Gala Dinner per adult: USD 130
  • New Year's Day (1 January) Gala Dinner per child: USD 65 (from 5 to 11 years old)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 85 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Palace Residence
  • Palace Residence Villa Siem Reap
  • Palace Residence Siem Reap
  • Palace Residence Villa
  • Palace Residence Villa Hotel
  • Palace Residence Villa Hotel Siem Reap
  • Palace Villa
  • Villa Palace
  • Palace Residence Villa Siem Reap Hotel
  • Palace Residence Villa Siem Reap
  • Resince Villa Siem Reap Hotel
  • Palace & Siem Reap Siem Reap
  • Palace Residence Villa Siem Reap
  • Palace Residence & Villa Siem Reap Hotel
  • Palace Residence & Villa Siem Reap Siem Reap
  • Palace Residence & Villa Siem Reap Hotel Siem Reap

You should know

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.