2/10 Terrible
ERIC
Travelled with family
13 Sept 2025
We happened to be here when it flooded. We were only there for 6 hrs when we woke up to the horrid smell of feces and urine in the middle of the night. It was raining horribly and our room was starting to flood. We notified the staff. They told us to stay on the bed until they could send someone to evacuate us. We were evacuated approximately 10 am. We had to waid through water that came above our knees. I know they no control over the storm but they refused to refund our money!!! Our stay was prepaid for the amount of $1866. The villa was beautiful when we arrived and in 6 hrs it was flooded and an awful mess. This was our 20th anniversary. They offered to give us one free night stay in the future. I wouldn't recommend this hotel/villa to anyone. They kept our money and offered up a piss poor apology. That's not how you do business. My brother and his wife were there and received the same treatment as well. Bad bad business!!!




ERIC
Stayed 4 nights in Sep 2025

































